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[Resolved]  Need Help with Complete Removal of AntiVirus Pro 2010

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This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Hi Modena2904,

These logs look fine. I see in your other thread you used System Restore. If you used System Restore after you ran GooredFix and posted your latest DDS log, then the Goreed infection may have been restored.

Your remaining Restore points may also be infected and will need to be removed. If you used System restore after running GooredFix, please post a new DDS log.

In the meantime, it's okay to follow jephree's advice. It won't conflict will anything we have left here.

Please advise.

Thanks
Indeed, I attempted the ATI Catalyst driver uninstall/reinstall after I ran GooredFix. However, I created a new restore point after GooredFix, and just prior to the uninstall/reinstall. When the reinstall failed, I then restored to that point. I think that means that the new restore point should have been clean. Just to be sure, below is a rerun of DDS. Thanks. - Eric DDS (Ver_09-10-13.01) - NTFSx86 Run by [removed] at 21:10:37.90 on Mon 10/26/2009 Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_15 Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1535.860 [GMT -4:00] AV: avast! antivirus 4.8.1351 [VPS 091026-0] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D} ============== Running Processes =============== C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\Program Files\Windows Defender\MsMpEng.exe C:\WINDOWS\System32\svchost.exe -k netsvcs C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup svchost.exe svchost.exe C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\WINDOWS\system32\spoolsv.exe svchost.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINDOWS\System32\CTsvcCDA.exe c:\program files\dell printers\Additional Color Laser Software\Status Monitor\DLSDBNT.EXE C:\Program Files\DriveCrypt\DcrServ.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\M-Audio\M-Audio Series II MIDI\MA_CMIDI_Inst.exe C:\WINDOWS\System32\svchost.exe -k imgsvc C:\WINDOWS\System32\dllhost.exe C:\Program Files\UPHClean\uphclean.exe C:\WINDOWS\System32\vssvc.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\WINDOWS\system32\ZuneBusEnum.exe c:\program files\dell printers\Additional Color Laser Software\Status Monitor\DLPWDNT.EXE C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe C:\Program Files\Alwil Software\Avast4\ashWebSv.exe C:\WINDOWS\System32\dllhost.exe C:\WINDOWS\System32\wbem\wmiapsrv.exe C:\WINDOWS\System32\svchost.exe -k HTTPFilter C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe C:\Program Files\Creative\Prodikeys\Prodload.exe C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe C:\Program Files\Roland\VSC32\vsc32cnf.exe C:\Program Files\Roland\VSC32\vscvol.exe C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe C:\program files\dell printers\Additional Color Laser Software\Status Monitor\DLPSP.EXE C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\Zune\ZuneLauncher.exe C:\Program Files\Windows Defender\MSASCui.exe C:\Program Files\Logitech\Profiler\lwemon.exe C:\Program Files\Creative\MediaSource\RemoteControl\RcMan.exe C:\Program Files\Creative\MediaSource\Go\CTCMSGo.exe C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe C:\WINDOWS\system32\rundll32.exe C:\Program Files\Brother\ControlCenter3\brccMCtl.exe C:\Program Files\Brother\Brmfcmon\BrMfimon.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Program Files\Internet Explorer\IEXPLORE.EXE D:\Users\Eric\Desktop\Oct 2009 PC Problems\What the Tech\dds.scr ============== Pseudo HJT Report =============== uStart Page = hxxp://www.google.com/ uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms} mStart Page = hxxp://www.google.com uInternet Settings,ProxyOverride = *.local BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll TB: {4064EA35-578D-4073-A834-C96D82CBCF40} - No File EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File uRun: [Start WingMan Profiler] "c:\program files\logitech\profiler\lwemon.exe" /noui uRun: [RemoteCenter] c:\program files\creative\mediasource\remotecontrol\RcMan.exe uRun: [Creative MediaSource Go] c:\program files\creative\mediasource\go\CTCMSGo.exe /SCB uRun: [Google Update] "c:\documents and settings\eric\local settings\application data\google\update\GoogleUpdate.exe" /c mRun: [CTSysVol] c:\program files\creative\sbaudigy2zs\surround mixer\CTSysVol.exe /r mRun: [CTDVDDET] c:\program files\creative\sbaudigy2zs\dvdaudio\CTDVDDET.EXE mRun: [CTHelper] CTHELPER.EXE mRun: [SBDrvDet] c:\program files\creative\sb drive det\SBDrvDet.exe /r mRun: [UpdReg] c:\windows\UpdReg.EXE mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe mRun: [RoxioEngineUtility] "c:\program files\common files\roxio shared\system\EngUtil.exe" mRun: [PinnacleDriverCheck] c:\windows\system32\PSDrvCheck.exe -CheckReg mRun: [ProdikeysAutorun] "c:\program files\creative\prodikeys\Prodload.exe" mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe mRun: [vsc32cnf.exe] c:\program files\roland\vsc32\vsc32cnf.exe mRun: [vscvol.exe] c:\program files\roland\vsc32\vscvol.exe mRun: [SsAAD.exe] c:\progra~1\sony\sonics~1\SsAAD.exe mRun: [DLPSP] "c:\program files\dell printers\additional color laser software\status monitor\DLPSP.EXE" mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot mRun: [ControlCenter3] c:\program files\brother\controlcenter3\brctrcen.exe /autorun mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe" mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe" mRun: [Zune Launcher] "c:\program files\zune\ZuneLauncher.exe" mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\status~1.lnk - c:\program files\brother\brmfcmon\BrMfcWnd.exe IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxps://activatemyfios.verizon.net/sdcCommon/download/FIOS/Verizon%20FiOS%20Installer.cab DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} - hxxp://www.creative.com/su/ocx/15026/CTSUEng.cab DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} - hxxp://www.pcpitstop.com/betapit/PCPitStop.CAB DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/director/sw.cab DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www.snapfish.com/SnapfishActivia.cab DPF: {4CCA4E6B-9259-11D9-AC6E-444553544200} - hxxp://h30155.www3.hp.com/ediags/dd/install/HPInstallMgr_v01.cab DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1136547307687 DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1252336575984 DPF: {8A0019EB-51FA-4AE5-A40B-C0496BBFC739} - hxxp://picture.vzw.com/activex/VerizonWirelessUploadControl.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab DPF: {99FE5072-78AA-4FEE-89BA-69A5FA55343F} - hxxp://download.microsoft.com/download/B/3/A/B3A2EA73-793D-4ABE-992D-C81140384044/igdtoolx.cab DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} - hxxp://www.crucial.com/controls/cpcScanner.cab DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://www.creative.com/su/ocx/15026/CTPID.cab Notify: AtiExtEvent - Ati2evxx.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll ================= FIREFOX =================== FF - ProfilePath - c:\docume~1\eric\applic~1\mozilla\firefox\profiles\s7rib94w.default\ FF - prefs.js: browser.search.selectedEngine - Google FF - prefs.js: browser.startup.homepage - hxxp://start.mozilla.org/firefox?client=firefox-a&rls;=org.mozilla:en-US:official FF - plugin: c:\documents and settings\eric\local settings\application data\google\update\1.2.183.7\npGoogleOneClick8.dll FF - plugin: c:\program files\firefox\plugins\npFoxitReaderPlugin.dll FF - plugin: c:\program files\opera7\program\plugins\np32dsw.dll FF - plugin: c:\program files\opera7\program\plugins\npdrmv2.dll FF - plugin: c:\program files\opera7\program\plugins\npdsplay.dll FF - plugin: c:\program files\opera7\program\plugins\NPJava11.dll FF - plugin: c:\program files\opera7\program\plugins\NPJava12.dll FF - plugin: c:\program files\opera7\program\plugins\NPJava13.dll FF - plugin: c:\program files\opera7\program\plugins\NPJava14.dll FF - plugin: c:\program files\opera7\program\plugins\NPJava32.dll FF - plugin: c:\program files\opera7\program\plugins\NPJPI142_03.dll FF - plugin: c:\program files\opera7\program\plugins\npjpi160_14.dll FF - plugin: c:\program files\opera7\program\plugins\npoji610.dll FF - plugin: c:\program files\opera7\program\plugins\NPOJI610.dll FF - plugin: c:\program files\opera7\program\plugins\nppdf32.dll FF - plugin: c:\program files\opera7\program\plugins\nppl3260.dll FF - plugin: c:\program files\opera7\program\plugins\nprjplug.dll FF - plugin: c:\program files\opera7\program\plugins\nprpjplug.dll FF - plugin: c:\program files\opera7\program\plugins\NPSWF32.dll FF - plugin: c:\program files\opera7\program\plugins\npwmsdrm.dll FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\ FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\firefox\extensions\{CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA} FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} ============= SERVICES / DRIVERS =============== R0 DCR;DCR;c:\windows\system32\drivers\DCR.sys [2004-4-3 224800] R0 viasraid;viasraid;c:\windows\system32\drivers\viasraid.sys [2004-3-13 77312] R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2008-4-5 114768] R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2008-4-5 20560] R2 DLSDB;Dell Printer Status Database;c:\program files\dell printers\additional color laser software\status monitor\dlsdbnt.exe [2006-3-4 135168] R2 DriveCryptService;DriveCrypt Service;c:\program files\drivecrypt\DcrServ.exe [2004-4-3 208012] R2 PfDetNT;PfDetNT;c:\windows\system32\drivers\PFModNT.sys [2004-3-26 15840] R2 RVIEGVST;VSC VST Engine;c:\program files\roland\virtual sound canvas vst\RVIEg01VST.sys [2005-6-21 188276] R3 Prodikeys;Creative Prodikeys Driver;c:\windows\system32\drivers\ProdDrvr.sys [2004-6-6 14392] R3 vsc32;Virtual Sound Canvas 3.2;c:\windows\system32\drivers\vsc.sys [2005-6-21 951284] S2 BridDfu;LINKSYS WAP11 USB Device Driver;c:\windows\system32\drivers\BridDFU.sys [2004-5-1 16302] S3 ATIXPGAA;ATIXPGAA;\??\c:\program files\asus\smartdoctor\atixpgaa.sys –> c:\program files\asus\smartdoctor\ATIXPGAA.SYS [?] =============== Created Last 30 ================ 2009-10-20 21:27 –d—– c:\windows\system32\wbem\Repository 2009-10-20 21:14 –d—– C:\ATI 2009-10-18 16:32 –d—– C:\DECCHECK 2009-10-16 15:52 116,224 ac—— c:\windows\system32\dllcache\xrxwiadr.dll 2009-10-16 15:52 23,040 ac—— c:\windows\system32\dllcache\xrxwbtmp.dll 2009-10-16 15:52 18,944 ac—— c:\windows\system32\dllcache\xrxscnui.dll 2009-10-16 15:52 27,648 ac—— c:\windows\system32\dllcache\xrxftplt.exe 2009-10-16 15:52 4,608 ac—— c:\windows\system32\dllcache\xrxflnch.exe 2009-10-16 15:50 35,871 ac—— c:\windows\system32\dllcache\wbfirdma.sys 2009-10-16 15:49 440,576 ac—— c:\windows\system32\dllcache\tridkb.dll 2009-10-16 15:48 7,552 ac—— c:\windows\system32\dllcache\sonyait.sys 2009-10-16 15:47 17,280 ac—— c:\windows\system32\dllcache\scr111.sys 2009-10-16 15:46 130,942 ac—— c:\windows\system32\dllcache\ptserlv.sys 2009-10-16 15:45 54,528 ac—— c:\windows\system32\dllcache\opl3sax.sys 2009-10-16 15:44 35,200 ac—— c:\windows\system32\dllcache\msgame.sys 2009-10-16 15:43 253,952 ac—— c:\windows\system32\dllcache\kdsusd.dll 2009-10-16 15:42 372,824 ac—— c:\windows\system32\dllcache\iconf32.dll 2009-10-16 15:41 165,888 ac—— c:\windows\system32\dllcache\hpgt53.dll 2009-10-16 15:40 34,816 ac—— c:\windows\system32\dllcache\esuimg.dll 2009-10-16 15:39 102,484 ac—— c:\windows\system32\dllcache\digiinf.dll 2009-10-16 15:38 272,640 ac—— c:\windows\system32\dllcache\cinemclc.sys 2009-10-16 15:37 66,082 ac—— c:\windows\system32\dllcache\c_1149.nls 2009-10-16 15:36 268,160 ac—— c:\windows\system32\dllcache\atidvai.dll 2009-10-16 15:35 66,048 ac—— c:\windows\system32\dllcache\s3legacy.dll 2009-10-16 15:18 8,396,800 a——- c:\windows\sectest.db 2009-10-16 12:53 178,176 a——- c:\windows\system32\unrar.dll 2009-10-16 12:53 –d—– c:\program files\K-Lite Codec Pack 2009-10-10 20:27 –d—– c:\program files\mpg123dsf 2009-10-02 20:26 195,440 ——– c:\windows\system32\MpSigStub.exe ==================== Find3M ==================== 2009-09-20 17:34 0 a—h— c:\windows\system32\drivers\Msft_User_ZuneDriver_01_09_00.Wdf 2009-09-20 17:34 0 a—h— c:\windows\system32\drivers\Msft_Kernel_WinUSB_01009.Wdf 2009-09-20 17:33 0 a—h— c:\windows\system32\drivers\MsftWdf_user_01_09_00.Wdf 2009-09-15 16:26 0 a—h— c:\windows\system32\drivers\Msft_Kernel_zumbus_01009.Wdf 2009-09-15 16:26 0 a—h— c:\windows\system32\drivers\MsftWdf_Kernel_01009_Coinstaller_Critical.Wdf 2009-09-11 10:18 136,192 a——- c:\windows\system32\msv1_0.dll 2009-09-10 14:54 38,224 a——- c:\windows\system32\drivers\mbamswissarmy.sys 2009-09-10 14:53 19,160 a——- c:\windows\system32\drivers\mbam.sys 2009-09-04 17:03 58,880 a——- c:\windows\system32\msasn1.dll 2009-09-04 13:17 447,216 a——- c:\windows\system32\ZuneWlanCfgSvc.exe 2009-09-04 13:16 58,592 a——- c:\windows\system32\ZuneBusEnum.exe 2009-09-02 00:29 74,240 a——- c:\windows\system32\ZuneUsbTransport.dll 2009-09-02 00:29 57,344 a——- c:\windows\system32\ZuneRegUtil.dll 2009-09-02 00:29 18,944 a——- c:\windows\system32\ZuneTcp2Udp.dll 2009-09-02 00:29 12,800 a——- c:\windows\system32\ZunePTDNS.dll 2009-09-02 00:29 310,784 a——- c:\windows\system32\ZuneNetProxy.dll 2009-09-02 00:29 147,456 a——- c:\windows\system32\ZuneMTPZ.dll 2009-09-02 00:28 40,832 a——- c:\windows\system32\drivers\zumbus.sys 2009-08-29 04:08 916,480 a——- c:\windows\system32\wininet.dll 2009-08-26 04:00 247,326 a——- c:\windows\system32\strmdll.dll 2009-08-17 12:37 1,837,296 a——- c:\windows\system32\WUDFUpdate_01009.dll 2009-08-17 12:37 1,461,992 a——- c:\windows\system32\WdfCoInstaller01009.dll 2009-08-05 05:01 204,800 a——- c:\windows\system32\mswebdvd.dll 2009-08-04 20:44 2,189,184 ——– c:\windows\system32\ntoskrnl.exe 2009-08-04 10:20 2,066,048 ——– c:\windows\system32\ntkrnlpa.exe 2007-10-27 20:28 47,360 a——- c:\docume~1\eric\applic~1\pcouffin.sys 2006-05-17 21:28 330 a—h— c:\documents and settings\all users\hpothb07.dat 2005-01-15 15:10 309 a—h— c:\documents and settings\eric\hpothb07.dat 2003-07-31 05:53 147,456 a——- c:\windows\inf\EL2K_XP.sys 2003-07-31 05:50 448,768 a——- c:\windows\inf\EL2K_N64.sys 2003-07-31 05:43 147,456 a——- c:\windows\inf\EL2K_2K.sys 2008-08-17 19:36 32,768 a–sh— c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008081720080818\index.dat ============= FINISH: 21:11:27.82 =============== 📎Attach.txt
Hi Eric,

However, I created a new restore point after GooredFix, and just prior to the uninstall/reinstall. When the reinstall failed, I then restored to that point.

:thumbup: Good job. The log's clean.

We should remove the old Restore points though.

* Create a new restore point

You must be logged on to an administrator account
  • Go to Start - All Programs - Accessories - System Tools - System Restore.
  • Click Create a restore point, and then click Next.
  • In the text box labeled Restore Point Description, type a name for this restore point
  • click create
* Remove old restore points

  • Go to Start - All Programs - Accessories - system tools.
  • Launch the Disk Cleanup tool and let it run.
  • When it finishes a box with tabs will appear, select the more options tab.
  • On this tab you will find a section for System Restore.
  • If you press the Clean Up button for that section, Windows will delete all restore points except for the most recent one.

You can delete DDS, GooredFix.exe and any logs/notepads we created.

Good luck resolving your other issues.

Take care.
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