Norton 360

Hello A friend with M.S. Vista and Norton 360 keeps getting a message that windows has detected trouble and mentions a bad spooler. This message is too long to read as it pops on then off She was just at Best Buy where the tech performed tests and said the modem is faulty. That has been replaced. and the message still occurs. I think Norton is the problem as I can cause this message by asking Norton for an update. Is there a special way to uninstall nNrton 360 besides add/remove? I know Mcafeee has an uninstaller tool. Thank you

Hi Grampy Pete,
Try here :- http://service1.symantec.com/Support/tsgen…005033108162039

Best regards pacman123

Hello and thank you for the referral. It turned out to be a bad usb internet cable so I gave her my ethernet one and it's ok except trying to download Adobe reader 9 gives message"cannot download gui". I have no idea what that means. I'm glad I'm going home to my pc.

The gui that can't be loaded issue I resolved by Googling it and seeing a message about Java. After installing Java the Adobe manager installed the Adobe Reader fine. I hope this helps the next person.

Thanks for posting your solution, Grampy Pete. Best Regards

Nice work Grampy Pete, Thanks……….. Best regards pacman123