Norton Anti Virus 2009 Problems

vinylman Topic Starter

Post #1August 23, 2009, 12:30 PM UTC last edited August 23, 2009, 4:07 PM UTC

Hi everyone,

Anyone out there with experience of NAV2009 issues?
Have been running NAV2009 for 2/3 years with no major issues but during past few days I keep getting the "Microsoft has encountered an error" pop up displaying. It says "Symantec Service Framework" has encountered a problem" and then gives the option to send a Report or not.

I have not added to or changed anything on my PC recently that would be causing this problem. We the error message displays my system slows down significantly and the NAV program seems to stop running.

I've contacted the Symantec Support team and all they have done so for is remove NAV2009 and then do a clean reinstall of it. That helped things for a few hours but then the smae error message is appearing again now!

Any ideas please?

Vinylman

Hi again, just realised I should have posted the HJT & the Start Up Log files - so here they are:-

HJT File EDITED by paws and uplifted an an attachment
📎HJT1.txt

Start Up Log File

StartupList report, 23/08/2009, 13:49:09
StartupList version: 1.52.2
Started from : C:\Program Files\Trend Micro\HijackThis\HijackThis.EXE
Detected: Windows XP SP3 (WinNT 5.01.2600)
Detected: Internet Explorer v8.00 (8.00.6001.18702)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\btbb_wcm\McciTrayApp.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\WINDOWS\system32\CmWatch.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Yahoo!\browser\ybrowser.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

————————————————–

Listing of startup folders:

Shell folders Startup:
[C:\Documents and Settings\Peter Hughes\Start Menu\Programs\Startup]
SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe

————————————————–

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

————————————————–

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

NvCplDaemon = RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
btbb_wcm_McciTrayApp = C:\Program Files\btbb_wcm\McciTrayApp.exe
YBrowser = C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
CmCardRun = C:\WINDOWS\system32\CmWatch.exe

————————————————–

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

ctfmon.exe = C:\WINDOWS\system32\ctfmon.exe

————————————————–

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

[OptionalComponents]
=

————————————————–

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\System32\logon.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

————————————————–

Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Yahoo!\Companion\Installs\cpn5\yt.dll - {02478D38-C3F9-4EFB-9B51-7695ECA05670}
SpywareGuard Download Protection - C:\Program Files\SpywareGuard\dlprotect.dll - {4A368E80-174F-4872-96B5-0B27DDD11DB2}
(no name) - C:\PROGRA~1\Yahoo!\common\yiesrvc.dll - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897}
Symantec Intrusion Prevention - C:\Program Files\Norton AntiVirus\Engine\16.7.2.10\IPSBHO.DLL - {6D53EC84-6AAE-4787-AEEE-F4628F01010C}
(no name) - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll - {72853161-30C5-4D22-B7F9-0BBC1D38A37E}
(no name) - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D}

————————————————–

Enumerating Task Scheduler jobs:

AppleSoftwareUpdate.job
GoogleUpdateTaskMachineCore.job
GoogleUpdateTaskMachineUA.job

————————————————–

Enumerating Download Program Files:

[QuickTime Object]
InProcServer32 = C:\Program Files\QuickTime\QTPlugin.ocx
CODEBASE = http://www.apple.com/qtactivex/qtplugin.cab

[Windows Genuine Advantage Validation Tool]
InProcServer32 = C:\WINDOWS\system32\legitcheckcontrol.dll
CODEBASE = http://go.microsoft.com/fwlink/?linkid=39204

[Installation Support]
InProcServer32 = C:\Program Files\Yahoo!\Common\Yinsthelper.dll
CODEBASE = C:\Program Files\Yahoo!\Common\Yinsthelper.dll

[EPUImageControl Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\EPUWALcontrol.dll
CODEBASE = http://tools.ebayimg.com/eps/wl/activex/eB…l_v1-0-3-48.cab

[WUWebControl Class]
InProcServer32 = C:\WINDOWS\System32\wuweb.dll
CODEBASE = http://update.microsoft.com/microsoftupdat…b?1228571462500

[Symantec Download Manager]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\symdlmgr.dll
CODEBASE = https://webdl.symantec.com/activex/symdlmgr.cab

[MUWebControl Class]
InProcServer32 = C:\WINDOWS\system32\muweb.dll
CODEBASE = http://update.microsoft.com/microsoftupdat…b?1228571446781

[{9F1C11AA-197B-4942-BA54-47A8489BB47F}]
CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/…8178.0950231481

[YahooYMailTo Class]
InProcServer32 = C:\PROGRA~1\Yahoo!\common\ymmapi.dll
CODEBASE = http://download.yahoo.com/dl/installs/ymail/ymmapi.dll

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\system32\Macromed\Flash\Flash10c.ocx
CODEBASE = http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab

————————————————–

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\system32\webcheck.dll
SysTray: C:\WINDOWS\System32\stobject.dll

————————————————–
End of report, 6,616 bytes
Report generated in 0.031 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

paws

Post #2August 23, 2009, 3:50 PM UTC

Hi vinylman,
Sorry to hear of the problems with your machine.
In a minute or two I will take down your HJT log as we don't analyse here on this subforum (but I will uplift it as an attachment so it won't attract the search engine 'bots)
In the meantime try this fix, and let us know how you go
http://www.symantec.com/norton/support/kb/…0090821103237EN
Regards
paws

vinylman

Post #3August 23, 2009, 4:23 PM UTC

Thanks Paws, I'll try that one straight away - hoping it will fix things bit will let you know the outcome. BTW the Support guy at Symantec told me the issue was being caused by me having multiple versions of the Microsoft .NET Framework installed on my PC?? So I have added this one already as another separate post on the "Windows" forum I don't feel convinced about what he said but worth checking. In the meantime I'll see if that Symantec Fix works for me. Cheers and thanks again, vinylman

paws

Post #4August 23, 2009, 7:33 PM UTC

paws

Post #5August 25, 2009, 9:45 AM UTC

Hi vinylman, It was good to hear that the fix did the trick.. Well done

Regards paws

vinylman

Post #6August 25, 2009, 8:17 PM UTC

Hi paws, The fix has definitely worked - no reoccurance at all since it used it. Still don't understand why the Support team at Symantec didn't guide me to it when it's obviously a known issue!! Great that you turned it up for me! Many thanks again. vinylman

paws

Post #7August 26, 2009, 7:31 AM UTC

Hi vinylman,
Thanks for the feedback.

Still don't understand why the Support team at Symantec didn't guide me to it when it's obviously a known issue!!

The fix that I posted was "straight from the developer" it was so brand spanking new that most folks were not even aware of its existence!
Regards
paws

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