Hello
My windows defender is saying that i am infected with trojandownloader:win32/renos.io on Windows Vista
I tried to remove it but it is popping up again. Since then my internet explorer and firfox are both working in a weird manner.
I don't know where to start and how to get the logs. Can someone please help me on a step by step process?
Thanks!
In the right panel, you will see several boxes that have been checked. Uncheck the following …
Sections
IAT/EAT
Drives/Partition other than Systemdrive (typically C:\)
Show All (don't miss this one)
Then click the Scan button & wait for it to finish.
Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
Save it where you can easily find it, such as your desktop, and post it in your next reply.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries
DDS (Ver_09-06-26.01) - NTFSx86
Run by [removed] at 13:43:14.87 on Tue 07/21/2009
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_13
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.2039.965 [GMT -4:00]
AV: Norton AntiVirus *On-access scanning enabled* (Outdated) {E10A9785-9598-4754-B552-92431C1C35F8}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: Norton AntiVirus *enabled* (Outdated) {CBB7EE13-8244-4DAB-8B55-D5C7AA91E59A}
FW: Norton AntiVirus *enabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}
============== Running Processes ===============
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\Dwm.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\ATK Hotkey\ASLDRSrv.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\ATK Hotkey\Hcontrol.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\WLANExt.exe
C:\Program Files\ATK Hotkey\ATKOSD.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\ATK Hotkey\WDC.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Lenovo\ShuttleCenter\Kernel\TV\CLCapSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\spool\DRIVERS\W32X86\3\lxdjserv.exe
C:\Windows\system32\lxdjcoms.exe
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Lenovo\ShuttleCenter\Kernel\TV\CLSched.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Lenovo\EnergyCut\utilty.exe
C:\Program Files\Lenovo\EnergyCut\EnergyCut.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Lenovo\ShuttleCenter\PCMService.exe
C:\Program Files\Lenovo\VeriFace\PManage.exe
C:\Program Files\Lexmark 1400 Series\lxdjamon.exe
C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Tom\Desktop\dds(2).pif
============== Pseudo HJT Report ===============
uStart Page = hxxp://home.jzip.com
mDefault_Page_URL = hxxp://www.lenovo.com
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: Philadelphia Phillies Toolbar: {f722f063-925c-43d2-8308-584cfc1297fe} - c:\program files\philadelphia_phillies\tbPhil.dll
mURLSearchHooks: Philadelphia Phillies Toolbar: {f722f063-925c-43d2-8308-584cfc1297fe} - c:\program files\philadelphia_phillies\tbPhil.dll
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Smart-Shopper: {4a7c84e2-e95c-43c6-8dd3-03abcd0eb60e} - c:\program files\smart-shopper\bin\2.5.1\Smrt-Shpr.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Philadelphia Phillies Toolbar: {f722f063-925c-43d2-8308-584cfc1297fe} - c:\program files\philadelphia_phillies\tbPhil.dll
TB: Philadelphia Phillies Toolbar: {f722f063-925c-43d2-8308-584cfc1297fe} - c:\program files\philadelphia_phillies\tbPhil.dll
EB: SmartShopper: {8bcb5337-ec01-4e38-840c-a964f174255b} - c:\program files\smart-shopper\bin\2.5.1\Smrt-Shpr.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [DW6] "c:\program files\the weather channel fw\desktop\DesktopWeather.exe"
uRun: [AdobeBridge]
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [Unattend0000000001{CE1C30CE-8390-4E54-A1C0-A091EBC35790}] c:\windows\test.bat
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [SMSERIAL] c:\program files\motorola\smserial\sm56hlpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [EnergyUtility] c:\program files\lenovo\energycut\utilty.exe
mRun: [EnergyCut] c:\program files\lenovo\energycut\EnergyCut.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [PCMService] "c:\program files\lenovo\shuttlecenter\PCMService.exe"
mRun: [VeriFacePassManager] c:\program files\lenovo\veriface\PManage.exe
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [lxdjmon.exe] "c:\program files\lexmark 1400 series\lxdjmon.exe"
mRun: [lxdjamon] "c:\program files\lexmark 1400 series\lxdjamon.exe"
mRun: [Skytel] Skytel.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Performance Center] c:\program files\ascentive\performance center\APCMain.exe -m
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {A26ABCF0-1C8F-46e7-A67C-0489DC21B9CC} - c:\program files\lenovo\veriface\OpenWnd.exe
IE: {3CC3D8FE-F0E0-4dd1-A69A-8C56BCC7BEBF} - {6FAC4823-815E-4361-836E-46D65ED2550B} - c:\program files\smart-shopper\bin\2.5.1\Smrt-Shpr.dll
IE: {3CC3D8FE-F0E0-4dd1-A69A-8C56BCC7BEC0} - {4CF088BD-BE95-40a5-BE9B-677F8683EDEA} - c:\program files\smart-shopper\bin\2.5.1\Smrt-Shpr.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
TCP: NameServer = 85.255.112.181,85.255.112.81
TCP: {A42E227A-D97F-47BE-B97C-1E363B63C567} = 85.255.112.181,85.255.112.81
TCP: {F9BBA57F-9DFA-4A99-A698-660E7CB0AD76} = 85.255.112.181,[removed]
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
Notify: igfxcui - igfxdev.dll
================= FIREFOX ===================
FF - ProfilePath - c:\users\tom\appdata\roaming\mozilla\firefox\profiles\uxe9ms1r.default\
FF - prefs.js: browser.search.defaulturl - hxxp://slirsredirect.search.aol.com/slirs_http/sredir?sredir=2706&invocationType=tb50fftrie7&query=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - hxxp://slirsredirect.search.aol.com/slirs_http/sredir?sredir=2706&invocationType=tb50fftrab&query=
FF - plugin: c:\program files\emusic download manager\plugin\npemusic.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\unity\webplayer\loader\npUnity3D32.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - plugin: c:\users\tom\appdata\roaming\mozilla\firefox\profiles\uxe9ms1r.default\extensions\[removed]\plugins\npTVUAx.dll
FF - plugin: c:\users\tom\appdata\roaming\mozilla\firefox\profiles\uxe9ms1r.default\extensions\[removed]\platform\winnt_x86-msvc\plugins\npmnqmp071303000004.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
============= SERVICES / DRIVERS ===============
R1 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\symantec\defini~1\symcdata\ids-di~1\20081210.002\IDSvix86.sys [2008-12-10 270384]
R2 lxdjCATSCustConnectService;lxdjCATSCustConnectService;c:\windows\system32\spool\drivers\w32x86\3\lxdjserv.exe [2007-6-11 99248]
R2 MSSQL$MSSMLBIZ;SQL Server (MSSMLBIZ);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2008-11-24 29263712]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-8-5 24652]
R3 ACPIVPC;Lenovo Virtual Power Controller Driver;c:\windows\system32\drivers\AcpiVpc.sys [2008-3-21 11776]
R3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2007-7-22 180736]
R3 CapFilt;CapFilt;c:\windows\system32\drivers\CapFilt.sys [2008-3-21 18048]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2008-9-4 99376]
R3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\symndisv.sys [2007-1-9 38200]
=============== Created Last 30 ================
2009-07-15 09:35 289,792 a——- c:\windows\system32\atmfd.dll
2009-07-15 09:35 156,672 a——- c:\windows\system32\t2embed.dll
2009-07-15 09:35 72,704 a——- c:\windows\system32\fontsub.dll
2009-07-15 09:35 10,240 a——- c:\windows\system32\dciman32.dll
2009-07-11 22:16 –d—– c:\programdata\TVU Networks
2009-07-11 22:16 –d—– c:\progra~2\TVU Networks
2009-06-26 12:50 –d—– c:\programdata\Google
2009-06-25 15:01 –d—– c:\users\tom\appdata\roaming\OpenOffice.org
2009-06-25 14:52 –d—– c:\program files\OpenOffice.org 3
==================== Find3M ====================
2009-06-25 14:51 410,984 a——- c:\windows\system32\deploytk.dll
2009-06-10 22:12 143,360 a——- c:\windows\inf\infstrng.dat
2009-06-10 22:12 86,016 a——- c:\windows\inf\infstor.dat
2009-06-10 22:12 51,200 a——- c:\windows\inf\infpub.dat
2009-04-30 08:37 293,376 a——- c:\windows\system32\psisdecd.dll
2009-04-30 08:37 428,544 a——- c:\windows\system32\EncDec.dll
2009-04-24 12:05 827,904 a——- c:\windows\system32\wininet.dll
2009-04-24 12:02 78,336 a——- c:\windows\system32\ieencode.dll
2009-04-24 09:44 26,624 a——- c:\windows\system32\ieUnatt.exe
2009-04-23 08:43 784,896 a——- c:\windows\system32\rpcrt4.dll
2009-04-23 08:42 636,928 a——- c:\windows\system32\localspl.dll
2008-11-09 20:09 22,328 a——- c:\users\tom\appdata\roaming\PnkBstrK.sys
2008-10-31 20:04 174 a–sh— c:\program files\desktop.ini
2008-10-31 19:48 665,600 a——- c:\windows\inf\drvindex.dat
2008-09-15 19:44 2,788,800 a——- c:\program files\FLV PlayerFCSetup.exe
2006-11-02 08:42 287,440 a——- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 08:42 287,440 a——- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 08:42 30,674 a——- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 08:42 30,674 a——- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 05:20 287,440 a——- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 05:20 287,440 a——- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 05:20 30,674 a——- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 05:20 30,674 a——- c:\windows\inf\perflib\0000\perfc.dat
============= FINISH: 13:45:10.78 ===============
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
DDS (Ver_09-06-26.01)
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 3/21/2008 12:08:54 AM
System Uptime: 7/21/2009 1:38:04 PM (0 hours ago)
Motherboard: LENOVO | | SPEEDY
Processor: Intel® Pentium® Dual CPU T2370 @ 1.73GHz | Socket 478 | 800/133mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 29 GiB total, 3.5 GiB free.
D: is FIXED (NTFS) - 105 GiB total, 104.929 GiB free.
E: is CDROM ()
==== Disabled Device Manager Items =============
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0040
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #3
PNP Device ID: ROOT\*ISATAP\0040
Service: tunnel
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0042
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #4
PNP Device ID: ROOT\*ISATAP\0042
Service: tunnel
==== System Restore Points ===================
RP383: 7/20/2009 11:46:49 PM - Windows Defender Checkpoint
==== Installed Programs ======================
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office system
Acrobat.com
Adobe AIR
Adobe ConnectNow Add-in
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Media Player
Adobe Reader 9
Adobe Shockwave Player
AIM 6
AppCore
Apple Mobile Device Support
Apple Software Update
Applian FLV Player
ATK Hotkey
AV
Bonjour
Broadcom Gigabit Integrated Controller
Business Contact Manager for Outlook 2007
ccCommon
DHTML Editing Component
Download Updater (AOL LLC)
EasyCapture
eMusic Download Manager 4.1.1
EnergyCut
ESPN Java Check
Google Updater
Intel® Graphics Media Accelerator Driver
Intel® PROSet/Wireless Software
Internet Worm Protection
iTunes
J2SE Runtime Environment 5.0 Update 6
Java™ 6 Update 13
Lenovo Easy Camera
lenovo scrnsave
Lexmark 1400 Series
LiveUpdate 3.2 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
mCore
mDriver
mHelp
Microsoft Application Error Reporting
Microsoft Office 2003 Web Components
Microsoft Office 2007 Primary Interop Assemblies
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional Hybrid 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Small Business Connectivity Components
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Express Edition (MSSMLBIZ)
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft VC9 runtime libraries
Microsoft Visual C++ 2005 Redistributable
mMHouse
Motorola SM56 Speakerphone Modem
Mozilla Firefox (3.0.11)
mPfMgr
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
Norton AntiVirus
Norton AntiVirus (Symantec Corporation)
Norton AntiVirus Help
Norton AntiVirus Parent MSI
Norton AntiVirus SYMLT MSI
Norton Protection Center
Power2Go 5.0
QuickTime
Realtek High Definition Audio Driver
RICOH R5C83x/84x Flash Media Controller Driver Ver.3.51.01
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB969679)
Security Update for Microsoft Office Excel 2007 (KB969682)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office Publisher 2007 (KB969693)
Security Update for Microsoft Office system 2007 (KB954326)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office Word 2007 (KB969604)
Shuttle Center II
SmartShopper
SPBBC 32bit
Symantec
Symantec Real Time Storage Protection Component
SymNet
Synaptics Pointing Device Driver
Unity Web Player
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 (KB969907)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Outlook 2007 Junk Email Filter (kb971933)
VeriFace
Viewpoint Media Player
Windows Media Player Firefox Plugin
WinFlash
==== Event Viewer Messages From Past Week ========
7/19/2009 2:00:58 AM, Error: EventLog [6008] - The previous system shutdown at 1:49:47 AM on 7/19/2009 was unexpected.
7/19/2009 12:10:21 AM, Error: Service Control Manager [7000] - The AVG Free On-access Scanner Minifilter Driver x86 service failed to start due to the following error: The system cannot find message text for message number 0xAVG Free On-access Scanner Minifilter Driver x86 in the message file for The system cannot find message text for message number 0x%1 in the message file for %2..
7/19/2009 1:30:35 AM, Error: Service Control Manager [7023] - The Secure Socket Tunneling Protocol Service service terminated with the following error: The RPC server is unavailable.
7/19/2009 1:30:35 AM, Error: Service Control Manager [7001] - The Remote Access Connection Manager service depends on the Secure Socket Tunneling Protocol Service service which failed to start because of the following error: The RPC server is unavailable.
7/19/2009 1:16:23 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD DfsC eeCtrl NetBIOS netbt nsiproxy PSched RasAcd rdbss Smb SPBBCDrv spldr SRTSP SRTSPX SYMTDI tdx Wanarpv6
7/19/2009 1:16:23 AM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
7/19/2009 1:16:23 AM, Error: Service Control Manager [7001] - The WebDav Client Redirector Driver service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
7/19/2009 1:16:23 AM, Error: Service Control Manager [7001] - The WebClient service depends on the WebDav Client Redirector Driver service which failed to start because of the following error: The dependency service or group failed to start.
7/19/2009 1:16:23 AM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancilliary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
7/19/2009 1:16:23 AM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
7/19/2009 1:16:23 AM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
7/19/2009 1:16:23 AM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
7/19/2009 1:16:23 AM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service service which failed to start because of the following error: A device attached to the system is not functioning.
7/19/2009 1:16:23 AM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
7/19/2009 1:16:23 AM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
7/19/2009 1:16:23 AM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
7/19/2009 1:16:23 AM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
7/19/2009 1:16:23 AM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancilliary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
7/19/2009 1:16:23 AM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
7/19/2009 1:16:22 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
7/19/2009 1:15:42 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
7/19/2009 1:15:07 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
7/19/2009 1:15:07 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
7/19/2009 1:15:07 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}
7/19/2009 1:15:05 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
7/19/2009 1:14:58 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
7/19/2009 1:14:51 AM, Error: EventLog [6008] - The previous system shutdown at 1:13:44 AM on 7/19/2009 was unexpected.
7/18/2009 11:01:55 PM, Error: EventLog [6008] - The previous system shutdown at 11:00:26 PM on 7/18/2009 was unexpected.
7/18/2009 10:59:56 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Appinfo service.
7/18/2009 10:46:21 PM, Error: EventLog [6008] - The previous system shutdown at 10:45:13 PM on 7/18/2009 was unexpected.
7/18/2009 1:22:19 AM, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 192.168.1.103 for the Network Card with network address 001CBFAD4B0C has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
7/17/2009 3:12:27 AM, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 192.168.1.100 for the Network Card with network address 001CBFAD4B0C has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
7/17/2009 2:00:19 PM, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 192.168.1.101 for the Network Card with network address 001CBFAD4B0C has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
7/14/2009 4:44:07 PM, Error: Service Control Manager [7000] - The adfs service failed to start due to the following error: The system cannot find the file specified.
7/14/2009 4:43:51 PM, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 192.168.1.105 for the Network Card with network address 001CBFAD4B0C has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
7/14/2009 3:24:19 PM, Error: volsnap [36] - The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
==== End Of File ===========================
Those are the DDS and Attach…I did the Rootkit scan as instructed, but it said that it didn't find any system modification, and I haven't been notified of any Trojan in a little while, but I highly doubt that it just went away.
What should I do now?
Download Combofix from either of the links below, and save it to your desktop.
Link 1 Link 2
**Note: It is important that it is saved directly to your desktop**
——————————————————————– IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
——————————————————————–
Double click on ComboFix.exe & follow the prompts.
When finished, it will produce a report for you.
Please post the C:\ComboFix.txt for further review.
download this copy - making sure it is renamed as instructed - be certain your security programs are disabled before continuing
Download Combofix from either of the links below. Youmustrename it before saving it.
Save it to your desktop.
**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**
If you are using Firefox, make sure that your download settings are as follows:
Tools->Options->Main tab
Set to "Always ask me where to Save the files".
Link 1 Link 2
During the download, rename Combofix to Combo-Fix as follows:
It is important you rename Combofix during the download, but not after.
Please do not rename Combofix to other names, but only to the one indicated.
———————————————————–
Double click on Combo-Fix.exe & follow the prompts.
When finished, it will produce a report for you.
Please post the "C:\Combo-Fix.txt" for further review.
**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**
———————————————————–
Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Click onthis linkto see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.