rob12jr
Topic Starter
Log File and more information below
Hello my name is Robert and I am having alot of trouble. I have been getting warnings for trojandownloader/win32/renos/.io. I have download and tried to run the hijack this program so that i can scan and report to the my statistic but the program will only install and will not actually run. I have alot stuff that i would like to perserve on my laptop and do not want it to mess up. If anyone could help it would be well appreciated.
Now when i try to run the hijack this program my pc gets a blue screen and error message.
The actual virus name is:
TrojanDownloader/win32/renos/.i0
I had posted it incorrectly
Iam also now getting an error and cannot use mozilla firefox. The error is in reference to a dll file.
I am now recieving this error message from windows defender:
Error encountered:
Code 0x80508021. An unexpected problem occurred. Install any available updates, and then try to start the program again. For information on installing updates, see Help and Support.
Category:
Trojan Downloader
Description:
This program displays deceptive product messages.
Advice:
Remove this software immediately.
Resources:
process:
pid:3660
View more information about this item online
My screen is malfunctioning and I am on vacation so I am using an s video cable to connect it to my tv display. Therefore I am not able to use Safe Mode
I searched the internet and noticed a program called dds and it made a log for me and told me to post the dds.txt file, in which follows and to attach the file title attach in which i also did:
DDS (Ver_09-06-26.01) - NTFSx86
Run by [removed] at 16:55:24.00 on Sat 07/11/2009
Internet Explorer: 8.0.6001.18783 BrowserJavaVersion: 1.6.0_14
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.1022.230 [GMT -4:00]
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\crypserv.exe
C:\Windows\temp\91383794.tmp
C:\Windows\system32\taskeng.exe
C:\Windows\system32\libusbd-nt.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\OpenCASE\OpenCASE Media Agent\MediaAgent.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\bcmwltry.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Windows\WindowsMobile\wmdc.exe
C:\Windows\sttray.exe
C:\Program Files\AudioBox USB\InstPresonusUSBDrv.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\SRS Labs\Audio Sandbox\SRSSSC.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Windows\system32\svchost.exe -k WindowsMobile
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Windows\System32\mobsync.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\taskeng.exe
C:\Users\Robert\Documents\Downloads\dds.pif
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=5070208
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=5070208
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.6\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: SACert Class: {740fe5fb-65f1-46c5-9e54-a19c8a8d7ac2} - c:\windows\system32\SoftAheadCert.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe"
uRun: [P2kAutostart]
uRun: [AlcoholAutomount] "c:\program files\alcohol soft\alcohol 120\axcmd.exe" /automount
uRun: [SRS Audio Sandbox] "c:\program files\srs labs\audio sandbox\SRSSSC.exe" /hideme
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [updateMgr] "c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
uRun: [Windows Updates] c:\windows\system\Update.exe
uRun: [AdobeBridge]
uRun: [Advanced Woman Calendar] "c:\program files\advanced woman calendar\WomanCalendar.exe" -m
uRun: [Aim6]
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe"
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: []
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [Windows Mobile Device Center] %windir%\WindowsMobile\wmdc.exe
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [SigmatelSysTrayApp] sttray.exe
mRun: [PreSonusUSBInstallApp] c:\program files\audiobox usb\InstPresonusUSBDrv.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton 360\osCheck.exe"
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\windows\installer\{53a01cc6-14b0-4512-a2e7-10d39bf83dc4}\NewShortcut2_53A01CC614B04512A2E710D39BF83DC4.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_04-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
================= FIREFOX ===================
FF - ProfilePath - c:\users\robert\appdata\roaming\mozilla\firefox\profiles\27qgbx4k.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - component: c:\program files\mozilla firefox\components\coFFPlgn.dll
FF - plugin: c:\program files\google\update\1.2.183.7\npGoogleOneClick8.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}
============= SERVICES / DRIVERS ===============
R1 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\symantec\defini~1\symcdata\ipsdefs\20090709.001\IDSvix86.sys [2009-7-10 272432]
R2 libusbd;LibUsb-Win32 - Daemon, Version 0.1.10.1;system32\libusbd-nt.exe –> system32\libusbd-nt.exe [?]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
R2 musm3gld;musm3gld;c:\windows\system32\drivers\musm3gld.sys [2008-2-10 5513]
R2 OpenCASE Media Agent;OpenCASE Media Agent;c:\program files\opencase\opencase media agent\MediaAgent.exe [2007-3-21 548488]
R2 SeaPort;SeaPort;c:\program files\microsoft\search enhancement pack\seaport\SeaPort.exe [2009-5-19 240512]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-10-28 24652]
R2 wlidsvc;Windows Live ID Sign-in Assistant;c:\program files\common files\microsoft shared\windows live\WLIDSVC.EXE [2009-3-30 1533808]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-6-10 101936]
R3 libusb0;LibUsb-Win32 - Kernel Driver, Version 0.1.10.1;c:\windows\system32\drivers\libusb0.sys [2009-5-24 33792]
R3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\symndisv.sys [2009-2-19 41008]
S2 gupdate1c9eba4d5aabe4e;Google Update Service (gupdate1c9eba4d5aabe4e);c:\program files\google\update\GoogleUpdate.exe [2009-6-12 133104]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-12 23888]
S3 ControlTransferDriver;AudioBox USB Control Transfer;c:\windows\system32\drivers\PreSonusUSB_xfer.sys [2009-1-8 28576]
S3 NPF;Netgroup Packet Filter;c:\windows\system32\drivers\npf.sys [2008-4-7 42512]
S3 SynasUSB;SynasUSB;c:\windows\system32\drivers\synasUSB.sys [2009-1-9 18432]
============== File Associations ===============
regfile="regedit.exe" "%1"
=============== Created Last 30 ================
2009-07-11 03:09 –d—– c:\program files\Trend Micro
2009-07-10 11:27 –d—– c:\windows\.jagex_cache_32
2009-07-09 01:17 –d—– c:\program files\MasterWriter 2.0
2009-07-02 08:25 –d—– c:\users\robert\Tracing
2009-07-02 03:30 –d—– c:\program files\Microsoft Office Outlook Connector
2009-07-02 03:25 –d—– c:\program files\Microsoft SQL Server Compact Edition
2009-07-02 03:21 –d—– c:\program files\Windows Live SkyDrive
2009-06-28 00:05 –d—– c:\users\robert\appdata\roaming\QQ Games Plugin
2009-06-28 00:03 –d—– c:\programdata\Tencent
2009-06-28 00:03 –d—– c:\program files\Tencent
2009-06-28 00:03 –d—– c:\progra~2\Tencent
2009-06-27 23:58 –d—– c:\programdata\acccore
2009-06-27 23:58 –d—– c:\progra~2\acccore
2009-06-27 23:56 –d—– c:\program files\AIM6
2009-06-26 15:22 –d—– c:\users\robert\New Folder
2009-06-26 06:22 –d—– c:\program files\4WomenOnly
2009-06-26 06:17 –d—– c:\program files\Advanced Woman Calendar
2009-06-25 21:40 –d—– c:\users\robert\appdata\roaming\SoftOrbits
2009-06-13 20:07 428,544 a——- c:\windows\system32\EncDec.dll
2009-06-13 20:07 217,088 a——- c:\windows\system32\psisrndr.ax
2009-06-13 20:07 293,376 a——- c:\windows\system32\psisdecd.dll
2009-06-13 20:07 177,664 a——- c:\windows\system32\mpg2splt.ax
2009-06-13 20:07 80,896 a——- c:\windows\system32\MSNP.ax
2009-06-13 12:45 107,368 a——- c:\windows\system32\GEARAspi.dll
2009-06-13 12:45 23,400 a——- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-06-13 12:44 –d—– c:\program files\iPod
2009-06-13 12:44 –d—– c:\programdata\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-06-13 12:44 –d—– c:\program files\iTunes
2009-06-13 12:44 –d—– c:\progra~2\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-06-12 17:34 –d—– c:\program files\common files\xing shared
2009-06-12 14:00 –d—– c:\users\robert\appdata\roaming\TVU Networks
2009-06-12 13:58 –d—– c:\program files\Satellite TV for PC
==================== Find3M ====================
2009-06-13 12:31 143,360 a——- c:\windows\inf\infstrng.dat
2009-06-13 12:31 86,016 a——- c:\windows\inf\infstor.dat
2009-06-13 12:31 51,200 a——- c:\windows\inf\infpub.dat
2009-06-05 11:42 2,060,288 a——- c:\windows\system32\usbaaplrc.dll
2009-06-05 11:42 39,424 a——- c:\windows\system32\drivers\usbaapl.sys
2009-05-21 11:33 410,984 a——- c:\windows\system32\deploytk.dll
2009-05-09 01:50 915,456 a——- c:\windows\system32\wininet.dll
2009-05-09 01:34 71,680 a——- c:\windows\system32\iesetup.dll
2009-04-23 08:43 784,896 a——- c:\windows\system32\rpcrt4.dll
2009-04-23 08:42 636,928 a——- c:\windows\system32\localspl.dll
2009-04-21 07:55 2,033,152 a——- c:\windows\system32\win32k.sys
2008-11-19 17:29 22,328 a——- c:\users\robert\appdata\roaming\PnkBstrK.sys
2008-09-20 12:09 174 a–sh— c:\program files\desktop.ini
2008-09-20 11:46 665,600 a——- c:\windows\inf\drvindex.dat
2006-11-02 08:42 287,440 a——- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 08:42 287,440 a——- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 08:42 30,674 a——- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 08:42 30,674 a——- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 05:20 287,440 a——- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 05:20 287,440 a——- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 05:20 30,674 a——- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 05:20 30,674 a——- c:\windows\inf\perflib\0000\perfc.dat
2007-07-14 04:13 16,384 a–sh— c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2007-07-14 04:13 32,768 a–sh— c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2007-07-14 04:13 16,384 a–sh— c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\cookies\index.dat
2007-12-03 07:10 16,384 a–sh— c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2007-12-03 07:10 32,768 a–sh— c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2007-12-03 07:10 16,384 a–sh— c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\cookies\index.dat
============= FINISH: 16:56:30.73 ===============
Hello my name is Robert and I am having alot of trouble. I have been getting warnings for trojandownloader/win32/renos/.io. I have download and tried to run the hijack this program so that i can scan and report to the my statistic but the program will only install and will not actually run. I have alot stuff that i would like to perserve on my laptop and do not want it to mess up. If anyone could help it would be well appreciated.
Now when i try to run the hijack this program my pc gets a blue screen and error message.
The actual virus name is:
TrojanDownloader/win32/renos/.i0
I had posted it incorrectly
Iam also now getting an error and cannot use mozilla firefox. The error is in reference to a dll file.
I am now recieving this error message from windows defender:
Error encountered:
Code 0x80508021. An unexpected problem occurred. Install any available updates, and then try to start the program again. For information on installing updates, see Help and Support.
Category:
Trojan Downloader
Description:
This program displays deceptive product messages.
Advice:
Remove this software immediately.
Resources:
process:
pid:3660
View more information about this item online
My screen is malfunctioning and I am on vacation so I am using an s video cable to connect it to my tv display. Therefore I am not able to use Safe Mode
I searched the internet and noticed a program called dds and it made a log for me and told me to post the dds.txt file, in which follows and to attach the file title attach in which i also did:
DDS (Ver_09-06-26.01) - NTFSx86
Run by [removed] at 16:55:24.00 on Sat 07/11/2009
Internet Explorer: 8.0.6001.18783 BrowserJavaVersion: 1.6.0_14
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.1022.230 [GMT -4:00]
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\crypserv.exe
C:\Windows\temp\91383794.tmp
C:\Windows\system32\taskeng.exe
C:\Windows\system32\libusbd-nt.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\OpenCASE\OpenCASE Media Agent\MediaAgent.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\bcmwltry.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Windows\WindowsMobile\wmdc.exe
C:\Windows\sttray.exe
C:\Program Files\AudioBox USB\InstPresonusUSBDrv.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\SRS Labs\Audio Sandbox\SRSSSC.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Windows\system32\svchost.exe -k WindowsMobile
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Windows\System32\mobsync.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\taskeng.exe
C:\Users\Robert\Documents\Downloads\dds.pif
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=5070208
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=5070208
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.6\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: SACert Class: {740fe5fb-65f1-46c5-9e54-a19c8a8d7ac2} - c:\windows\system32\SoftAheadCert.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe"
uRun: [P2kAutostart]
uRun: [AlcoholAutomount] "c:\program files\alcohol soft\alcohol 120\axcmd.exe" /automount
uRun: [SRS Audio Sandbox] "c:\program files\srs labs\audio sandbox\SRSSSC.exe" /hideme
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [updateMgr] "c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
uRun: [Windows Updates] c:\windows\system\Update.exe
uRun: [AdobeBridge]
uRun: [Advanced Woman Calendar] "c:\program files\advanced woman calendar\WomanCalendar.exe" -m
uRun: [Aim6]
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe"
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: []
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [Windows Mobile Device Center] %windir%\WindowsMobile\wmdc.exe
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [SigmatelSysTrayApp] sttray.exe
mRun: [PreSonusUSBInstallApp] c:\program files\audiobox usb\InstPresonusUSBDrv.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton 360\osCheck.exe"
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\windows\installer\{53a01cc6-14b0-4512-a2e7-10d39bf83dc4}\NewShortcut2_53A01CC614B04512A2E710D39BF83DC4.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_04-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
================= FIREFOX ===================
FF - ProfilePath - c:\users\robert\appdata\roaming\mozilla\firefox\profiles\27qgbx4k.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - component: c:\program files\mozilla firefox\components\coFFPlgn.dll
FF - plugin: c:\program files\google\update\1.2.183.7\npGoogleOneClick8.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}
============= SERVICES / DRIVERS ===============
R1 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\symantec\defini~1\symcdata\ipsdefs\20090709.001\IDSvix86.sys [2009-7-10 272432]
R2 libusbd;LibUsb-Win32 - Daemon, Version 0.1.10.1;system32\libusbd-nt.exe –> system32\libusbd-nt.exe [?]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
R2 musm3gld;musm3gld;c:\windows\system32\drivers\musm3gld.sys [2008-2-10 5513]
R2 OpenCASE Media Agent;OpenCASE Media Agent;c:\program files\opencase\opencase media agent\MediaAgent.exe [2007-3-21 548488]
R2 SeaPort;SeaPort;c:\program files\microsoft\search enhancement pack\seaport\SeaPort.exe [2009-5-19 240512]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-10-28 24652]
R2 wlidsvc;Windows Live ID Sign-in Assistant;c:\program files\common files\microsoft shared\windows live\WLIDSVC.EXE [2009-3-30 1533808]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-6-10 101936]
R3 libusb0;LibUsb-Win32 - Kernel Driver, Version 0.1.10.1;c:\windows\system32\drivers\libusb0.sys [2009-5-24 33792]
R3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\symndisv.sys [2009-2-19 41008]
S2 gupdate1c9eba4d5aabe4e;Google Update Service (gupdate1c9eba4d5aabe4e);c:\program files\google\update\GoogleUpdate.exe [2009-6-12 133104]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-12 23888]
S3 ControlTransferDriver;AudioBox USB Control Transfer;c:\windows\system32\drivers\PreSonusUSB_xfer.sys [2009-1-8 28576]
S3 NPF;Netgroup Packet Filter;c:\windows\system32\drivers\npf.sys [2008-4-7 42512]
S3 SynasUSB;SynasUSB;c:\windows\system32\drivers\synasUSB.sys [2009-1-9 18432]
============== File Associations ===============
regfile="regedit.exe" "%1"
=============== Created Last 30 ================
2009-07-11 03:09 –d—– c:\program files\Trend Micro
2009-07-10 11:27 –d—– c:\windows\.jagex_cache_32
2009-07-09 01:17 –d—– c:\program files\MasterWriter 2.0
2009-07-02 08:25 –d—– c:\users\robert\Tracing
2009-07-02 03:30 –d—– c:\program files\Microsoft Office Outlook Connector
2009-07-02 03:25 –d—– c:\program files\Microsoft SQL Server Compact Edition
2009-07-02 03:21 –d—– c:\program files\Windows Live SkyDrive
2009-06-28 00:05 –d—– c:\users\robert\appdata\roaming\QQ Games Plugin
2009-06-28 00:03 –d—– c:\programdata\Tencent
2009-06-28 00:03 –d—– c:\program files\Tencent
2009-06-28 00:03 –d—– c:\progra~2\Tencent
2009-06-27 23:58 –d—– c:\programdata\acccore
2009-06-27 23:58 –d—– c:\progra~2\acccore
2009-06-27 23:56 –d—– c:\program files\AIM6
2009-06-26 15:22 –d—– c:\users\robert\New Folder
2009-06-26 06:22 –d—– c:\program files\4WomenOnly
2009-06-26 06:17 –d—– c:\program files\Advanced Woman Calendar
2009-06-25 21:40 –d—– c:\users\robert\appdata\roaming\SoftOrbits
2009-06-13 20:07 428,544 a——- c:\windows\system32\EncDec.dll
2009-06-13 20:07 217,088 a——- c:\windows\system32\psisrndr.ax
2009-06-13 20:07 293,376 a——- c:\windows\system32\psisdecd.dll
2009-06-13 20:07 177,664 a——- c:\windows\system32\mpg2splt.ax
2009-06-13 20:07 80,896 a——- c:\windows\system32\MSNP.ax
2009-06-13 12:45 107,368 a——- c:\windows\system32\GEARAspi.dll
2009-06-13 12:45 23,400 a——- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-06-13 12:44 –d—– c:\program files\iPod
2009-06-13 12:44 –d—– c:\programdata\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-06-13 12:44 –d—– c:\program files\iTunes
2009-06-13 12:44 –d—– c:\progra~2\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-06-12 17:34 –d—– c:\program files\common files\xing shared
2009-06-12 14:00 –d—– c:\users\robert\appdata\roaming\TVU Networks
2009-06-12 13:58 –d—– c:\program files\Satellite TV for PC
==================== Find3M ====================
2009-06-13 12:31 143,360 a——- c:\windows\inf\infstrng.dat
2009-06-13 12:31 86,016 a——- c:\windows\inf\infstor.dat
2009-06-13 12:31 51,200 a——- c:\windows\inf\infpub.dat
2009-06-05 11:42 2,060,288 a——- c:\windows\system32\usbaaplrc.dll
2009-06-05 11:42 39,424 a——- c:\windows\system32\drivers\usbaapl.sys
2009-05-21 11:33 410,984 a——- c:\windows\system32\deploytk.dll
2009-05-09 01:50 915,456 a——- c:\windows\system32\wininet.dll
2009-05-09 01:34 71,680 a——- c:\windows\system32\iesetup.dll
2009-04-23 08:43 784,896 a——- c:\windows\system32\rpcrt4.dll
2009-04-23 08:42 636,928 a——- c:\windows\system32\localspl.dll
2009-04-21 07:55 2,033,152 a——- c:\windows\system32\win32k.sys
2008-11-19 17:29 22,328 a——- c:\users\robert\appdata\roaming\PnkBstrK.sys
2008-09-20 12:09 174 a–sh— c:\program files\desktop.ini
2008-09-20 11:46 665,600 a——- c:\windows\inf\drvindex.dat
2006-11-02 08:42 287,440 a——- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 08:42 287,440 a——- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 08:42 30,674 a——- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 08:42 30,674 a——- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 05:20 287,440 a——- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 05:20 287,440 a——- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 05:20 30,674 a——- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 05:20 30,674 a——- c:\windows\inf\perflib\0000\perfc.dat
2007-07-14 04:13 16,384 a–sh— c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2007-07-14 04:13 32,768 a–sh— c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2007-07-14 04:13 16,384 a–sh— c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\cookies\index.dat
2007-12-03 07:10 16,384 a–sh— c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2007-12-03 07:10 32,768 a–sh— c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2007-12-03 07:10 16,384 a–sh— c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\cookies\index.dat
============= FINISH: 16:56:30.73 ===============