my internet explorer has stopped working and i think it is down to some malware. originally it said something along the lines of: procedure entry point _resetstkoflw could not be located in the dynamic link library Msvcrt.dll . i downloaded atf cleaner (which may have stopped the message, it may also be that i found a problem in avg, copied the link and got rid of the file) and mbam (which isn't working), however internet explorer still isn't working. i also downloaded hijackthis which also isn't working. i'm really a complete technophobe so im not sure i understand all this but in the problem reports and solutions, the log for the hijackthis is (i think this is a log, i really have no idea):
Problem Event Name: APPCRASH
Application Name: HijackThis.exe
Application Version: 2.0.0.2
Application Timestamp: 466838c1
Fault Module Name: HijackThis.exe
Fault Module Version: 2.0.0.2
Fault Module Timestamp: 466838c1
Exception Code: 80000003
Exception Offset: 00142830
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 5820
Additional Information 2: ab1a1fcf1922452605e60fc5194ea39c
Additional Information 3: 1160
Additional Information 4: df646c81d810ffd0b02981e3ee525add
Extra information about the problem
Bucket ID: 1282436983
and the log for the internet explorer:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 8.0.6001.18702
Application Timestamp: 49b3ad2e
Fault Module Name: StackHash_40d4
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c00000fd
Exception Offset: 10002f28
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 40d4
Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79
Additional Information 3: 40d4
Additional Information 4: 4062ad41ec8067256aa4c5e2b56d3c79
Extra information about the problem
Bucket ID: 1369312879
i really hope you can help - ive given you as much information as i can!
My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research, so please be patient and I'd be grateful if you would note the following:
I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
The fixes are specific to your problem and should only be used for the issues on this machine.
Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
It's often worth reading through these instructions and printing them for ease of reference.
If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
Please reply to this thread. Do not start a new topic.
Please download gmer.zip from Gmer and save it to your desktop.
Right click on gmer.zip and select Extract All….
Click Next on seeing the Welcome to the Compressed (zipped) Folders Extraction Wizard.
Click on the Browse button. Click on Desktop. Then click OK.
Click Next. It will start extracting.
Once done, check (tick) the Show extracted files box and click Finish.
Double click on gmer.exe to run it.
Select the Rootkit tab.
On the right hand side, check all the items to be scanned, but leave Show All box unchecked.
Select all drives that are connected to your system to be scanned.
Click on the Scan button.
When the scan is finished, click Copy to save the scan log to the Windows clipboard.
Open Notepad or a similar text editor.
Paste the clipboard contents into the text editor.
Save the Gmer scan log and post it in your next reply.
Note: Do not run any programs while Gmer is running.
Please download DDS by sUBs from one of the following links and save it to your desktop.
Double click DDS icon to run the tool (may take up to 3 minutes to run)
When done, DDS.txt will open.
After a few moments, attach.txt will open in a second window.
Save both reports to your desktop.
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Post the contents of the DDS.txt report in your next reply
Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and the click UPLOAD.
