[Resolved] trojan exploit-swf

Hi,

The instructions were for Vista, but I may have missed a step - I do apologise:

Go to start.

Type in disk cleanup.

And click on enter.




here you will get an option of what to clean - Select Files from all users on this computer.

If you haven’t the disabled your User Account Control – UAC, you’ll see a pop-up asking you for permission.
- once Vista calculates the files to clean up and begins - then you get a new window with the more options tab

Select the drive you wish to clean - which will be C:\ click OK


Then a window with the "more options tab" will appear

At the top, click on the More Options tab, under System Restore and Shadow Copies group,
Click the Clean up button,
Vista will ask you if you're sure, click on Yes button.
When finished, click on Cancel button to exit.


here is a good tutorial here:

http://www.theworldofoffice.com/vista-tips…-restore-point/

NEXT


As for Java, I am at a loss as to why it hasn't installed properly.

I suggest you start a new topic in our Software forum and allow our tech gurus to properly diagnose and assist in resolving that matter.

Link back to this topic so they can see you are clean of malware.

hi, I do not have a "more options" tab? it only says select the drive you want to cleanup and in the box below (C:) is the default underneath is two boxes OK and EXIT if you click on the arrow next to the default drive C, you can get into all your files on your computer, but i dont know where to find the system restore and shadow copies group? sorry about this, but i just do not have a more options tab, promise. molly

Did you go to the tutorial I linked to and follow along? Just choose to clean up C:\ > it is only AFTER choosing to clean up C:\ that the new window opens…you don't have to go looking for the files… just choose C:\

i would like to thank you from the bottom of my heart for helping me, i still do not understand how this fab service can be free, and why you would be so kind to help me, especially as i am not that offay with computers. thank you for taking precious time to save me as i use my computer to do all my accounts, banking here and in UK. We leave for the UK on sunday and you saved my life as I just had to finish of all my accounting etc this side. If there is anything I can do to also help/assist anything? plse let me know. will be glad to help and keep this site and the service going. kindest regards, molly

You are more than welcome Molly, your thanks is enough. stay safe CB

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