I have a lenovo R500 thinkpad laptop. I keep getting this error, and I can not find a resolution anywhere. "An internal error occured (object:clsid-not-found(CID_CSS::Interface)) Also the boot is taking 4 mintues on and off. I ran the combifix and malware, disabled spyware.
I ran hijack this and here is log
EDIT: Please don't post HJT logs here. Log rolled up as an attachment.
Hi and welcome to the WTT forums.
Sorry to hear of the problems with your machine.
It is generally considered most unwise to run a powerful malware tool such as ComboFix unless you have been trained in its use…… if you have not been trained in this way then it is recommended that you run no further specialist tools like it until you have received a response from a trusted malware fighter, who will advise you on the correct and safe procedures to follow.
I see you have posted in the HijackThis_Logs_and_Infections_Removal forum, the malware fighters over there are pretty busy at the moment, as the number of folks in trouble, sometimes exceeds the number of trained malware fighters available.
Once your machine has been declared clear of infection please feel free to post back here in this topic if you are still having issues with your machine and we will do our best to help.
To avoid making the malware fighters job more difficult than it already is, we will refrain from making any further posts in this topic here, or recommending any system changes until your machine has been declared clear.
I have a Lenovo R500. I just finished with the malware side and they recommended I come here. Booting on and off takes a long time, I repeatedly get a message "An internal error occured (object:clsid-not-found(CID_CSS::Interface)) in a box labeled Protector Suite.
Also when I booted off I got a blue screen fatal error 0000024a. Please help!
Let's have a look at the software applications your have installed on that machine.
HJT Misc Uninstall list
Open Hijackthis, In the lower right corner click the Config…
(Configuration) button.
Once in the Configuration panel, click Misc Tools button.
Then click the Open Uninstall Manager… button.
The Add/Remove Programs Manager panel should appear.
In this panel click the Save list button.
Save the uninstall_list.txt file to your desktop
copy and paste the contents back in your next reply.
Below I am making notes of the error/stop codes and software application that we may need to investigate:
I'm making this note for our use as techs researching your problem.
fatal error 0000024a.
Protector Suite version update to QL
ThinkVantage Fingerprint Software
UPEK Protector Suite QL software
Access Help
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.1
AnswerWorks 5.0 English Runtime
Apple Mobile Device Support
Apple Software Update
ArcSoft Print Creations
ArcSoft Print Creations - Album Page
ArcSoft Print Creations - Funhouse
ArcSoft Print Creations - Greeting Card
ArcSoft Print Creations - Photo Book
ArcSoft Print Creations - Photo Calendar
ArcSoft Print Creations - Scrapbook
ArcSoft Print Creations - Slimline Card
AVG 8.5
BlackBerry Desktop Software 4.7
BlackBerry Desktop Software 4.7
Bonjour
Camera Center
CCleaner (remove only)
CCScore
Client Security - Password Manager
Conexant HD Audio
DirectXInstallService
Documents To Go
Drag-to-Disc
ESSBrwr
ESSCDBK
ESScore
ESSgui
ESSini
ESSPCD
ESSPDock
ESSTOOLS
essvatgt
Fence Designer 5.7.4
fflink
Garmin WebUpdater
Google Earth
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Google Update Helper
Google Updater
Help Center
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows XP (KB961118)
ImageMixer for HDD Camcorder
Integrated Camera
Intel PROSet Wireless
Intel® Graphics Media Accelerator Driver
Intel® Management Engine Interface
Intel® Trusted Platform Module
InterVideo WinDVD
iTunes
Java™ 6 Update 14
kgcbaby
kgchday
kgchlwn
kgcinvt
kgckids
kgcmove
kgcvday
Kodak EasyShare software
Lenovo Fingerprint Software
Lenovo Registration
Malwarebytes' Anti-Malware
Message Center
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Mobile Broadband Connect
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB954430)
MSXML 6 Service Pack 2 (KB954459)
netbrdg
OfotoXMI
On Screen Display
Palm
Presentation Director
Productivity Center Supplement for ThinkPad
Quicken 2007
QuickTime
Rescue and Recovery
RICOH R5C83x/84x Flash Media Controller Driver Ver.3.54.02
Roxio Activation Module
Roxio Central Audio
Roxio Central Copy
Roxio Central Core
Roxio Central Data
Roxio Central Tools
Roxio Creator Business Edition
Roxio Express Labeler 3
Roxio Media Manager
Safari
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB969679)
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft Office Excel 2007 (KB969682)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office Word 2007 (KB969604)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
SFR
SHASTA
skin0001
SKINXSDK
Skype™ 4.0
Sonic CinePlayer Decoder Pack
Sonic Icons for Lenovo
staticcr
System Update
ThinkPad EasyEject Utility
ThinkPad FullScreen Magnifier
ThinkPad Modem Adapter
ThinkPad PC Card Power Policy
ThinkPad Power Management Driver
ThinkPad Power Manager
ThinkPad UltraNav Driver
ThinkPad UltraNav Utility
ThinkVantage Active Protection System
ThinkVantage Fingerprint Software 5.8
ThinkVantage Productivity Center
ThinkVantage Technologies Welcome Message
tooltips
TurboTax 2008
TurboTax 2008 WinPerFedFormset
TurboTax 2008 WinPerProgramHelp
TurboTax 2008 WinPerReleaseEngine
TurboTax 2008 WinPerTaxSupport
TurboTax 2008 WinPerUserEducation
TurboTax 2008 wrapper
Update for 2007 Microsoft Office System (KB967642)
Update for Outlook 2007 Junk Email Filter (kb970012)
Update for Windows Internet Explorer 8 (KB971180)
Verizon Wireless BroadbandAccess Self Activation
VPRINTOL
Wallpapers
Windows Driver Package - AuthenTec Inc. (ATSwpWDF) Biometric (10/02/2008 8.1.2.37)
Windows Internet Explorer 8
Windows Live OneCare safety scanner
Windows Live Toolbar
Windows Live Toolbar
Windows Media Connect
Windows Media Format Runtime
Windows XP Service Pack 3
WIRELESS
XP Themes
Download and install, agreeing to the licensing terms and allow to install with all of the default settings as preselected in the installation wizard.
When you finally allow CodeStuff-Starters to run
It will preselect StartUps Tab -
Click on File
Select - save as .HTML (name the report file - Startups June18.html)
Next:
repeat the same above sequence, this time from Services(tab)
(Change the tab selection to Services)
• Click on File
• Select - save as .html (name the report file - Services June18.html
________________
In your next reply, post the files as an attached file (use browse and upload buttons – at the bottom-right corner of your topic posting window where you are typing your next reply)
Please do not make any changes with Code-Stuff Starters, until after you post the requested information above and receive recommendations from a helper here.
Here is the error message I get when logging on
C:\DOCUME~\Laura\Locals~\Temp\WER57e.dir00\winlogon.exe.mdmp
C:\DOCUME~\Laura\Locals~\Temp\WER57e.dir00\appcompat.txt
