I'm afraid I don't have much information as to what happened initially to the computer. Traci (My step-daughter) said she googled for an unzipping program and went to a Site that came up on the Google results page - ( she forgets the name of the Site…grr! )
At any rate, she said that all sorts of IE windows began opening and and several unfamiliar icons appeared on her desktop. Her husband downloaded Reg Mechanic and Spydoctor. He scanned and thought he'd fixed the problem, but her IE window is still far too slow to open. I'm sorry, but that's all I've got as to the beginning the problem.
I uninstalled Norton Antivirus/Firewall since they now have Spydoctor installed. Immediately after the uninstall I ran HijackThis. Here is the log. Does anyone see anything that could be a potential problem?? Any thoughts at all?
My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research, so please be patient and I'd be grateful if you would note the following:
I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
The fixes are specific to your problem and should only be used for the issues on this machine.
Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
It's often worth reading through these instructions and printing them for ease of reference.
If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
Please reply to this thread. Do not start a new topic.
Please copy/paste information unless specifically asked to attach it.
Please download ATF Cleaner by Atribune. Download - ATF Cleaner
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)
It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.
Then
Please download Malwarebytes' Anti-Malware to your desktop.
Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected.
When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot (shut down your computer then restart it).
Also "copy/paste" a new HijackThis log file into this thread.
Also please describe how your computer behaves at the moment.
