Hello,
Im usually really good at computers but im having this problems i cant fix.
im using a dell laptop, inspiron 1501, Windows XP
and about a month ago this "error" kept appear:
svchost.exe - Application Error
The instructions at "0x75606e6a" referenced memory at "0x00000008". The memory could not be "read".
Click on OK to terminate the program
im unable to connect to the internet or have any wireless connectivity, the dell wireless card states that i CAN
connect to my wireless router but it can not get the address.
i tried system restore but it wont do it, my sound doesnt work, media player has been acting weird, and my display
keeps changing to the old style of windows XP.
i have looked through the internet and found this site, and someone having almost the same problem with the same
error but did have internet connectivity, this site told him to download a couple programs. as stated above, i dont have
any so im unable to download anything, im hoping you can still help me.
thanx alot .
My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research, so please be patient and I'd be grateful if you would note the following:
I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
The fixes are specific to your problem and should only be used for the issues on this machine.
Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
It's often worth reading through these instructions and printing them for ease of reference.
If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
Please reply to this thread. Do not start a new topic.
You're going to have to download the programs on a different computer, and then transfer them to your infected computer using a thumb drive, disk, or however you are able to accomplish this.
If Using Firefox, Download to your Desktop and then Double-Click on Icon to start installation.
Choose the default location of C:\Program Files\Trend Micro\HijackThis as the destination. HJT needs to be in its own folder so that the program itself isn't deleted by accident. Having the backups could be VITAL to restoring your system if something went wrong in the FIX process!
Click the Install button.
Accept the license agreement .
The progam will place a shortcut on your desktop. This will make it easier for you to access the tool when required.
Click Do a system scan and save a log file. A Notepad file will open.
To post the text, first you must highlight the entire text and then press the (Ctrl+C) keys which copies it to your clipboard.
Now paste the log into this thread using the (Ctrl + V) buttons.
DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS MOST OF THE FILES ARE LEGIT AND VITAL TO THE FUNCTION OF YOUR COMPUTER
okay well i did everything you told me, and here is my log.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:33:51 AM, on 5/6/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18372)
Boot mode: Normal
Please download ATF Cleaner by Atribune. Download - ATF Cleaner
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)
It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.
Then
Please download Malwarebytes' Anti-Malware to your desktop.
Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected.
When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot (shut down your computer then restart it).
Also "copy/paste" a new HijackThis log file into this thread.
Also please describe how your computer behaves at the moment.
