Hello,
Antivirus websites and Microsoft website are not opening. I was using Kaspersky Internet Security, but now it is not updating also. I have tried to fix by installing Hijackthis, but failed to fix. Plz help me to get rid out of it.
Hi there I have two programmes I would like you to run, if you experience any problems then come straight back. Both programmes can be run from safe mode if necessary
Download Dr.Web CureIt to the desktop:
Doubleclick the drweb-cureit icon to start the program.
press start
Allow the program to run the initial express scan
This will scan the files currently running in memory. If something is found, click the YES button when it asks you if you want to cure it. This is only a short scan. Note: A pop up may appear during this phase suggesting you purchase their program - click the X at the top right corner of this pop-up to close it.
Once the short scan has finished, check the Complete scan box on the left side, even if nothing was found on the initial scan.
Then click the small green arrow button on the right under the Dr.Web Antivirus picture to start the complete scan. (This scan will take several hours)
During this complete scan - if Dr.Web finds an infection a window will pop up requesting your attention. Select the Cure button.
Note:(If the file cannot be cured, Dr.Web will automatically delete the file)
Once the scan is complete, on the menu bar, click file and choose report list.
Save the report to your desktop. The report will be called DrWeb.csv
Note:this report will need to be renamed to Dr.Web.txt in order to post it on the forum.
Close Dr.Web Cureit.
Please post the Dr.Web.txt report in your next reply
THEN
We will now do a deep search of your processes and files
Run an update by clicking the Auto Update button on the Right of the Log window: [external image: Posted Image]
Click Start to begin the update
Note: If you recieve an error message, chose a different source, then click Start again
Start AVZ.
Choose from the menu "File" => "Standard scripts " and mark the "Healing/Quarantine and Advanced System Investigation" check box.
Click on the “Execute selected scripts”.
Automatic scanning, healing and system check will be executed.
A logfile (avz_sysinfo.htm) will be created and saved in the LOG folder in the AVZ directory as virusinfo_syscure.zip.
It is necessary to reboot your machine, because AVZ might disturb some program operations (like antiviruses and firewall) during the system scan.
All applications will work properly after the system restart.
When restarted
Start AVZ.
Choose from the menu "File" => "Standard scripts " and mark the “Advanced System Investigation" check box.
Click on the "Execute selected scripts".
A system check will be automatically performed, and the created logfile (avz_sysinfo.htm) will be saved in the LOG folder in the AVZ directory as virusinfo_syscheck.zip.
Attach both zip files to your next post
To attach a file, do the following:
Click Add Reply
Under the reply panel is the Attachments Panel
Browse for the attachment file you want to upload, then click the green Upload button
Once it has uploaded, click the Manage Current Attachments drop down box
Click on [external image: Posted Image] to insert the attachment into your post
Hello,
Neither the link DrWeb_cureit, nor the AVZ is opened in my system, which you have provided in your reply. However, I downloaded the DrWeb_CureIt from another resource and I run the program. It took several hours and after complete, it asked to restart the system. After restart, I could able to acess all the antivirus website and microsoft too, but as per your suggestion, I did not run AVZ. Is it still required to run that program ????? I am attaching the report here. Can u tell me what was the reason for this problem??
Anyway, Thank you very much for your reply and also thanks to WhatTheTech.com to solve my problem.
with regards,
Jagannath
