Rorschach112 helped me rid my machine of some unsavory nasties. In the process my IE7 no longer works. When I bring it up, I get an unhandled win32 exception in iexplore.exe [3592]. When I click ok on that dialog, the browser crashes.
This started occuring on the last OTMoveit operation I performed (before that operation IE worked fine).
Any help would be most appreciated. I tried uninstalling IE7 and reinstalling it, but didn't help. I also ran Netscape Nav. 7.2 (old version) and it let me browse some but also crashed after a few pages.
That doesn't sound good. I'll explain me a bit, so you'll have a better picture on what is going on.
All error messages with the "unhandled exception" points to the fact that something is interrupting
the process or the data for the CPU. When this happens, the program will often try to access JIT
debugger (JIT: Just in Time), in this case IE7. Failing to do so, it crashes instead. Reason why this
is bad, is because normally programmers makes coding for the program to access this JIT
debugger in order to try handle the error. Failing to do so, indicates a rare or at least a uncommon
problem causing this. Outcome, may be you have to repair or re-install you OS to get rid of the error.
To discover the type of Errors the machine has encountered recently, use Event Viewer.
Go to Start - Run, type eventvwr.msc, then Press Enter.
When the Event Viewer opens, there will be two panes.
The left pane is for event categories (Application, Security, and System).
The right pane is for event messages (Information, Warning, and Error). (We want to find errors.)
Left-click the Application category in the left pane and check for any error messages in the right pane.
You want to find the one(s) that occurred at the same time your system encountered the problem you have posted about.
Repeat the previous step for each category, or until you find an appropriate error to investigate.
Double-click the error message to bring up the information.
Click the third button on the right side of the information window (copies information)
Paste the information here
This might shed some light.
You should also try go to the windows update page, via start, and install / re-install any critical updates, if any.
It is likely the error may belong to .Netframework or a windows Service-Pack. (The most likely causes, but other
exists as well) So lets have a look on those first, when you have performed the above.
There wasn't much more in the eventvwr then what I got in the popup:
Application popup: Visual Studio Just-In-Time Debugger : An unhandled win32 exception occurred in iexplore.exe [2952]. Just-In-Time debugging this exception failed with the following error: No installed debugger has Just-In-Time debugging enabled. In Visual Studio, Just-In-Time debugging can be enabled from Tools/Options/Debugging/Just-In-Time.
Check the documentation index for 'Just-in-time debugging, errors' for more information.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
I also went and installed XP SP3, but that didn't change anything.
Currently, I'm using Firefox as my browser and that seems unaffected by this problem. I don't mind sticking with this browser, but would like to know what happened to IE7 and what might fix it.
Just to note, I was getting assistance with some infections I had on my machine and in the process we ran an OTMoveit3.
Before this was run my IE was working fine. Afterwards, it started giving this error. Maybe there is something in the OTMoveit3 log that might give a clue?
========== PROCESSES ==========
Process explorer.exe killed successfully.
========== SERVICES/DRIVERS ==========
========== REGISTRY ==========
========== FILES ==========
DllUnregisterServer procedure not found in C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs\Startup\ChkDisk.dll
C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs\Startup\ChkDisk.dll NOT unregistered.
C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs\Startup\ChkDisk.dll moved successfully.
C:\WINDOWS\system32\MPh.exe moved successfully.
========== COMMANDS ==========
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\NAILogs\UpdaterUI_NEILG.log scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\Arj.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\avlib.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\Avp1.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\AvpMgr.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\btimages.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\CAB.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\dmap.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\dtreg.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\FsDrvPlg.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\FSSync.dll scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\HashCont.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\HashMD5.PPL scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\HCCMP.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\ichk2.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\iChkSA.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\Inflate.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\IWGen.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\kave.dll scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\kosglue-7.0.25.0.dll scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\lha.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\L_llio.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\MailMsg.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\mdb.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\MDMAP.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\MemModSc.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\MemScan.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\minizip.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\MKavIO.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\msoe.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\nfio.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\NTFSstrm.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\prKernel.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\prLoader.dll scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\prseqio.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\PrUtil.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\Quantum.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\rar.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\ScanningProcess.exe scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\sfdb.PPL scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\TempFile.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\thpimpl.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\UniArc.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\UnLZX.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\UnStored.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\WDiskIO.ppl scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\hsperfdata_neilg\2572 scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\Google Toolbar\gtb103.tmp.exe scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\Google Toolbar\gtb36F.tmp.exe scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\Google Toolbar\gtb45F.tmp.exe scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\fla480.tmp scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\me_ scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\me_0I8VWVBlIaUSnKE scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\me_7onBbL0w scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\neilg\LOCALS~1\Temp\me_IUpzWEzQyrbuMNl scheduled to be deleted on reboot.
User's Temp folder emptied.
User's Temporary Internet Files folder emptied.
User's Internet Explorer cache folder emptied.
Local Service Temp folder emptied.
File delete failed. C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot.
Local Service Temporary Internet Files folder emptied.
File delete failed. C:\WINDOWS\temp\Google Toolbar\gtm104.tmp scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\Google Toolbar\gtm370.tmp scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\Google Toolbar\gtm460.tmp scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\GoogleToolbarInstaller2.log scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\ssjs-service.log scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\WFV46B.tmp scheduled to be deleted on reboot.
Windows Temp folder emptied.
File delete failed. C:\Documents and Settings\neilg\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\kos-main.jar-a28c4e6-443b852b.zip scheduled to be deleted on reboot.
Java cache emptied.
FireFox cache emptied.
Temp folders emptied.
Explorer started successfully
OTMoveIt3 by OldTimer - Version 1.0.8.0 log created on 03182009_161525
Files moved on Reboot…
C:\DOCUME~1\neilg\LOCALS~1\Temp\NAILogs\UpdaterUI_NEILG.log moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\Arj.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\avlib.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\Avp1.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\AvpMgr.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\btimages.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\CAB.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\dmap.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\dtreg.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\FsDrvPlg.ppl moved successfully.
DllUnregisterServer procedure not found in C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\FSSync.dll
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\FSSync.dll NOT unregistered.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\FSSync.dll moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\HashCont.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\HashMD5.PPL moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\HCCMP.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\ichk2.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\iChkSA.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\Inflate.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\IWGen.ppl moved successfully.
DllUnregisterServer procedure not found in C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\kave.dll
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\kave.dll NOT unregistered.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\kave.dll moved successfully.
DllUnregisterServer procedure not found in C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\kosglue-7.0.25.0.dll
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\kosglue-7.0.25.0.dll NOT unregistered.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\kosglue-7.0.25.0.dll moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\lha.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\L_llio.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\MailMsg.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\mdb.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\MDMAP.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\MemModSc.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\MemScan.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\minizip.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\MKavIO.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\msoe.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\nfio.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\NTFSstrm.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\prKernel.ppl moved successfully.
DllUnregisterServer procedure not found in C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\prLoader.dll
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\prLoader.dll NOT unregistered.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\prLoader.dll moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\prseqio.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\PrUtil.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\Quantum.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\rar.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\ScanningProcess.exe moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\sfdb.PPL moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\TempFile.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\thpimpl.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\UniArc.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\UnLZX.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\UnStored.ppl moved successfully.
C:\DOCUME~1\neilg\LOCALS~1\Temp\jkos-neilg\binaries\WDiskIO.ppl moved successfully.
File C:\DOCUME~1\neilg\LOCALS~1\Temp\hsperfdata_neilg\2572 not found!
File C:\DOCUME~1\neilg\LOCALS~1\Temp\Google Toolbar\gtb103.tmp.exe not found!
File C:\DOCUME~1\neilg\LOCALS~1\Temp\Google Toolbar\gtb36F.tmp.exe not found!
File C:\DOCUME~1\neilg\LOCALS~1\Temp\Google Toolbar\gtb45F.tmp.exe not found!
File C:\DOCUME~1\neilg\LOCALS~1\Temp\fla480.tmp not found!
File C:\DOCUME~1\neilg\LOCALS~1\Temp\me_ not found!
File C:\DOCUME~1\neilg\LOCALS~1\Temp\me_0I8VWVBlIaUSnKE not found!
File C:\DOCUME~1\neilg\LOCALS~1\Temp\me_7onBbL0w not found!
File C:\DOCUME~1\neilg\LOCALS~1\Temp\me_IUpzWEzQyrbuMNl not found!
File move failed. C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be moved on reboot.
File C:\WINDOWS\temp\Google Toolbar\gtm104.tmp not found!
File C:\WINDOWS\temp\Google Toolbar\gtm370.tmp not found!
File C:\WINDOWS\temp\Google Toolbar\gtm460.tmp not found!
C:\WINDOWS\temp\GoogleToolbarInstaller2.log moved successfully.
File move failed. C:\WINDOWS\temp\ssjs-service.log scheduled to be moved on reboot.
File C:\WINDOWS\temp\WFV46B.tmp not found!
C:\Documents and Settings\neilg\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\kos-main.jar-a28c4e6-443b852b.zip moved successfully.
Firstly, before we do anything else, we have to make sure that "Dr.Watson" is going to handle
all 3rd party debugging instead of Visual studio. To do this, follow directions below.
Go to start, choose RUN, then type: drwtsn32 -i (note the space between 32 and -i)
Reboot, and try open IE7.
If lucky, this should do the trick.
As for the log, it can't tell us much, as all those files listed are TEMP.Files, and deleted.
Hmmm, I was hoping for a somewhat different result. I am not that good to read dumps, so I may have
to enlist another tech to have a look at it
One thing I would like you to run, before that, is to run the CHKDSK command.
Go to start, choose RUN, then type: CMD
This will open the command-prompt.
In the prompt, type: CHKDSK "Volume": /f (Replace "volume" with your system drive letter, by default C)
You will probably recieve this message:
Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)
Answer Y, and reboot. Let it run through and see how it goes when you open IE.
This scan can take anywhere from 15 minutes to several hours depending on severity
of errors found (if any).
Chkdsk didn't even run upon reboot. It did ask if I wanted to run it next time I rebooted and I said yet then rebooted and it never ran. Maybe things are worse than expected?
I tried to install IE 8 and that gave me the same results.