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Spyware / Malware / Virus Removal

[Resolved] MS Antispyware Hijack

10 min read

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Post #1
We now have a computer that is infected with MS Antispyware programs that is running with reckless abandon. Tried getting rid of it with windows defender but was unsuccessful. so when all else fails i go to the experts…you guys! The infected computer gets all the bogus warnings that your computer is infected and the results fake scan are showed. also the fake windows securtiy center window pops up saying you have no virus protection and prompting you to purchase the MS Antispyware program. how do i get rid of this? here is my hijack this log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:20, on 2009-02-23
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\userinit.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINNT\System32\E_S00RP1.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
C:\WINNT\Explorer.EXE
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINNT\system32\igfxtray.exe
C:\WINNT\system32\hkcmd.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Qwest\QuickCare\bin\sprtcmd.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\Program Files\Common Files\AOL\1230140368\ee\AOLSoftware.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Documents and Settings\All Users\Application Data\CrucialSoft Ltd\MS AntiSpyware 2009\msas2009.exe
C:\Program Files\Brock Supply Co\Brock Hotkey\Brock Hot Key.exe
C:\car-part\CPKeySrv.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\SpywareBlaster\spywareblaster.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\SpywareBlaster\spywareblaster.exe
C:\Program Files\BillP Studios\WinPatrol\WinPatrolEx.exe
c:\PROGRA~1\mcafee.com\agent\mcupdate.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://empnads.com/servlet/ajrotator/12122…L?zone=enternet
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINNT\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINNT\system32\hkcmd.exe
O4 - HKLM\..\Run: [EPSON Stylus C84 Series] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P23 "EPSON Stylus C84 Series" /O5 "LPT1:" /M "Stylus C84"
O4 - HKLM\..\Run: [\\JAMESBROOKS\EPSON] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P19 "\\JAMESBROOKS\EPSON" /O5 "LPT1:" /M "Stylus C84"
O4 - HKLM\..\Run: [\\JAMESBROOKS\EPSON,0] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P21 "\\JAMESBROOKS\EPSON,0" /O5 "LPT1:" /M "Stylus C84"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [QuickCare2.2] C:\Program Files\Qwest\QuickCare\bin\sprtcmd.exe /P QuickCare2.2
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1230140368\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Brock Hot Key.exe.lnk = C:\Program Files\Brock Supply Co\Brock Hotkey\Brock Hot Key.exe
O4 - Global Startup: Car-Part.com Trading Partner Software.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINNT\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINNT\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1189735194343
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: EPSON V3 Service2(03) (EPSON_PM_RPCV2_01) - SEIKO EPSON CORPORATION - C:\WINNT\System32\E_S00RP1.EXE
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: SupportSoft Listener Service (sprtlisten) - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\SupportSoft\bin\ssrc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe (file missing)

–
End of file - 9082 bytes
Post #2
Hi jabrooksy,

:welcome:

My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Then

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot (shut down your computer then restart it).
Also "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.
Post #3
Hi Tomk. Seem to be getting better at this. I had these programs already saved to a disc so it was easy to get up and running. Performed all the tasks you asked me to do without a hitch. ms spyware alerts no longer come up. everything for the most part seems to be back to normal but of course i will let you be the final judge. here are the logs you asked for . thanks………….jim
Malwarebytes' Anti-Malware 1.34
Database version: 1798
Windows 5.1.2600 Service Pack 3

2009-02-24 09:12:47
mbam-log-2009-02-24 (09-12-47).txt

Scan type: Quick Scan
Objects scanned: 62059
Time elapsed: 11 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 6
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\CrucialSoft Ltd (Rogue.MSantispyware2009) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ms antispyware 2009 5.7 (Rogue.MSAntiSpyware) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\winnt\system32\userinit.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: system32\userinit.exe -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\All Users\Application Data\CrucialSoft Ltd (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\CrucialSoft Ltd\MS AntiSpyware 2009 (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\CrucialSoft Ltd\MS AntiSpyware 2009\BASE (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\CrucialSoft Ltd\MS AntiSpyware 2009\DELETED (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\CrucialSoft Ltd\MS AntiSpyware 2009\LOG (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\CrucialSoft Ltd\MS AntiSpyware 2009\SAVED (Rogue.Multiple) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\All Users\Application Data\CrucialSoft Ltd\MS AntiSpyware 2009\msas2009.exe (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\CrucialSoft Ltd\MS AntiSpyware 2009\LOG\20090223134937048.log (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\CrucialSoft Ltd\MS AntiSpyware 2009\LOG\20090223165127437.log (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Favorites\Run Virus Scan.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Accessories\System Tools\Run Virus Scan.url (Trojan.Zlob) -> Quarantined and deleted successfully.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 09:15, on 2009-02-24
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINNT\System32\E_S00RP1.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINNT\system32\igfxtray.exe
C:\WINNT\system32\hkcmd.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Qwest\QuickCare\bin\sprtcmd.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\Program Files\Common Files\AOL\1230140368\ee\AOLSoftware.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Brock Supply Co\Brock Hotkey\Brock Hot Key.exe
C:\car-part\CPKeySrv.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Symantec\Procomm Plus\PROGRAMS\PW5.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://empnads.com/servlet/ajrotator/12122…L?zone=enternet
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINNT\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINNT\system32\hkcmd.exe
O4 - HKLM\..\Run: [EPSON Stylus C84 Series] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P23 "EPSON Stylus C84 Series" /O5 "LPT1:" /M "Stylus C84"
O4 - HKLM\..\Run: [\\JAMESBROOKS\EPSON] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P19 "\\JAMESBROOKS\EPSON" /O5 "LPT1:" /M "Stylus C84"
O4 - HKLM\..\Run: [\\JAMESBROOKS\EPSON,0] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P21 "\\JAMESBROOKS\EPSON,0" /O5 "LPT1:" /M "Stylus C84"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [QuickCare2.2] C:\Program Files\Qwest\QuickCare\bin\sprtcmd.exe /P QuickCare2.2
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1230140368\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Brock Hot Key.exe.lnk = C:\Program Files\Brock Supply Co\Brock Hotkey\Brock Hot Key.exe
O4 - Global Startup: Car-Part.com Trading Partner Software.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINNT\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINNT\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1189735194343
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: EPSON V3 Service2(03) (EPSON_PM_RPCV2_01) - SEIKO EPSON CORPORATION - C:\WINNT\System32\E_S00RP1.EXE
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: SupportSoft Listener Service (sprtlisten) - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\SupportSoft\bin\ssrc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe (file missing)

–
End of file - 8875 bytes
Post #4
jabrooksy,

It looks like you are running two Anti-Virus programs. McAfee and Symantec (Norton). This isn't good. Please uninstall one of them. This is important. Do not continue until you have removed one of them.

Download ComboFix from one of these locations:

Link 1
Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link –> http://forums.whatthetech.com/How_Disable_…ams_t96260.html

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.


Notes:

1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
4. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
5. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
Post #5
hello Tomk. i do not have norton on that machine anymore….at least as far as i can tell. now there is a live update component that runs with a procom terminal emulation program that we use. also i ran teh combofix program. it went through all of its procedures okay. it then restarted automatically. now however it is hung up at saying it is trying to prepare log report. once in awhile the old hourglass appears like it is trying to do something but nothing happening. it has been stuck there for better part or an hour. also have a spybot search and destroy window open in the tray but nothing on the screen. clicked it to see if something would pop up but nothing happening. what now my friend
Post #6
well tomk i guess i should have waited another 10 minutes. log report finally spit out. i also ran anothe hijack this log in case you need it. i also restarted the computer to get rid of the spybot box. everything seems to be running smoothly. here are the logs:
ComboFix 09-02-24.02 - Administrator 2009-02-25 10:20:36.5 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.247.36 [GMT -7:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
AV: McAfee VirusScan *On-access scanning enabled* (Updated)
FW: McAfee Personal Firewall *disabled*
FW: Norton Internet Worm Protection *disabled*
* Created a new restore point
* Resident AV is active

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\winnt\system32\init32.exe

Infected copy of c:\winnt\system32\userinit.exe was found and disinfected
Restored copy from - c:\winnt\$NtServicePackUninstall$\userinit.exe

.
((((((((((((((((((((((((( Files Created from 2009-01-25 to 2009-02-25 )))))))))))))))))))))))))))))))
.

2009-02-23 17:01 . 2009-02-23 17:01 d——– c:\program files\Windows Defender

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-02-25 16:43 ——— d—–w c:\program files\Common Files\Symantec Shared
2009-02-25 16:43 ——— d—–w c:\documents and settings\All Users\Application Data\Symantec
2009-02-25 16:42 ——— d—–w c:\program files\Symantec
2009-02-24 15:52 ——— d—–w c:\program files\Malwarebytes' Anti-Malware
2009-02-24 00:29 ——— d—a-w c:\documents and settings\All Users\Application Data\TEMP
2009-02-24 00:25 ——— d—–w c:\program files\SpywareBlaster
2009-02-11 17:19 38,496 —-a-w c:\winnt\system32\drivers\mbamswissarmy.sys
2009-02-11 17:19 15,504 —-a-w c:\winnt\system32\drivers\mbam.sys
2009-01-23 21:58 ——— d—–w c:\program files\Google
2009-01-21 17:45 ——— d—–w c:\program files\Common Files\aol
2009-01-17 04:35 3,594,752 —-a-w c:\winnt\system32\dllcache\mshtml.dll
2009-01-14 16:18 ——— d—–w c:\program files\McAfee
2008-12-23 15:56 726,008 —-a-w c:\documents and settings\Administrator\gotomypc_437.exe
2008-12-23 00:06 410,984 —-a-w c:\winnt\system32\deploytk.dll
2008-12-19 09:10 70,656 ——w c:\winnt\system32\dllcache\ie4uinit.exe
2008-12-19 09:10 13,824 ——w c:\winnt\system32\dllcache\ieudinit.exe
2008-12-19 05:25 634,024 ——w c:\winnt\system32\dllcache\iexplore.exe
2008-12-19 05:23 161,792 —-a-w c:\winnt\system32\dllcache\ieakui.dll
2008-12-11 10:57 333,952 ——w c:\winnt\system32\dllcache\srv.sys
2005-05-09 15:51 2,636,408 -c–a-w c:\program files\aawsepersonal.exe
2008-09-24 17:10 32,768 –sha-w c:\winnt\system32\config\systemprofile\Local Settings\History\History.IE5\MSHist012008092420080925\index.dat
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-07-26 68856]
"ctfmon.exe"="c:\winnt\system32\ctfmon.exe" [2008-04-13 15360]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2008-09-16 1833296]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\winnt\system32\igfxtray.exe" [2005-04-05 94208]
"HotKeysCmds"="c:\winnt\system32\hkcmd.exe" [2005-04-05 77824]
"EPSON Stylus C84 Series"="c:\winnt\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE" [2003-05-27 99840]
"\\JAMESBROOKS\EPSON"="c:\winnt\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE" [2003-05-27 99840]
"QuickCare2.2"="c:\program files\Qwest\QuickCare\bin\sprtcmd.exe" [2007-05-04 198184]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2008-12-22 136600]
"WinPatrol"="c:\program files\BillP Studios\WinPatrol\winpatrol.exe" [2008-10-09 333120]
"HostManager"="c:\program files\Common Files\AOL\1230140368\ee\AOLSoftware.exe" [2008-06-24 41824]
"mcagent_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2007-11-01 582992]

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusDisableNotify"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\WINNT\\system32\\spool\\drivers\\w32x86\\3\\SAGENT4.EXE"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Common Files\\aol\\acs\\AOLDial.exe"=
"c:\\Program Files\\Common Files\\aol\\acs\\AOLacsd.exe"=
"c:\\Program Files\\Common Files\\aol\\1230140368\\ee\\aolsoftware.exe"=
"c:\\Program Files\\AOL 9.1\\waol.exe"=
"c:\\Program Files\\Common Files\\aol\\TopSpeed\\3.0\\aoltpsd3.exe"=
"c:\\Program Files\\Common Files\\aol\\Loader\\aolload.exe"=
"c:\\Program Files\\Common Files\\aol\\System Information\\sinf.exe"=
"c:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe"=


— Other Services/Drivers In Memory —

*Deregistered* - ALG
*Deregistered* - AOL ACS
*Deregistered* - AudioSrv
*Deregistered* - BITS
*Deregistered* - Browser
*Deregistered* - CryptSvc
*Deregistered* - DcomLaunch
*Deregistered* - Dhcp
*Deregistered* - dmserver
*Deregistered* - Dnscache
*Deregistered* - EPSON_PM_RPCV2_01
*Deregistered* - ERSvc
*Deregistered* - EventSystem
*Deregistered* - FastUserSwitchingCompatibility
*Deregistered* - helpsvc
*Deregistered* - JavaQuickStarterService
*Deregistered* - lanmanserver
*Deregistered* - lanmanworkstation
*Deregistered* - LmHosts
*Deregistered* - mcmscsvc
*Deregistered* - McNASvc
*Deregistered* - McProxy
*Deregistered* - McShield
*Deregistered* - McSysmon
*Deregistered* - MpfService
*Deregistered* - Netman
*Deregistered* - Nla
*Deregistered* - PolicyAgent
*Deregistered* - ProtectedStorage
*Deregistered* - RasAuto
*Deregistered* - RasMan
*Deregistered* - RemoteRegistry
*Deregistered* - RpcLocator
*Deregistered* - RpcSs
*Deregistered* - SamSs
*Deregistered* - Schedule
*Deregistered* - seclogon
*Deregistered* - SENS
*Deregistered* - SharedAccess
*Deregistered* - ShellHWDetection
*Deregistered* - Spooler
*Deregistered* - sprtlisten
*Deregistered* - srservice
*Deregistered* - SSDPSRV
*Deregistered* - TapiSrv
*Deregistered* - TermService
*Deregistered* - Themes
*Deregistered* - TrkWks
*Deregistered* - UMWdf
*Deregistered* - W32Time
*Deregistered* - WebClient
*Deregistered* - WinDefend
*Deregistered* - winmgmt
*Deregistered* - wscsvc
*Deregistered* - wuauserv
*Deregistered* - WZCSVC
.
Contents of the 'Scheduled Tasks' folder

2009-02-15 c:\winnt\Tasks\McDefragTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2007-12-04 13:32]

2009-02-01 c:\winnt\Tasks\McQcTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2007-12-04 13:32]

2009-02-25 c:\winnt\Tasks\MP Scheduled Scan.job
- c:\program files\Windows Defender\MpCmdRun.exe [2006-11-03 19:20]

2009-02-25 c:\winnt\Tasks\Windows Update.job
- c:\winnt\system32\wupdmgr.exe [2003-03-31 05:00]
.
.
——- Supplementary Scan ——-
.
uStart Page = hxxp://www.google.com/
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Connection Wizard,ShellNext = hxxp://empnads.com/servlet/ajrotator/121229/0/viewHTML?zone=enternet
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-02-25 10:35:11
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'explorer.exe'(3352)
c:\program files\BillP Studios\WinPatrol\PATROLPRO.DLL
.
———————— Other Running Processes ————————
.
c:\program files\Windows Defender\MsMpEng.exe
c:\program files\Common Files\aol\acs\AOLacsd.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\progra~1\McAfee\MSC\mcmscsvc.exe
c:\progra~1\COMMON~1\McAfee\MNA\McNASvc.exe
c:\progra~1\COMMON~1\McAfee\McProxy\McProxy.exe
c:\progra~1\McAfee\VIRUSS~1\Mcshield.exe
c:\program files\McAfee\MPF\MpfSrv.exe
c:\program files\Common Files\supportsoft\bin\sprtlisten.exe
c:\winnt\system32\wdfmgr.exe
c:\progra~1\McAfee.com\Agent\mcagent.exe
c:\car-part\CPKeySrv.exe
c:\progra~1\McAfee\VIRUSS~1\mcsysmon.exe
c:\program files\Java\jre6\bin\jucheck.exe
c:\docume~1\ADMINI~1\LOCALS~1\temp\jre-6u12-windows-i586-p-iftw.exe
c:\program files\Symantec\Procomm Plus\PROGRAMS\PW5.EXE
c:\winnt\system32\locator.exe
.
**************************************************************************
.
Completion time: 2009-02-25 10:57:26 - machine was rebooted
ComboFix-quarantined-files.txt 2009-02-25 17:56:48
ComboFix2.txt 2008-12-24 15:58:55

Pre-Run: 69,040,693,248 bytes free
Post-Run: 69,017,149,440 bytes free

204 — E O F — 2009-02-25 16:01:57
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:14, on 2009-02-25
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\igfxtray.exe
C:\WINNT\system32\hkcmd.exe
C:\Program Files\Qwest\QuickCare\bin\sprtcmd.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\1230140368\ee\AOLSoftware.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINNT\System32\E_S00RP1.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Brock Supply Co\Brock Hotkey\Brock Hot Key.exe
C:\car-part\CPKeySrv.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
C:\WINNT\system32\wuauclt.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://empnads.com/servlet/ajrotator/12122…L?zone=enternet
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINNT\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINNT\system32\hkcmd.exe
O4 - HKLM\..\Run: [EPSON Stylus C84 Series] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P23 "EPSON Stylus C84 Series" /O5 "LPT1:" /M "Stylus C84"
O4 - HKLM\..\Run: [\\JAMESBROOKS\EPSON] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P19 "\\JAMESBROOKS\EPSON" /O5 "LPT1:" /M "Stylus C84"
O4 - HKLM\..\Run: [\\JAMESBROOKS\EPSON,0] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P21 "\\JAMESBROOKS\EPSON,0" /O5 "LPT1:" /M "Stylus C84"
O4 - HKLM\..\Run: [QuickCare2.2] C:\Program Files\Qwest\QuickCare\bin\sprtcmd.exe /P QuickCare2.2
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1230140368\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Brock Hot Key.exe.lnk = C:\Program Files\Brock Supply Co\Brock Hotkey\Brock Hot Key.exe
O4 - Global Startup: Car-Part.com Trading Partner Software.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINNT\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINNT\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1189735194343
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: EPSON V3 Service2(03) (EPSON_PM_RPCV2_01) - SEIKO EPSON CORPORATION - C:\WINNT\System32\E_S00RP1.EXE
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: SupportSoft Listener Service (sprtlisten) - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\SupportSoft\bin\ssrc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe (file missing)

–
End of file - 7728 bytes
Post #7
jabrooksy,

Please go to Kaspersky website and perform an online antivirus scan.

  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As….
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.
Post #8
hello tomk…sorry for the delay. other pressing matters kept me from this yesterday. having trouble getting kaspersky virus scan to complete. keeps hanging up anywhere from 10-15 minutes in. it is finding infected files but then stops. i have since uninstalled mcafee thinking perhaps it was screwing up the scan thinking i could reinstall after we are threw. another wierd thing is also happening. once the kaspersky stalls, i cannot get internet explorer to connect. but if i fire up aol i can connect and use aol explorer. when i restart computer internet explorer will connect but only after spinning its wheels for about a minute. just when i thought we had this licked. oh well, what next my friend?
Post #9
jabrooksy,

How long did you leave it when it hung up? The scan is going to take a couple of hours. If it hangs for over an hour, you're probably right and something isn't working correctly.

If you can't get Kaspersky to cooperate, try this other online scanner.

I need you to run the following scan: Eset Online Scanner

  • Place a check mark in the box YES, I accept the Terms Of Use
  • Click the Start button.
  • Now click the Install button.
  • Click Start. The scanner engine will initialize and update.
  • Do Not place a check mark in the box beside Remove found threats.
  • Click the Scan button. The scan will now run, please be patient.
  • When the scan finishes click the Details tab.
  • Copy and paste the contents of the C:\ProgramFiles\EsetOnlineScanner\log.txt into your next reply.
Post #10
well as usual tomk you were right. my last reply i did from home early this morning. last night before i left the office i left my aol account running and the kaspersky scan running through aol explorer. i showed up at the office this morning and the scan had completed. FYI it completed in 1hr 53 minutes. still could not connect using internet explorer however. i didn't restart because we were busy using our procom software (dumb terminal). here is the kaspersky log you requested: ——————————————————————————– KASPERSKY ONLINE SCANNER 7 REPORT Friday, February 27, 2009 Operating System: Microsoft Windows XP Professional Service Pack 3 (build 2600) Kaspersky Online Scanner 7 version: 7.0.25.0 Program database last update: Thursday, February 26, 2009 23:24:55 Records in database: 1849955 ——————————————————————————– Scan settings: Scan using the following database: extended Scan archives: yes Scan mail databases: yes Scan area - My Computer: A:\ C:\ D:\ Scan statistics: Files scanned: 55338 Threat name: 7 Infected objects: 57 Suspicious objects: 0 Duration of the scan: 01:51:23 File name / Threat name / Threats count C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\017145A9.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\08844A42.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\0969362C Infected: not-a-virus:AdWare.Win32.EliteBar.ac 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\0D0201A7.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\0D6877AF.exe Infected: Trojan.Win32.EliteBar.a 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\138E0724 Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\144D11A9.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\18923DA6.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\18F833AE.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\199443E2 Infected: not-a-virus:AdWare.Win32.EliteBar.ac 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\228E35A1.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\233C7A28.dll Infected: not-a-virus:AdWare.Win32.VirtualBouncer.g 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\236A45F6.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\242279A5.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2D632669.dll Infected: Trojan.Win32.EliteBar.a 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2D941C33.exe Infected: Trojan.Win32.EliteBar.a 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2D9B702C.exe Infected: Trojan.Win32.EliteBar.a 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2D9E1A28.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2DA14425.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2DA56E21.dat Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2DA56E21.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2DA8181D.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2DAB421A.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2DAE6C16.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2DB21613.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2DB5400F.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2DB86A0B.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2DBB1408.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2DBF3E04.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2DC26801.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2DC511FD.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2DC83BF9.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2DCC65F6.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2DCF0FF2.dat Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2DCF0FF2.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2FB335A3.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\30192BAB.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\354E4087.dll Infected: not-a-virus:AdWare.Win32.VirtualBouncer.d 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\3BA967A9.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\3E6B7A3E.dll Infected: Trojan.Win32.EliteBar.a 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\43B872FC.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\473923A8.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\4DCF133C Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\52CA5FA7.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\591968EF.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\5E5A1BA5.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\5EC011AD.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\69EA57A4.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\6A514DAB.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\6C020253.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\6CB30FA3.htm Infected: Exploit.HTML.Mht 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\6D034070 Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\7323544E.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\75E109AA.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\7A43264A.exe Infected: Trojan.Win32.StartPage.nk 1 C:\Qoobox\Quarantine\C\WINNT\system32\userinit.exe.vir Infected: Trojan-Downloader.Win32.FraudLoad.vkvz 1 C:\System Volume Information\_restore{6F62C496-5DBE-4FAD-817D-8EC78C190904}\RP1453\A0141023.exe Infected: Trojan-Downloader.Win32.FraudLoad.vkvz 1 The selected area was scanned.
Post #11
jabrooksy, Nothing in that log to worry about. Everything quarantined. Now, what's with Internet Explorer? Is it working now that your not doing a Kaspersky scan?
Post #12
sorry for the delayed response tomk. just plain forgot to respond yesterday morning bright and early. internet explorer is working again with only one small problem. upon first starting up it takes about 30 seconds to connect. once it does however everything works just fine. so unless you want me to something else i guess we can close it out. thanks in advance for the great work as usual……………………….jim
Post #13
jabrooksy,

Log looks good :D


Time for some housekeeping
  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK
  • Note the space between the X and the U, it needs to be there.
  • [external image: Posted Image]
The above procedure will:
  • Implement some cleanup procedures.
  • Reset System Restore.

Please re-enable any security that was disabled.


The following is my standard advice for the future. Use what you can and pat yourself on the back for what you're already doing.

Please take time to read Preventing Malware - Tools and Practices for Safe Computing. Very important information for your consideration is contained therein.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein


Also: "How to prevent malware"
by miekiemoes

Please respond back that you understand the above and let me know if you have any questions. Otherwise, this thread will be closed Resolved. :thumbup:
Post #14
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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