43 replies to this topic

[jephree]

Hi scudo, Those logs are complete copies of your entire Event Viewer and as such are very difficult to read. Can you look at your Event Viewer and find Red X errors that occurred at 21:09 under the System tab? These are the only errors that might be telling in this case. If you do see any such errors you can right click on the particular line and then choose properties which will bring up a box like the image I posted. Using the clipboard icon you can copy and paste individual errors into notepad then post back here. Also due to your attachment space you can delete the above logs 1 & 2.

[scudo]

New logs. There were a few of the same spread over a few minutes. I have posted a more readable version in the next post.

Attached Files

•  new_logs.txt   2.15KB   335 downloads

Edited by scudo, 19 April 2009 - 03:17 PM.

[scudo]

Event Type: Error Event Source: DCOM Event Category: None Event ID: 10005 Date: 19/04/2009 Time: 21:18:51 User: STANSLAPTOP\Administrator Computer: STANSLAPTOP Description: DCOM got error "This service cannot be started in Safe Mode " attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811} Event Type: Error Event Source: iegdmini Event Category: None Event ID: 1 Date: 19/04/2009 Time: 21:09:29 User: N/A Computer: STANSLAPTOP Description: The description for Event ID ( 1 ) in Source ( iegdmini ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: \Device\Video0. Data: 0000: 0e 00 04 00 01 00 5e 00 ......^. 0008: 00 00 00 00 01 00 07 e0 .......à 0010: 34 00 00 c0 00 00 00 00 4..À.... 0018: 00 00 00 00 00 00 00 00 ........ 0020: 00 00 00 00 00 00 00 00 ........ 0028: 01 00 07 e0 ...à ############################################## Event Type: Error Event Source: DCOM Event Category: None Event ID: 10005 Date: 19/04/2009 Time: 21:12:48 User: STANSLAPTOP\Administrator Computer: STANSLAPTOP Description: DCOM got error "This service cannot be started in Safe Mode " attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E} Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7001 Date: 19/04/2009 Time: 21:13:35 User: N/A Computer: STANSLAPTOP Description: The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning.

[jephree]

Okay, good. We see this:

Event Type: Error Event Source: iegdmini Event Category: None Event ID: 1 Date: 19/04/2009 Time: 21:09:29 User: N/A Computer: STANSLAPTOP Description: The description for Event ID ( 1 ) in Source ( iegdmini ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: \Device\Video0. Data: 0000: 0e 00 04 00 01 00 5e 00 ......^. 0008: 00 00 00 00 01 00 07 e0 .......à 0010: 34 00 00 c0 00 00 00 00 4..À.... 0018: 00 00 00 00 00 00 00 00 ........ 0020: 00 00 00 00 00 00 00 00 ........ 0028: 01 00 07 e0 ...à

That was the sole error at 21:09 > your attempt at a normal boot.

The others are Safe Mode errors/warnings.

At this point in time I must step away from my office for a couple hours but will try to investigate that error when I return.

[scudo]

Thanks I will redo my logs now that I know how to do them, run another normal boot and check them again.

[jephree]

Just a quickie before I go:

iegdmini is an Intel graphics driver.

[scudo]

Time of normal boot 22.55 to approx 23.04 ( I am UK so might not be back til morning)

Event log:-

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 19/04/2009
Time: 22:55:17
User: NT AUTHORITY\SYSTEM
Computer: STANSLAPTOP
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to start the service EventSystem with arguments "" in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

##########################


Event Type: Error
Event Source: iegdmini
Event Category: None
Event ID: 1
Date: 19/04/2009
Time: 22:55:52
User: N/A
Computer: STANSLAPTOP
Description:
The description for Event ID ( 1 ) in Source ( iegdmini ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: \Device\Video0.
Data:
0000: 0e 00 04 00 01 00 5e 00 ......^.
0008: 00 00 00 00 01 00 07 e0 .......à
0010: 34 00 00 c0 00 00 00 00 4..À....
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 01 00 07 e0 ...à

##########################


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7009
Date: 19/04/2009
Time: 22:58:40
User: N/A
Computer: STANSLAPTOP
Description:
Timeout (30000 milliseconds) waiting for the avast! Web Scanner service to connect.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

#########################


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 19/04/2009
Time: 22:58:40
User: N/A
Computer: STANSLAPTOP
Description:
The avast! Web Scanner service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

###########################


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7011
Date: 19/04/2009
Time: 22:58:41
User: N/A
Computer: STANSLAPTOP
Description:
Timeout (30000 milliseconds) waiting for a transaction response from the WZCSVC service.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

###############################

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 19/04/2009
Time: 23:03:19
User: N/A
Computer: STANSLAPTOP
Description:
The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error:
A device attached to the system is not functioning.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

####################################

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1015
Date: 19/04/2009
Time: 23:04:28
User: STANSLAPTOP\Administrator
Computer: STANSLAPTOP
Description:
Failed to connect to server. Error: 0x8007043C

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

[jephree]

Everything appears to point to your graphics driver.

http://support.dell....p;fileid=170751

Check in the Device Manager under Display adapters: what is listed there?

Also in the Device Manager are there any listings under: Other Devices?

You can also run dxdiag from start Run... and check under the display tab for both your device and the driver version.

Also check from the Control Panel > Add or Remove Programs: do you have any listing here for Intel drivers? If not how about Dell drivers?

My point here would be to uninstall any present display drivers then try to reinstall the Dell driver again.

Look forward to hearing from you.

[scudo]

In device manager it reads Manufacturer n/a chip type n/a Main driver vga.dll Version 5.01.2600.00000 Mini VDD vga.sys In add/ remove programmes, I can find Dell driver reset tool Dell system restore Dell wireless card High definition audio driver package Graphics media accelerator for mobile How would I uninstall if not on add / remove?

[scudo]

I downloaded the diver from the above post and installed by overwriting.
I then done another log from the vent viewer after trying another normal boot,still returns a blank screen, details below.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 20/04/2009
Time: 09:17:06
User: N/A
Computer: STANSLAPTOP
Description:
The following boot-start or system-start driver(s) failed to load:
Aavmker4
AFD
APPDRV
aswSP
aswTdi
Fips
intelppm
IPSec
MRxSmb
NetBIOS
NetBT
RasAcd
Rdbss
Tcpip

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 20/04/2009
Time: 09:17:06
User: N/A
Computer: STANSLAPTOP
Description:
The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error:
A device attached to the system is not functioning.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 20/04/2009
Time: 09:16:28
User: NT AUTHORITY\SYSTEM
Computer: STANSLAPTOP
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to start the service EventSystem with arguments "" in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: 20/04/2009
Time: 09:15:45
User: N/A
Computer: STANSLAPTOP
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x100000ea (0xffb53378, 0xffbb7f60, 0xf992dcb4, 0x00000001). A dump was saved in: C:\WINDOWS\Minidump\Mini042009-02.dmp.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

[scudo]

As time is running out for me I have had to take a decision and get the local guy to sort it as I need the laptop for going abroad on Wednesday. I am sure with the help you guys have given me I would have managed on my own but time was an issue this time around. A BIG thank you for all your efforts and time spent. Its learned me a few things as well Many many thanks Scudo

[jephree]

Thanks for the update scudo and sorry for the time lapse. I had to work the day job full time today and just got home.

Anyway let us know how it goes if you get a chance. I'd be interested in knowing what the fix was.

[scudo]

Update, Apparently it was the graphics driver that was causing the issues. Working fine now.

[jephree]

Thanks for the update. Let us know if we can help further in the future.