50 replies to this topic

[HMH22]

Sorry but I am not able to go to the Minidump on this computer because this isn't the computer with the problems on it. Also on the file it says the rash was dated 1/16/2010 and that is the information I have so far. I did the "cmd" and it is scanning now, so do you have any further instructions while it is scanning for when it finishes?

[HMH22]

Sorry but I am not able to go to the Minidump on this computer because this isn't the computer with the problems on it. Also on the file it says the crash was dated 1/16/2010 and that is the information I have so far. I did the "cmd" and it is scanning now, so do you have any further instructions while it is scanning for when it finishes?

[Nahumi]

Sorry, I probably should have made that a bit clearer. In any case, the 16th of January is the wrong date. I suspect that the Stop Error was unable to create a minidump because the power was cut prematurely. Can you, or anyone else who has used the computer, remember a crash in mid January? If not, it is possible that the minidump file just has the wrong date on it. But this seems very unlikely. What we'll do is transfer it to the other computer and upload it anyway. If you have a spare USB stick or USB Harddrive, please plug it into a spare USB port. Simply copy and paste the minidump file from the original PC to the USB stick. Unplug the USB stick and put it into the computer you are currently using and follow my previous instructions to upload it. When the Checkdisk finishes, please tell me what the results were.

[HMH22]

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S Y S ) \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ m s i s a d r v . s y s $ \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ p c i . s y s ( \ S y s t e m R o o t \ S y s t e m 3 2 \ d r i v e r s \ p a r t m g r . s y s ' \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ v o l m g r . s y s ( \ S y s t e m R o o t \ S y s t e m 3 2 \ d r i v e r s \ v o l m g r x . s y s ) \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ i n t e l i d e . s y s ( \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ P C I I D E X . S Y S ) \ S y s t e m R o o t \ S y s t e m 3 2 \ d r i v e r s \ m o u n t m g r . s y s ) \ S y s t e m R o o t \ S y s t e m 3 2 \ D r i v e r s \ U B H e l p e r . s y s & \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ a t a p i . s y s ( \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ a t a p o r t . S Y S ' \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ f l t m g r . s y s ) \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ f i l e i n f o . s y s * \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ p s d f i l t e r . s y s ' \ S y s t e m R o o t \ S y s t e m 3 2 \ D r i v e r s \ k s e c d d . s y s % \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ n d i s . s y s & \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ m s r p c . s y s & \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ N E T I O . S Y S & \ S y s t e m R o o t \ S y s t e m 3 2 \ d r i v e r s \ t c p i p . s y s ) \ S y s t e m R o o t \ S y s t e m 3 2 \ d r i v e r s \ f w p k c l n t . s y s % \ S y s t e m R o o t \ S y s t e m 3 2 \ D r i v e r s \ N t f s . s y s ( \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ v o l s n a p . s y s & \ S y s t e m R o o t \ S y s t e m 3 2 \ D r i v e r s \ s p l d r . s y s ) \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ p s d v d i s k . s y s ) \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ P S D N S e r v . s y s $ \ S y s t e m R o o t \ S y s t e m 3 2 \ D r i v e r s \ m u p . s y s ' \ S y s t e m R o o t \ S y s t e m 3 2 \ d r i v e r s \ e c a c h e . s y s % \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ d i s k . s y s ) \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ C L A S S P N P . S Y S ( \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ c r c d i s k . s y s ' \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ t u n n e l . s y s & \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ t u n m p . s y s ) \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ i n t e l p p m . s y s ) \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ i g d k m d 3 2 . s y s ( \ S y s t e m R o o t \ S y s t e m 3 2 \ d r i v e r s \ d x g k r n l . s y s ) \ S y s t e m R o o t \ S y s t e m 3 2 \ d r i v e r s \ w a t c h d o g . s y s ) \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ H D A u d B u s . s y s ( \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ y k 6 0 x 8 6 . s y s ( \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ u s b u h c i . s y s ( \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ U S B P O R T . S Y S ( \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ u s b e h c i . s y s ) \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ s m s e r i a l . s y s & \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ m o d e m . s y s ) \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ o h c i 1 3 9 4 . s y s ( \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ 1 3 9 4 B U S . S Y S ' \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ s e r i a l . s y s ( \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ s e r e n u m . s y s ( \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ p a r p o r t . s y s ) \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ i 8 0 4 2 p r t . s y s ) \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ k b d c l a s s . s y s & \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ c d r o m . s y s ( \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ N T I D r v r . s y s , \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ G E A R A s p i W D M . s y s ( \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ m s i s c s i . s y s ) \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ s t o r p o r t . s y s $ \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ T D I . S Y S ( \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ r a s l 2 t p . s y s ) \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ n d i s t a p i . s y s ( \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ n d i s w a n . s y s ) \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ r a s p p p o e . s y s ( \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ r a s p p t p . s y s ( \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ r a s s s t p . s y s ' \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ t e r m d d . s y s ) \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ m o u c l a s s . s y s ' \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ s w e n u m . s y s # \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ k s . s y s ) \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ m s s m b i o s . s y s & \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ u m b u s . s y s ' \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ u s b h u b . s y s ( \ S y s t e m R o o t \ S y s t e m 3 2 \ D r i v e r s \ N D P r o x y . S Y S ( \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ R T K V H D A . s y s ( \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ p o r t c l s . s y s % \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ d r m k . s y s ' \ S y s t e m R o o t \ S y s t e m 3 2 \ D r i v e r s \ F s _ R e c . S Y S % \ S y s t e m R o o t \ S y s t e m 3 2 \ D r i v e r s \ N u l l . S Y S % \ S y s t e m R o o t \ S y s t e m 3 2 \ D r i v e r s \ B e e p . S Y S $ \ S y s t e m R o o t \ S y s t e m 3 2 \ d r i v e r s \ v g a . s y s ) \ S y s t e m R o o t \ S y s t e m 3 2 \ d r i v e r s \ V I D E O P R T . S Y S ' \ S y s t e m R o o t \ S y s t e m 3 2 \ D R I V E R S \ R D P C D D . s y s ) \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ r d p e n c d d . s y s % \ S y s t e m R o o t \ S y s t e m 3 2 \ D r i v e r s \ M s f s . S Y S % \ S y s t e m R o o t \ S y s t e m 3 2 \ D r i v e r s \ N p f s . S Y S ' \ S y s t e m R o o t \ S y s t e m 3 2 \ D R I V E R S \ r a s a c d . s y s $ \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ t d x . s y s & \ S y s t e m R o o t \ S y s t e m 3 2 \ D R I V E R S \ n e t b t . s y s $ \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ s m b . s y s $ \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ a f d . s y s & \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ p a c e r . s y s ( \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ n e t b i o s . s y s ' \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ w a n a r p . s y s & \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ r d b s s . s y s ) \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ n s i p r o x y . s y s , \ ? ? \ C : \ W i n d o w s \ s y s t e m 3 2 \ d r i v e r s \ e l r a w d s k . s y s % \ S y s t e m R o o t \ S y s t e m 3 2 \ D r i v e r s \ d f s c . s y s ) \ S y s t e m R o o t \ S y s t e m 3 2 \ D r i v e r s \ c r a s h d m p . s y s - \ S y s t e m R o o t \ S y s t e m 3 2 \ D r i v e r s \ d u m p _ d u m p a t a . s y s + \ S y s t e m R o o t \ S y s t e m 3 2 \ D r i v e r s \ d u m p _ a t a p i . s y s ' \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ h i d u s b . s y s ) \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ H I D C L A S S . S Y S ) \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ H I D P A R S E . S Y S % \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ U S B D . S Y S ' \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ m o u h i d . s y s ( \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ U S B S T O R . S Y S  \ S y s t e m R o o t \ S y s t e m 3 2 \ w i n 3 2 k . s y s & \ S y s t e m R o o t \ S y s t e m 3 2 \ d r i v e r s \ D x a p i . s y s ( \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ m o n i t o r . s y s  \ S y s t e m R o o t \ S y s t e m 3 2 \ T S D D D . d l l  \ S y s t e m R o o t \ S y s t e m 3 2 \ c d d . d l l & \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ l u a f v . s y s & \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ s p s y s . s y s ' \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ l l t d i o . s y s ' \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ r s p n d r . s y s % \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ H T T P . s y s ' \ S y s t e m R o o t \ S y s t e m 3 2 \ D R I V E R S \ s r v n e t . s y s ' \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ b o w s e r . s y s ' \ S y s t e m R o o t \ S y s t e m 3 2 \ d r i v e r s \ m p s d r v . s y s ' \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ m r x d a v . s y s ' \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ m r x s m b . s y s ) \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ m r x s m b 1 0 . s y s ) \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ m r x s m b 2 0 . s y s % \ S y s t e m R o o t \ S y s t e m 3 2 \ D R I V E R S \ s r v 2 . s y s $ \ S y s t e m R o o t \ S y s t e m 3 2 \ D R I V E R S \ s r v . s y s ' \ S y s t e m R o o t \ s y s t e m 3 2 \ D R I V E R S \ p a r v d m . s y s 5 \ ? ? \ C : \ A c e r \ E m p o w e r i n g T e c h n o l o g y \ e R e c o v e r y \ i n t 1 5 . s y s ' \ S y s t e m R o o t \ s y s t e m 3 2 \ d r i v e r s \ p e a u t h . s y s ' \ S y s t e m R o o t \ S y s t e m 3 2 \ D r i v e r s \ s e c d r v . 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[Nahumi]

Sorry, that's not quite what I meant. Please attach the minidump.dmp file as a whole to your post. Click Choose File and then select "minidump.dmp". Click Upload and it should upload the file.

[HMH22]

The windows scan says that i don't have any problems. Do I restart the computer and try to see if it runs normally? I cannot upload the dmp file because it says I am not permitted to upload this type of file. What do I do?

[Nahumi]

Ah, okay. I didn't realise that uploading was limited on the forum.

We'll have to use a file hosting website. Head over to http://rapidshare.com/ and click "Choose File". Upload the minidump and post the URL that they give you.

As for the CheckDisk, that's good news. We can safely say that your hard drive is fine and so are all your files.

I suggest backing up any important files onto your USB stick. Then go ahead and restart your computer to see if it boots normally. Once I have a look at the minidump file I can try to find out if anything went wrong in January which would throw some light on the recent crash.

[HMH22]

Ok here is the url

http://rapidshare.co...610-01.dmp.html

Also on a side note I believed it crashed around the end of February early part of March II think I know it was at least past Valentines day because I had sent somethings on on Valentines.

So you want me to try it again by shutting it down and restarting the computer or do you want me to wait until you look at the file.

[Nahumi]

You're fine to just restart the PC and see if it boots up okay. When it crashed in Feb/March did you shut the power off? Or let it shut itself down?

[HMH22]

Ok I will try it and I shut it down myself.

[HMH22]

Ok I tried it but not it still want come on it was a blank screen. Then I unplugged it and turned it back on a got a white blank screen. I will try to see if it will come back up. Side note it keeps saying there is no signal when i turn the computer on.

[Nahumi]

Okay, that sounds very much like a malfunctioning graphics card or chip. The dump file that you sent me looks fairly regular, but I suppose there is no such thing as a regular crash. There is nothing in there which looks particularly sinister or would affect the current running of the machine. Your integrated Ethernet had a driver fault when your computer was either shutting down or entering hibernate/sleep mode. A hardware malfunction of an Ethernet card or chip can stop a machine from booting, but this would have become apparent in mid January. The fact that the screen is saying that there is no signal strongly suggests that your graphics card or chip has either overheated and burnt out, or that your drivers have stopped working. What I suggest you do is look at the back of the machine and see where the monitor is plugged in. If it's plugged into a dedicated graphics card it will be plugged into a slot towards the bottom of the case. If it is, simply unscrew the cable and plug it into the integrated VGA slot towards the top of case at the back. Make sure your computer is switched off and unplugged when you do this. If your monitor is already plugged into the integrated graphics chip, then I think the only way forward is to try running something called Puppy Linux. Let me know if swapping the cable around works or not and I'll walk you through using Puppy Linux to find any other hardware faults.

[HMH22]

Are you saying take it out and plug it back into the same slot it was already in? Break it down even more for me please.

[Nahumi]

Sorry, that did sound a bit confusing.

Have a look at the back of your machine to see where your monitor cable is plugged in. There are two possible places that it could be plugged in depending on your computer.

A dedicated graphics card is a removable component added to your computer. It handles all the graphics on your computer and is usually slotted into something called a PCI slot. If your monitor is plugged into a slot towards the bottom of your computer, it means you have a dedicated graphics card.

The other type of graphics you can have is an integrated graphics chip. This is built directly into the motherboard and is not removable. The slot for your integrated graphics chip will be towards the top of the machine. Both slots will look the same.

If your monitor cable is plugged into the bottom of the machine, you should turn off your PC and unplug it from the wall. You'll notice that your monitor cable has two screws on the side. To take the monitor cable out you have to unscrew these until you can pull the cable free. Then plug the cable into the slot at the top of the computer.

Only do this if the monitor cable is plugged into the PC at the bottom.

If it isn't, then we will have to consider either using something called Puppy Linux, which is a free Operating System, to see whether all your hardware is functioning. By simply loading it we can be sure whether your components are working.

Once we can determine that your computer is physically okay, we can start working towards restoring Windows by using the Windows Installation Disc that came with the computer.

So just to reiterate about swapping the monitor cable. Only move it if it's plugged in at the bottom of the machine.

If you're not sure what sort of plug to be looking for, it looks like this:


Edit : Thanks to stuckinarutt for pointing out that I was using the wrong image.

Edited by Nahumi, 06 April 2010 - 06:22 AM.

[HMH22]

The plug for the monitor is in the middle and it is blue. There is no other plug similar to it. You can see a picture of the back of the computer by going to google, yahoo ect. and searching for a Acer i believ in 2007. You will be able to see that the plug we have for our monitor dosen't look like that. Please help.