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Cannot connect to any web sites except in safe-mode

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#1 Jaime Lam

Jaime Lam

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Posted 07 February 2009 - 09:26 AM

Hi, My laptop (Windows XP) got problem connecting to any web site. - Both IE and Firefox cannot display any web site, the page keeps loading without displaying any content nor error codes. - All applications (e.g. MSN, AVG Anti-Virus etc.) have problems in connecting to their servers. The internet connection is proved ok. - "ping" the web sites got successful results. - Using safe mode, the web sites can be displayed successfully. Please advise what I should check. Thanks. ~Jaime


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#2 Doug


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Posted 07 February 2009 - 09:44 AM

When problems accessing security utility websites occur I begin thinking "malware infection".
(some malware attempts to prevent the owner/user from updating and accessing antivirus sites, to protect itself)

Strongly consider posting a HJT Log over in our Malware Removal Forum for a checkup.
Read here:
Post here

If your problem persists after being informed that your machine is malware free, then please feel free to post back here for additional investigation and problem solving.

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#3 LDTate


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Posted 08 February 2009 - 08:45 AM

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