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- XP- Click on Start, All Programs, Accessories, Command Prompt
Vista & WIndows 7- Click on Start, All Programs, Accessories. Right click on Command Prompt and select Run as Administrator - Type ping www.mozilla.org and press Enter
- Right click on the command prompt window title bar, select Edit then Mark
- Use the mouse to select all the output from the ping command, them click the right mouse button. This will copy the data to the clipboard.
- Start a new post here and paste the data you copied into it.
Pinging www-mozilla-org.glb.mozilla.com [63.245.209.11] with 32 bytes of data:
Reply from 63.245.209.11: bytes=32 time=97ms TTL=236
Reply from 63.245.209.11: bytes=32 time=88ms TTL=236
Reply from 63.245.209.11: bytes=32 time=87ms TTL=236
Reply from 63.245.209.11: bytes=32 time=89ms TTL=236
Ping statistics for 63.245.209.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 87ms, Maximum = 97ms, Average = 90ms
If ping works (you get responses from mozilla.org) then you have a working internet connection and name resolutions (DNS or Domain Name Server) is also working correctly.
If the ping doesn't work, try pinging the IP address I show in my sample response, since Mozilla.org's IP address should be very stable.
ping 63.245.209.11
If this works then you have a working internet connection but you have a DNS (Domain Name Server) problem. Contact your ISP for assistance. A workaround would be to give OpenDNS a try. Directions are here: https://www.opendns....menetwork/start,
If it doesn't work then your internet connection is defective.
Edited 04/30/2011 to add Vista and Windows 7 information.
Edited by Ztruker, 30 April 2011 - 08:07 PM.
