Spyware / Malware / Virus Removal

[Resolved] Spoolsv.exe problem!

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jordan686 Topic Starter

Post #1December 7, 2008, 1:16 AM UTC

I have XP with SP3 and a new computer and i just got this virus. Basically nothing bad has happened as of yet except for the process spoolsv.exe is using 50% of my CPU and it goes away if i terminate it but then i can't print anything. The process starts whenever i restart the computer. I have AVG internet security 8 and Spybot and neither of them will find anything so now after doing a lot of digging i found the hijackthis program and here is the log file:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:15:40 PM, on 12/6/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgfws8.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\WINDOWS\RTHDCPL.EXE
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\RocketDock\RocketDock.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.purenetworks.com/redir/click/sur…amp;cd=20081126
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe"
O4 - HKUS\S-1-5-21-299502267-1202660629-725345543-1003\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe (User 'Marianne')
O4 - HKUS\S-1-5-21-299502267-1202660629-725345543-1003\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Marianne')
O4 - HKUS\S-1-5-21-299502267-1202660629-725345543-1003\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe" (User 'Marianne')
O4 - S-1-5-21-299502267-1202660629-725345543-1003 Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe (User 'Marianne')
O4 - S-1-5-21-299502267-1202660629-725345543-1003 User Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe (User 'Marianne')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecal…ivex/hcImpl.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/techsupp/as…abs/tgctlsr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1227592239046
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: AVG8 Firewall (avgfws8) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgfws8.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: TVersityMediaServer - Unknown owner - C:\Program Files\TVersity\Media Server\MediaServer.exe

–
End of file - 8577 bytes

Any help would be greatly appreciated!

LDTate

Post #2December 7, 2008, 10:31 AM UTC

[external image: Posted Image]

DO NOT use any TOOLS such as Combofix, Vundofix, or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Clear "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Clear "Hide protected operating system files."
Click Apply, and then click OK.

Please do not delete anything unless instructed to.

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Next:

Please download Malwarebytes' Anti-Malware to your desktop.

Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected .
When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.

Also "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.

jordan686

Post #3December 7, 2008, 7:38 PM UTC

Here is the anti malware log:

Malwarebytes' Anti-Malware 1.31
Database version: 1471
Windows 5.1.2600 Service Pack 3

12/7/2008 11:22:27 AM
mbam-log-2008-12-07 (11-22-27).txt

Scan type: Quick Scan
Objects scanned: 60103
Time elapsed: 3 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

and here is the hijack this log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:32:35 AM, on 12/7/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgfws8.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\WINDOWS\RTHDCPL.EXE
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\RocketDock\RocketDock.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.purenetworks.com/redir/click/sur…amp;cd=20081126
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe"
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecal…ivex/hcImpl.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/techsupp/as…abs/tgctlsr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1227592239046
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: AVG8 Firewall (avgfws8) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgfws8.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: TVersityMediaServer - Unknown owner - C:\Program Files\TVersity\Media Server\MediaServer.exe

–
End of file - 7573 bytes

The computer seems to be running better and so far the spoolsv.exe is running but not using the CPU! so i think hopefully that fixed the problem.

LDTate

Post #4December 7, 2008, 9:14 PM UTC

Download ComboFix from one of these locations:

Link 1
Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs
Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

[external image: Posted Image]

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
"copy/paste" a new HijackThis log file into this thread as well.

Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.

Also please describe how your computer behaves at the moment.

jordan686

Post #5December 7, 2008, 10:47 PM UTC

I ran the scan and here is the log file:

ComboFix 08-12-06.06 - Jordan 2008-12-07 14:41:09.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1307 [GMT -8:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
* Created a new restore point
.

((((((((((((((((((((((((( Files Created from 2008-11-07 to 2008-12-07 )))))))))))))))))))))))))))))))
.

2008-12-07 11:13 . 2008-12-07 11:13 d——– c:\program files\Malwarebytes' Anti-Malware
2008-12-07 11:13 . 2008-12-07 11:13 d——– c:\documents and settings\Jordan\Application Data\Malwarebytes
2008-12-07 11:13 . 2008-12-07 11:13 d——– c:\documents and settings\All Users\Application Data\Malwarebytes
2008-12-07 11:13 . 2008-12-03 19:52 38,496 –a—— c:\windows\system32\drivers\mbamswissarmy.sys
2008-12-07 11:13 . 2008-12-03 19:52 15,504 –a—— c:\windows\system32\drivers\mbam.sys
2008-12-06 17:15 . 2008-12-06 17:15 d——– c:\program files\Trend Micro
2008-12-06 16:57 . 2007-08-01 22:47 102,664 –a—— c:\windows\system32\drivers\tmcomm.sys
2008-12-06 16:22 . 2008-12-06 17:06 d——– c:\documents and settings\Jordan\.housecall6.6
2008-12-06 16:21 . 2008-12-06 16:21 d——– c:\windows\Sun
2008-12-06 15:55 . 2008-12-06 15:55 d——– c:\program files\Java
2008-12-06 15:55 . 2008-12-06 15:55 410,984 –a—— c:\windows\system32\deploytk.dll
2008-12-06 15:55 . 2008-12-06 15:55 73,728 –a—— c:\windows\system32\javacpl.cpl
2008-12-06 15:18 . 2008-12-06 15:18 d——– c:\documents and settings\Jordan\Application Data\Systweak
2008-12-06 15:08 . 2008-12-06 15:16 d-a—— c:\documents and settings\All Users\Application Data\TEMP
2008-12-05 16:07 . 2008-12-06 12:23 d——– c:\program files\RocketDock
2008-12-05 15:43 . 2008-12-05 15:55 d——– c:\program files\Advanced System Optimizer
2008-12-05 15:43 . 2008-12-05 15:43 d——– c:\documents and settings\Marianne\Application Data\Systweak
2008-12-05 15:35 . 2008-12-05 15:35 d——– c:\documents and settings\Marianne\Application Data\Uniblue
2008-12-05 15:24 . 2008-12-05 15:24 d——– c:\documents and settings\Jordan\Application Data\Uniblue
2008-12-05 12:44 . 2008-12-05 12:44 d——– c:\documents and settings\Marianne\Application Data\HP
2008-12-04 18:55 . 2008-12-04 18:55 119,300,698 –a—— C:\SYM_REGISTRY_BACKUP.reg
2008-12-04 15:47 . 2001-08-17 22:36 71,680 –a—— c:\windows\system32\fnfilter.dll
2008-12-04 15:47 . 2001-08-17 22:36 71,680 –a–c— c:\windows\system32\dllcache\fnfilter.dll
2008-12-04 15:47 . 2001-08-17 22:36 37,376 –a—— c:\windows\system32\kousd.dll
2008-12-04 15:47 . 2001-08-17 22:36 37,376 –a–c— c:\windows\system32\dllcache\kousd.dll
2008-12-04 15:47 . 2001-08-17 13:53 6,784 –a—— c:\windows\system32\drivers\serscan.sys
2008-12-04 15:47 . 2001-08-17 13:53 6,784 –a–c— c:\windows\system32\dllcache\serscan.sys
2008-12-03 19:48 . 2008-12-03 19:48 d——– c:\program files\Kelly Controller
2008-11-30 14:41 . 2008-11-30 14:41 d——– c:\documents and settings\Jordan\Application Data\Windows Search
2008-11-30 14:32 . 2008-11-30 14:32 d——– c:\documents and settings\Danielle\Application Data\ATI
2008-11-30 14:31 . 2008-11-30 14:31 d——– c:\documents and settings\Danielle\Application Data\Windows Desktop Search
2008-11-30 14:31 . 2008-11-30 14:31 d——– c:\documents and settings\Danielle
2008-11-30 12:46 . 2008-11-30 12:47 d——– c:\documents and settings\Jordan\Application Data\U3
2008-11-28 13:22 . 2008-11-28 13:22 d——– c:\program files\TVersity Codec Pack
2008-11-28 13:20 . 2008-11-28 13:20 d——– c:\program files\TVersity
2008-11-28 12:55 . 2008-11-28 12:55 65 –a—— c:\windows\FISHUI.INI
2008-11-28 12:10 . 2008-11-28 12:10 d——– c:\program files\Samsung
2008-11-28 12:10 . 2008-11-28 12:10 d——– c:\program files\MarkAny
2008-11-28 12:10 . 2008-11-28 13:15 d——– c:\documents and settings\Jordan\Application Data\DataCast
2008-11-28 12:10 . 2007-12-14 17:19 1,046,528 ——— c:\windows\system32\MFC71LU.DLL
2008-11-28 12:10 . 2007-12-14 17:19 507,904 ——— c:\windows\system32\MSLUP71.dll
2008-11-28 12:10 . 2007-12-14 17:19 352,256 ——— c:\windows\system32\MSLUR71.dll
2008-11-28 12:10 . 2007-12-14 17:19 258,352 ——— c:\windows\system32\unicows.dll
2008-11-28 12:10 . 2007-12-14 17:19 44,544 ——— c:\windows\system32\msxml4a.dll
2008-11-28 10:07 . 2008-11-28 10:07 d——– c:\program files\Duplicate Music Files Finder
2008-11-27 17:22 . 2004-05-12 08:49 1,089,536 –a—— c:\windows\system32\ROBOEX32.DLL
2008-11-27 17:22 . 2004-05-12 08:48 49,152 –a—— c:\windows\system32\INETWH32.dll
2008-11-27 17:22 . 2003-09-22 16:01 11,520 –a—— c:\windows\system32\drivers\WDMSTUB.sys
2008-11-27 17:06 . 2008-11-27 18:01 d——– C:\LBMaps
2008-11-27 17:05 . 2008-11-27 17:05 d——– c:\documents and settings\Jordan\Application Data\GARMIN
2008-11-27 17:05 . 2008-11-27 17:05 d——– c:\documents and settings\All Users\Application Data\GARMIN
2008-11-27 17:02 . 2007-03-08 17:18 18,432 –a—— c:\windows\system32\drivers\grmngen.sys
2008-11-27 17:02 . 2007-03-08 17:18 8,320 –a—— c:\windows\system32\drivers\grmnusb.sys
2008-11-27 17:00 . 2008-11-27 17:22 d——– C:\Garmin
2008-11-26 14:54 . 2008-11-26 14:54 d——– c:\program files\DIFX
2008-11-25 21:17 . 2008-11-28 13:40 d——– c:\documents and settings\Jordan\Application Data\HP
2008-11-25 21:13 . 2008-11-27 16:32 d——– c:\documents and settings\Jordan\Application Data\Apple Computer
2008-11-25 19:45 . 2008-11-25 19:45 d——– c:\documents and settings\Jordan\Application Data\Windows Desktop Search
2008-11-25 19:44 . 2008-11-25 19:44 d——– c:\documents and settings\Jordan\Application Data\ATI
2008-11-25 19:44 . 2008-12-06 16:22 d——– c:\documents and settings\Jordan
2008-11-25 18:40 . 2008-11-28 09:57 d——– c:\program files\Tansee iPhone Transfer
2008-11-25 18:38 . 2008-11-25 18:38 d——– c:\program files\Tansee iPhone Transfer Photo
2008-11-25 18:23 . 2008-04-13 16:12 159,232 –a—— c:\windows\system32\ptpusd.dll
2008-11-25 18:23 . 2008-04-13 10:45 15,104 –a—— c:\windows\system32\drivers\usbscan.sys
2008-11-25 18:23 . 2008-04-13 10:45 15,104 –a–c— c:\windows\system32\dllcache\usbscan.sys
2008-11-25 18:23 . 2001-08-17 22:36 5,632 –a—— c:\windows\system32\ptpusb.dll
2008-11-25 18:10 . 2008-11-25 18:10 d——– c:\documents and settings\All Users\Application Data\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2008-11-25 18:10 . 2008-04-17 13:12 107,368 –a—— c:\windows\system32\GEARAspi.dll
2008-11-25 18:10 . 2008-04-17 13:12 15,464 –a—— c:\windows\system32\drivers\GEARAspiWDM.sys
2008-11-25 18:09 . 2008-11-25 18:09 d——– c:\documents and settings\All Users\Application Data\Apple
2008-11-25 18:09 . 2008-11-07 14:23 32,000 –a—— c:\windows\system32\drivers\usbaapl.sys
2008-11-25 18:00 . 2008-11-25 18:00 d——– c:\documents and settings\Marianne\Application Data\Windows Search
2008-11-25 17:11 . 2008-11-25 17:19 d——– c:\program files\NOS
2008-11-25 17:11 . 2008-11-25 17:11 d——– c:\program files\Common Files\Adobe AIR
2008-11-25 17:11 . 2008-11-25 17:20 d——– c:\documents and settings\All Users\Application Data\NOS
2008-11-25 17:06 . 2008-11-25 17:06 0 –a—— c:\windows\nsreg.dat
2008-11-25 17:05 . 2008-11-25 17:05 d——– c:\program files\Microsoft CAPICOM 2.1.0.2
2008-11-25 16:06 . 2008-11-25 16:06 d——– c:\windows\SQLTools9_KB948109_ENU
2008-11-25 16:04 . 2008-11-25 16:04 d——– c:\windows\SQL9_KB948109_ENU
2008-11-25 15:15 . 2008-11-25 15:15 d——– c:\windows\MVUNINST
2008-11-25 15:15 . 2008-11-25 15:15 d——– c:\program files\SureThing
2008-11-25 15:15 . 2008-11-25 15:15 d——– c:\program files\Common Files\SureThing Shared
2008-11-25 15:13 . 2008-11-25 15:13 d——– c:\program files\Common Files\LightScribe
2008-11-25 15:00 . 2008-11-25 15:00 d——– c:\program files\Common Files\HP
2008-11-25 14:59 . 2008-11-25 14:59 d——– c:\documents and settings\All Users\Application Data\HP
2008-11-25 14:58 . 2008-11-25 21:20 d——– c:\program files\HP
2008-11-25 14:55 . 2008-12-05 12:39 78,999 –a—— c:\windows\hpfins05.dat
2008-11-25 14:55 . 2005-04-27 10:37 77,824 -ra—— c:\windows\system32\hpzids01.dll
2008-11-25 14:55 . 2005-04-08 19:44 45,056 –a—— c:\windows\system32\hpzll3xu.dll
2008-11-25 14:55 . 2005-05-23 09:51 1,395 ——— c:\windows\hpfmdl05.dat
2008-11-25 14:28 . 2008-04-13 10:47 25,856 –a—— c:\windows\system32\drivers\usbprint.sys
2008-11-25 14:28 . 2008-04-13 10:47 25,856 –a–c— c:\windows\system32\dllcache\usbprint.sys
2008-11-25 13:53 . 2008-11-25 17:10 d——– c:\program files\Common Files\Adobe
2008-11-25 13:52 . 2008-11-25 13:52 20,016 ——— c:\windows\system32\drivers\pxhelp20.sys
2008-11-25 13:48 . 2008-11-25 13:48 d——– c:\program files\Common Files\supportsoft
2008-11-25 13:48 . 2008-11-25 13:48 d——– c:\documents and settings\Marianne\Application Data\Intuit
2008-11-25 13:47 . 2008-11-25 17:18 d——– c:\program files\Google
2008-11-25 13:47 . 2006-04-12 10:11 1,933,312 –a—— c:\windows\system32\cdintf251.dll
2008-11-25 13:44 . 2008-11-25 13:48 d——– c:\program files\Intuit
2008-11-25 13:44 . 2008-11-25 13:45 d——– c:\program files\Common Files\Intuit
2008-11-25 13:44 . 2008-11-25 13:44 d——– c:\program files\Common Files\AnswerWorks 4.0
2008-11-25 13:44 . 2008-11-25 13:44 d——– c:\documents and settings\All Users\Application Data\Intuit
2008-11-25 13:43 . 2008-11-25 13:43 d——– c:\program files\MSXML 4.0
2008-11-25 13:43 . 2008-11-25 13:43 d——– c:\documents and settings\All Users\Application Data\COMMON FILES
2008-11-25 13:41 . 2008-11-25 13:41 376 –a—— c:\windows\ODBC.INI
2008-11-25 13:40 . 2008-11-25 13:40 d——– c:\program files\Microsoft ActiveSync
2008-11-25 13:40 . 2008-11-25 13:40 d——– c:\program files\Common Files\L&H
2008-11-25 06:45 . 2008-11-25 06:45 d–h—– C:\$AVG8.VAULT$
2008-11-24 21:22 . 2008-10-16 14:06 268,648 –a—— c:\windows\system32\mucltui.dll
2008-11-24 21:22 . 2008-10-16 14:06 208,744 –a—— c:\windows\system32\muweb.dll
2008-11-24 21:22 . 2008-10-16 14:06 27,496 –a—— c:\windows\system32\mucltui.dll.mui
2008-11-24 21:19 . 2008-04-13 10:45 26,368 –a–c— c:\windows\system32\dllcache\usbstor.sys
2008-11-24 20:57 . 2008-11-24 20:57 d——– c:\windows\system32\GroupPolicy
2008-11-24 20:57 . 2008-11-24 20:57 d——– c:\program files\Windows Desktop Search
2008-11-24 20:57 . 2008-11-24 20:57 d——– c:\documents and settings\Marianne\Application Data\Windows Desktop Search
2008-11-24 20:56 . 2008-11-24 20:56 d——– c:\program files\Windows Media Connect 2
2008-11-24 20:56 . 2008-03-07 09:02 192,000 —–c— c:\windows\system32\dllcache\offfilt.dll
2008-11-24 20:56 . 2008-03-07 09:02 98,304 —–c— c:\windows\system32\dllcache\nlhtml.dll
2008-11-24 20:56 . 2008-03-07 09:02 29,696 —–c— c:\windows\system32\dllcache\mimefilt.dll
2008-11-24 20:55 . 2008-11-26 14:56 d——– c:\windows\system32\LogFiles
2008-11-24 20:55 . 2008-11-24 20:56 d——– c:\windows\system32\drivers\UMDF
2008-11-24 20:54 . 2008-11-24 20:54 d——– c:\windows\system32\URTTEMP
2008-11-24 20:33 . 2008-11-24 20:33 d——– c:\windows\system32\en
2008-11-24 20:33 . 2008-11-24 20:33 d——– c:\windows\system32\bits
2008-11-24 20:19 . 2008-11-24 20:19 d——– c:\program files\Pure Networks

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-11-28 21:38 ——— d–h–w c:\program files\InstallShield Installation Information
2008-11-25 00:59 ——— d—–w c:\documents and settings\Marianne\Application Data\InstallShield
2008-11-25 00:56 ——— d—–w c:\documents and settings\Marianne\Application Data\ATI
2008-11-25 00:56 ——— d—–w c:\documents and settings\All Users\Application Data\ATI
2008-11-25 00:54 ——— d—–w c:\program files\ATI Technologies
2008-11-25 00:52 ——— d—–w c:\program files\Common Files\InstallShield
2008-11-25 00:52 ——— d—–w c:\program files\Common Files\ATI Technologies
2008-11-25 00:35 ——— d—–w c:\program files\microsoft frontpage
2008-10-24 11:21 455,296 —-a-w c:\windows\system32\drivers\mrxsmb.sys
2008-10-16 22:13 202,776 —-a-w c:\windows\system32\wuweb.dll
2008-10-16 22:13 1,809,944 —-a-w c:\windows\system32\wuaueng.dll
2008-10-16 22:12 561,688 —-a-w c:\windows\system32\wuapi.dll
2008-10-16 22:12 323,608 —-a-w c:\windows\system32\wucltui.dll
2008-10-16 22:09 92,696 —-a-w c:\windows\system32\cdm.dll
2008-10-16 22:09 51,224 —-a-w c:\windows\system32\wuauclt.exe
2008-10-16 22:09 43,544 —-a-w c:\windows\system32\wups2.dll
2008-10-16 22:08 34,328 —-a-w c:\windows\system32\wups.dll
2008-10-01 00:43 1,286,152 —-a-w c:\windows\system32\msxml4.dll
2008-09-15 12:12 1,846,400 —-a-w c:\windows\system32\win32k.sys
2008-09-10 01:14 1,307,648 —-a-w c:\windows\system32\msxml6.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-13 15360]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2008-09-16 1833296]
"RocketDock"="c:\program files\RocketDock\RocketDock.exe" [2007-09-02 495616]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"StartCCC"="c:\program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2008-01-21 61440]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2008-11-27 1261336]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2008-06-12 34672]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2008-11-04 413696]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2008-11-20 290088]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2008-12-06 136600]
"RTHDCPL"="RTHDCPL.EXE" [2008-01-28 c:\windows\RTHDCPL.exe]

c:\documents and settings\Marianne\Start Menu\Programs\Startup\
Adobe Gamma.lnk - c:\program files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe [2005-03-16 113664]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-02-13 83360]
QuickBooks Update Agent.lnk - c:\program files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe [2006-09-19 960032]
Windows Search.lnk - c:\program files\Windows Desktop Search\WindowsSearch.exe [2008-05-26 123904]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{56F9679E-7826-4C84-81F3-532071A8BCC5}"= "c:\program files\Windows Desktop Search\MSNLNamespaceMgr.dll" [2008-05-26 304128]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=avgrsstx.dll

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgam.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgnsx.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgemc.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Intuit\\QuickBooks 2007\\QBDBMgrN.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\TVersity\\Media Server\\MediaServer.exe"=

R0 AvgRkx86;avgrkx86.sys;c:\windows\system32\Drivers\avgrkx86.sys [2008-11-24 12936]
R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\Drivers\avgldx86.sys [2008-11-24 98440]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\Drivers\avgtdix.sys [2008-11-24 90632]
R2 avg8emc;AVG8 E-mail Scanner;c:\progra~1\AVG\AVG8\avgemc.exe [2008-11-24 874776]
R2 avg8wd;AVG8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [2008-11-24 231704]
R2 avgfws8;AVG8 Firewall;c:\progra~1\AVG\AVG8\avgfws8.exe [2008-11-24 1212184]
R2 BcmSqlStartupSvc;Business Contact Manager SQL Server Startup Service;"c:\program files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe" [2008-01-11 30312]
R3 AtiHdmiService;ATI Function Driver for HDMI Service;c:\windows\system32\drivers\AtiHdmi.sys [2007-07-20 84992]
R3 Avgfwdx;Avgfwdx;c:\windows\system32\DRIVERS\avgfwdx.sys [2008-11-24 29208]
R3 MSSQL$MSSMLBIZ;SQL Server (MSSMLBIZ);"c:\program files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe" -sMSSMLBIZ [2008-02-26 29183504]
S3 Avgfwfd;AVG network filter service;c:\windows\system32\DRIVERS\avgfwdx.sys [2008-11-24 29208]
S3 SetupNTGLM7X;SetupNTGLM7X;\??\D:\NTGLM7X.sys []

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\F]
\Shell\AutoRun\command - F:\LaunchU3.exe -a

*Newly Created Service* - PROCEXP90
.
Contents of the 'Scheduled Tasks' folder

2008-12-07 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 12:34]

2008-12-07 c:\windows\Tasks\Spybot - Search & Destroy - Scheduled Task.job
- c:\program files\Spybot - Search & Destroy\SpybotSD.exe [2008-07-07 09:42]

2008-12-07 c:\windows\Tasks\Spybot - Search & Destroy Updater - Scheduled Task.job
- c:\program files\Spybot - Search & Destroy\SDUpdate.exe [2008-07-07 09:42]
.
- - - - ORPHANS REMOVED - - - -

HKLM-Run-NWEReboot - (no file)

.
——- Supplementary Scan ——-
.
uInternet Connection Wizard,ShellNext = hxxp://go.purenetworks.com/redir/click/survey/uninstall/?pn=nm&a=4.1.7082.0&b=Pure&dc=DLINK0.downld.routersetup&dt=OEM&lcid=1033&cd=20081126
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
FireFox -: Profile - c:\documents and settings\Jordan\Application Data\Mozilla\Firefox\Profiles\kj4oxiqr.default\
FireFox -: prefs.js - STARTUP.HOMEPAGE - www.Google.com
FF -: plugin - c:\program files\iTunes\Mozilla Plugins\npitunes.dll
FF -: plugin - c:\program files\Java\jre6\bin\new_plugin\npdeploytk.dll
FF -: plugin - c:\program files\Java\jre6\bin\new_plugin\npjp2.dll
FF -: plugin - c:\program files\Mozilla Firefox\plugins\npdeploytk.dll
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-12-07 14:41:59
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'winlogon.exe'(1044)
c:\windows\system32\avgrsstx.dll
c:\windows\system32\Ati2evxx.dll

- - - - - - - > 'lsass.exe'(1152)
c:\windows\system32\avgrsstx.dll
.
Completion time: 2008-12-07 14:42:34
ComboFix-quarantined-files.txt 2008-12-07 22:42:24

Pre-Run: 469,234,921,472 bytes free
Post-Run: 469,221,416,960 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect /usepmtimer

264 — E O F — 2008-11-26 00:14:04

Here is the hijack this File:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:45:57 PM, on 12/7/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgfws8.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\RocketDock\RocketDock.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.purenetworks.com/redir/click/sur…amp;cd=20081126
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe"
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecal…ivex/hcImpl.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/techsupp/as…abs/tgctlsr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1227592239046
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: AVG8 Firewall (avgfws8) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgfws8.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: TVersityMediaServer - Unknown owner - C:\Program Files\TVersity\Media Server\MediaServer.exe

–
End of file - 7364 bytes

The computer seems to be running great still and the spoolsv.exe hasn't come up again.

LDTate

Post #6December 7, 2008, 10:55 PM UTC

Good job

The following will implement some cleanup procedures as well as reset System Restore points:

Click START then RUN
Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.
- [external image: Posted Image]
To be on the safe side, I would also change all my passwords.

Here's my usual all clean post

Log looks good
- Make your Internet Explorer more secure - This can be done by following these simple instructions:
  - From within Internet Explorer click on the Tools menu and then click on Options.
  - Click once on the Security tab
  - Click once on the Internet icon so it becomes highlighted.
  - Click once on the Custom Level button.
  - Change the Download signed ActiveX controls to Prompt
  - Change the Download unsigned ActiveX controls to Disable
  - Change the Initialize and script ActiveX controls not marked as safe to Disable
  - Change the Installation of desktop items to Prompt
  - Change the Launching programs and files in an IFRAME to Prompt
  - Change the Navigate sub-frames across different domains to Prompt
  - When all these settings have been made, click on the OK button.
  - If it prompts you as to whether or not you want to save the settings, press the Yes button.
- Next press the Apply button and then the OK to exit the Internet Properties page.
Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
(Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
Without a firewall your computer is succeptible to being hacked and taken over.
I am very serious about this and see it happen almost every day with my clients.
Simply using a Firewall in its default configuration can lower your risk greatly.
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
This will ensure your computer has always the latest security updates available installed on your computer.
If there are new updates to install, install them immediately, reboot your computer, and revisit the site
until there are no more critical updates.
MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.
Winpatrol
Update all these programs regularly - Make sure you update all the programs I have listed regularly.
Without regular updates you WILL NOT be protected when new malicious programs are released.

Only run one Anti-Virus and Firewall program.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein

Also: "How to prevent malware"

jordan686

Post #7December 7, 2008, 11:09 PM UTC

Thanks for your help! i just have one more question. You said only to run one antivirus and firewall program and i have both spybot and AVG internet security so should i then get rid of spybot?

LDTate

Post #8December 7, 2008, 11:11 PM UTC

i have both spybot and AVG internet security so should i then get rid of spybot?

I would keep both. SpyBot runs in the background and isn't an anti-virus program.

LDTate

Post #9December 8, 2008, 12:05 AM UTC

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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