dear moderator
if this is a repeat or incorrect i apologize i attempted to log it in the correct place way and method you listed.
I have a dem 4500 with windows xp sp2 it has 111 gb last week my external hd a apricorn 500gb vanished suddenly I tried a new cable reboot usb reload called dell support nothing. it did not appear anywhere it is now a rock. then a my computer started acting up email writing hung. I attempted to reload the registry from mechanic system backup it failed. now a have a blank screen when loaded. if i turn it on and hit f8 fast it will load in safe mode but not restore it says cannot restore drive f: I tried registry clean, degrag command prompt load, restore event view showed klif fips omic and others failed to boot. that is the extend of my newbie knowledge most learned from google

Logfile of Trend Micro HijackThis v2.0.2


Scan saved at 4:02:41 PM, on 12/2/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Safe mode with network support

Running processes:
F:\WINDOWS\System32\smss.exe
F:\WINDOWS\system32\winlogon.exe
F:\WINDOWS\system32\services.exe
F:\WINDOWS\system32\lsass.exe
F:\WINDOWS\system32\svchost.exe
F:\WINDOWS\System32\svchost.exe
F:\WINDOWS\system32\ZoneLabs\vsmon.exe
F:\WINDOWS\Explorer.EXE
F:\PROGRA~1\AMERIC~1.0E\waol.exe
F:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
F:\PROGRA~1\AMERIC~1.0E\shellmon.exe
F:\WINDOWS\system32\ctfmon.exe
F:\Program Files\Common Files\AOL\1109516789\EE\aolsoftware.exe
f:\program files\common files\aol\1109516789\ee\services\safetyCore\ver210_5_2_1\AOLSP Scheduler.exe
F:\Program Files\Common Files\AOL\1109516789\EE\aolsoftware.exe
F:\Program Files\Common Files\AOL\1109516789\EE\aolsoftware.exe
F:\WINDOWS\regedit.exe
F:\WINDOWS\system32\mmc.exe
F:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,First Home Page = F:\Program Files\AOL Toolbar\welcome.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - F:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - F:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - F:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: AOL Toolbar Loader - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - F:\Program Files\AOL Toolbar\aoltb.dll
O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - F:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - F:\Program Files\AOL Toolbar\aoltb.dll
O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - F:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE F:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [HostManager] "F:\Program Files\Common Files\AOL\1109516789\ee\AOLSoftware.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] F:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [SpywareTerminator] "F:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "F:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [ctfmon.exe] F:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AOL Fast Start] "F:\PROGRA~1\AMERIC~1.0E\AOL.EXE" -b
O4 - HKUS\S-1-5-18\..\Run: [XdriveTray] "F:\Program Files\Xdrive\Xdrive Desktop\xdrive.exe" /trayicon (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] F:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [XdriveTray] "F:\Program Files\Xdrive\Xdrive Desktop\xdrive.exe" /trayicon (User 'Default user')
O4 - Global Startup: hpoddt01.exe.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - F:\Program Files\Java\jre1.6.0_02\bin\npjpi160_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - F:\Program Files\Java\jre1.6.0_02\bin\npjpi160_02.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - F:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - F:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - F:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://us.creative.com/support/downloads/s…119/CTSUEng.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - F:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) - http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab
O16 - DPF: {3BA3B159-7533-4F96-A2CE-EE5894BBD3D5} (Scanner.SysScanner) - http://i.dell.com/images/global/js/scanner/SYSSCANNER.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eB…l_v1-0-3-48.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.av.aol.com/molbin/shared/m…83/mcinsctl.cab
O16 - DPF: {549F957E-2F89-11D6-8CFE-00C04F52B225} - http://coupons.smartsource.com/download/cscmv5X.cab
O16 - DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} (MUCatalogWebControl Class) - http://catalog.update.microsoft.com/v7/sit…b?1195965245796
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/…lscbase4009.cab
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn2/inst…ctDetection.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1136674348734
O16 - DPF: {6E704581-CCAE-46D2-9C64-20D724B3624E} (UnagiAx Class) - http://radaol-prod-web-rr.streamops.aol.co…agi3.0.84.2.cab
O16 - DPF: {75565ED2-1560-4F15-B841-20358DE6A0D1} (ImageControl Class) - http://content.ancestry.com/asfiles/files/…ll/MFImgVwr.cab
O16 - DPF: {861DB4B6-3838-11D2-8E50-002018200E57} (MrSIDI Control) - http://images.myfamily.net/isfiles/downloads/MrSIDI.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl-esd.sun.com/update/1.6.0/jin…ows-i586-jc.cab
O16 - DPF: {A031D222-B496-11D2-9CC8-00105A10AAF6} - http://www.flipside.com/cab/WONWebLauncherControl.cab
O16 - DPF: {A8683C98-5341-421B-B23C-8514C05354F1} (FujifilmUploader Class) - http://photo.walmart.com/photo/uploads/Fuj…ploadClient.cab
O16 - DPF: {AFDD01B0-7ABB-11D9-9669-0800200C9A66} (MFInstall Class) - http://c.ancestry.com/MFInstall/MFInstall.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.av.aol.com/molbin/shared/m…,20/mcgdmgr.cab
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://aolsvc.aol.com/onlinegames/ghbabeld…zylomplayer.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/flas…ent/swflash.cab
O16 - DPF: {D4F3F795-7712-4D92-91DF-AEB055D8AC73} (Invoke Solutions Compatibility Test Control) - http://online.invokesolutions.com/events/b…iveCompTest.ocx
O16 - DPF: {D8AA889B-2C65-47C3-8C16-3DCD4EF76A47} (Invoke Solutions Participant Control(MR)) - http://online.invokesolutions.com/events/b…7207/MILive.cab
O16 - DPF: {E856B973-45FD-4559-8F82-EAB539144667} (Dell PC Checkup Installer Control) - http://pccheckup.dellfix.com/rel/41/install/gtdownde.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://us.creative.com/support/downloads/s…12119/CTPID.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{9273BFE6-0F95-4513-9F7C-00D9E85159DD}: NameServer = 24.116.2.30,24.116.2.50
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - F:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O20 - Winlogon Notify: GoToAssist - F:\Program Files\Citrix\GoToAssist\480\G2AWinLogon.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - F:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - F:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - F:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - F:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - F:\Program Files\WildGames\Game Console - WildGames\GameConsoleService.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - F:\Program Files\Citrix\GoToAssist\480\g2aservice.exe
O23 - Service: Google Updater Service (gusvc) - Google - F:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - F:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - F:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - F:\WINDOWS\system32\nvsvc32.exe
O23 - Service: OneStepSearch Service - Unknown owner - F:\Program Files\OneStep\onestep.exe (file missing)
O23 - Service: Pml Driver HPZ12 - HP - F:\WINDOWS\System32\HPZipm12.exe
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - F:\Program Files\Spyware Terminator\sp_rsser.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - F:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - F:\WINDOWS\System32\TuneUpDefragService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - F:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - F:\WINDOWS\wanmpsvc.exe
O23 - Service: Xdrive Service - Xdrive LLC - F:\Program Files\Xdrive\Xdrive Desktop\XdriveService.exe

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