My mothers computer was infected with antivirus 2009 and i installed stopzilla and scanned for virus and deleated them, and i also installed and scanned with SuperAntiSpyware and deleated the virus but i still get many popus and i cant surf the internet at all and or download any thing to fix this any suggestions?
My name is jpshortstuff. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research, so please be patient and I'd be grateful if you would note the following:
I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
The fixes are specific to your problem and should only be used for the issues on this machine.
Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
It's often worth reading through these instructions and printing them for ease of reference.
If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
Please reply to this thread. Do not start a new topic.
Do you any Internet Access at all from that computer?
Can you download tools to another computer and transfer them with a USB stick or similar?
What operating system is the computer running on? Do you have a Windows Installation CD for that computer?
If you can transfer tools via USB or similar, please do the following:
Please download: Malwarebytes' Anti-Malware HijackThis version 2.0.2
Transfer them to your other computer's Desktop.
Now:
Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform full scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected.
When completed, a log will open in Notepad. Please save it to a convenient location.
The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
Post that log back here (via USB again if necessary).
Double click the Hijackthis icon on your desktop and hit Do a System Scan and Save a Logfile and then copy and paste the log into a new reply, using the Add Reply button.
