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#1 melanie421c

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Posted 20 November 2008 - 12:15 AM

I am attaching both a Highjack This Log and a Malwarebyte's Anti-Malware log as suggested. I have also created a backup registry with ERUNT and used the Atribune ATF Cleaner. FYI - I know very little about computers BUT I am willing to try to learn. I have had problems with intermittent internet disruptions and overall slow computer for sometime know. My IPS has been out to the house at least three times in the last 6 weeks and can not seem to find the problem. They installed a new modem but apparently that was not the problem. I added 1 GB of RAM last night - total 1.5 GB. That did speed up computer quite a lot but I still have disruptions. I have two computers linked with a Linksys wireless-G Broadband router. I do get disruptions on both computers with and without the router hooked up. I mainly get disconnected while playing online games and also, but not as often, while surfing the net. I play mostly on WorldWinner and seem to get the error "server connection interupted or lost" quite often. After this I usually can get back on line with in minutes or sometimes seconds. I contacted World Winner support but they say the problem is not with them and my IPS says it is not with them. i also play on PokerStars and Party Casino and do lose connection while on these sites also. So now I am lost on what to do next!!! I would appreciate any help or advice.
Thanks!!!!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:12:10 AM, on 11/20/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Moved from Malware forum as logs are clean.
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#2 paws

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Posted 02 December 2008 - 04:54 AM

Hi and welcome to the WTT forums. :welcome: Your HJT and Malwarebytes logs have been examined and analysed by a malware removal expert and found to be "clean" Turning now to the Internet connection issues, it is relatively unusual for a home network to be equipped with an IPS (Intrusion Prevention System) as these are usually the preserve of the business network. Despite having a visit from your IPS provider to your house I would still be inclined to turn off, disable, or disconnect/temporarily remove the facility and see how you go, Regards paws Ps...you did mean IPS I suppose......not ISP...? ( Internet Service Provider?)
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#3 Ztruker

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Posted 02 December 2008 - 11:15 PM

Paws, I'm sure he means ISP, not IPS :lol: Melanie421c, you say your computers are connected to a Wireless router. Are they both laptops or did you add wireless PCI cards to them? The first thing I would do is connect one with a CAT5 Ethernet cable instead of wireless and see if the problem goes away. Post back with results.

Rich

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#4 paws

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Posted 03 December 2008 - 02:45 AM

OK., thanks Rich :thumbup: Regards paws
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