[Resolved] Internet explorer home page gets reset to about:blank

Hi. Thanks for taking the time. Here's my problem- I have a Dell Dimension 3000 with a pentium 4 2.8 GHz processor, 512 MB/ RAM, running Microsoft XP version 2002 service pack 3. I had some issues but most of them were resolved when I installed Norton 360 version 2.0. I still have the problem of Internet explorer homepage being reset to about:blank by this RUNDLL32.EXE, according to Norton. Everytime I try to change it to what I want it goes back to the about:blank. I found this website and have tried to download the Hijack This program, but it will not open and run. Just not sure how to make that happen. Any help would be greatly appreciated. Thank you.

My name is BHowett and I will be helping you to get sorted. If for any reason you do not understand any of the instructions, or are just unsure then please do not guess , simply post back with your question, and we will go through it again.

Please do the following….

ATF Cleaner

Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 onlyDouble-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

===============================================


Malwarebytes' Anti-Malware
Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply along with a fresh HijackThis log.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Also let me know how things are running, and if you can scan with HIjackThis now

Hi

Just so you are aware, I will be going out of town this weekend. We are heading to Philadelphia to catch the Eagles game, so my access to a computer will be limited if at all, I will be returning on Monday evening. However I will be online tonight and most of the day tomorrow, so if you stay consistent we should be able to get you sorted before I leave.

Anyway I just wanted to let you know incase you don’t hear from me this weekend

Thanks

I was able to fix the problem with the info you gave me. Thank you for all your help. Enjoy the game.

I was able to fix the problem with the info you gave me. Thank you for all your help. Enjoy the game.

you still want to post the logs, just so i can make sure

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.