What the Tech?! Free tech support Archive
This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

[Resolved] Log for analysis (may involve rustock rootkit)

6 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

Post #1 last edited
In the codeblock below is my HJT log as requested here. To respond to one piece of advice from there, I did use ATF to clean out my junk (new files of the sort I was originally concerned about have appeared there since, however) and at any rate, I manually dispose of most of the things that gets rid of on a fairly regular basis. Also, running ATF screwed up the display of some Web pages for me (including this one) until I manually re-cleared Firefox's cache. 

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:39:13 PM, on 9/29/08
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\TOSHIBA\gigabeat room 3.0\TosGbWatcher.exe
C:\Program Files\COMODO\Firewall\cfp.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Comodo\Comodo AntiVirus\CMain.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\COMODO\Firewall\cmdagent.exe
C:\Program Files\Comodo\common\CAVASpy\cavasm.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Linksys Wireless-G PCI Network Adapter with SpeedBooster\WLService.exe
C:\Program Files\Linksys Wireless-G PCI Network Adapter with SpeedBooster\WMP54GSv1_1.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Comodo\Comodo AntiVirus\Cavaud.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O4 - HKLM\..\Run: [TosGbWatcher] "C:\Program Files\TOSHIBA\gigabeat room 3.0\TosGbWatcher.exe"
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\COMODO\Firewall\cfp.exe" -h
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [cnfgCav] "C:\Program Files\Comodo\Comodo AntiVirus\CMain.exe"
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1203123953515
O20 - AppInit_DLLs:  C:\WINDOWS\system32\guard32.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: ANWS - Sysinternals - www.sysinternals.com - C:\DOCUME~1\JEFFHE~1\LOCALS~1\Temp\ANWS.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\Firewall\cmdagent.exe
O23 - Service: Comodo Anti-Virus and Anti-Spyware Service - Comodo Inc. - C:\Program Files\Comodo\common\CAVASpy\cavasm.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: WMP54GSSVC - GEMTEKS - C:\Program Files\Linksys Wireless-G PCI Network Adapter with SpeedBooster\WLService.exe

–
End of file - 5741 bytes

EDIT: And here's my latest MBAM log; note the object at the bottom.
Malwarebytes' Anti-Malware 1.28
Database version: 1221
Windows 5.1.2600 Service Pack 3

9/30/08 12:40:48 AM
mbam-log-2008-09-30 (00-40-48).txt

Scan type: Full Scan (C:\|D:\|F:\|G:\|)
Objects scanned: 184401
Time elapsed: 1 hour(s), 24 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\drivers\vvicrnj.sys (Trojan.Agent) -> Delete on reboot.
That seems to be gone, now that I've done a reboot. However, I still seem to have something called dc3 (the name coincides with a known piece of malware) lurking in my recycle bin, invisible and undeletable either manually or by ATF; and those three random-named files in my TEMP files are similarly still there and now unkillable, which their predecessors were not. This seems to be getting worse, not better. Actually, I figured out why I couldn't delete those four files - my firewall had quarantined them. I removed them from the quarantine list and was then able to delete them in the usual way.
Post #2
I don't see a anti-virus program running. Get a free one.

Avira AntiVir Personal - FREE Antivirus
http://www.free-av.com/en/download/1/downl…_antivirus.html

Or

avast! 4
http://www.avast.com/eng/download-avast-home.html

Run a full scan and let us know what it finds along with a new HijackThis log.

Also please describe how your computer behaves at the moment

Note: Try not to post the logs in Code or Quotes, makes it easier to read without them.
Post #3 last edited
Actually, Comodo Anti-Virus is running in that report (immediately below the same manufacturer's firewall). I have it taking turns with AVG every few months, on the theory that if one misses something the other might catch it. Are the ones you suggested notably superior to these two? I found that I took a huge performance hit from Avast, and Comodo's firewall seems very good in my non-expert, but much more than usually computer-literate, opinion; I was hoping that would be reflected in their AV as well.

My computer actually seems to be fine after doing the various things mentioned in my first post and in my thread in the Windows forum (linked at the top). I haven't noticed any suspicious behaviour since running that most recent MBAW scan posted above, other than the undeletable files that turned out to be my own fault for quarantining them. I *hope* I'm fine after taking those steps, but you can see why I'd want a second opinion; besides, two other volunteers on this forum told me to post here.

Sorry about the code boxes. The reason was actually to make the non-log parts of my post stand out, to ensure they'd be read. Nothing personal, but I've had a lot of people who were supposed to be trying to help me miss important stuff in contexts like this.

Do you still want a full scan? Am I to assume, from the fact that you didn't say otherwise, that you don't see anything suspicious in the HJT log?
Post #4
O23 - Service: Comodo Anti-Virus and Anti-Spyware Service - Comodo Inc. - C:\Program Files\Comodo\common\CAVASpy\cavasm.exe

Sorry I missed it.

Lets see if anything is hidding with combofix.

Download ComboFix from Here or Here to your Desktop.

In the event you already have Combofix, this is a new version that I need you to download.
It must be saved directly to your desktop.

Make sure you are disconnected from the net

1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  • Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan.
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
  • Remember to re enable the protection again afterwards before connecting to the net

2. Close any open browsers and make sure you are disconnected from the net. Unplug the cable if need be before running combofix.
  • IF you have not already done so Combofix will disconnect your machine from the Internet when it starts.
  • If there is no internet connection when Combofix has completely finished then restart your computer to restore back the connections.

3. Now double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.
Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review

Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze.
Give it atleast 20-30 minutes to finish if needed.
Post #5
Here is Combofix:

ComboFix 08-09-30.03 - Jeff Heikkinen 2008-09-30 22:32:45.2 - NTFSx86

Running from: C:\Documents and Settings\[removed]\Desktop\ComboFix.exe

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\WINDOWS\system32\wgalogon.dll

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

——-\Service_fnhoje


((((((((((((((((((((((((( Files Created from 2008-09-01 to 2008-10-01 )))))))))))))))))))))))))))))))
.

2008-09-28 19:41 . 2008-09-10 00:04 38,528 –a—— C:\WINDOWS\system32\drivers\mbamswissarmy.sys
2008-09-28 19:41 . 2008-09-10 00:03 17,200 –a—— C:\WINDOWS\system32\drivers\mbam.sys
2008-09-28 19:39 . 2008-09-28 19:39 d——– C:\Program Files\Common Files\Download Manager
2008-09-28 02:18 . 2008-09-28 02:18 d——– C:\Program Files\Trend Micro
2008-09-28 02:03 . 2008-09-28 02:02 102,400 –a—— C:\WINDOWS\system32\drivers\cavasm.sys
2008-09-28 02:03 . 2008-09-28 02:02 73,728 –a—— C:\WINDOWS\system32\CavEmLSP.dll
2008-09-28 02:02 . 2008-09-28 02:02 434,252 –a—— C:\WINDOWS\system32\MSVCRTD.DLL
2008-09-28 02:02 . 2008-09-28 02:02 216,576 –a—— C:\WINDOWS\system32\monln.dll
2008-09-26 05:45 . 2008-09-26 05:45 d——– C:\Documents and Settings\Jeff Heikkinen\Application Data\HP
2008-09-25 22:21 . 2008-09-25 22:21 d——– C:\Program Files\Common Files\HP
2008-09-25 22:18 . 2008-09-25 22:18 d——– C:\Program Files\Hewlett-Packard
2008-09-25 22:18 . 2008-09-25 22:18 d——– C:\Program Files\Common Files\Hewlett-Packard
2008-09-25 22:15 . 2006-03-19 19:48 49,920 -ra—— C:\WINDOWS\system32\drivers\HPZid412.sys
2008-09-25 22:15 . 2006-03-19 19:48 16,496 -ra—— C:\WINDOWS\system32\drivers\HPZipr12.sys
2008-09-25 22:14 . 2005-10-11 21:20 77,824 -ra—— C:\WINDOWS\system32\hpzids01.dll
2008-09-25 22:14 . 2006-07-03 11:54 38,400 –a—— C:\WINDOWS\system32\hpz3l4sa.dll
2008-09-25 22:14 . 2006-03-19 19:48 21,568 -ra—— C:\WINDOWS\system32\drivers\HPZius12.sys
2008-09-25 22:07 . 2008-09-25 22:07 d——– C:\WINDOWS\carrier
2008-09-25 22:06 . 2008-04-13 13:45 15,104 –a—— C:\WINDOWS\system32\drivers\usbscan.sys
2008-09-25 22:06 . 2008-04-13 13:45 15,104 –a–c— C:\WINDOWS\system32\dllcache\usbscan.sys
2008-09-25 22:05 . 2008-04-13 13:45 32,128 –a—— C:\WINDOWS\system32\drivers\usbccgp.sys
2008-09-25 22:05 . 2008-04-13 13:45 32,128 –a–c— C:\WINDOWS\system32\dllcache\usbccgp.sys
2008-09-25 22:03 . 2008-09-25 22:07 d——– C:\Program Files\HP
2008-09-25 21:58 . 2008-09-26 05:49 142,068 –a—— C:\WINDOWS\hpwins05.dat
2008-09-12 04:47 . 2008-09-12 04:52 6,643 –a—— C:\WINDOWS\system32\spupdsvc.inf
2008-09-12 04:35 . 2008-09-12 04:35 d——– C:\WINDOWS\system32\scripting
2008-09-12 04:35 . 2008-09-12 04:35 d——– C:\WINDOWS\system32\en
2008-09-12 04:35 . 2008-09-12 04:35 d——– C:\WINDOWS\system32\bits
2008-09-12 04:35 . 2008-09-12 04:35 d——– C:\WINDOWS\l2schemas
2008-09-12 04:29 . 2008-09-12 04:37 d——– C:\WINDOWS\ServicePackFiles
2008-09-12 03:57 . 2008-04-13 19:12 4,274,816 ——— C:\WINDOWS\system32\nv4_disp.dll
2008-09-12 03:56 . 2004-08-03 23:41 1,041,536 ——— C:\WINDOWS\system32\drivers\hsfdpsp2.sys
2008-09-12 03:55 . 2001-08-23 07:00 381,425 —–c— C:\WINDOWS\system32\dllcache\copycd.wmv
2008-09-06 22:34 . 2008-09-22 03:01 d——– C:\Doctor Who
2008-09-05 23:30 . 2008-09-05 23:30 241,704 –a—— C:\WINDOWS\system32\WgaLogon.bak
2008-09-05 23:30 . 2008-09-05 23:30 241,704 —–c— C:\WINDOWS\system32\dllcache\wgaLogon.dll
2008-09-05 23:29 . 2008-09-05 23:29 917,032 —–c— C:\WINDOWS\system32\dllcache\WgaTray.exe
2008-09-03 00:12 . 2008-09-03 00:54 d——– C:\Documents and Settings\Jeff Heikkinen\Application Data\vlc
2008-09-02 23:37 . 2008-09-02 23:37 d——– C:\Program Files\VideoLAN

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-10-03 02:30 7,680 —-a-w C:\WINDOWS\system32\ff_vfw.dll
2008-10-03 02:30 60,273 —-a-w C:\WINDOWS\system32\pthreadGC2.dll
2008-10-01 02:15 ——— d—–w C:\Program Files\Mozilla Thunderbird
2008-09-29 00:41 ——— d—–w C:\Program Files\Malwarebytes' Anti-Malware
2008-09-28 08:20 ——— d—–w C:\Program Files\PC Tools AntiVirus
2008-09-28 07:03 ——— d—–w C:\Program Files\COMODO
2008-09-28 07:03 ——— d—–w C:\Documents and Settings\All Users\Application Data\comodo
2008-09-28 07:02 499,712 —-a-w C:\WINDOWS\system32\msvcp71.dll
2008-09-28 07:02 348,160 —-a-w C:\WINDOWS\system32\msvcr71.dll
2008-09-28 07:02 1,060,864 —-a-w C:\WINDOWS\system32\MFC71.dll
2008-09-28 06:50 ——— d—–w C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
2008-09-28 06:01 ——— d—–w C:\Program Files\Spybot - Search & Destroy
2008-09-28 05:58 ——— d—–w C:\Documents and Settings\Jeff Heikkinen\Application Data\AVG7
2008-09-28 05:58 ——— d—–w C:\Documents and Settings\All Users\Application Data\Grisoft
2008-09-28 05:58 ——— d—–w C:\Documents and Settings\All Users\Application Data\avg7
2008-09-27 18:32 ——— d–h–w C:\Program Files\InstallShield Installation Information
2008-09-23 07:46 ——— d—–w C:\Documents and Settings\Jeff Heikkinen\Application Data\Azureus
2008-09-02 08:18 ——— d—–w C:\Program Files\DivX
2008-08-30 09:34 ——— d—–w C:\Program Files\Azureus
2008-08-30 03:40 ——— d—–w C:\Program Files\Binary News Reaper
2008-08-29 00:27 ——— d—–w C:\Program Files\iTunes
2008-08-29 00:26 ——— d—–w C:\Program Files\iPod
2008-08-29 00:21 ——— d—–w C:\Program Files\QuickTime
2008-08-28 17:43 ——— d—–w C:\Documents and Settings\LocalService\Application Data\Talkback
2008-08-28 17:42 ——— d—–w C:\Documents and Settings\LocalService\Application Data\Thunderbird
2008-08-26 17:21 ——— d—–w C:\Program Files\eMule
2008-08-24 18:24 87,056 —-a-w C:\WINDOWS\system32\drivers\cmdGuard.sys
2008-08-24 18:24 24,208 —-a-w C:\WINDOWS\system32\drivers\cmdhlp.sys
2008-08-24 18:24 143,104 —-a-w C:\WINDOWS\system32\guard32.dll
2008-07-25 08:36 524,288 —-a-w C:\WINDOWS\system32\DivXsm.exe
2008-07-23 16:50 3,596,288 —-a-w C:\WINDOWS\system32\qt-dx331.dll
2008-07-23 16:48 200,704 —-a-w C:\WINDOWS\system32\ssldivx.dll
2008-07-23 16:48 1,044,480 —-a-w C:\WINDOWS\system32\libdivx.dll
2008-07-23 16:46 12,288 —-a-w C:\WINDOWS\system32\DivXWMPExtType.dll
2008-07-19 03:10 94,920 —-a-w C:\WINDOWS\system32\cdm.dll
2008-07-19 03:10 53,448 —-a-w C:\WINDOWS\system32\wuauclt.exe
2008-07-19 03:10 45,768 —-a-w C:\WINDOWS\system32\wups2.dll
2008-07-19 03:10 36,552 —-a-w C:\WINDOWS\system32\wups.dll
2008-07-19 03:09 563,912 —-a-w C:\WINDOWS\system32\wuapi.dll
2008-07-19 03:09 325,832 —-a-w C:\WINDOWS\system32\wucltui.dll
2008-07-19 03:09 205,000 —-a-w C:\WINDOWS\system32\wuweb.dll
2008-07-19 03:09 1,811,656 —-a-w C:\WINDOWS\system32\wuaueng.dll
2008-07-19 03:07 270,880 —-a-w C:\WINDOWS\system32\mucltui.dll
2008-07-19 03:07 210,976 —-a-w C:\WINDOWS\system32\muweb.dll
2008-07-07 20:26 253,952 —-a-w C:\WINDOWS\system32\es.dll
2007-11-27 23:38 32,608 —-a-w C:\Documents and Settings\Jeff Heikkinen\Application Data\GDIPFONTCACHEV1.DAT
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"TosGbWatcher"="C:\Program Files\TOSHIBA\gigabeat room 3.0\TosGbWatcher.exe" [2008-02-03 118784]
"COMODO Firewall Pro"="C:\Program Files\COMODO\Firewall\cfp.exe" [2008-08-24 1655552]
"Adobe Reader Speed Launcher"="C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-11 39792]
"AppleSyncNotifier"="C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe" [2008-07-22 116040]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2008-07-30 289064]
"cnfgCav"="C:\Program Files\Comodo\Comodo AntiVirus\CMain.exe" [2008-09-28 110592]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Cisco Systems VPN Client.lnk - C:\Program Files\Cisco Systems\VPN Client\vpngui.exe [2007-10-11 1524776]
HP Digital Imaging Monitor.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe [2006-02-19 288472]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"= C:\WINDOWS\system32\guard32.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"VIDC.ACDV"= ACDV.dll

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AlcoholAutomount]
–a—— 2007-12-22 02:23 221568 C:\Program Files\Alcohol Soft\Alcohol 120\AxCmd.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"StarWindServiceAE"=2 (0x2)
"iPod Service"=3 (0x3)
"InCDsrv"=2 (0x2)
"srservice"=2 (0x2)
"ERSvc"=2 (0x2)

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"C:\\Program Files\\ABC\\abc.exe"=
"C:\\Program Files\\eMule\\emule.exe"=
"C:\\Program Files\\Azureus\\Azureus.exe"=
"C:\\Program Files\\iTunes\\iTunes.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"37298:TCP"= 37298:TCP:abc default

R0 SI3112r;Silicon Image SiI 3112 SATARaid Controller;C:\WINDOWS\system32\DRIVERS\si3112r.sys [2003-02-23 85265]
R0 Spssys;Toshiba SPS Service;C:\WINDOWS\system32\drivers\spssys.sys [2004-05-07 164256]
R1 cmdGuard;COMODO Firewall Pro Sandbox Driver;C:\WINDOWS\system32\DRIVERS\cmdguard.sys [2008-08-24 87056]
R1 cmdHlp;COMODO Firewall Pro Helper Driver;C:\WINDOWS\system32\DRIVERS\cmdhlp.sys [2008-08-24 24208]
S3 ANWS;ANWS;C:\DOCUME~1\JEFFHE~1\LOCALS~1\Temp\ANWS.exe [ ]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12

*Newly Created Service* - GTNDIS5
.
.
——- Supplementary Scan ——-
.
FireFox -: Profile - C:\Documents and Settings\Jeff Heikkinen\Application Data\Mozilla\Firefox\Profiles\rotpfjf6.default\
FF -: plugin - C:\Program Files\DivX\DivX Content Uploader\npUpload.dll
FF -: plugin - C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll
.

**************************************************************************

catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-09-30 22:38:59
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
———————— Other Running Processes ————————
.
C:\WINDOWS\system32\ati2evxx.exe
C:\WINDOWS\system32\ati2evxx.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\COMODO\Firewall\cmdagent.exe
C:\Program Files\COMODO\Common\CAVASpy\cavasm.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Linksys Wireless-G PCI Network Adapter with SpeedBooster\WLService.exe
C:\Program Files\Linksys Wireless-G PCI Network Adapter with SpeedBooster\WMP54GSv1_1.exe
C:\Program Files\COMODO\Comodo AntiVirus\cavse.exe
C:\Program Files\COMODO\Comodo AntiVirus\cavse.exe
C:\Program Files\HP\Digital Imaging\bin\hpqste08.exe
.
**************************************************************************
.
Completion time: 2008-09-30 22:43:55 - machine was rebooted
ComboFix-quarantined-files.txt 2008-10-01 03:43:39
ComboFix2.txt 2008-02-03 10:20:07

Pre-Run: 111 526 432 768 bytes free
Post-Run: 111,503,908,864 bytes free

188 — E O F — 2008-09-26 17:23:08


And here is HJT:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:52:11 PM, on 9/30/08
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\COMODO\Firewall\cmdagent.exe
C:\Program Files\Comodo\common\CAVASpy\cavasm.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Linksys Wireless-G PCI Network Adapter with SpeedBooster\WLService.exe
C:\Program Files\Linksys Wireless-G PCI Network Adapter with SpeedBooster\WMP54GSv1_1.exe
C:\Program Files\TOSHIBA\gigabeat room 3.0\TosGbWatcher.exe
C:\Program Files\COMODO\Firewall\cfp.exe
C:\Program Files\Comodo\Comodo AntiVirus\CMain.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Comodo\Comodo AntiVirus\Cavaud.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O4 - HKLM\..\Run: [TosGbWatcher] "C:\Program Files\TOSHIBA\gigabeat room 3.0\TosGbWatcher.exe"
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\COMODO\Firewall\cfp.exe" -h
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [cnfgCav] "C:\Program Files\Comodo\Comodo AntiVirus\CMain.exe"
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1203123953515
O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: ANWS - Unknown owner - C:\DOCUME~1\JEFFHE~1\LOCALS~1\Temp\ANWS.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\Firewall\cmdagent.exe
O23 - Service: Comodo Anti-Virus and Anti-Spyware Service - Comodo Inc. - C:\Program Files\Comodo\common\CAVASpy\cavasm.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: WMP54GSSVC - GEMTEKS - C:\Program Files\Linksys Wireless-G PCI Network Adapter with SpeedBooster\WLService.exe

–
End of file - 5266 bytes

(Exlanations of discrepancies: I ditched Guard (AVG Anti-Spyware) because it was an out-of-date trial version that no longer did anything but nag me to perform updates it would no longer actually let me perform. I scan with Spybot about once a week anyway. I also got rid of Bonjour because I've been meaning to for ages, I realize it's not harmful but it seems useless and mildly annoying and it's just a hair too close to spyware for me to be completely comfortable with it.

Thanks for all the help, I really appreciate it. I would, however, appreciate it even more if I could get answers to a couple of questions from my previous post:
- Is there a reason to prefer the two anti-virus programs you mentioned earlier to the ones I'm using now?
- Did you see anything suspicious in the logs I posted earlier, besides the obvious thing at the end of the MBAM log? I assume not but I just want to check to make sure.
Post #6

Is there a reason to prefer the two anti-virus programs you mentioned earlier to the ones I'm using now?

No reason other then they're good free programs.

Did you see anything suspicious in the logs I posted earlier, besides the obvious thing at the end of the MBAM log?

Only the 023 I've listed in the HJT fix.


Good job :thumbup:

  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.

    • [external image: Posted Image]



    Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a checkmark/tick in the box on the left side on these:

    O23 - Service: ANWS - Unknown owner - C:\DOCUME~1\JEFFHE~1\LOCALS~1\Temp\ANWS.exe (file missing)

    Close ALL windows and browsers except HijackThis and click "Fix checked"

    Delete these Files if listed:
    C:\DOCUMENTS and settings\JEFFHE~1\LOCAL Settings\Temp\ANWS.exe


    Reboot and "copy/paste" a new HijackThis log file into this thread.

    Also please describe how your computer behaves at the moment.
Post #7 last edited
Was that first thing supposed to uninstall ComboFix? The icon's still there. (Also, my firewall's application control showed it going through a *LOT* of registry keys and folders.)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:29:38 PM, on 10/01/08
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\TOSHIBA\gigabeat room 3.0\TosGbWatcher.exe
C:\Program Files\COMODO\Firewall\cfp.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Comodo\Comodo AntiVirus\CMain.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\COMODO\Firewall\cmdagent.exe
C:\Program Files\Comodo\common\CAVASpy\cavasm.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Linksys Wireless-G PCI Network Adapter with SpeedBooster\WLService.exe
C:\Program Files\Linksys Wireless-G PCI Network Adapter with SpeedBooster\WMP54GSv1_1.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Comodo\Comodo AntiVirus\Cavaud.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O4 - HKLM\..\Run: [TosGbWatcher] "C:\Program Files\TOSHIBA\gigabeat room 3.0\TosGbWatcher.exe"
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\COMODO\Firewall\cfp.exe" -h
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [cnfgCav] "C:\Program Files\Comodo\Comodo AntiVirus\CMain.exe"
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1203123953515
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\Firewall\cmdagent.exe
O23 - Service: Comodo Anti-Virus and Anti-Spyware Service - Comodo Inc. - C:\Program Files\Comodo\common\CAVASpy\cavasm.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: WMP54GSSVC - GEMTEKS - C:\Program Files\Linksys Wireless-G PCI Network Adapter with SpeedBooster\WLService.exe

–
End of file - 5276 bytes


My computer is not currently behaving in any unusual or suspicious ways.
Post #8
Good job :thumbup:

Here's my usual all clean post

Log looks good :D


  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.

[*]Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week

(Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.


[*]Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.

Without a firewall your computer is succeptible to being hacked and taken over.
I am very serious about this and see it happen almost every day with my clients.
Simply using a Firewall in its default configuration can lower your risk greatly.

For a tutorial on Firewalls and a listing of some available ones see the link below:
Note: I no longer suggest Zone Alarm

Understanding and Using Firewalls


[*]Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.

This will ensure your computer has always the latest security updates available installed on your computer.
If there are new updates to install, install them immediately, reboot your computer, and revisit the site
until there are no more critical updates.


[*]MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.


[*] Winpatrol



[*]Update all these programs regularly - Make sure you update all the programs I have listed regularly.

Without regular updates you WILL NOT be protected when new malicious programs are released.

Only run one Anti-Virus and Firewall program.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein
Post #9
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI