8 replies to this topic

[PestPro]

I am running Windows Vista with Outlook 2003, and I am getting duplicate mail all the time. I have tried to uninstall and reinstall, Still dont work. Any suggestions?

[Tallon41]

What kind of Mail client is your Outlook setup for ? Pop3 IMAP Exchange Mail server. Tallon41

[PestPro]

What kind of Mail client is your Outlook setup for ?

Pop3
IMAP
Exchange Mail server.

Tallon41

POP 3

[PestPro]

What kind of Mail client is your Outlook setup for ?

Pop3
IMAP
Exchange Mail server.

Tallon41

POP 3

[Tallon41]

in Tools---E-mail Accounts--view or change existing--change---more settings--- when the "internet e-mail settings" window opens, click the -advanced- tab, what box(s) does the "delivery" section currently have checked ? Tallon41 [ Is the duplicate mail appearing in the Inbox, or in the Junk E-Mail folder ? ]

Edited by Tallon41, 29 September 2008 - 05:20 PM.

[PestPro]

in Tools---E-mail Accounts--view or change existing--change---more settings---

when the "internet e-mail settings" window opens,
click the -advanced- tab,
what box(s) does the "delivery" section currently have checked ?

Tallon41

[ Is the duplicate mail appearing in the Inbox, or in the Junk E-Mail folder ? ]

Under the delivery options no boxes are checked
And the mail is only showing up in my inbox

[Tallon41]

Are you using 3rd party software to download the PoP mail and then give it to your outlook ? Do you sync your Outlook with a PDA of some kind ? Typically dups do not happen often. Outlook keeps track of the messages it downloads. However, if the 'downloading new mail' task does not complete successfully, then Outlook will err on the side of caution and begin downloading messages from the beginning again. If you are using one of the above 2 scenarios, then duplicate mail messages are a known issue. There ARE add-ins, (for a small fee,) available for Office that will hunt and delete them if you prefer. If your Anti-Virus software is scanning your e-mail, (which it should, or get a new one,) make sure your AV software is fully updated. If the problem persists, you can dis-able the AVs add-in scanner and try it; though you will want to be VERY careful about opening any e-mail attachments, (as in....I would not do so unless it is scanned first,) until your e-mail scanner is back online. Tools----options---click the -advanced options- button When the "advanced options" window opens, click the -Add-In Manager- button, it will open another window, un-check the email scanner add-in and [ok] [ok] back to Outlook, close wait for 30seconds, (outlook's window goes away but the program is still "closing" in the background....and cannot be "opened" while it is not done "closing".) Tallon41

Edited by Tallon41, 30 September 2008 - 11:10 AM.

[PestPro]

Are you using 3rd party software to download the PoP mail and then give it to your outlook ?

Do you sync your Outlook with a PDA of some kind ?

Typically dups do not happen often. Outlook keeps track of the messages it downloads. However, if the 'downloading new mail' task does not complete successfully, then Outlook will err on the side of caution and begin downloading messages from the beginning again. If you are using one of the above 2 scenarios, then duplicate mail messages are a known issue. There ARE add-ins, (for a small fee,) available for Office that will hunt and delete them if you prefer.

If your Anti-Virus software is scanning your e-mail, (which it should, or get a new one,) make sure your AV software is fully updated.
If the problem persists, you can dis-able the AVs add-in scanner and try it; though you will want to be VERY careful about opening any e-mail attachments, (as in....I would not do so unless it is scanned first,) until your e-mail scanner is back online.

Tools----options---click the -advanced options- button
When the "advanced options" window opens, click the -Add-In Manager- button, it will open another window,
un-check the email scanner add-in and [ok] [ok] back to Outlook, close wait for 30seconds, (outlook's window goes away but the program is still "closing" in the background....and cannot be "opened" while it is not done "closing".)

Tallon41

No..3rd party software..and I do not have PDA....sometimes I have problems with the send and receive when I log onto Outlook, but not that often and it happens with everything is running smooth...

[silverphoenix]

hello PestPro and Tallon41, as i was reading i was thinking maybe there are two mail accounts but then he said he reinstalled it already so that's not the case unless he's creating two accounts with the same email..(hehe pestpro will slap me for this..)

anyway, try to check out this info. microsoft info regarding duplicate email through POP3

download the hotfix and hopefully that fix the issue.