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[Resolved] Removed XP 2008 Antivirus, cleaning up

4 min read

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Post #1
Hi All,

Somehow, my parent's computer had the XP 2008 Antivirus program installed, and it (or something) was consuming her computer's resources.

I managed to remove the infestation with malwarebytes, but I want to make sure that we have all the malware taken care of.

Please see their HJT log below:

Logfile of HijackThis v1.99.1
Scan saved at 4:35:42 PM, on 9/20/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 SP2 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\PROGRA~1\Mozilla Firefox\firefox.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\PROGRA~1\MICROS~2\OFFICE11\OUTLOOK.EXE
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.comcast.net/toolbar2.0/search/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: Copy to Semagic - C:\Program Files\Semagic\copy.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html

O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html

O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html

O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html

O8 - Extra context menu item: Semagic - C:\Program Files\Semagic\link.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: PackageCab - http://ak.imgag.com/imgag/cp/install/AxCtp2.cab
O16 - DPF: {BB383206-6DA1-4E80-B62A-3DF950FCC697} (Create & Print ActiveX Plug-in) - http://ak.imgag.com/imgag/cp/install/AxCtp2.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab

O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe

O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: IBEQH - Unknown owner - C:\DOCUME~1\Denise\LOCALS~1\Temp\IBEQH.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe


Any help would be greatly appreciated.

Thanks.
Post #2
Hello and Welcome to the forum.

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:


Open Notepad, click on Format and uncheck Word Wrap.

Next:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Clear "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Clear "Hide protected operating system files."
Click Apply, and then click OK.


Please do not delete anything unless instructed to.



Next:

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»

Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.


(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time.

Next:

Download ComboFix from Here or Here to your Desktop.
**Note: In the event you already have Combofix, please delete it from your desktop and download this new version . It is important that it is saved directly to your desktop**
——————————————————————–
  • Close any open browsers and make sure you are disconnected from the net. Unplug the cable if need be before running combofix.
  • WARNING: IF you have not already done so Combofix will disconnect your machine from the Internet when it starts
  • Please do not re-connect your machine back to the Internet until Combofix has completely finished.
——————————————————————–

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.
Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review

****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

*If there is no internet connection when Combofix has completely finished then restart your computer to restore back the connections.

Give it atleast 20-30 minutes to finish if needed.
Post #3
Hi LDTate,

I ran ATFCleaner and ComboFix. Below is my ComboFix log.

ComboFix 08-09-20.05 - Denise 2008-09-21 14:08:42.1 - NTFSx86
Running from: C:\Documents and Settings\[removed]\Desktop\ComboFix.exe
* Created a new restore point

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

——-\Legacy_TDSSSERV
——-\Service_TDSSserv


((((((((((((((((((((((((( Files Created from 2008-08-21 to 2008-09-21 )))))))))))))))))))))))))))))))
.

2008-09-17 09:32 . 2008-09-17 09:32 d——– C:\Program Files\Netflix
2008-09-16 18:23 . 2008-09-16 18:23 d——– C:\Documents and Settings\Denise\Application Data\Malwarebytes
2008-09-16 18:22 . 2008-09-16 19:16 d——– C:\Program Files\Malwarebytes' Anti-Malware
2008-09-16 18:22 . 2008-09-16 18:22 d——– C:\Documents and Settings\All Users\Application Data\Malwarebytes
2008-09-16 18:22 . 2008-09-10 00:07 38,528 –a—— C:\WINDOWS\system32\drivers\mbamswissarmy.sys
2008-09-16 18:22 . 2008-09-10 00:07 17,200 –a—— C:\WINDOWS\system32\drivers\mbam.sys
2008-09-16 11:50 . 2008-09-16 11:50 d——– C:\WINDOWS\Sun
2008-09-02 12:06 . 2000-07-05 09:16 606,208 –a—— C:\WINDOWS\system32\clsNRN22.dll
2008-09-02 12:06 . 2000-07-05 09:02 125,952 –a—— C:\WINDOWS\system32\clsNPB22.dll
2008-09-02 12:06 . 2000-07-05 09:03 86,016 –a—— C:\WINDOWS\system32\clsNCX22.dll
2008-09-02 12:06 . 2000-07-05 09:16 38,400 –a—— C:\WINDOWS\system32\clsNOL22.dll
2008-09-02 12:06 . 1996-02-22 04:09 32,256 –a—— C:\WINDOWS\system32\Decln.dll
2008-09-02 12:06 . 1996-02-23 06:34 14,629 –a—— C:\WINDOWS\system32\Declw.dll
2008-09-02 11:38 . 2008-09-02 12:04 d——– C:\Program Files\PC HugWare
2008-09-01 09:37 . 2008-09-21 14:24 54,156 –ah—– C:\WINDOWS\QTFont.qfn
2008-09-01 09:37 . 2008-09-01 09:37 1,409 –a—— C:\WINDOWS\QTFont.for
2008-08-26 09:16 . 2008-08-26 09:16 d——– C:\Program Files\1&1
2008-08-26 09:16 . 2008-08-26 09:16 d——– C:\Documents and Settings\Denise\Application Data\1&1

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-09-21 09:00 ——— d—–w C:\Documents and Settings\All Users\Application Data\avg7
2008-09-20 23:32 ——— d—–w C:\Documents and Settings\Denise\Application Data\AVG7
2008-09-15 01:02 ——— d—–w C:\Program Files\Semagic
2008-07-25 05:45 ——— d—–w C:\Documents and Settings\Denise\Application Data\OpenOffice.org2
2008-07-21 07:12 ——— d—–w C:\Program Files\OpenOffice.org 2.4
2008-07-21 07:10 ——— d—–w C:\Program Files\Java
2008-07-21 07:08 ——— d—–w C:\Program Files\Common Files\Java
2008-07-19 05:10 94,920 —-a-w C:\WINDOWS\system32\cdm.dll
2008-07-19 05:10 53,448 —-a-w C:\WINDOWS\system32\wuauclt.exe
2008-07-19 05:10 45,768 —-a-w C:\WINDOWS\system32\wups2.dll
2008-07-19 05:10 36,552 —-a-w C:\WINDOWS\system32\wups.dll
2008-07-19 05:09 563,912 —-a-w C:\WINDOWS\system32\wuapi.dll
2008-07-19 05:09 325,832 —-a-w C:\WINDOWS\system32\wucltui.dll
2008-07-19 05:09 205,000 —-a-w C:\WINDOWS\system32\wuweb.dll
2008-07-19 05:09 1,811,656 —-a-w C:\WINDOWS\system32\wuaueng.dll
2008-07-19 05:07 270,880 —-a-w C:\WINDOWS\system32\mucltui.dll
2008-07-19 05:07 210,976 —-a-w C:\WINDOWS\system32\muweb.dll
2008-07-07 20:26 253,952 —-a-w C:\WINDOWS\system32\es.dll
2008-06-25 01:12 295,936 ——w C:\WINDOWS\system32\wmpeffects.dll
2008-06-24 16:43 74,240 —-a-w C:\WINDOWS\system32\mscms.dll
2008-06-23 09:00 12,296,433 ——w C:\avg7qt.dat
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2008-04-13 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"QuickTime Task"="C:\Program Files\QuickTime\QTTask.exe" [2007-10-19 286720]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2007-11-02 267048]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe" [2007-12-14 144784]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"AVG7_Run"="C:\PROGRA~1\Grisoft\AVG7\avgw.exe" [2007-10-23 219136]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"AOL ACS"=2 (0x2)

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\Program Files\\Grisoft\\AVG7\\avginet.exe"=
"C:\\Program Files\\Grisoft\\AVG7\\avgamsvr.exe"=
"C:\\Program Files\\Grisoft\\AVG7\\avgcc.exe"=
"C:\\Program Files\\Grisoft\\AVG7\\avgemc.exe"=
"C:\\Program Files\\Messenger\\msmsgs.exe"=
"C:\\WINDOWS\\pchealth\\helpctr\\binaries\\HelpCtr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"C:\\Program Files\\AIM6\\aim6.exe"=
"C:\\Program Files\\iTunes\\iTunes.exe"=
"C:\\Program Files\\NetMeeting\\conf.exe"=
"C:\\AV-CLS\\WGET.EXE"=
"C:\\Program Files\\AceBIT\\WISE-FTP\\wise_ftp.exe"=
"C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"C:\\Program Files\\Windows Live\\Messenger\\livecall.exe"=

R2 Viewpoint Manager Service;Viewpoint Manager Service;C:\Program Files\Viewpoint\Common\ViewpointService.exe [2007-01-04 24652]
S3 IBEQH;IBEQH;C:\DOCUME~1\Denise\LOCALS~1\Temp\IBEQH.exe [ ]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{c93397a5-22c0-11dc-9c34-0010b58da32d}]
\Shell\AutoRun\command - F:\LaunchU3.exe
.
Contents of the 'Scheduled Tasks' folder
.
- - - - ORPHANS REMOVED - - - -

HKLM-Run-Wise-FTP Scheduler - (no file)
MSConfigStartUp-lphcgl0j0e51t - C:\WINDOWS\system32\lphcgl0j0e51t.exe
MSConfigStartUp-SMrhcll0j0e51t - C:\Program Files\rhcll0j0e51t\rhcll0j0e51t.exe


.
——- Supplementary Scan ——-
.
FireFox -: Profile - C:\Documents and Settings\Denise\Application Data\Mozilla\Firefox\Profiles\6h4y4i0n.default\
FireFox -: prefs.js - STARTUP.HOMEPAGE - hxxp://www.pageaday.com/pad/2007STNB/
.

**************************************************************************

catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-09-21 14:21:33
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
———————— Other Running Processes ————————
.
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\system32\CTSVCCDA.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\mnmsrvc.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\sessmgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\imapi.exe
.
**************************************************************************
.
Completion time: 2008-09-21 14:36:03 - machine was rebooted
ComboFix-quarantined-files.txt 2008-09-21 21:35:44

Pre-Run: 9,674,485,760 bytes free
Post-Run: 9,798,053,888 bytes free

141 — E O F — 2008-09-10 17:33:38


Below is my HJT log.

Logfile of HijackThis v1.99.1
Scan saved at 2:39:20 PM, on 9/21/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 SP2 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\mnmsrvc.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: Copy to Semagic - C:\Program Files\Semagic\copy.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html
O8 - Extra context menu item: Semagic - C:\Program Files\Semagic\link.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: PackageCab - http://ak.imgag.com/imgag/cp/install/AxCtp2.cab
O16 - DPF: {BB383206-6DA1-4E80-B62A-3DF950FCC697} (Create & Print ActiveX Plug-in) - http://ak.imgag.com/imgag/cp/install/AxCtp2.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: IBEQH - Unknown owner - C:\DOCUME~1\Denise\LOCALS~1\Temp\IBEQH.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe.

I probably won't be able to get to any followup fixes until next week, as I can only come up here on the weekend to work on their computer (unless it is something I can do via netmeeting).

Once again,

Thank you for all your help.
Post #4
Looks good. Only a little clean-up

1.Click Start > Settings > Control Panel.
2.Next, open Add/Remove Programs and remove if listed:
Viewpoint

After the above:


Good job :thumbup:

  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.

    • [external image: Posted Image]


    Here's my usual all clean post

    Log looks good :D


    • Make your Internet Explorer more secure - This can be done by following these simple instructions:
      • From within Internet Explorer click on the Tools menu and then click on Options.
      • Click once on the Security tab
      • Click once on the Internet icon so it becomes highlighted.
      • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
    (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
    Without a firewall your computer is succeptible to being hacked and taken over.
    I am very serious about this and see it happen almost every day with my clients.
    Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:
    Note: I no longer suggest Zone Alarm

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
    This will ensure your computer has always the latest security updates available installed on your computer.
    If there are new updates to install, install them immediately, reboot your computer, and revisit the site
    until there are no more critical updates.

  • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.
  • Winpatrol

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly.
    Without regular updates you WILL NOT be protected when new malicious programs are released.

Only run one Anti-Virus and Firewall program.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein
Post #5
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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