[Resolved] Desperately Need Help with XP Antivirus 2008

coastercarl1,

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

Updating Java:

• Download the latest version of Java Runtime Environment (JRE) 6 Update 7.
• Scroll down to where it says "The Java SE Runtime Environment (JRE) allows end-users to run Java applications".
• Click the "Download" button to the right.
• In the pull down menu next to Platform select Windows
• Check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement"
• Click Continue
• Click on the link to download Windows Offline Installation and save to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java versions.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u7-windows-i586-p.exe to install the newest version.

Now to Clean out the Java cache:

Go into the Control Panel and double-click the Java Icon. [external image: Posted Image]

• Under Temporary Internet Files, click the Settings… button
• click the Delete Files button.
• There are three options in the window to clear the cache - Leave all 3 Checked
  
  • Downloaded Applets
    Downloaded Applications
    Other Files
• Click OK on Delete Temporary Files Window
  Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
• Click OK to leave the Temporary Files Settings
• Click OK to leave the Java Control Panel.

With that done,Log looks good


Time for some housekeeping

• Click START then RUN
• Now type Combofix /u in the runbox and click OK
• Note the space between the X and the U, it needs to be there.
• [external image: Posted Image]

The above procedure will:

• Delete the following:
  • ComboFix and its associated files and folders.
  • VundoFix backups, if present
  • The C:\Deckard folder, if present
  • The C:_OtMoveIt folder, if present
• Reset the clock settings.
• Hide file extensions, if required.
• Hide System/Hidden files, if required.
• Reset System Restore.

Please re-enable any security that was disabled.

Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
(Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
Without a firewall your computer is succeptible to being hacked and taken over.
I am very serious about this and see it happen almost every day with my clients.
Simply using a Firewall in its default configuration can lower your risk greatly.

For a tutorial on Firewalls and a listing of some available ones see the link below:

Understanding and Using Firewalls

Keep Microsoft Windows Updated - This will ensure your computer has always the latest security updates available installed on your computer. The easiest way to do this is to turn on Automatic Updates. Do this by:

• From your desktop, right-click on My Computer,
• click on Properties
• Select the Automatic Updates tab
• Click on Automatic
• Click on Apply button
• Click on OK to exit.

If there are new updates to install, install them immediately, until there are no more critical updates.

Install SpywareBlaster - SpywareBlaster will add a large list of programs and sites into your Internet Explorer
settings that will protect you from running and downloading known malicious programs.

A tutorial on installing & using this product can be found here:

Using SpywareBlaster to protect your computer from Spyware and Malware

Download and install the free version of WinPatrol - This program protects your computer in a variety of ways and will work well with your existing security software.
Winpatrol


Update all these programs regularly - Make sure you update all the programs I have listed regularly.
Without regular updates you WILL NOT be protected when new malicious programs are released.


Only run one Anti-Virus and Firewall program.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein

Please respond back that you understand the above and let me know if you have any questions. Otherwise, this thread will be closed Resolved.

Ok I updated java and also downloaded the firewall, updates, and spywareblaster. Thank you so much for your help everything seems to be working great. Is there anything else I need to do?

coastercarl1, Just be careful and stay well. Good Luck

Thank you so much I couldn't have done it without you. You guys provide an awesome service! Thanks again and best wishes

coastercarl1, Glad we could help.

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