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Spyware / Malware / Virus Removal

[Resolved] PC and User Overwhelmed with Malware

14 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #16
jonwitte,


Download the attachment at the end of this post (this will be your runscanner file fixed by me)

  • Unzip it to your desktop then double click the runscanner icon this will run the program.
  • You will notice several entries in red and in blue.
  • Click the button at the top called Fix selected items
  • Accept the warning(s) and repeat until they are all gone.
  • Reboot your PC

Download and Run OTMoveIt2

Please download the OTMoveIt2 by OldTimer.
  • Save it to your desktop.
  • Please double-click OTMoveIt2.exe to run it.
  • Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    [kill explorer]
C:\WINDOWS\SYSTEM32\xcbgdtld.dll
C:\WINDOWS\SYSTEM32\mtppqy.dll
C:\WINDOWS\SYSTEM32\moxuvtbw.dll
C:\WINDOWS\SYSTEM32\wpbthxyq.dll
C:\WINDOWS\SYSTEM32\cvknsa.dll
C:\WINDOWS\SYSTEM32\vstyinsq.dll
C:\WINDOWS\SYSTEM32\rvinfj.dll
C:\WINDOWS\SYSTEM32\0^?
C:\WINDOWS\SYSTEM32\eqgssshi.dll
C:\WINDOWS\SYSTEM32\xynqkgdm.dll
C:\WINDOWS\SYSTEM32\mggqfsdo.dll
C:\WINDOWS\SYSTEM32\iifgEuVM.dll
C:\WINDOWS\SYSTEM32\svvnennc.ini
C:\WINDOWS\SYSTEM32\brbdiqll.exe
C:\DOCUME~1\JUDYWI~1\LOCALS~1\Temp\tzkE.tmp
purity 
EmptyTemp
[start explorer]
  • Return to OTMoveIt2, right click in the "Paste List of Files/Folders to Move" window (under the light Yellow bar) and choose Paste.
  • Click the red Moveit! button.
  • A log of files and folders moved will be created in the c:\_OTMoveIt\MovedFiles folder in the form of Date and Time (mmddyyyy_hhmmss.log). Please open this log in Notepad and post its contents in your next reply.
  • Close OTMoveIt2
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please download Deckard's System Scanner (DSS) and save it to your Desktop.
  • Close all other windows before proceeding.
  • Double-click on dss.exe and follow the prompts.
  • When it has finished, dss will open two Notepads main.txt and extra.txt – please copy (CTRL+A and then CTRL+C) and paste (CTRL+V) the contents of main.txt and extra.txt in your next reply.
Post #17
Hi Tomk, here we go, starting with the OTMoveIT2 log:

Explorer killed successfully
DllUnregisterServer procedure not found in C:\WINDOWS\SYSTEM32\xcbgdtld.dll
C:\WINDOWS\SYSTEM32\xcbgdtld.dll NOT unregistered.
C:\WINDOWS\SYSTEM32\xcbgdtld.dll moved successfully.
DllUnregisterServer procedure not found in C:\WINDOWS\SYSTEM32\mtppqy.dll
C:\WINDOWS\SYSTEM32\mtppqy.dll NOT unregistered.
C:\WINDOWS\SYSTEM32\mtppqy.dll moved successfully.
DllUnregisterServer procedure not found in C:\WINDOWS\SYSTEM32\moxuvtbw.dll
C:\WINDOWS\SYSTEM32\moxuvtbw.dll NOT unregistered.
C:\WINDOWS\SYSTEM32\moxuvtbw.dll moved successfully.
DllUnregisterServer procedure not found in C:\WINDOWS\SYSTEM32\wpbthxyq.dll
C:\WINDOWS\SYSTEM32\wpbthxyq.dll NOT unregistered.
C:\WINDOWS\SYSTEM32\wpbthxyq.dll moved successfully.
DllUnregisterServer procedure not found in C:\WINDOWS\SYSTEM32\cvknsa.dll
C:\WINDOWS\SYSTEM32\cvknsa.dll NOT unregistered.
C:\WINDOWS\SYSTEM32\cvknsa.dll moved successfully.
DllUnregisterServer procedure not found in C:\WINDOWS\SYSTEM32\vstyinsq.dll
C:\WINDOWS\SYSTEM32\vstyinsq.dll NOT unregistered.
C:\WINDOWS\SYSTEM32\vstyinsq.dll moved successfully.
DllUnregisterServer procedure not found in C:\WINDOWS\SYSTEM32\rvinfj.dll
C:\WINDOWS\SYSTEM32\rvinfj.dll NOT unregistered.
C:\WINDOWS\SYSTEM32\rvinfj.dll moved successfully.
< C:\WINDOWS\SYSTEM32\0^? >
C:\WINDOWS\SYSTEM32\0^’ moved successfully.
DllUnregisterServer procedure not found in C:\WINDOWS\SYSTEM32\eqgssshi.dll
C:\WINDOWS\SYSTEM32\eqgssshi.dll NOT unregistered.
C:\WINDOWS\SYSTEM32\eqgssshi.dll moved successfully.
DllUnregisterServer procedure not found in C:\WINDOWS\SYSTEM32\xynqkgdm.dll
C:\WINDOWS\SYSTEM32\xynqkgdm.dll NOT unregistered.
C:\WINDOWS\SYSTEM32\xynqkgdm.dll moved successfully.
DllUnregisterServer procedure not found in C:\WINDOWS\SYSTEM32\mggqfsdo.dll
C:\WINDOWS\SYSTEM32\mggqfsdo.dll NOT unregistered.
C:\WINDOWS\SYSTEM32\mggqfsdo.dll moved successfully.
DllUnregisterServer procedure not found in C:\WINDOWS\SYSTEM32\iifgEuVM.dll
C:\WINDOWS\SYSTEM32\iifgEuVM.dll NOT unregistered.
C:\WINDOWS\SYSTEM32\iifgEuVM.dll moved successfully.
C:\WINDOWS\SYSTEM32\svvnennc.ini moved successfully.
C:\WINDOWS\SYSTEM32\brbdiqll.exe moved successfully.
File/Folder C:\DOCUME~1\JUDYWI~1\LOCALS~1\Temp\tzkE.tmp not found.
< purity >
< EmptyTemp >
File delete failed. C:\DOCUME~1\JUDYWI~1\LOCALS~1\Temp\hpodvd09.log scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\JUDYWI~1\LOCALS~1\Temp\me_dpPziTrKP3CLFuw scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\JUDYWI~1\LOCALS~1\Temp\me_jsLAxjoRyUvJ9WR scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\JUDYWI~1\LOCALS~1\Temp\me_ObLYeYwxcClwZkJ scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\JUDYWI~1\LOCALS~1\Temp\me_ucTgeatcsn1wcwT scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\JUDYWI~1\LOCALS~1\Temp\me_WRY1lZ1ceOL2apt scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\JUDYWI~1\LOCALS~1\Temp\~DF3BF0.tmp scheduled to be deleted on reboot.
Temp folders emptied.
IE temp folders emptied.
Explorer started successfully

OTMoveIt2 by OldTimer - Version 1.0.4.3 log created on 08052008_180610

Files moved on Reboot…
C:\DOCUME~1\JUDYWI~1\LOCALS~1\Temp\hpodvd09.log moved successfully.
File C:\DOCUME~1\JUDYWI~1\LOCALS~1\Temp\me_dpPziTrKP3CLFuw not found!
File C:\DOCUME~1\JUDYWI~1\LOCALS~1\Temp\me_jsLAxjoRyUvJ9WR not found!
File C:\DOCUME~1\JUDYWI~1\LOCALS~1\Temp\me_ObLYeYwxcClwZkJ not found!
File C:\DOCUME~1\JUDYWI~1\LOCALS~1\Temp\me_ucTgeatcsn1wcwT not found!
File C:\DOCUME~1\JUDYWI~1\LOCALS~1\Temp\me_WRY1lZ1ceOL2apt not found!
File C:\DOCUME~1\JUDYWI~1\LOCALS~1\Temp\~DF3BF0.tmp not found!
========================================================

Deckard's System Scanner v20071014.68
Run by [removed] on 2008-08-05 18:18:26
Computer is in Normal Mode.
——————————————————————————–

– System Restore ————————————————————–

Successfully created a Deckard's System Scanner Restore Point.


– Last 5 Restore Point(s) –
35: 2008-08-05 22:18:35 UTC - RP1298 - Deckard's System Scanner Restore Point
34: 2008-08-05 21:59:15 UTC - RP1297 - Software Distribution Service 3.0
33: 2008-08-05 20:48:59 UTC - RP1296 - Installed WinZip 11.2
32: 2008-08-05 17:17:15 UTC - RP1295 - ComboFix created restore point
31: 2008-08-05 15:38:40 UTC - RP1294 - Removed Ascend Leadership


– First Restore Point –
1: 2008-07-18 19:59:00 UTC - RP1264 - System Checkpoint


Backed up registry hives.
Performed disk cleanup.



– HijackThis (run as Judy Wittenberg.exe) ————————————-

Unable to find log (file not found); running clone.
– HijackThis Clone ————————————————————


Emulating logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2008-08-05 18:21:55
Platform: Windows XP Service Pack 2 (5.01.2600)
MSIE: Internet Explorer (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\SYSTEM32\SMSS.EXE
C:\WINDOWS\SYSTEM32\WINLOGON.EXE
C:\WINDOWS\SYSTEM32\SERVICES.EXE
C:\WINDOWS\SYSTEM32\LSASS.EXE
C:\WINDOWS\SYSTEM32\ati2evxx.exe
C:\WINDOWS\SYSTEM32\SVCHOST.EXE
C:\WINDOWS\SYSTEM32\SVCHOST.EXE
C:\Program Files\AT&T;\AT&T; Internet Security Suite\Fws.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\SYSTEM32\spoolsv.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\WINDOWS\SYSTEM32\HPZipm12.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\SYSTEM32\SVCHOST.EXE
C:\WINDOWS\SYSTEM32\SVCHOST.EXE
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\SYSTEM32\WSCNTFY.EXE
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mmtask.exe
C:\Program Files\NASDAK\OmniMouse Driver\4.06\Mouse32A.exe
C:\Program Files\Omni\Omni keyboard driver\5.0\KbdAp32A.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\SYSTEM32\dla\tfswctrl.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Program Files\AT&T;\Internet Security Wizard\ISW.exe
C:\Program Files\AT&T;\AT&T; Internet Security Suite\RPS.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Blvd2009\blvdnews.exe
C:\Program Files\ATT Internet Tools\blsloader.exe
C:\Program Files\Photo Viewer\album.exe
C:\Program Files\Citrix\GoToMyPC\g2svc.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\SYSTEM32\CTFMON.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Citrix\GoToMyPC\g2comm.exe
C:\Program Files\Handspring\HOTSYNC.EXE
C:\Program Files\Citrix\GoToMyPC\g2pre.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\Citrix\GoToMyPC\g2tray.exe
C:\WINDOWS\SYSTEM32\wuauclt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\HP\Digital Imaging\bin\hpqste08.exe
C:\Program Files\AT&T;\AT&T; Internet Security Suite\rpsupdaterr.exe
C:\download\dss.exe
C:\Program Files\Hijackthis\Judy Wittenberg.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.prudentialgeorgia.com/prudential_ga/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.google.com/search?q=%s
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/mywaybiz
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.google.com/ie
O2 - BHO: BlspcHlpr Class - {15C9938F-CB96-496D-800A-B827F2E34EA1} - C:\Program Files\ATT Internet Tools\blspc.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\SYSTEM32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\GoogleToolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google; - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\GoogleToolbar3.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [MMTray] C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\NASDAK\OmniMouse Driver\4.06\MOUSE32A.EXE
O4 - HKLM\..\Run: [LWBKEYBOARD] C:\Program Files\Omni\Omni keyboard driver\5.0\KbdAp32A.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [ISW.exe] "C:\Program Files\AT&T;\Internet Security Wizard\ISW.exe" /AUTORUN
O4 - HKLM\..\Run: [AT&T; Internet Security Suite] "C:\Program Files\AT&T;\AT&T; Internet Security Suite\Rps.exe"
O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\AT&T;\AT&T; Internet Security Suite\ZkRunOnceR.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [MSS_NewsFlash] "C:\Program Files\Blvd2009\blvdnews.exe"
O4 - HKLM\..\Run: [blspcloader] "C:\Program Files\ATT Internet Tools\blsloader.exe"
O4 - HKLM\..\Run: [PhotoViewer] C:\Program Files\Photo Viewer\album.exe
O4 - HKLM\..\Run: [GoToMyPC] C:\Program Files\Citrix\GoToMyPC\g2svc.exe -logon
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - Startup: HotSync Manager.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport; to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\network diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\network diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.pogo.com (HKCU)
O15 - Trusted Zone: http://realtytools.com (HKCU)
O15 - Trusted Zone: http://toolkitcma.com (HKCU)
O15 - Trusted Zone: http://toolkitcma2.com (HKCU)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {233C1507-6A77-46A4-9443-F871F945D258} (Shockwave ActiveX Control) - http://fpdownload.macromedia.com/pub/shock…director/sw.cab
O16 - DPF: {493ACF15-5CD9-4474-82A6-91670C3DD66E} (LinkedIn ContactFinderControl) - http://www.linkedin.com/cab/LinkedInContactFinderControl.cab
O16 - DPF: {4E330863-6A11-11D0-BFD8-006097237877} (InstallFromTheWeb ActiveX Control) - http://support.rexplorer.net/iftw_install//iftwclix.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shock…ash/swflash.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://prudentialgeorgia.webex.com/client/…ent/ieatgpc.cab
O16 - DPF: {F7A05BAC-9778-410A-9CDE-BFBD4D5D2B7F} (iPIX Media Send Class) - http://216.249.24.62/code/iPIX-ImageWell-ipix.cab
O18 - Protocol: mso-offdap - {3D9F03FA-7A94-11D3-BE81-0050048385D1} - C:\Program Files\Common Files\Microsoft Shared\Web Components\10\OWC10.DLL
O18 - Protocol: mso-offdap11 - {32505114-5902-49B2-880A-1F7738E5A384} - C:\Program Files\Common Files\Microsoft Shared\Web Components\11\OWC11.DLL
O18 - Filter: text/xml - {807553E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE11\MSOXMLMF.DLL
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\SYSTEM32\ati2evxx.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: dvpapi - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GoToMyPC - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToMyPC\g2svc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\SYSTEM32\DRIVERS\KodakCCS.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\SYSTEM32\HPZipm12.exe
O23 - Service: AT&T; Internet Security Suite Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\AT&T;\AT&T; Internet Security Suite\rpsupdaterr.exe
O23 - Service: AT&T; Internet Security Suite AT&T; Firewall (RP_FWS) - AT&T; - C:\Program Files\AT&T;\AT&T; Internet Security Suite\Fws.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - Unknown owner - C:\Program Files\Dell


–
End of file - 13662 bytes

– HijackThis Fixed Entries (C:\PROGRA~1\HIJACK~1\backups\) ——————–

backup-20080804-161307-899 R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - (no file)
backup-20080805-124013-175 O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
backup-20080805-124013-837 O23 - Service: GoToMyPC - Unknown owner - C:\Program Files\Citrix\GoToMyPC\g2svc.exe" -service (file missing)

– File Associations ———————————————————–

All associations okay.


– Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ———————

R1 omci (OMCI WDM Device Driver) - c:\windows\system32\drivers\omci.sys
Post #18
jonwitte, Well, believe it or not, we finally got those files to go. Please let me know if it is running OK. If so, we'll do some cleanup and I'll give you some reccomendations.
Post #21
Hi Tomk,
My wife did some surfing, etc. on the PC and is done for now, so below is a new HJT log. Please advise of next steps. Thanks! jonwitte

Logfile of HijackThis v1.99.1
Scan saved at 23:26, on 2008-08-05
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AT&T\AT&T Internet Security Suite\Fws.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
C:\Program Files\NASDAK\OmniMouse Driver\4.06\MOUSE32A.EXE
C:\Program Files\Omni\Omni keyboard driver\5.0\KbdAp32A.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Program Files\AT&T\Internet Security Wizard\ISW.exe
C:\Program Files\AT&T\AT&T Internet Security Suite\Rps.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Blvd2009\blvdnews.exe
C:\Program Files\ATT Internet Tools\blsloader.exe
C:\Program Files\Photo Viewer\album.exe
C:\Program Files\Citrix\GoToMyPC\g2svc.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Citrix\GoToMyPC\g2comm.exe
C:\Program Files\Handspring\HOTSYNC.EXE
C:\Program Files\Citrix\GoToMyPC\g2pre.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\Citrix\GoToMyPC\g2tray.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\AT&T\AT&T Internet Security Suite\rpsupdaterR.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.prudentialgeorgia.com/prudential_ga/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/mywaybiz
O2 - BHO: BlspcHlpr Class - {15C9938F-CB96-496D-800A-B827F2E34EA1} - C:\Program Files\ATT Internet Tools\blspc.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [MMTray] C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\NASDAK\OmniMouse Driver\4.06\MOUSE32A.EXE
O4 - HKLM\..\Run: [LWBKEYBOARD] C:\Program Files\Omni\Omni keyboard driver\5.0\KbdAp32A.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [ISW.exe] "C:\Program Files\AT&T\Internet Security Wizard\ISW.exe" /AUTORUN
O4 - HKLM\..\Run: [AT&T Internet Security Suite] "C:\Program Files\AT&T\AT&T Internet Security Suite\Rps.exe"
O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\AT&T\AT&T Internet Security Suite\ZkRunOnceR.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [MSS_NewsFlash] "C:\Program Files\Blvd2009\blvdnews.exe"
O4 - HKLM\..\Run: [blspcloader] "C:\Program Files\ATT Internet Tools\blsloader.exe"
O4 - HKLM\..\Run: [PhotoViewer] C:\Program Files\Photo Viewer\album.exe
O4 - HKLM\..\Run: [GoToMyPC] "C:\Program Files\Citrix\GoToMyPC\g2svc.exe" -logon
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Handspring\HOTSYNC.EXE
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O15 - Trusted Zone: *.pogo.com
O15 - Trusted Zone: http://*.realtytools.com
O15 - Trusted Zone: http://*.toolkitcma.com
O15 - Trusted Zone: http://*.toolkitcma2.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {493ACF15-5CD9-4474-82A6-91670C3DD66E} (LinkedIn ContactFinderControl) - http://www.linkedin.com/cab/LinkedInContactFinderControl.cab
O16 - DPF: {4E330863-6A11-11D0-BFD8-006097237877} (InstallFromTheWeb ActiveX Control) - http://support.rexplorer.net/iftw_install//iftwclix.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://prudentialgeorgia.webex.com/client/…ent/ieatgpc.cab
O16 - DPF: {F7A05BAC-9778-410A-9CDE-BFBD4D5D2B7F} (iPIX Media Send Class) - http://216.249.24.62/code/iPIX-ImageWell-ipix.cab
O20 - Winlogon Notify: gotomypc - C:\Program Files\Citrix\GoToMyPC\G2WinLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GoToMyPC - Unknown owner - C:\Program Files\Citrix\GoToMyPC\g2svc.exe" -service (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: AT&T Internet Security Suite Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\AT&T\AT&T Internet Security Suite\rpsupdaterR.exe
O23 - Service: AT&T Internet Security Suite AT&T Firewall (RP_FWS) - AT&T - C:\Program Files\AT&T\AT&T Internet Security Suite\Fws.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

===============================================
eom
Post #22
jonwitte,

Good to hear. :thumbup:

Time for some housekeeping
  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK
  • Note the space between the X and the U, it needs to be there.
  • [external image: Posted Image]
The above procedure will:
  • Delete the following:
    • ComboFix and its associated files and folders.
    • VundoFix backups, if present
    • The C:\Deckard folder, if present
    • The C:_OtMoveIt folder, if present
  • Reset the clock settings.
  • Hide file extensions, if required.
  • Hide System/Hidden files, if required.
  • Reset System Restore.


Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
(Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
Without a firewall your computer is succeptible to being hacked and taken over.
I am very serious about this and see it happen almost every day with my clients.
Simply using a Firewall in its default configuration can lower your risk greatly.

For a tutorial on Firewalls and a listing of some available ones see the link below:

Understanding and Using Firewalls

Keep Microsoft Windows Updated - This will ensure your computer has always the latest security updates available installed on your computer. The easiest way to do this is to turn on Automatic Updates. Do this by:
  • From your desktop, right-click on My Computer,
  • click on Properties
  • Select the Automatic Updates tab
  • Click on Automatic
  • Click on Apply button
  • Click on OK to exit.
If there are new updates to install, install them immediately, until there are no more critical updates.

Install SpywareBlaster - SpywareBlaster will add a large list of programs and sites into your Internet Explorer
settings that will protect you from running and downloading known malicious programs.

A tutorial on installing & using this product can be found here:

Using SpywareBlaster to protect your computer from Spyware and Malware

Download and install the free version of WinPatrol - This program protects your computer in a variety of ways and will work well with your existing security software.
Winpatrol


Update all these programs regularly - Make sure you update all the programs I have listed regularly.
Without regular updates you WILL NOT be protected when new malicious programs are released.


Only run one Anti-Virus and Firewall program.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein

Please respond back that you understand the above and let me know if you have any questions. Otherwise, this thread will be closed Resolved. :thumbup:
Post #23
:thumbup: Tomk, thank you for your patience and sound advice. So far there have been no complaints from my wife, and that alone is worth gold! I at least should buy your lunch (regrettably though not in person since it'd take awhile to get there from GA). I hope we won't have this happen again, but it's good to know there are folks like you out there who are willing to guide us through. Thanks again! - jonwitte :wavey:
Post #25
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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