PS taken from (http://forums.techguy.org/malware-removal-hijackthis-logs/691983-malware-has-changed-ie-menu.html) coz I have experiencing the very same things
The symptoms are:
1. a slower PC,
2. the CTRL+ALT+DEL bring up a message that says "Task Manager has been disabled by your administrator" instead of the task manager,
3. a new toolbar with drop down menus in IE with the options to Remove Popups, Scan Spyware, Security Test, and Spam Protection.
4. the toolbar mentioned in item 3 is identified as etlrlws when I right click in the menu area.
5. a popup dialog with "windows internet explorer" in the blue bar area. The text of the message is "NOTICE: If your computer is infected, you could suffer data loss, erractic PC behavior, PC freezes and crashes. Detect and remove viruses before they activate themselves on your PC to prevent these problems. Do you want to install TrustedAntivirus to scan your PC for malware now? (Recommended)" "OK" "Cancel"
For Item 5 , I selected cancel.
Actions taken:
1. went to internet options and deleted temp files, cookies, history, completed forms (should have been none anyway) and passwords (should have been none anyway).
2. searched the net and found way too much information. some of the links on trustedantivrus just seemed to be more ads for them.
3. I updated my symantec antivirus and ran it and fail to find any malware.
4. I uninstalled some software I knew i didn't need like Yahoo Toolbar and Google Toolbar.
5. I successfully restore my computer to an earlier date ( one week before )
I m currently using another computer ..
What I want to ask is..
1) I cant enable auto protect for my Symantec Antivirus please help
2) what should I do next?
THanks in advance for your help
Welcome to WTT. My name is RatHat, and I will help you get through the process of cleaning the malware from your computer.
OK firstly, I need you to print out each post I make so that you can refer to it while we fix your computer. This is because there will be times when you are unable to be online to read my instructions, and I will want you to do everything very carefully. I also need you to follow my instructions in the order that they are given. If however, you cannot carry out one of them, please continue on with the next and let me know what you were unsuccessful with.
Next, I would like to make sure that you can view hidden files and folders;
Click Start.
Open My Computer.
Select the Tools menu and click Folder Options.
Select the View tab.
Under the Hidden files and folders heading SELECT Show hidden files and folders.
UNCHECK the Hide protected operating system files (recommended) option.
UNCHECK the Hide extensions for known file types option.
Hi and thanks for your reply. I have decided to reformat /reinstall window due to some problem I m facing now anyway thank you so much to spare time reading this .
Just to make sure you are safe in the future, here are a few tips to help:
Updates. Microsoft releases security updates that help your computer from becoming vunerable. It is best if you have these set to download automatically.
Automatic Updates for Windows
Click Start.
Select Settings and then Control Panel.
Select Automatic Updates.
Click Automatic (recommended)
Choose a day and a time when you know the computer will be on and connected to the internet.
Click Apply then OK.
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In addition to Windows updates, you also need to ensure that your version of Java is the latest.Click here to download the latest version (Java Runtime Environment (JRE) 6 Update 5). Once downloaded, install it and then Reboot your computer.
It is most important that you also uninstall older versions of Java.
Click Start, Control Panel, Add/Remove Programs.
Delete all Java updates except Java ™ 6 Update 5
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The following are some links to preventative programs that you may consider installing:
Anti Spyware
SpywareBlaster to help prevent spyware from installing in the first place. A tutorial can be found here.
SpywareGuard to catch and block spyware before it can execute. A tutorial can be found here.
IESpy-Ad to block access to malicious websites so you cannot be redirected to them from an infected site or email. A tutorial can be found here.
Spybot Search & Destroy a powerful tool which can "search and destroy" nasties that make it onto your system. Now with an Immunize section that will help prevent future infections. A tutorial can be found here.
AdAware another very powerful tool which searches and kills nasties that infect your system. A tutorial can be found here. AdAware and Spybot Search & Destroy compliment each other very well.
CleanUP! - Cleans temporary files from IE and Windows, empties the recycle bin and more. Note: Do NOT run this program if you have XP Professional 64 bit edition.
ATF Cleaner A very powerful cleaning program for XP and Windows 2000 only. Note: You may have this already as part of the fixes you have run.
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.
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