my PC has been infected by a virus and even after reading many posts I do not get rid of it. I get two symbols in the taskbar (the white cross on red and the black exclamation mark on yellow), both telling me that "Windows has detected a spyware infection". I get a balloon popup with the long text and a "Windows Security Alert" window telling me to "click here to download spyware remover", yes/no.
I already tried pretty much every program I could find in other threads (SmitFraudFix, VundoFix, Combofix, SuperAntiSpyware, AdAware, Spybot S&D, ATF-Cleaner) but the infection is still there. A couple of times I had different trojans/spyware etc. showing up but it keeps on coming back. I tried a full system restore but it seems as if all my old restore points have been deleted. A new one is added called "Last good known configuration", but that one fails.
I hope someone can help me to solve this systematically... here the HijackThis log to start with, thank you for any help!:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 14:12, on 2008-03-04
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\SafeBoot\SBMGRNT.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\ISS\issSensors\DesktopProtection\blackd.exe
C:\Program Files\BT Common Client\btomosrv.exe
c:\Program Files\CA\SC\CAM\bin\cam.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
c:\Program Files\ENDFORCE\AgentAPI.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\Program Files\Nero\Nero8\InCD\NBHRegInCDSrv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\BT Auto Backup\VaultClientSRV.exe
C:\Program Files\BT Auto Backup\VaultClientUpgrade.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
c:\Program Files\CA\DSM\bin\caf.exe
c:\Program Files\CA\DSM\Bin\cfsmsmd.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\CA\DSM\Bin\ccnfagent.exe
c:\Program Files\CA\DSM\Bin\cfnotsrvd.exe
c:\Program Files\CA\DSM\Bin\ccsmagtd.exe
c:\Program Files\CA\DSM\Bin\amswmagt.exe
c:\Program Files\CA\DSM\PMAgent\capmuamagt.exe
c:\Program Files\CA\DSM\Bin\cfftplugin.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRAY.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\ENDFORCE\AgntTray.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\hkcmd.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\CA\DSM\bin\cfSysTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft ActiveSync\Wcescomm.exe
C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe
C:\PROGRA~1\MICROS~3\rapimgr.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe
C:\Program Files\PrintKey2000\Printkey2000.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe
C:\Program Files\ISS\issSensors\DesktopProtection\blackice.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Qlock\qlock.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosOBEX.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosBtProc.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Program Files\Paint.NET\PaintDotNet.exe
D:\Documents and Settings\100022178\Desktop\HiJackThis.exe
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://gems.setpac.ge.com:1533/pac.pac
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdmcks.dll
O2 - BHO: AvayaIEHlprObj Class - {E6DF0B46-7D6F-407A-A6A2-62D17A021A9A} - C:\Program Files\Avaya\Avaya IP Softphone\AvayaWebDial.dll
O3 - Toolbar: SupportCentral - {E5CA3FCB-32F0-4602-A3FD-0785E3F0F5BF} - C:\WINDOWS\System32\SCTOOL~1.DLL
O4 - HKLM\..\Run: [Dell Wireless Manager UI] C:\WINDOWS\System32\WLTRAY
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [imekrmig] C:\Program Files\Common Files\Microsoft Shared\IME\IMKR\imekrmig.exe
O4 - HKLM\..\Run: [imjpmig] C:\Program Files\Common Files\Microsoft Shared\IME\IMJP\imjpmig.exe /RemAdvDef /AIMEREG /Migration /SetPreload
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] c:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [ENDFORCEAgent] "c:\Program Files\ENDFORCE\AgntTray.exe"
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [SBMGRNT.EXE] C:\PROGRA~1\SafeBoot\SBMGRNT.EXE -WinLogon
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [DsmSxplog] "c:\Program Files\CA\DSM\Bin\sxpstub.exe"
O4 - HKLM\..\Run: [CAF_SystemTray] "c:\Program Files\CA\DSM\bin\cfSysTray.exe"
O4 - HKLM\..\Run: [PWRESET] C:\Program Files\Avaya\Avaya IP Softphone\IP Service Provider\pwreset.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [SecurDisc] C:\Program Files\Nero\Nero8\InCD\NBHGui.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Nero\Nero8\InCD\InCD.exe
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [MSDisp32] rundll32.exe C:\WINDOWS\system32\drvbud.dll,startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\Wcescomm.exe"
O4 - HKCU\..\Run: [IndxStoreSvr_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe" ASO-616B5711-6DAE-4795-A05F-39A1E5104020
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKLM\..\Policies\Explorer\Run: [2] \\euro.med.ge.com\sysvol\euro.med.ge.com\scripts\Unicenter\DSMSDAMV2.exe
O4 - HKUS\S-1-5-19\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Startup: qlock.lnk = C:\Program Files\Qlock\qlock.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Bluetooth Manager.lnk = ?
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O4 - Global Startup: Microsoft Office.lnk = ?
O4 - Global Startup: Printkey2000.lnk = C:\Program Files\PrintKey2000\Printkey2000.exe
O4 - Global Startup: RealSecure® Desktop Protector.lnk = ?
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: CADE - {605E5D27-BFA0-471F-87ED-98A2623D633C} - C:\Program Files\CADE\Web\new.htm
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O14 - IERESET.INF: START_PAGE_URL=http://healthcare.home.ge.com
O15 - Trusted Zone: *.ge.com
O15 - Trusted Zone: *.ge.com (HKLM)
O16 - DPF: Sametime MRC 651FP1 - http://medmeeting01....gRoomClient.cab
O16 - DPF: {205E7068-6D03-4566-AD06-A146B592FBA5} (Loader Class v2) - http://usmkeqcvm01.a...in/Spider80.ocx
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} - http://www.fileplane...C_2.3.6.108.cab
O16 - DPF: {3A45C7F1-E772-46C9-A84D-7F60D401D2BD} (prjBrowseFolder.ctrlBrowseFolder) - http://alpharetta.fo...rowseFolder.CAB
O16 - DPF: {493ACF15-5CD9-4474-82A6-91670C3DD66E} (LinkedIn ContactFinderControl) - http://www.linkedin....nderControl.cab
O16 - DPF: {4B58531F-5100-4FCD-9801-51D2728F85A6} (MassUploadDnD.UserInterface) - http://alpharetta.fo...ssUploadDnd.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.mi...b?1186209219110
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1158497154261
O16 - DPF: {8F0DF9DB-AA5A-4ED0-9176-1C4A9C762C59} (JNILoader Control) - http://medmeeting01....STJNILoader.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://emeetings.we...bex/ieatgpc.cab
O16 - DPF: {F9B3E1F4-3F66-11D3-AD61-0090275A7262} (ZABOClientControl Class) - http://bizobjects.am...eX/ZABOIEEN.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = clients.em.health.ge.com
O17 - HKLM\Software\..\Telephony: DomainName = clients.em.health.ge.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = clients.em.health.ge.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = em.health.ge.com,health.ge.com,euro.med.ge.com,med.ge.com,e2k.ad.ge.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = clients.em.health.ge.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = em.health.ge.com,health.ge.com,euro.med.ge.com,med.ge.com,e2k.ad.ge.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = em.health.ge.com,health.ge.com,euro.med.ge.com,med.ge.com,e2k.ad.ge.com
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: CAF - c:\Program Files\CA\DSM\Bin\cfwlogon.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: BlackICE - Internet Security Systems, Inc. - C:\Program Files\ISS\issSensors\DesktopProtection\blackd.exe
O23 - Service: BT Common Client - British Telecommunications Plc. - C:\Program Files\BT Common Client\btomosrv.exe
O23 - Service: CA Message Queuing Server (CA-MessageQueuing) - CA, Inc. - c:\Program Files\CA\SC\CAM\bin\cam.exe
O23 - Service: CA DSM r11 Common Application Framework. (caf) - CA - c:\Program Files\CA\DSM\bin\caf.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: ENDFORCE Agent API - ENDFORCE, Inc. - c:\Program Files\ENDFORCE\AgentAPI.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: iClarityQoSService - AVAYA Communication - C:\WINDOWS\System32\QosServM.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero8\InCD\InCDsrv.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: Nero Registry InCD Service (NeroRegInCDSrv) - Nero AG - C:\Program Files\Nero\Nero8\InCD\NBHRegInCDSrv.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: RapApp - Internet Security Systems, Inc. - C:\Program Files\ISS\issSensors\DesktopProtection\RapApp.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SafeBoot Configuration Manager (SafeBootConfigurationManager) - Control Break International - C:\Program Files\SafeBoot\SBMGRNT.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: BT Auto Backup Service (VaultClientSRV) - BT - C:\Program Files\BT Auto Backup\VaultClientSRV.exe
O23 - Service: BT Auto Backup Upgrade Service (VaultClientUpgrade) - BT - C:\Program Files\BT Auto Backup\VaultClientUpgrade.exe
O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe
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End of file - 16610 bytes