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[Resolved] Please help, i have the "Ucleaner" virus and

8 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
I know somebody else has posted this topic already but when i tried it without the logs it wouldn't work, please help if you can. This virus keeps directing me to Ucleaner.com and keeps using windows popups to ask if i want a complete virus scan. it's also put icons on my desktop called: Privacy Protector, Error Cleaner and Spyware&malware Protection I'm sorry but i don't know what HijackThis™ is please help if you can Thnx, MasterFerg
Post #2
Hello, and welcome to the forum.

My name is Simon V., and I'll be glad to help you with your computer problems.

Download HJTInstall.exe to your desktop.

  • Doubleclick HJTInstall.exe to install HijackThis.
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed, it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in Notepad. Copy the contents of the log and paste them in your next reply.

Don't use the AnalyseThis button, its findings are dangerous if misinterpreted.
Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
Post #3
thanks for the help, here is the file:

Logfile of Trend Micro HijackThis

v2.0.2
Scan saved at 17:59:43, on 04/03/2008
Platform: Windows XP SP2 (WinNT

5.01.2600)
MSIE: Internet Explorer v7.00

(7.00.5730.0011)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir

PersonalEdition Classic\avguard.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Avira\AntiVir

PersonalEdition Classic\sched.exe
C:\Program Files\Grisoft\AVG

Anti-Spyware 7.5\guard.exe
C:\WINDOWS\system32\drivers\CDAC11BA.EX

E
C:\Program

Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\Kontiki\KService.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\sm56hlpr.exe
C:\Program Files\Avira\AntiVir

PersonalEdition Classic\avgnt.exe
C:\Program Files\Common

Files\Real\Update_OB\realsched.exe
C:\Program

Files\LogMeIn\x86\RaMaint.exe
C:\Program

Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\Grisoft\AVG

Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
c:\WINDOWS\system32\o2flash.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\MSN

Messenger\msnmsgr.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet

Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Avira\AntiVir

PersonalEdition Classic\avnotify.exe
C:\Program Files\Trend

Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet

Explorer\Main,Start Page =

http://softwarereferral.com/jump.php?wm

id=6010&mid=MjI6Ojg5&lid=2
R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Default_Search_URL =

http://go.microsoft.com/fwlink/?LinkId=

54896
R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Search Page =

http://go.microsoft.com/fwlink/?LinkId=

54896
O2 - BHO: AcroIEHlprObj Class -

{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}

- C:\Program Files\Adobe\Acrobat 6.0

CE\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: ALOT Toolbar -

{5AA2BA46-9913-4dc7-9620-69AB0FA17AE7}

- C:\Program Files\alot\bin\alot.dll
O2 - BHO: SSVHelper Class -

{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}

- C:\Program

Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) -

{7E853D72-626A-48EC-A868-BA8D5E23E045}

- (no file)
O2 - BHO: Google Toolbar Helper -

{AA58ED58-01DD-4d91-8333-CF10577473F7}

- c:\program

files\google\googletoolbar1.dll
O2 - BHO: RDL Rolex -

{CD6E6FC0-7BED-4DE5-B37E-FB7CF0A567DF}

- C:\WINDOWS\dkxrstqwkx.dll (file

missing)
O2 - BHO: EpsonToolBandKicker Class -

{E99421FB-68DD-40F0-B4AC-B7027CAE2F1A}

- C:\Program Files\EPSON\EPSON

Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: EPSON Web-To-Page -

{EE5D279F-081B-4404-994D-C6B60AAEBA6D}

- C:\Program Files\EPSON\EPSON

Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: enlfxgw -

{C37757F5-7FB4-4273-B3BE-E81667449196}

- C:\WINDOWS\enlfxgw.dll
O3 - Toolbar: ALOT Toolbar -

{5AA2BA46-9913-4dc7-9620-69AB0FA17AE7}

- C:\Program Files\alot\bin\alot.dll
O3 - Toolbar: &Google -

{2318C2B1-4965-11d4-9B18-009027A5CD4F}

- c:\program

files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched]

C:\Program

Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [igfxtray]

C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd]

C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers]

C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [SMSERIAL]

sm56hlpr.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program

Files\Avira\AntiVir PersonalEdition

Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [TkBellExe]

"C:\Program Files\Common

Files\Real\Update_OB\realsched.exe"

-osboot
O4 - HKLM\..\Run: [QuickTime Task]

"C:\Program Files\QuickTime\qttask.exe"

-atboottime
O4 - HKLM\..\Run: [!AVG Anti-Spyware]

"C:\Program Files\Grisoft\AVG

Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [CTFMON.EXE]

C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE]

C:\WINDOWS\system32\CTFMON.EXE (User

'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE]

C:\WINDOWS\system32\CTFMON.EXE (User

'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE]

C:\WINDOWS\system32\CTFMON.EXE (User

'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE]

C:\WINDOWS\system32\CTFMON.EXE (User

'Default user')
O8 - Extra context menu item: E&xport

to Microsoft Excel -

res://C:\PROGRA~1\MICROS~4\OFFICE11\EXC

EL.EXE/3000
O9 - Extra button: (no name) -

{08B0E5C0-4FCB-11CF-AAA5-00401C608501}

- C:\Program

Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java

Console -

{08B0E5C0-4FCB-11CF-AAA5-00401C608501}

- C:\Program

Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research -

{92780B25-18CC-41C8-B9BE-3C9C571A8263}

-

C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.

DLL
O9 - Extra button: (no name) -

{e2e2dd38-d088-4134-82b7-f2ba38496583}

- C:\WINDOWS\Network

Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem:

@xpsp3res.dll,-20001 -

{e2e2dd38-d088-4134-82b7-f2ba38496583}

- C:\WINDOWS\Network

Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683}

- C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows

Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683}

- C:\Program Files\Messenger\msmsgs.exe
O16 - DPF:

{02BF25D5-8C17-4B23-BC80-D3488ABDDC6B}

(QuickTime Object) -

http://a1540.g.akamai.net/7/1540/52/200

61205/qtinstall.info.apple.com/qtactive

x/qtplugin.cab
O16 - DPF:

{5F8469B4-B055-49DD-83F7-62B522420ECC}

(Facebook Photo Uploader Control) -

http://upload.facebook.com/controls/Fac

ebookPhotoUploader.cab
O16 - DPF:

{67DABFBF-D0AB-41FA-9C46-CC0F21721616}

(DivXBrowserPlugin Object) -

http://download.divx.com/player/DivXBro

wserPlugin.cab
O16 - DPF:

{D821DC4A-0814-435E-9820-661C543A4679}

(CRLDownloadWrapper Class) -

http://drmlicense.one.microsoft.com/crl

update/en/crlocx.ocx
O21 - SSODL: apdqnxp -

{4C456D84-4877-4248-A118-F64512ED9E04}

- C:\WINDOWS\apdqnxp.dll
O21 - SSODL: btrklfr -

{3E840806-989A-4F4F-8F5C-076610689DEE}

- C:\WINDOWS\btrklfr.dll
O23 - Service: AntiVir PersonalEdition

Classic Scheduler (AntiVirScheduler) -

Avira GmbH - C:\Program

Files\Avira\AntiVir PersonalEdition

Classic\sched.exe
O23 - Service: AntiVir PersonalEdition

Classic Guard (AntiVirService) - Avira

GmbH - C:\Program Files\Avira\AntiVir

PersonalEdition Classic\avguard.exe
O23 - Service: AVG Anti-Spyware Guard -

GRISOFT s.r.o. - C:\Program

Files\Grisoft\AVG Anti-Spyware

7.5\guard.exe
O23 - Service: C-DillaCdaC11BA -

C-Dilla Ltd -

C:\WINDOWS\system32\drivers\CDAC11BA.EX

E
O23 - Service: Google Updater Service

(gusvc) - Google - C:\Program

Files\Google\Common\Google

Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table

Manager (IDriverT) - Macrovision

Corporation - c:\Program Files\Common

Files\InstallShield\Driver\1050\Intel

32\IDriverT.exe
O23 - Service: KService - Kontiki Inc.

- C:\Program Files\Kontiki\KService.exe
O23 - Service: LogMeIn Maintenance

Service (LMIMaint) - LogMeIn, Inc. -

C:\Program

Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc.

- C:\Program

Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: O2Micro Flash Memory

(O2Flash) - Unknown owner -

c:\WINDOWS\system32\o2flash.exe
O23 - Service: Pml Driver HPZ12 - HP -

C:\WINDOWS\system32\HPZipm12.exe
O24 - Desktop Component 0: Privacy

Protection -

file:///C:\WINDOWS\privacy_danger\index

.htm

–
End of file - 7579 bytes
Post #4
Hi :)

You have Word Wrap turned on, this is making your logs difficult to read.

  • Open Notepad.
  • Go to Format and untick Word Wrap.

In your next reply, please post the HijackThis log with Word Wrap unchecked.
Post #5
sorry


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:59:43, on 04/03/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\system32\drivers\CDAC11BA.EXE
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\Kontiki\KService.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\sm56hlpr.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
c:\WINDOWS\system32\o2flash.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avnotify.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/jump.php?wmid=…6Ojg5&lid=2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0 CE\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:\Program Files\alot\bin\alot.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: RDL Rolex - {CD6E6FC0-7BED-4DE5-B37E-FB7CF0A567DF} - C:\WINDOWS\dkxrstqwkx.dll (file missing)
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: enlfxgw - {C37757F5-7FB4-4273-B3BE-E81667449196} - C:\WINDOWS\enlfxgw.dll
O3 - Toolbar: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:\Program Files\alot\bin\alot.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/200612…ex/qtplugin.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo…otoUploader.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx
O21 - SSODL: apdqnxp - {4C456D84-4877-4248-A118-F64512ED9E04} - C:\WINDOWS\apdqnxp.dll
O21 - SSODL: btrklfr - {3E840806-989A-4F4F-8F5C-076610689DEE} - C:\WINDOWS\btrklfr.dll
O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: C-DillaCdaC11BA - C-Dilla Ltd - C:\WINDOWS\system32\drivers\CDAC11BA.EXE
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: O2Micro Flash Memory (O2Flash) - Unknown owner - c:\WINDOWS\system32\o2flash.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O24 - Desktop Component 0: Privacy Protection - file:///C:\WINDOWS\privacy_danger\index.htm

–
End of file - 7579 bytes
Post #6
Hi :)

Step 1

Please download and install CCleaner.

Open CCleaner. On the Windows tab, leave the default options alone.

  • On the Applications tab, check (tick) all the boxes except Saved Form Information. This will remove all your saved passwords if you leave this box checked.
  • Click on the Run Cleaner button at the bottom right hand corner.
  • When the cleaner has completed, click Tools in the Left Pane.
  • Verify that Uninstall is highlighted in color, or click on it.
  • In the lower right, click Save to Text File.
  • Pull down the arrow at the top of the Save dialog and choose Desktop as the location.
  • You can leave the filename as install.txt.
  • Click Save, then exit Ccleaner.

Step 2

Print these instructions or copy them to Notepad and save it to your desktop, as you won't be able to access internet in Safe Mode.

Please download SDFix and save it to your desktop.

Double click SDFix.exe and it will extract the files to %systemdrive% (Drive that contains the Windows directory, typically C:\SDFix)

Please reboot into Safe Mode. To do this, go to Start > Turn off Computer, and select Restart. Rapidly tap F8 just before Windows starts to load. In the menu that appears, select Safe Mode (Without Networking)

Log in to your usual account.

Once in Safe Mode, do the following:

Open the extracted SDFix folder and double-click RunThis.bat to start the script.

  • Type Y to begin the cleanup process.
  • It will remove any trojan services and registry entries that it finds, then prompt you to press any key to reboot; press any key and it will restart the PC.
  • When the PC restarts SDFix will run again and complete the removal process then display Finished. Press any key to end the script and load your desktop icons.
  • Once the desktop icons load, the SDFix report will open on screen and also save into the SDFix folder as Report.txt (Report.txt will also be copied to clipboard ready for posting back on the forum).

Step 3

In your next reply, please post:

  • the SDFix report (C:\SDFix\Report.txt)
  • the CCleaner Uninstall List (install.txt)
  • a new HijackThis log
Post #7
here is install.txt:

A310
A310_Help
ABBYY FineReader 5.0 Sprint Plus
ABBYY FineReader 6.0 Professional
Adobe Flash Player 9 ActiveX
Adobe Flash Player ActiveX
Adobe Reader 6.0.2 CE
Adobe Shockwave Player
ALOT Toolbar
Apple Software Update
ArcSoft PhotoImpression
AVG Anti-Spyware 7.5
Avira AntiVir PersonalEdition Classic
BufferChm
Camera RAW Plug-In for EPSON Creativity Suite
CameraDrivers
CameraUserGuides
CCleaner (remove only)
CustomerResearchQFolder
Destinations
DivX Web Player
EPSON Attach To Email
EPSON Copy Utility
EPSON Copy Utility 3
EPSON Easy Photo Print
EPSON File Manager
EPSON Photo Print
EPSON PhotoQuicker3.5
EPSON Print CD
EPSON Printer Software
EPSON Scan
EPSON Scan Assistant
EPSON Smart Panel
EPSON Stylus Photo RX585_RX610 Manual
EPSON Web-To-Page
ESCX5400 Copy Guide
ESCX5400 Reference Guide
ESCX5400 Software Guide
eSupportQFolder
Free WMA to MP3 Converter 1.16
Google Earth
Google Toolbar for Internet Explorer
High Definition Audio Driver Package - KB888111
HijackThis 2.0.2
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB896256)
Hotfix for Windows XP (KB910728)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB926239)
Hotfix for Windows XP (KB935448)
HP Customer Participation Program 7.0
HP Imaging Device Functions 7.0
HP Photosmart and Deskjet 7.0 Software
HP Photosmart Cameras 7.0
HP Photosmart Essential
HP Software Update
HP Solution Center 7.0
hph_ProductContext
hph_readme
hph_software
hph_software_req
hpicamDrvQFolder
HPPhotoSmartExpress
HPProductAssistant
HPSU306Stub
InstantShareDevicesMFC
Intel® Graphics Media Accelerator Driver
J2SE Runtime Environment 5.0 Update 6
KKopy
LimeWire 4.14.12
LogMeIn
MarketResearch
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Office Professional Edition 2003
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Works 2003 Setup Launcher
Microsoft Works 7.0
Motorola SM56 Data Fax Modem
MSN
MSXML 4.0 SP2 (KB936181)
Norton Security Scan
O2Micro Flash Memory Card Windows Driver V2.04
oggcodecs 0.71.0946
PanoStandAlone
PowerDVD
QuickTime
RealPlayer
REALTEK GbE & FE Ethernet PCI NIC Driver
Realtek High Definition Audio Driver
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899589)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB946026)
Shockwave
SolutionCenter
Sony Ericsson PC Suite 1.20.173
SpywareBlaster 4.0
Status
Toolbox
TrayApp
Unload
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB930916)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
VeohTV BETA
WebFldrs XP
WebReg
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Live Messenger
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB883667
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
WinRAR archiver
Works Suite OS Pack


and here is Report.txt:


SDFix: Version 1.152

Run by [removed] on 04/03/2008 at 19:17

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Windows Registry Values
Restoring Windows Default Hosts File
Restoring Default HomePage Value
Restoring Default Desktop Components Value

Rebooting


Checking Files :

Trojan Files Found:

C:\Documents and Settings\Fergus\Desktop\Error Cleaner.url - Deleted
C:\Documents and Settings\Fergus\Desktop\Privacy Protector.url - Deleted
C:\Documents and Settings\Fergus\Desktop\Spyware&Malware; Protection.url - Deleted
C:\DOCUME~1\Fergus\LOCALS~1\Temp\ac8zt2.dat - Deleted
C:\WINDOWS\apdqnxp.dll - Deleted
C:\WINDOWS\btrklfr.dll - Deleted
C:\WINDOWS\enlfxgw.dll - Deleted
C:\WINDOWS\fqspogw.exe - Deleted





Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1344.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-03-04 19:20:30
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden services & system hive …

scanning hidden registry entries …

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache\9482f4b4-e343-43b6-b170-9a65bc822c77]
"CurrentCacheFile"="C:\WINDOWS\SoftwareDistribution\EventCache\{3F1B8FA3-0AF3-4EF8-BA78-E64E7D801472}.bin"

scanning hidden files …


scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 17


Remaining Services :



Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"
"C:\\Program Files\\Messenger\\msmsgs.exe"="C:\\Program Files\\Messenger\\msmsgs.exe:*:Enabled:Windows Messenger"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\Veoh Networks\\Veoh\\VeohClient.exe"="C:\\Program Files\\Veoh Networks\\Veoh\\VeohClient.exe:*:Enabled:Veoh Client"
"C:\\Program Files\\Kontiki\\KService.exe"="C:\\Program Files\\Kontiki\\KService.exe:*:Enabled:Delivery Manager Service"
"C:\\WINDOWS\\Temp\\NavBrowser.exe"="C:\\WINDOWS\\Temp\\NavBrowser.exe:*:Enabled:NAVBrowser"
"C:\\WINDOWS\\system32\\spool\\drivers\\w32x86\\3\\SAGENT4.EXE"="C:\\WINDOWS\\system32\\spool\\drivers\\w32x86\\3\\SAGENT4.EXE:*:Enabled:SAgent4"
"C:\\Program Files\\LimeWire\\LimeWire.exe"="C:\\Program Files\\LimeWire\\LimeWire.exe:*:Enabled:LimeWire"
"C:\\Program Files\\Lionhead Studios Ltd\\Black & White\\runblack.exe"="C:\\Program Files\\Lionhead Studios Ltd\\Black & White\\runblack.exe:*:Enabled:lh"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Tue 23 Oct 2007 4,348 A.SH. — "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Fri 12 Oct 2007 0 A.SH. — "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"

Finished!
Post #9
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:37:13, on 04/03/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\system32\drivers\CDAC11BA.EXE
C:\Program Files\Kontiki\KService.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\LogMeIn\x86\LogMeIn.exe
c:\WINDOWS\system32\o2flash.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\sm56hlpr.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Kontiki\KHost.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0 CE\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:\Program Files\alot\bin\alot.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:\Program Files\alot\bin\alot.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/200612…ex/qtplugin.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo…otoUploader.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx
O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: C-DillaCdaC11BA - C-Dilla Ltd - C:\WINDOWS\system32\drivers\CDAC11BA.EXE
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: O2Micro Flash Memory (O2Flash) - Unknown owner - c:\WINDOWS\system32\o2flash.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

–
End of file - 7201 bytes
Post #10
Hi :)

I understand that downloading music and other files may be important to you; however, the Peer-to-Peer programs that you are using to do that, even if they are not infected with malware, will bring malware into your system. Therefore, the chances of you becoming infected again are very high. This obviously can result in disabling your computer and could even lead to someone stealing sensitive personal data from your computer. Beyond the inconvenience this causes you, these programs also tend to use your computer as a server to spread more infection all over the internet, so your computer becomes a part of the malware problem.

Remember that no matter how clean the program you're using for Peer-to-Peer filesharing may be, it offers no guarantees regarding the cleanliness of files you may choose to download. All files available via Peer-to-Peer filesharing carry a high risk, particularly those that offer you illegitimate methods of using legitimate software programs without paying for them. Any program or file that offers you the ability to access non-freeware programs at no cost, e.g., pirated software and/or cracks/key generators for gaining access to legitimate software, is 100% guaranteed to contain malware.

Here is some information that looks at the rates of infection:

http://www.benedelman.org/spyware/p2p/

With that being said, I recommend that you remove the following Peer-to-Peer program(s):

(Click on Start, then Control Panel. Double click on Add or Remove Programs)

LimeWire 4.14.12

Also remove the following programs -

ALOT Toolbar
J2SE Runtime Environment 5.0 Update 6

Then download and install Java Runtime Environment (JRE) 6 Update 4.
_________________

Open HijackThis, perform a scan and put a check next to the following items (if present):

O2 - BHO: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:\Program Files\alot\bin\alot.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O3 - Toolbar: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:\Program Files\alot\bin\alot.dll

Close all programs except HijackThis and click on Fix checked.
_________________

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location.
  • You can also access the log by doing the following:

  • Click on the Malwarebytes' Anti-Malware icon to launch the program.
  • Click on the Logs tab.
  • Click on the log at the bottom of those listed to highlight it.
  • Click Open.
_________________

In your next reply, please post:

  • the Malwarebytes' Anti-Malware log
  • a new HjiackThis log
  • a description of how your computer is currently running
Post #11
My computer is running fine now, everything has been restored to normal, thankyou so much for your help, i really appreciate it, you also saved me some money, thanks a lot.

here is the Malwarebytes log:

Malwarebytes' Anti-Malware 1.05
Database version: 451

Scan type: Quick Scan
Objects scanned: 56078
Time elapsed: 6 minute(s), 36 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\enlfxgw.blpk (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\enlfxgw.ToolBar.1 (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


here is the HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:45:50, on 04/03/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\system32\drivers\CDAC11BA.EXE
C:\Program Files\Kontiki\KService.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\LogMeIn\x86\LogMeIn.exe
c:\WINDOWS\system32\o2flash.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\sm56hlpr.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Kontiki\KHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0 CE\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/200612…ex/qtplugin.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo…otoUploader.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx
O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: C-DillaCdaC11BA - C-Dilla Ltd - C:\WINDOWS\system32\drivers\CDAC11BA.EXE
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: O2Micro Flash Memory (O2Flash) - Unknown owner - c:\WINDOWS\system32\o2flash.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

–
End of file - 6786 bytes

i hope thats what you wanted
Post #12

My computer is running fine now, everything has been restored to normal, thankyou so much for your help, i really appreciate it, you also saved me some money, thanks a lot.

You're welcome, glad I could be of assistance :)

Here are some tips to keep your computer clean in the future:

You can now delete the following program(s):

  • SDFix.exe, and this folder - C:\SDFix\

Disable and Enable System Restore - If you are using Windows ME or XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

Step 1: Turn off System Restore:

  • On the desktop, right-click My Computer
  • Click Properties
  • Click the System Restore tab
  • Check Turn off System Restore
  • Click Apply, and then click OK

Step 2: Reboot your computer.

Step 3: Turn on System Restore:

  • On the desktop, right-click My Computer
  • Click Properties
  • Click the System Restore tab
  • Uncheck Turn off System Restore
  • Click Apply, and then click OK

Note: Only do this once, NOT on a regular basis!

Make your Internet Explorer More Secure

  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab.
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.

  • Change the Download signed ActiveX controls to Prompt.
  • Change the Download unsigned ActiveX controls to Disable.
  • Change the Initialise and script ActiveX controls not marked as safe to Disable.
  • Change the Installation of desktop items to Prompt.
  • Change the Launching programs and files in an IFRAME to Prompt.
  • Change the Navigate sub-frames across different domains to Prompt.
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.

  • Next press the Apply button and then the OK to exit the Internet Properties page.

Use a Firewall - Without a firewall your computer is susceptible to being hacked and taken over. The Windows firewall isn't sufficient as it only monitors incoming connections.

Here are a few (free) firewalls, please download and install one of them:


Visit Microsoft's Update Site Frequently - It is important that you visit http://update.microsoft.com/ regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

Install WinPatrol - An excellent startup manager, notifies you if programs are added to startup, allows delayed startup, … A must have! An installation guide can be found here: http://www.winpatrol.com/download.html

Install Spybot - Search and Destroy - You should scan your computer with the program on a regular basis just as you would with your anti-virus software. A tutorial on installing and using this product can be found here (do not install TeaTimer): http://www.bleepingcomputer.com/tutorials/tutorial43.html

Install IE-Spyad - IE-Spyad places more than 4000 dubious websites and domains in the IE Restricted list. This severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites. A tutorial on installing this product can be found here: http://www.spywarewarrior.com/uiuc/resource.htm#IESPYAD

Update All Your Security Programs Regularly - Make sure you update all your security programs (Anti-Virus, Firewall, Anti-Spyware) regularly (once a weak, at least). Without regular updates you WILL NOT be protected when new malicious programs are released.

You can also read this excellent article by TonyKlein: So how did I get infected in the first place?

Follow this list and your potential for being infected again will reduce dramatically.

Stand Up and Be Counted! - Please take the time to tell us what you would like to be done about the people who are behind all the problems you have had. We can only get something done about this if the people that we help, like you, are prepared to complain. We have a dedicated forum for collecting these complaints: Malware Complaints. You have to be registered to post. After registering just find your country room and register your complaint. The infection you had was Smitfraud.
Post #14
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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