mucksava
Topic Starter
My norton's keeps coming up with win32.trats infection that it can't seem to get rid of. I ran Nortons in in safe mode and downloaded other anti-spyware cleaners, but the thing keeps coming back and seems to be infecting other programs. Popups keep coming up and windows installer also seems to pop up all the time. below is by Hijack this Log: I would really appreciate any help with this.
Logfile of HijackThis v1.99.1
Scan saved at 12:57:19 PM, on 2/17/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\F?nts\j?vaw.exe
C:\Program Files\Compaq A3000\CPQA3000.exe
C:\Program Files\Verizon Online\bin\mpbtn.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Megan Wolfe\Desktop\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.upenn.edu/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
N2 - Netscape 6: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape6%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Megan Wolfe\Application Data\Mozilla\Profiles\default\g88i87zx.slt\prefs.js)
O2 - BHO: NavErrRedir Class - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)
O2 - BHO: myBar BHO - {0494D0D1-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRA~1\Adobe\ACROBA~1.0\Reader\ActiveX\ACROIE~1.OCX
O2 - BHO: (no name) - {07C7156E-D651-4ACC-9AD3-498C916E9651} - C:\WINDOWS\System32\hggfede.dll
O2 - BHO: (no name) - {A5FD69B2-D14C-4F2B-8A48-61A1714D0F25} - C:\WINDOWS\System32\ddcdc.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: ZeroBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program Files\NetZero\Toolbar.dll (file missing)
O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\System32\qttask.exe
O4 - HKLM\..\Run: [WinVNC] "C:\vnc\WinVNC.exe" -servicehelper
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [CTPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CTPDPSRV.EXE
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [Acut] "C:\DOCUME~1\MEGANW~1\APPLIC~1\FNTS~1\wuauboot.exe" -vt yazb
O4 - Global Startup: Compaq A3000 Settings Utility.lnk = C:\Program Files\Compaq A3000\CPQA3000.exe
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\bin\matcli.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite… - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O10 - Unknown file in Winsock LSP: c:\program files\neoteris\secure application manager\samnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\neoteris\secure application manager\samnsp.dll
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\PLUGINS\NPDocBox.dll
O15 - Trusted Zone: http://mwebpah.uphs.upenn.edu
O16 - DPF: Cab-package - http://uphsnet.uphs.upenn.edu/medview/prod…vex/mv_cert.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1203260859339
O16 - DPF: {6FE450DC-AD32-48D4-A366-01EE7E0B1374} - http://uphsnet.uphs.upenn.edu/medview/prod…vex/capicom.cab
O16 - DPF: {86ecb6a0-400a-11d5-b638-00c04faedb18} -
O16 - DPF: {A8B3A7FE-9C8D-4F15-9B01-8805BDF43B1B} (AMI Pictorial Control CWeb 2.1 SPa06) - http://cenweb.uphs.upenn.edu/ami/install/amiviewer.cab
O16 - DPF: {D98F5BFB-D1E2-428F-B415-64DE948DE12D} - http://cenweb.uphs.upenn.edu/ami/install/amiviewer.cab
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetup Control) - https://extranet.uphs.upenn.edu/dana-cached…uniperSetup.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{7E7477E7-86C8-42C2-8695-D412071F139F}: NameServer = 71.242.0.12 71.250.0.12
O17 - HKLM\System\CCS\Services\Tcpip\..\{D7E1ACC9-8671-4D19-89D9-53388D88E34A}: NameServer = 128.91.2.13,128.91.254.1,128.91.254.4
O20 - Winlogon Notify: hggfede - C:\WINDOWS\SYSTEM32\hggfede.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: VNC Server (winvnc) - Unknown owner - C:\vnc\WinVNC.exe" -service (file missing)
Logfile of HijackThis v1.99.1
Scan saved at 12:57:19 PM, on 2/17/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\F?nts\j?vaw.exe
C:\Program Files\Compaq A3000\CPQA3000.exe
C:\Program Files\Verizon Online\bin\mpbtn.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Megan Wolfe\Desktop\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.upenn.edu/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
N2 - Netscape 6: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape6%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Megan Wolfe\Application Data\Mozilla\Profiles\default\g88i87zx.slt\prefs.js)
O2 - BHO: NavErrRedir Class - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)
O2 - BHO: myBar BHO - {0494D0D1-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRA~1\Adobe\ACROBA~1.0\Reader\ActiveX\ACROIE~1.OCX
O2 - BHO: (no name) - {07C7156E-D651-4ACC-9AD3-498C916E9651} - C:\WINDOWS\System32\hggfede.dll
O2 - BHO: (no name) - {A5FD69B2-D14C-4F2B-8A48-61A1714D0F25} - C:\WINDOWS\System32\ddcdc.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: ZeroBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program Files\NetZero\Toolbar.dll (file missing)
O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\System32\qttask.exe
O4 - HKLM\..\Run: [WinVNC] "C:\vnc\WinVNC.exe" -servicehelper
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [CTPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CTPDPSRV.EXE
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [Acut] "C:\DOCUME~1\MEGANW~1\APPLIC~1\FNTS~1\wuauboot.exe" -vt yazb
O4 - Global Startup: Compaq A3000 Settings Utility.lnk = C:\Program Files\Compaq A3000\CPQA3000.exe
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\bin\matcli.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite… - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O10 - Unknown file in Winsock LSP: c:\program files\neoteris\secure application manager\samnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\neoteris\secure application manager\samnsp.dll
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\PLUGINS\NPDocBox.dll
O15 - Trusted Zone: http://mwebpah.uphs.upenn.edu
O16 - DPF: Cab-package - http://uphsnet.uphs.upenn.edu/medview/prod…vex/mv_cert.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1203260859339
O16 - DPF: {6FE450DC-AD32-48D4-A366-01EE7E0B1374} - http://uphsnet.uphs.upenn.edu/medview/prod…vex/capicom.cab
O16 - DPF: {86ecb6a0-400a-11d5-b638-00c04faedb18} -
O16 - DPF: {A8B3A7FE-9C8D-4F15-9B01-8805BDF43B1B} (AMI Pictorial Control CWeb 2.1 SPa06) - http://cenweb.uphs.upenn.edu/ami/install/amiviewer.cab
O16 - DPF: {D98F5BFB-D1E2-428F-B415-64DE948DE12D} - http://cenweb.uphs.upenn.edu/ami/install/amiviewer.cab
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetup Control) - https://extranet.uphs.upenn.edu/dana-cached…uniperSetup.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{7E7477E7-86C8-42C2-8695-D412071F139F}: NameServer = 71.242.0.12 71.250.0.12
O17 - HKLM\System\CCS\Services\Tcpip\..\{D7E1ACC9-8671-4D19-89D9-53388D88E34A}: NameServer = 128.91.2.13,128.91.254.1,128.91.254.4
O20 - Winlogon Notify: hggfede - C:\WINDOWS\SYSTEM32\hggfede.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: VNC Server (winvnc) - Unknown owner - C:\vnc\WinVNC.exe" -service (file missing)