[Resolved] Begging for Help Please

Hello,

I've been strugling with this for almost a week now. I normally use Firefox but switched jobs and unfortunately most of their Intranet sites are IE centric. I picked up something on my laptop (Thinkpad T42 - Win XP Pro SP2) that I can't get rid of. I have a cooprorate license of Symanic Antivirus ver 10.1.5.5 and I have run Ad-Aware 2007, CounterSpy, Windoes Defender and Windows Maliciuos Software removal tool. They all detect things and remove them but as soon as I open IE6, it's back. I get the infamious:

Warning: possible spyware or adware infection! Click here to scan your computer for spyware and adware…

In my search I discovered HiJackThis, so here is my log. ANY help would be GREATLY appreciated!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:07:18 AM, on 2/11/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Windows\System32\ASTSRV.exe
C:\Program Files\IBM\tivoli\dcd\client\ISSI\cds\CDSWinSrv.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\E_S00RP1.EXE
C:\WINDOWS\System32\Hummingbird\Connectivity\7.00\Inetd\inetd32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\C4ebreg\c4ebreg.exe
c:\sdwork\issimsvc.exe
C:\WINDOWS\System32\Hummingbird\Connectivity\7.00\Jconfig\jconfigdNT.exe
C:\WINDOWS\system32\lxdjcoms.exe
C:\WINDOWS\system32\cmd.exe
C:\WINDOWS\System32\Hummingbird\Connectivity\7.00\Jconfig\hjavaw.exe
C:\notes\ntmulti.exe
C:\Program Files\AT&T Network Client\NetCfgSv.EXE
C:\Program Files\Novatel Wireless\Sprint\Sprint PCS Connection Manager\OSCMUtilityService.exe
C:\Program Files\Java\jre1.6.0_03\bin\javaw.exe
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\System32\QCONSVC.EXE
c:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe
C:\Program Files\IBM\tivoli\dcd\client\ISSI\_jvm\jre\bin\java.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\WINDOWS\system32\TpKmpSVC.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\mqsvc.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\WINDOWS\System32\acs.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY_1\TpScrex.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\TpShocks.exe
C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
C:\WINDOWS\system32\WLANSTA.EXE
C:\Updater.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\C4ebreg\isamtray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\PROGRA~1\ThinkPad\CONNEC~1\QCTray.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Lexmark 1400 Series\lxdjamon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~2\SYMANT~2\VPTray.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBCSTray.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mim.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\MMDiag.exe
C:\PROGRA~1\MICROS~3\rapimgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\AT&T Network client\NetClient.exe
C:\notes\NLNOTES.EXE
C:\notes\ntaskldr.EXE
C:\Program Files\IBM\Sametime Connect\sametime.exe
C:\Program Files\IBM\Sametime Connect\jre\bin\sametime75.exe
C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\WINDOWS\system32\notepad.exe
C:\Download\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: SXG Advisor - {76F30661-76C7-48CD-B18E-64F388AE030B} - C:\WINDOWS\dwrmntsdnq.dll
O3 - Toolbar: (no name) - {D573EDD4-5DEA-4DF1-9D5A-329D6861EDC8} - (no file)
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [BMMMONWND] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatInfEx.dll,BMMAutonomicMonitor
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [TPKMAPHELPER] C:\Program Files\ThinkPad\Utilities\TpKmapAp.exe -helper
O4 - HKLM\..\Run: [TpShocks] TpShocks.exe
O4 - HKLM\..\Run: [ISSI EZUpdate Service] "c:\sdwork\issimsvc.exe"
O4 - HKLM\..\Run: [QCWLICON] C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
O4 - HKLM\..\Run: [WLANSTA.EXE] WLANSTA.EXE START
O4 - HKLM\..\Run: [ptrun32] C:\WINDOWS\system32\ptrun32\ptrun32.exe -startup
O4 - HKLM\..\Run: [iRiver Updater] \Updater.exe
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [stgclean] c:\sdwork\w32main2.exe /cleanup
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~2\mimboot.exe
O4 - HKLM\..\Run: [C4EBReg] "C:\Program Files\C4ebreg\c4ebreg.exe" /q
O4 - HKLM\..\Run: [ISAMTray] "C:\Program Files\C4ebreg\isamtray.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [NapsterShell] C:\Program Files\Napster\napster.exe /systray
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [EPSON PictureMate] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2P1.EXE /P17 "EPSON PictureMate" /O3 "USB" /M "PictureMate"
O4 - HKLM\..\Run: [\\BASEMENT_PC\EPSON Stylus C66 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2S1.EXE /P37 "\\BASEMENT_PC\EPSON Stylus C66 Series" /O6 "USB002" /M "Stylus C66"
O4 - HKLM\..\Run: [QCTray] C:\PROGRA~1\ThinkPad\CONNEC~1\QCTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [defergui] c:\sdwork\defergui.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [lxdjmon.exe] "C:\Program Files\Lexmark 1400 Series\lxdjmon.exe"
O4 - HKLM\..\Run: [lxdjamon] "C:\Program Files\Lexmark 1400 Series\lxdjamon.exe"
O4 - HKLM\..\Run: [LXDJCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXDJtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~2\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SBI] C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\P3Z3D18A\install_sbd_en[1].exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [SBCSTray] C:\Program Files\Sunbelt Software\CounterSpy\SBCSTray.exe
O4 - HKCU\..\Run: [PTRUN32] C:\WINDOWS\system32\ptrun32\ptr32w.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [NetSP - restore settings on power failure] "C:\Program Files\AT&T Network client\NetSP.exe" -show
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite… - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider 'c:\program files\aventail\connect\asdns.dll' missing
O11 - Options group: [JAVA_IBM] Java (IBM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net/
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2DAD3559-2923-4935-AD49-B673D2539944} (IASRunner Class) - https://www-307.ibm.com/pc/support/access/a…ntent/AcpIR.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd…b?1202498292899
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{37D58B9C-7E2A-40A0-B9CC-598F215F16B5}: SearchList = ibm.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{D3DDB0CA-DCE7-453C-BA79-2F52EB989695}: Domain = ibm.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{D3DDB0CA-DCE7-453C-BA79-2F52EB989695}: NameServer = 9.0.2.1,9.0.3.1
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = ibm.com
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: SearchList = ibm.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = ibm.com
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: ACU Configuration Service (ACS) - Unknown owner - C:\WINDOWS\System32\acs.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ASTSRV - Nalpeiron Ltd. - C:\Windows\System32\ASTSRV.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: IBM DCD Standard Client (DCDClient-ISSI) (DCDClient-ISSI) - Unknown owner - C:\Program Files\IBM\tivoli\dcd\client\ISSI\cds\CDSWinSrv.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: EPSON V3 Service2(03) (EPSON_PM_RPCV2_01) - SEIKO EPSON CORPORATION - C:\WINDOWS\system32\E_S00RP1.EXE
O23 - Service: Hummingbird Inetd (HCLInetd) - Hummingbird Ltd. - C:\WINDOWS\System32\Hummingbird\Connectivity\7.00\Inetd\inetd32.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\System32\ibmpmsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IBM Standard Asset Manager Service (ISAMSvc) - IBM Corp. - C:\Program Files\C4ebreg\c4ebreg.exe
O23 - Service: ISSI EZUpdate (ISSIMon) - IBM Corp. - c:\sdwork\issimsvc.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
O23 - Service: Hummingbird Jconfig Daemon (Jconfigd) - Hummingbird Ltd. - C:\WINDOWS\System32\Hummingbird\Connectivity\7.00\Jconfig\jconfigdNT.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: lxdj_device - - C:\WINDOWS\system32\lxdjcoms.exe
O23 - Service: Multi-user Cleanup Service - IBM Corp - C:\notes\ntmulti.exe
O23 - Service: Network Configuration Service (NetCfgSvr) - AT&T - C:\Program Files\AT&T Network Client\NetCfgSv.EXE
O23 - Service: OSCM Utility Service - Sprint Spectrum, L.L.C - C:\Program Files\Novatel Wireless\Sprint\Sprint PCS Connection Manager\OSCMUtilityService.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: QCONSVC - IBM Corp. - C:\WINDOWS\System32\QCONSVC.EXE
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: SAVRoam (SavRoam) - symantec - c:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: Sunbelt CounterSpy Antispyware (SBCSSvc) - Sunbelt Software - C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
O23 - Service: IBM KCU Service (TpKmpSVC) - Unknown owner - C:\WINDOWS\system32\TpKmpSVC.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

–
End of file - 15915 bytes

_________________________________
Welcome to the Forums.

The fixes we will use are specific to your problems and should only be used for this issue on this machine.

Please only use this topic to reply to. Do not start another thread.
If any other issues arise let me know.
The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear. So lets do this to the end!

• All hijackthis logs I ask for should be done in normal mode ( not safe mode)
• These logs should be done last after you have followed my instructions in the previous post.

Please if you decide to seek help at another forum let us know. There is a shortage of helpers and tying 2 of us up is a waste of time.
If you have any questions about any advice given here please STOP and ask!



_________________________________
We need to disable windows defender.
A good program but may interfere with our fixes.

Open Windows Defender
Click Tools
Click General Settings
Scroll down to Real Time Protection Options
Uncheck Turn on Real Time Protection (recommended)
After you uncheck this, click on the Save button
Close Windows Defender
______________________________
RUN HJT

HJT
Run hijackthis and choose scan only and place a check by the following lines if present.
Close all other windows and browsers except HJT before clicking on Fix Checked


O2 - BHO: SXG Advisor - {76F30661-76C7-48CD-B18E-64F388AE030B} - C:\WINDOWS\dwrmntsdnq.dll
O3 - Toolbar: (no name) - {D573EDD4-5DEA-4DF1-9D5A-329D6861EDC8} - (no file)
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

Close that.

_____________________________



Now please Download LSPFix from http://www.cexx.org/LSPFix.exe and Run the Program.
Disconnect from the Internet and close all Internet Explorer Windows.
Check the "I know what I'm doing" Button and place all listings of

asdns.dll

into the remove section by clicking on the button that points to the right. When all instances of this dll are in the Remove section. Press the finish button.




___________________________________
Reconfigure Windows XP to show hidden files::

Click Start. My Computer.
Select the Tools menu Folder Options. Select the View Tab.
Under the Hidden files and folders heading select "Show hidden files and folders".
Uncheck the "Hide protected operating system files (recommended)" option.
Uncheck the "Hide file extensions for known file types" option.
Click Yes to confirm. Click OK.
___________________________________
Search for and remove
Now I want you to search for and delete the following file if present. If you need help finding it.
Click start /search/ all files and folders/ look for More advanced options. once in there select the first 3 boxes.
Please just remove the files/folders I listed in BOLD


C:\WINDOWS\dwrmntsdnq.dll





______________________________

Download and install CCleaner from here


If you use either the Firefox or Mozilla browsers, the box to uncheck for Cookies is on the Applications tab, under Firefox/Mozilla.

• Set Cookie Retention.
  Click on the Options block on the left, then choose Cookies.
  Under the Cookies to delete pane, highlight any cookies you would like to retain permanently (those companies or sites with which you regularly visit or do business), and click the right arrow > to move them to the Cookies to keep pane.
  
• Reset Temp File Removal for Regular Use.
  Click on the Options block on the left. Select the Advanced button.
  Check "Only delete files in Windows Temp folders older than 48 hours".
  
  
  Now run the program and click on Run Cleaner
  ( Do not use the Registry function to clean anything with this program. Having anything auto clean your regisrty is risky).

AVG Anti-Spyware:
________________________________________
Download the trial version of AVG Anti-Spyware from here and install it. When the program has been installed, and you click the Finish button, AVG Anti-Spyware will open. Do not run a scan yet.

If the program does not automatically update itself during installation, or you are unsure whether it has done so, please do the following:

• Click the Update icon at the top and under Manual Update click the Start update button.
• The program will either update or inform you that no update was available.
• It is essential that you get the update - keep trying until successful. (Note: If you have problems getting the update, you can download an installer for the full database from here (save it on your desktop). Once you have downloaded the installer, make sure that AVG Anti-Spyware is closed and then double-click on avgas-signatures-full-current.exe to install the database).
  
  
  
  Reboot your computer in Safe Mode.
• If the computer is running, shut down Windows, and then turn off the power.
• Wait 30 seconds, and then turn the computer on.
• Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
• Ensure that the Safe Mode option is selected.
• Press Enter. The computer then begins to start in Safe mode.
• Login on your usual account.
• Open up AVG anti Malware

Please set up the program as follows:

• Click the Shield icon at the top and under Resident shield is… click active. This should now change to inactive.
• Click the Update icon and untick the automatic update option.
• Click on Scanner on the toolbar.
• Click on the Settings tab.
  
• Under How to act? - make sure that Quarantine is selected.
• Under How to scan? - All checkboxes should be ticked.
• Under Possibly unwanted software - All checkboxes should be ticked.
• Under Reports - Select Do not automatically generate reports.
• Under What to scan? - Select Scan every file.

Close all open windows.

• Click on Scanner on the toolbar.
• Click on Complete System Scan to start the scan process.
• Let the program scan your computer.
• When the scan has finished, follow the instructions below:
• Make sure that Set all elements to: shows Quarantine
• Important: Click on the Apply all Actions button (*** This must done before saving the report ***)
• When the program has finished, it will display the message All actions have been applied.
• Then click the Save Scan Report button.
• Click the Save Report as button.
• Save the report to your Desktop.
• Right-click the AVG Tray Icon and select Exit.
  
• Reboot in normal mode.

_________________________
In your next reply I would like to see:

• A new HJT log
• The report from AVG anti spyware
• Let me know if the pop up warning stopped

Bob4,

First of all, thank you very much for your help. The service you guys provide is invaluable and you all are to be commended! I followed your instructions, they were very clear. I’ve been testing IE now for about 3 hours and no signs of the “fake” bar on top. I have no problem purchasing a good spyware/malware program to compliment the Symantic Antivirus, do you have one you can recommend?

Below are the HJT and AVG logs.

———————————————————
AVG Anti-Spyware - Scan Report
———————————————————

+ Created at: 12:30:12 PM 2/12/2008

+ Scan result:



C:\System Volume Information\_restore{025383FA-625F-412F-B757-56B6C9BB8E21}\RP1246\A0256385.dll -> Adware.Aws : Cleaned with backup (quarantined).


::Report end


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:41:55 PM, on 2/12/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Windows\System32\ASTSRV.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\IBM\tivoli\dcd\client\ISSI\cds\CDSWinSrv.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\E_S00RP1.EXE
C:\WINDOWS\System32\Hummingbird\Connectivity\7.00\Inetd\inetd32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\C4ebreg\c4ebreg.exe
c:\sdwork\issimsvc.exe
C:\WINDOWS\system32\cmd.exe
C:\WINDOWS\System32\Hummingbird\Connectivity\7.00\Jconfig\jconfigdNT.exe
C:\WINDOWS\system32\lxdjcoms.exe
C:\WINDOWS\System32\Hummingbird\Connectivity\7.00\Jconfig\hjavaw.exe
C:\notes\ntmulti.exe
C:\Program Files\AT&T Network Client\NetCfgSv.EXE
C:\Program Files\Novatel Wireless\Sprint\Sprint PCS Connection Manager\OSCMUtilityService.exe
C:\Program Files\Java\jre1.6.0_03\bin\javaw.exe
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\System32\QCONSVC.EXE
c:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\Program Files\IBM\tivoli\dcd\client\ISSI\_jvm\jre\bin\java.exe
C:\WINDOWS\system32\TpKmpSVC.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\mqsvc.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\WINDOWS\System32\acs.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY_1\TpScrex.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\TpShocks.exe
C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
C:\WINDOWS\system32\WLANSTA.EXE
C:\Updater.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\C4ebreg\isamtray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\ThinkPad\UltraNav Wizard\UNavTray.EXE
C:\PROGRA~1\ThinkPad\CONNEC~1\QCTray.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Lexmark 1400 Series\lxdjamon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBCSTray.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mim.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\PROGRA~1\MICROS~3\rapimgr.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\MMDiag.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Download\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [BMMMONWND] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatInfEx.dll,BMMAutonomicMonitor
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [TPKMAPHELPER] C:\Program Files\ThinkPad\Utilities\TpKmapAp.exe -helper
O4 - HKLM\..\Run: [TpShocks] TpShocks.exe
O4 - HKLM\..\Run: [ISSI EZUpdate Service] "c:\sdwork\issimsvc.exe"
O4 - HKLM\..\Run: [QCWLICON] C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
O4 - HKLM\..\Run: [WLANSTA.EXE] WLANSTA.EXE START
O4 - HKLM\..\Run: [ptrun32] C:\WINDOWS\system32\ptrun32\ptrun32.exe -startup
O4 - HKLM\..\Run: [iRiver Updater] \Updater.exe
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [stgclean] c:\sdwork\w32main2.exe /cleanup
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~2\mimboot.exe
O4 - HKLM\..\Run: [C4EBReg] "C:\Program Files\C4ebreg\c4ebreg.exe" /q
O4 - HKLM\..\Run: [ISAMTray] "C:\Program Files\C4ebreg\isamtray.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [NapsterShell] C:\Program Files\Napster\napster.exe /systray
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [EPSON PictureMate] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2P1.EXE /P17 "EPSON PictureMate" /O3 "USB" /M "PictureMate"
O4 - HKLM\..\Run: [\\BASEMENT_PC\EPSON Stylus C66 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2S1.EXE /P37 "\\BASEMENT_PC\EPSON Stylus C66 Series" /O6 "USB002" /M "Stylus C66"
O4 - HKLM\..\Run: [QCTray] C:\PROGRA~1\ThinkPad\CONNEC~1\QCTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [defergui] c:\sdwork\defergui.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [lxdjmon.exe] "C:\Program Files\Lexmark 1400 Series\lxdjmon.exe"
O4 - HKLM\..\Run: [lxdjamon] "C:\Program Files\Lexmark 1400 Series\lxdjamon.exe"
O4 - HKLM\..\Run: [LXDJCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXDJtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SBI] C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\P3Z3D18A\install_sbd_en[1].exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [SBCSTray] C:\Program Files\Sunbelt Software\CounterSpy\SBCSTray.exe
O4 - HKCU\..\Run: [PTRUN32] C:\WINDOWS\system32\ptrun32\ptr32w.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [NetSP - restore settings on power failure] "C:\Program Files\AT&T Network client\NetSP.exe" -show
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite… - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [JAVA_IBM] Java (IBM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net/
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2DAD3559-2923-4935-AD49-B673D2539944} (IASRunner Class) - https://www-307.ibm.com/pc/support/access/a…ntent/AcpIR.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd…b?1202498292899
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{37D58B9C-7E2A-40A0-B9CC-598F215F16B5}: SearchList = ibm.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = ibm.com
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: ACU Configuration Service (ACS) - Unknown owner - C:\WINDOWS\System32\acs.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ASTSRV - Nalpeiron Ltd. - C:\Windows\System32\ASTSRV.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: IBM DCD Standard Client (DCDClient-ISSI) (DCDClient-ISSI) - Unknown owner - C:\Program Files\IBM\tivoli\dcd\client\ISSI\cds\CDSWinSrv.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: EPSON V3 Service2(03) (EPSON_PM_RPCV2_01) - SEIKO EPSON CORPORATION - C:\WINDOWS\system32\E_S00RP1.EXE
O23 - Service: Hummingbird Inetd (HCLInetd) - Hummingbird Ltd. - C:\WINDOWS\System32\Hummingbird\Connectivity\7.00\Inetd\inetd32.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\System32\ibmpmsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IBM Standard Asset Manager Service (ISAMSvc) - IBM Corp. - C:\Program Files\C4ebreg\c4ebreg.exe
O23 - Service: ISSI EZUpdate (ISSIMon) - IBM Corp. - c:\sdwork\issimsvc.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
O23 - Service: Hummingbird Jconfig Daemon (Jconfigd) - Hummingbird Ltd. - C:\WINDOWS\System32\Hummingbird\Connectivity\7.00\Jconfig\jconfigdNT.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: lxdj_device - - C:\WINDOWS\system32\lxdjcoms.exe
O23 - Service: Multi-user Cleanup Service - IBM Corp - C:\notes\ntmulti.exe
O23 - Service: Network Configuration Service (NetCfgSvr) - AT&T - C:\Program Files\AT&T Network Client\NetCfgSv.EXE
O23 - Service: OSCM Utility Service - Sprint Spectrum, L.L.C - C:\Program Files\Novatel Wireless\Sprint\Sprint PCS Connection Manager\OSCMUtilityService.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: QCONSVC - IBM Corp. - C:\WINDOWS\System32\QCONSVC.EXE
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: SAVRoam (SavRoam) - symantec - c:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: Sunbelt CounterSpy Antispyware (SBCSSvc) - Sunbelt Software - C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
O23 - Service: IBM KCU Service (TpKmpSVC) - Unknown owner - C:\WINDOWS\system32\TpKmpSVC.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

–
End of file - 14980 bytes

Just love it when it's this simple.

After these couple of things to do I will make a few suggestions for further protection.


___________________________________
You need to update SunJava for security reasons.
Updating Java:
Download the latest version of
Java Runtime Environment (JRE) 6 Update 4

• Scroll down to where it says "Java Runtime Environment (JRE) 6 Update 4
  … allows end-users to run Java applications".
  
• Click the "Download" button to the right.
• Check the box that says: "Accept License Agreement".
• Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
• Close any programs you may have running - especially your web browser.
  
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name. It should have the [external image: Posted Image] icon next to it.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java versions.
  
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u4-windows-i586-p.exe
  to install the newest version.

____________________________________
I see that Viewpoint is installed.

Viewpoint, Viewpoint Manager, Viewpoint Media Player are Viewpoint components which are installed as a side effect of installing other software, most notably AOL and AOL Instant Messenger (AIM). Viewpoint Manager is responsible for managing and updating Viewpoint Media Player’s components. Viewpoint Manager is considered as foistware instead of malware since it is installed without user's approval but doesn't spy or do anything "bad". In 2006, this may change, read Viewpoint to Plunge Into Adware.

I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present:

• Viewpoint
• Viewpoint Manager
• Viewpoint Media Player

If AOL is present, to prevent it from being recreated every time you run the AOL software:

• Open AOL
• Go to Help on the toolbar
• Select About AOL
• Hit Ctrl D and a secret panel can be accessed which will allow you to disable all desktop and IM features associated with Viewpoint.

Another way to prevent Viewpoint from being recreated every time you run the AOL software is:

• Click C:\Program Files\AOL 9.0\Jiti (a hidden folder).
• Rename viewpoint.exe to viewpoint.old.

This is the item to fix in HijackThis.

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe


___________________________________________



Great news ! [external image: Posted Image]

Your log now appears to be clean.

Lets do a few things to tidy up.
Please do these in the order I suggest!


___________________________________
If we have set your computer to see all files and folders we must reprotect them.

UNDO SHOW ALL FILES
click on the My Computer icon.
Select the Tools menu and click Folder Options.
After the new window appears select the View tab.
Deselect in the checkbox labeled Display the contents of system folders.
Deselect the checkbox labeled Show hidden files and folders.
Select the checkmark from the checkbox labeled Hide file extensions for known file types.
Replace the checkmark from the checkbox labeled Hide protected operating system files.
Press the Apply button and then the OK .
Now many important files are safe.


___________________________________
Download and install CCleaner from here.
If you use either the Firefox or Mozilla browsers, the box to uncheck for Cookies is on the Applications tab, under Firefox/Mozilla.


Now open the program and click on Run Cleaner
( Do not use the Issues block to clean anything with this program. It is for experts only and it is risky).

You may opt out of cleaning cookies. If you clean them alls you will have to do is retype names and passwords for places you visit on the net 1 time.
If you use either the Firefox or Mozilla browsers, the box to uncheck for Cookies is on the Applications tab, under Firefox/Mozilla
I clean all my cookies out from time to time. It's not that big a deal if you remember passwords.


___________________________________
Please create a 'clean' System Restore Point:
The reason for doing this is in case you need system restore you don't put back all we just took out.
Right click My Computer
Then Propeties then system restore
Place a check mark by turn off system restore
Click APPLY
Windows will give you a warning click yes
REBOOT

Now go right back to the same place and unchecksystem restore
Click APPLYand OK




A few things to help with possible threats

These are optional . But will help protect you further.
___________________________________

SpywareBlaster

Install SpywareBlaster

SpywareBlaster will add a large list of programs and sites to your Internet Explorer settings that will protect you from accidentally running or downloading known malicious programs.
After the installation, click Download Latest Protection Updates. When it finishes, click Enable All Protection.


______________________________
SiteHound

http://www.firetrust.com/firetrustsitehound.html

This tool bar will help protect you from.

Over 4,000 fake bank and credit sites.
Tens of thousands of pornographic
and adult sites.
The never ending fake phishing sites.
Malicious sites, which can infect you
with spyware and adware if you visit
them.
Sites to download software which
may infect your computer with
spyware, a virus or adware


___________________________________
Download and Install a HOSTS File
A Hosts file is a plain text file which prevents your computer from connecting to malware and spyware sites by redirecting the connection request to 127.0.0.1, which is your local address. If you use a proxy server, or if you are on AOL, be sure to read the special instructions.
You can download the MVPS Hosts File and see a HOSTS file tutorial here :
This website also contains useful tips, and links to other resources and utilities.


___________________________________
Make your Internet Explorer more secure
1. From within Internet Explorer click on the Tools menu and then click on Options.
2. Click on the Security tab
3. Click the Internet icon so it becomes highlighted.
4. Click on Default Level and click Ok
5. Click on the Custom Level button.

Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialise and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt

When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.

6. Next press the Apply button and then the OK to exit the Internet Properties page.


Here's a site with great advise on how to AVOID malware. Much easier to do than removing it.





Safe and Happy Surfing.