A co-worker of mine in another city called me today to see if I could help her solve her internet woes. She has a Windows XP on a Dell Inspiron Something(?). She is trying to connect via ethernet and/or wireless to a network at a new office. When she connected to the wireless network or plugged into the land line, it showed the connection. When looking at the status of either connection, it showed that packets were being sent, but not received. When she opened internet explorer, it was unable to display the page. Everyone else is able to get on the network except her. She may be the only PC in the office
I tried the easy solutions like restarting the machine and repairing the connection, but neither worked. I searched the forums here and found a thread that had the below in it:
"Start - Run - (type)cmd
this will bring up a DOS Box display with a blinking cursor
At the blinking cursor type the following commands in sequence, waiting for the procedures to complete before entering the next command:
ipconfig /release - enter <-- notice the required space before the "/"
ipconfig /renew - enter <-- notice the required space before the "/"
ipconfig /flushDNS - enter <-- notice the required space before the "/"
(Each of the above ipconfig steps may take from a few seconds to a minute or so to complete.
Wait for the blinking cursor to return before moving on to typing the next command.)"
After she tried this, it still didn't work and shortly thereafter all of the computers on the network stopped working. Of course they called me back and blamed this on me. Is it possible for this to have wiped out the network somehow?
The setup for the network is modem to router to 24-port ethernet hub to Apple Base Station. I didn't set-up this and I have not been to this office and it's not really my job to be setting up or maintaining their network, but they are less than fully informed on how these things we call computers and the internet work.
Please help me and thanks in advance!