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Spyware / Malware / Virus Removal

[Resolved] Worm.Win32.NetSky

3 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
Ok… heres a description of my problem…

I keep getting pop-ups (already had my typing interupted 11 times since I started this sentence) some warn me of attacks or viruses and one includes the name Worm.Win32.NetSky in the warning. I also keep getting random explorer windows opening with sites for anti-virus software. I've counted about 8 different sites.

Also I no longer have control over my desktop, it has been hijacked and the image is warning me that my privacy is in danger. When I right click and select properties I am not able to access anything that used to come up like background and screen saver, the tabs simply don't exist anymore.

My homepage is now something to do with anti-virus

I have a new toolbar about anti-virus as well as some new desktop icons that have the same symbols.

Thank you in advance for helping me with this… I urgently need my computer back under my own control or I'm going to be jobless within a week.

Here is a copy of my hijackthis log:


Logfile of HijackThis v1.99.1
Scan saved at 1:58:17 PM, on 26/11/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Gateway\EzTune\dtsslsrv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Gateway\EzTune\dtsrvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Digital Media Reader\readericon45G.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\WinPortrait\wpctrl.exe
C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe
C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwsoemon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\MYWEBS~1\bar\3.bin\m3SrchMn.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\Program Files\BigFix\bigfix.exe
C:\Program Files\Lexico\CleverKeys\CK.exe
C:\Program Files\WinPortrait\floater.exe
C:\Program Files\Gateway\EzTune\dthtml.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\TELUS\FastDial\fastdial.exe
C:\Program Files\Common Files\Logitech\KHAL\KHALMNPR.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\XoftSpySE\xoftspy.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.ca/0SEENCA/SAOS01?FORM=TOOLBR
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/jump.php?wmid=…6Ojg5&lid=2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.ca/0SEENCA/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5402
R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\3.bin\MWSSRCAS.DLL
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\3.bin\MWSSRCAS.DLL
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\3.bin\MWSBAR.DLL
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: MSVPS System - {6A78E352-B1FA-4C18-9C48-96DD03979770} - C:\WINDOWS\popnetmtq.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
O3 - Toolbar: (no name) - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O3 - Toolbar: My &Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\3.bin\MWSBAR.DLL
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: The jokwmp - {6BA27973-068D-4F85-BE84-1251E0B20FD3} - C:\WINDOWS\jokwmp.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [readericon] C:\Program Files\Digital Media Reader\readericon45G.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [PivotSoftware] "C:\Program Files\WinPortrait\wpctrl.exe"
O4 - HKLM\..\Run: [LXCGCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCGtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe"
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwsoemon.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [My Web Search Bar Search Scope Monitor] "C:\PROGRA~1\MYWEBS~1\bar\3.bin\m3SrchMn.exe" /m=0
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [VO Clock] C:\Documents and Settings\Owner.AMYSCOMPUTER\My Documents\My Received Files\VOClock.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Start TELUS Fast Dial-up Service.lnk = C:\Program Files\TELUS\FastDial\fastdial.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\bigfix.exe
O4 - Global Startup: CleverKeys.lnk = C:\Program Files\Lexico\CleverKeys\CK.exe
O4 - Global Startup: EzTune.lnk = C:\Program Files\Gateway\EzTune\dthtml.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/…arch.jhtml?p=ZR
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM
O8 - Extra context menu item: Show All Original Images - res://C:\Program Files\TELUS\FastDial\fastdial.exe/250
O8 - Extra context menu item: Show Original Image - res://C:\Program Files\TELUS\FastDial\fastdial.exe/227
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .fpx: C:\\Program Files\\Internet Explorer\\PLUGINS\\NPRVRT32.dll
O12 - Plugin for .ivr: C:\\Program Files\\Internet Explorer\\PLUGINS\\NPRVRT32.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6BEA1C48-1850-486C-8F58-C7354BA3165E} (Install Class) - http://updates.lifescapeinc.com/installers…ll/pinstall.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/…ro.cab56649.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{3EBD0FD5-2BCC-463D-BB1C-2A69170EFBB3}: NameServer = 199.185.220.36 199.185.220.52
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: schmap-help - (no CLSID) - (no file)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O21 - SSODL: sapnet - {32EDB5B2-FF9E-4218-9600-C92149B78307} - C:\WINDOWS\sapnet.dll
O21 - SSODL: rmvgor - {31BF0824-7960-48A1-8F15-BCB3495C4EC7} - C:\WINDOWS\rmvgor.dll
O23 - Service: Asset Management Daemon - Unknown owner - C:\Program Files\Gateway\EzTune\dtsslsrv.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Portrait Displays Display Tune Service (DTSRVC) - Unknown owner - C:\Program Files\Gateway\EzTune\dtsrvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing)
O23 - Service: lxcg_device - - C:\WINDOWS\system32\lxcgcoms.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
Post #2
Welcome to the forum.

1. Download RVAXO.exe to your desktop.

2. Double click on RVAXO.exe and choose unzip.
It will install to a folder called Rvaxo.

3. Now open up the Rvaxo folder and double click on RVAXO

You will see a small window pop up, and quickly some lines will run , then the window will close by itself, this is normal behavior.
Then it is possible for an uninstaller of some roque scanner to start up, do not close this but follow all prompts there, and let it run its course.

4. When it's done the computer will reboot…..press any key to reboot.

5. After reboot RVAXO will run again, let it finish

6. After it's done it will create a file called RVAXO-results.log in C:\RVAXO-results.log

7. Copy and paste it back here

Note:
You can use Uninstall.cmd to remove everything from RVAXO, it will be found in the RVAXO-folder on your desktop.


—————–

Next…….

Please download SUPERAntiSpyware Home Edition (free)

Install it and double-click the icon on your desktop to run it.
It will ask if you want to update the program definitions, click Yes, Let it through your firewall!
Under Configuration and Preferences, click the Preferences button.
Click the Scanning Control tab.
Under Scanner Options make sure the following are checked:
  • Close browsers before scanning
  • Scan for tracking cookies
  • Terminate memory threats before quarantining.
  • Ignore System Restore/Volume Information on ME and XP
  • Please leave the others unchecked.
  • Click the Close button to leave the control center screen.
On the main screen, under Scan for Harmful Software click Scan your computer.
On the left check C:\Fixed Drive.
On the right, under Complete Scan, choose Perform Complete Scan.
Click Next to start the scan. Please be patient while it scans your computer.
After the scan is complete a summary box will appear. Click OK.
Make sure everything in the white box has a check next to it, then click Next.
It will quarantine what it found and if it asks if you want to reboot, click
Yes.

To retrieve the removal information - please do the following:
  • After reboot, double-click the SUPERAntispyware icon on your desktop.
  • Click Preferences . Click the Statistics/Logs tab .
  • Under Scanner Logs , double-click SUPERAntiSpyware Scan Log .
  • It will open in your default text editor (such as Notepad/Wordpad).
  • Please highlight everything , then right-click and choose copy.
  • Click close and close again to exit the program.
Now please paste the removal information along with a fresh HijackThis log in your reply. If it's a large log, you may need several replies to post it.
Please don't forget the log from RVAXO.

Good Luck, MrC
Post #3
Thank you so much for your help!!!

First I need to let you know that AFTER I posted this topic I found the instructions of what to do BEFORE you post your hijackthis log. So I began following those steps. Therefore, when I received your reply I had already downloaded and used ATF Cleaner as well as Spybot. Spybot removed 183 items, mostly from MyWebSearch and FunWeb. After completing this I had my background picture back, also the toolbar and desktop icons were gone. (I had not yet downloaded AVG and unless you say otherwise I don't intend to download it)

I then received your response and followed your instructions. I am no longer receiving pop ups, random explorer windows, my home page is normal, and it does not keep changing the active window on me anymore.

Here are the logs you requested:

————————————————————————————————————————————————————————–

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/26/2007 at 08:59 PM

Application Version : 3.9.1008

Core Rules Database Version : 3351
Trace Rules Database Version: 1350

Scan type : Complete Scan
Total Scan Time : 01:58:21

Memory items scanned : 541
Memory threats detected : 0
Registry items scanned : 6188
Registry threats detected : 3
File items scanned : 150357
File threats detected : 1

Trojan.Net-MSV/VPS
HKCR\MSVPS.MSVPSApp
HKCR\MSVPS.MSVPSApp\CLSID
HKCR\MSVPS.MSVPSApp\CurVer

Adware.Tracking Cookie
C:\Documents and Settings\Owner.AMYSCOMPUTER\Cookies\owner@mywebsearch[2].txt


—————————————————————————————————————————————————————————

—————-RVAXO.exe first run————-

Files found:

C:\WINDOWS\dat.txt
C:\WINDOWS\rs.txt
C:\WINDOWS\search_res.txt
C:\WINDOWS\jokwmp.dll
C:\WINDOWS\rmvgor.dll
C:\WINDOWS\sapnet.dll
C:\WINDOWS\nethop.exe
C:\WINDOWS\popnetmtq.dll
C:\Documents and Settings\Owner.AMYSCOMPUTER\Desktop\Error Cleaner.url
C:\Documents and Settings\Owner.AMYSCOMPUTER\Desktop\Spyware&Malware Protection.url
C:\Documents and Settings\Owner.AMYSCOMPUTER\Desktop\Privacy Protector.url
C:\Documents and Settings\Owner.AMYSCOMPUTER\FAVORI~1\Error Cleaner.url
C:\Documents and Settings\Owner.AMYSCOMPUTER\FAVORI~1\Privacy Protector.url
C:\Documents and Settings\Owner.AMYSCOMPUTER\FAVORI~1\Spyware&Malware Protection.url

Uninstallers Rogue scanners:


Folders Found:

C:\Program Files\RichVideoCodec

Hosts-file was reset, If you use a custom hosts file please replace it…

————–RVAXO.exe last run—————

Files found:

Folders Found:

————–RVAXO.exe finished—————-


—————————————————————————————————————————————————————-

Logfile of HijackThis v1.99.1
Scan saved at 9:21:40 PM, on 26/11/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Gateway\EzTune\dtsslsrv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Gateway\EzTune\dtsrvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Digital Media Reader\readericon45G.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\WinPortrait\wpctrl.exe
C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\BigFix\bigfix.exe
C:\Program Files\WinPortrait\floater.exe
C:\Program Files\Lexico\CleverKeys\CK.exe
C:\Program Files\Gateway\EzTune\dthtml.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\TELUS\FastDial\fastdial.exe
C:\Program Files\Common Files\Logitech\KHAL\KHALMNPR.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.ca/0SEENCA/SAOS01?FORM=TOOLBR
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.ca/0SEENCA/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5402
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
O3 - Toolbar: (no name) - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [readericon] C:\Program Files\Digital Media Reader\readericon45G.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [PivotSoftware] "C:\Program Files\WinPortrait\wpctrl.exe"
O4 - HKLM\..\Run: [LXCGCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCGtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe"
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [VO Clock] C:\Documents and Settings\Owner.AMYSCOMPUTER\My Documents\My Received Files\VOClock.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Startup: Start TELUS Fast Dial-up Service.lnk = C:\Program Files\TELUS\FastDial\fastdial.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\bigfix.exe
O4 - Global Startup: CleverKeys.lnk = C:\Program Files\Lexico\CleverKeys\CK.exe
O4 - Global Startup: EzTune.lnk = C:\Program Files\Gateway\EzTune\dthtml.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: &Search - ?p=ZR
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM
O8 - Extra context menu item: Show All Original Images - res://C:\Program Files\TELUS\FastDial\fastdial.exe/250
O8 - Extra context menu item: Show Original Image - res://C:\Program Files\TELUS\FastDial\fastdial.exe/227
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .fpx: C:\\Program Files\\Internet Explorer\\PLUGINS\\NPRVRT32.dll
O12 - Plugin for .ivr: C:\\Program Files\\Internet Explorer\\PLUGINS\\NPRVRT32.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6BEA1C48-1850-486C-8F58-C7354BA3165E} (Install Class) - http://updates.lifescapeinc.com/installers…ll/pinstall.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/…ro.cab56649.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{3EBD0FD5-2BCC-463D-BB1C-2A69170EFBB3}: NameServer = 199.185.220.36 199.185.220.52
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: schmap-help - (no CLSID) - (no file)
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Asset Management Daemon - Unknown owner - C:\Program Files\Gateway\EzTune\dtsslsrv.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Portrait Displays Display Tune Service (DTSRVC) - Unknown owner - C:\Program Files\Gateway\EzTune\dtsrvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing)
O23 - Service: lxcg_device - - C:\WINDOWS\system32\lxcgcoms.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
Post #4
I also have one other problem… Before I started fixing all of this my mother-in-law plugged her ScanDisk MP3 player into the computer. As I'm sure you can guess, it isn't working anymore. What can I do about that? And thanks again for everything! I wish I could donate today but I'll have to come back when I have room on the credit card. You are a miracle worker in the mind of this mere mortal :thumbup:
Post #5
OK…just get these………


Close ALL programs down, leaving ONLY HijackThis running - Click Scan and…..
Place a check against the following items if found:

O3 - Toolbar: (no name) - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - (no file)
O8 - Extra context menu item: &Search - ?p=ZR
O18 - Protocol: schmap-help - (no CLSID) - (no file)

Click on Fix Checked and exit HijackThis.

————————–

Before I started fixing all of this my mother-in-law plugged her ScanDisk MP3 player into the computer. As I'm sure you can guess, it isn't working anymore. What can I do about that?

I don't know anything about them, you can check the with Tech guys on that.

http://forums.whatthetech.com/Consumer_Electronics_f130.html

———————-


Let me know how it is, MrC
Post #6
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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