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[Closed] random pop ups while browsing

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Post #1
Hi, we have a computer here at work and just going to sites like nba.com, nfl.com, yahoo.com we get pop ups for things like taking surveys and to participate in online gambling. We have spysweeper installed on the pc that runs every day at noon and eTrust antivirus so im not sure how these pop ups made their way onto the pc, however they are there and need to be removed.
I have ran both software listed above in full scan and also the microsoft removal tool, however they are still there.
I have ran HiJack this under an account with admin priv's and here is the log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:24:03 AM, on 11/15/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\PMService.exe
C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
C:\Program Files\CA\eTrust Antivirus\InoRT.exe
C:\Program Files\CA\eTrust Antivirus\InoTask.exe
C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\Program Files\Webroot\Enterprise\Spy Sweeper\commagent.exe
C:\Program Files\Webroot\Enterprise\Spy Sweeper\spysweeper.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ourdomain.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {ed0845ad-1bdb-428f-94ee-b764b9eeab43} - C:\WINDOWS\system32\ruvmqqy.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [msci] C:\DOCUME~1\NSNW\LOCALS~1\Temp\2006211181727_mcinfo.exe /insfin
O4 - HKLM\..\Run: [Realtime Monitor] C:\PROGRA~1\CA\ETRUST~1\realmon.exe -s
O4 - HKLM\..\Run: [EPA_EZ_GPO_Tool] C:\WINDOWS\system32\EZ_GPO_Tool.exe
O4 - HKLM\..\Run: [SpySweeperEnterprise] "C:\Program Files\Webroot\Enterprise\Spy Sweeper\\SpySweeperUI.exe"
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-21-1819765784-31680146-1235820382-1084\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime (User '?')
O4 - HKUS\S-1-5-21-1819765784-31680146-1235820382-1084\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-21-1819765784-31680146-1235820382-1120\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User '?')
O4 - HKUS\S-1-5-21-1819765784-31680146-1235820382-1134\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-21-1819765784-31680146-1235820382-1150\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-21-1819765784-31680146-1235820382-1827\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-21-1819765784-31680146-1235820382-1943\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-21-1819765784-31680146-1235820382-1952\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-21-1819765784-31680146-1235820382-2010\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'deborah')
O4 - HKUS\S-1-5-21-1819765784-31680146-1235820382-2373\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'jim')
O4 - S-1-5-21-1819765784-31680146-1235820382-1952 Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE (User '?')
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.amaena.com (HKLM)
O15 - Trusted Zone: *.avsystemcare.com (HKLM)
O15 - Trusted Zone: http://click.getmirar.com (HKLM)
O15 - Trusted Zone: *.gomyhit.com (HKLM)
O15 - Trusted Zone: *.imageservr.com (HKLM)
O15 - Trusted Zone: *.imagesrvr.com (HKLM)
O15 - Trusted Zone: http://click.mirarsearch.com (HKLM)
O15 - Trusted Zone: http://redirect.mirarsearch.com (HKLM)
O15 - Trusted Zone: http://awbeta.net-nucleus.com (HKLM)
O15 - Trusted Zone: *.onerateld.com (HKLM)
O15 - Trusted Zone: *.trustedantivirus.com (HKLM)
O15 - Trusted Zone: *.virusschlacht.com (HKLM)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1139710668406
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = ourdomain.com
O17 - HKLM\Software\..\Telephony: DomainName = ourdomain.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = ourdomain.com
O23 - Service: CA License Client (CA_LIC_CLNT) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\lic98rmt.exe
O23 - Service: CA License Server (CA_LIC_SRVR) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\lic98rmtd.exe
O23 - Service: Energy Star™ EZ GPO Power Management Configuration Tool (EPA_GPO_PMService) - TerraNovum - C:\WINDOWS\system32\PMService.exe
O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRT.exe
O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoTask.exe
O23 - Service: Event Log Watch (LogWatch) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe
O23 - Service: Webroot CommAgent Service (WebrootCommAgentService) - Webroot Software, Inc. - C:\Program Files\Webroot\Enterprise\Spy Sweeper\commagent.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Enterprise\Spy Sweeper\spysweeper.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\WinVNC4.exe

–
End of file - 7562 bytes


Please help, we would really like to avoid wiping the PC, thanks!
Post #2
Welcome to the forum.

I see you posted at another forum also, please let them know you're are being helped.

—————————-

Enable hidden files:
Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked.
Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
Click "Apply" then "OK" (reverse this procedure when we are done)

——————–


Close ALL programs down, leaving ONLY HijackThis running - Click Scan and…..
Place a check against the following items if found:

O2 - BHO: (no name) - {ed0845ad-1bdb-428f-94ee-b764b9eeab43} - C:\WINDOWS\system32\ruvmqqy.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O15 - Trusted Zone: *.amaena.com (HKLM)
O15 - Trusted Zone: *.avsystemcare.com (HKLM)
O15 - Trusted Zone: http://click.getmirar.com (HKLM)
O15 - Trusted Zone: *.gomyhit.com (HKLM)
O15 - Trusted Zone: *.imageservr.com (HKLM)
O15 - Trusted Zone: *.imagesrvr.com (HKLM)
O15 - Trusted Zone: http://click.mirarsearch.com (HKLM)
O15 - Trusted Zone: http://redirect.mirarsearch.com (HKLM)
O15 - Trusted Zone: http://awbeta.net-nucleus.com (HKLM)
O15 - Trusted Zone: *.onerateld.com (HKLM)
O15 - Trusted Zone: *.trustedantivirus.com (HKLM)
O15 - Trusted Zone: *.virusschlacht.com (HKLM)

Click on Fix Checked and exit HijackThis.

———————-

Delete this file if found:

C:\WINDOWS\system32\ruvmqqy.dll

—————–

Download combofix.exe To Your Desktop from the link below:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe

Double click combofix.exe & follow the prompts.
A window will open with a warning.
Type "Y" (and Enter) to start the fix.
When the scan completes it will open a text window.
Please attach that log back here together with a fresh HJT log.
Caution - do not touch your mouse/keyboard until the scan has completed.
The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop.

Combofix will automatically save the log file to C:\combofix.txt

————————

Please download SUPERAntiSpyware Home Edition (free)

Install it and double-click the icon on your desktop to run it.
It will ask if you want to update the program definitions, click "Yes",
Let it through your firewall!
Under "Configuration and Preferences", click the "Preferences" button.
Click the "Scanning Control" tab.
Under "Scanner Options" make sure the following are checked:
1>> Close browsers before scanning
2>> Scan for tracking cookies
3>> Terminate memory threats before quarantining.
4>> Ignore System Restore/Volume Information on ME and XP
5>> Please leave the others unchecked.
6>> Click the Close button to leave the control center screen.

On the main screen, under "Scan for Harmful Software" click "Scan your
computer".
On the left check "C:\Fixed Drive".
On the right, under "Complete Scan", choose "Perform Complete Scan".
Click "Next" to start the scan. Please be patient while it scans your computer.
After the scan is complete a summary box will appear. Click "OK".
Make sure everything in the white box has a check next to it, then click "Next".
It will quarantine what it found and if it asks if you want to reboot, click
"Yes".

To retrieve the removal information - please do the following:
1>> After reboot, double-click the "SUPERAntispyware icon" on your desktop.
2>> Click "Preferences". Click the "Statistics/Logs tab".
3>> Under "Scanner Logs", double-click "SUPERAntiSpyware Scan Log".
4>> It will open in your default text editor (such as Notepad/Wordpad).
5>> Please highlight everything , then right-click and choose copy.
6>> Click close and close again to exit the program.

Now please paste the "removal information" along with a fresh "HijackThis log" and the log from ComboFix in your reply. If it's a large log, you may need several replies to post it.
Good Luck, MrC

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