No replies to this topic

[nancyh]

Hi there...

I'm trying to help my parents fix a problem that popped up on their computer last night. When they log in to sites their passwords work but they are quickly booted out of the sites.

For example:
--they tried to check their stocks on a site they use every day, the site logged them in then kept going back to the sign in page when they would try to do anything
--they tried to pay a cellphone bill online, could log in and enter their bank account info to pay the bill, but then get logged out to a sign in page or a 404 error when they hit the pay now button
--they go into their credit card account and are asked to answer a series of security questions because someone has attempted to log in to their account

Obviously I'm a little concerned about what is going on!!

I've downloaded, updated and run the following programs per this site's instructions:
Adaware
Spybot
ATF Cleaner
Windows Update
AVG Anti-Spyware (report posted below)
Hijack This log (log posted below)

Thank you for your help...

Nancy

-----------------------------------------
-----------------------------------------
-----------------------------------------

Here is the Hijack This Log:

Logfile of HijackThis v1.99.1
Scan saved at 11:55:07 AM, on 11/8/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =

http://windowsupdate.microsoft.com/
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670}

- C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_16_0.dll
O2 - BHO: Adobe PDF Reader Link Helper -

{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat

7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} -

C:\Program Files\Common Files\Symantec

Shared\coShared\Browser\1.5\NppBho.dll
O2 - BHO: Spybot-S&D IE Protection -

{53707962-6F74-2D53-2644-206D7942484F} -

C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no

file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} -

C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: EarthLink ScamBlocker V2 -

{66252F33-BE30-4188-9199-63F2AC8BA137} - C:\Program Files\EarthLink

TotalAccess\EScamBlk.dll
O2 - BHO: Canon Easy Web Print Helper -

{68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program

Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll
O2 - BHO: Google Toolbar Helper -

{AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program

files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO -

{AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program

Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no

file)
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88}

- C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_16_0.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} -

C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} -

c:\program files\google\googletoolbar4.dll
O3 - Toolbar: Show Norton Toolbar -

{90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common

Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common

Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program

Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH

Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program

Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common

Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [OpwareSE2] "C:\Program

Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common

Files\Symantec

Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m

"C:\Program Files\Common Files\Symantec

Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec

Shared\ccApp.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG

Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program

Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search

& Destroy\TeaTimer.exe
O4 - Startup: WNW.lnk = C:\Program Files\Accent\WNW\WNW.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program

Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: Easy-WebPrint Add To Print List -

res://C:\Program

Files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print -

res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program

Files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program

Files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -

C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console -

{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll

(file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -

C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} -

C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration -

{DFB852A3-47F8-48C4-A200-58CAB36FD2A2} -

C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -

%windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -

{e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network

Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -

C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine

Advantage Validation Tool) -

http://go.microsoft....k/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} -

http://www.symantec....rl/LSSupCtl.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class)

- http://us.dl1.yimg.c...s/yinst0401.cab
O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo

Class) - http://www.symantec....rl/SymAData.cab
O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue)

- http://www.symantec....trl/tgctlsi.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script

Runner Class) - http://www.symantec....trl/tgctlsr.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download

Manager) - https://webdl.symant...ex/symdlmgr.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) -

http://a840.g.akamai...trendmicro.com/

housecall/xscan53.cab
O16 - DPF: {A8683C98-5341-421B-B23C-8514C05354F1} (FujifilmUploader

Class) -

http://photo.walmart...ploadClient.cab
O16 - DPF: {FFFFFFFF-CACE-BABE-BABE-00AA0055595A} -

http://www.trueswitc...TrueInstall.exe
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} -

C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB -

C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation -

C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program

Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner -

C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon

(file missing)
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation

- C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner -

C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon

(file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) -

Unknown owner - C:\Program Files\Common Files\Symantec

Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program

Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology

Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program

Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation -

C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) -

Unknown owner - C:\Program Files\Common Files\Symantec

Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program

Files\Common Files\Symantec

Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m

"C:\Program Files\Common Files\Symantec

Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file

missing)
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation -

C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA

Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program

Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

------------------------------
------------------------------
------------------------------

AVG Report:

---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 11:44:28 AM 11/8/2007

+ Scan result:



C:\Documents and Settings\Ed\Application Data\Earthlink\6.0\edjayne@earthlink.net\Cookies\ed@2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\Ed\Application Data\Earthlink\6.0\edjayne@earthlink.net\Cookies\ed@www.adobe[1].txt -> TrackingCookie.Adobe : Cleaned.
C:\Documents and Settings\Ed\Application Data\Earthlink\6.0\edjayne@earthlink.net\Cookies\ed@dealtime[1].txt -> TrackingCookie.Dealtime : Cleaned.
C:\Documents and Settings\Ed\Application Data\Earthlink\6.0\edjayne@earthlink.net\Cookies\ed@stat.dealtime[2].txt -> TrackingCookie.Dealtime : Cleaned.
C:\Documents and Settings\Ed\Application Data\Earthlink\6.0\edjayne@earthlink.net\Cookies\ed@intelli-direct[1].txt -> TrackingCookie.Intelli-direct : Cleaned.
C:\Documents and Settings\Ed\Application Data\Earthlink\6.0\edjayne@earthlink.net\Cookies\ed@sales.liveperson[1].txt -> TrackingCookie.Liveperson : Cleaned.
C:\Documents and Settings\Ed\Application Data\Earthlink\6.0\edjayne@earthlink.net\Cookies\ed@search.msn[1].txt -> TrackingCookie.Msn : Cleaned.
C:\Documents and Settings\Ed\Application Data\Earthlink\6.0\edjayne@earthlink.net\Cookies\ed@guide.real[2].txt -> TrackingCookie.Real : Cleaned.
C:\Documents and Settings\Ed\Application Data\Earthlink\6.0\edjayne@earthlink.net\Cookies\ed@realguide.real[1].txt -> TrackingCookie.Real : Cleaned.
C:\Documents and Settings\Ed\Application Data\Earthlink\6.0\edjayne@earthlink.net\Cookies\ed@www.real[1].txt -> TrackingCookie.Real : Cleaned.
C:\Documents and Settings\Ed\Application Data\Earthlink\6.0\edjayne@earthlink.net\Cookies\ed@webstat[1].txt -> TrackingCookie.Web-stat : Cleaned.
C:\Documents and Settings\Ed\Application Data\Earthlink\6.0\edjayne@earthlink.net\Cookies\ed@www.web-stat[2].txt -> TrackingCookie.Web-stat : Cleaned.
C:\Documents and Settings\Ed\Application Data\Earthlink\6.0\edjayne@earthlink.net\Cookies\ed@ad.yieldmanager[1].txt -> TrackingCookie.Yieldmanager : Cleaned.


::Report end