What the Tech?! Free tech support Archive
This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

[Resolved] activex, iedefender virus/trojan

4 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

Post #1
Hi, I am pretty much a computer novice but think i've downloaded a virus. Whilst attempting to watch a video I was asked to update my activex control. I did this and now get pop ups from microsoft explorer telling me that my computer is infected and i need to download IE defender. I did this (and later deleted it) but keep getting the same pop up and everytime i do a google search i'm getting wierd matches attached to you tube that contain explicit images which i've not clicked on. Is there anything I can do to stop this? I deleted everthing I could and tried a system restore but it didn't work! Please help
Post #3
Ok, tried the hijack this process and got the following:

Logfile of HijackThis v1.99.1
Scan saved at 12:03:01 PM, on 29/10/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\AOL 7.0\aoltray.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng1.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Windows Desktop Search\WindowsSearchIndexer.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\wireless card\wireless.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Desktop Search\WindowsSearchFilter.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www1.ap.dell.com/content/default.as…;l=en&s=gen
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www1.ap.dell.com/content/default.as…;l=en&s=gen
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www1.ap.dell.com/content/default.as…;l=en&s=gen
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll
O2 - BHO: dsWebAllowBHO Class - {2F85D76C-0569-466F-A488-493E6BD0E955} - C:\Program Files\Windows Desktop Search\dsWebAllow.dll
O2 - BHO: IntelVideoCodec - {33A12BEB-3219-4CA8-99B4-733192704C62} - C:\WINDOWS\system32\IntelVideoDivX.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: AOL 7.0 Tray Icon.lnk = C:\Program Files\AOL 7.0\aoltray.exe
O4 - Global Startup: Bluetooth Manager.lnk = ?
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{CB5EA82F-A064-40F9-95DB-5A3752A1D2F5}: NameServer = 10.6.0.202 10.6.0.203
O17 - HKLM\System\CCS\Services\Tcpip\..\{EAE5B363-0B8C-457B-9E85-5B7D6035B48D}: NameServer = 202.174.158.10,202.84.255.227
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: IntelWireless - C:\Program Files\Intel\Wireless\Bin\LgNotify.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h cltCommon (file missing)
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing)
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: WLANKEEPER - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

Hope this gives you the information you need
Post #4
Yes that's what I need to see.

Lets see if this gets it.

1. Download RVAXO.exe into a folder.

2. Double click on RVAXO.exe, then click "Installeren" to install the program.
("Bladeren" = Browse for Folder and "Annuleren" = Cancel)
It will install to a folder called Rvaxo

3. Now open up the Rvaxo folder and double click on RVAXO.cmd

You will see a small window pop up, and quickly some lines will run , then the window will close by itself, this is normal behavior.
Then it is possible for an uninstaller of some roque scanner to start up, do not close this but follow all prompts there, and let it run its course.

4. When it's done….reboot the computer.
Now double click on RVAXO.cmd again to run the program……..Let it finish.

5. After it's done it will create a file called RVAXO-results.log in C:\
(C:\RVAXO-results.log)

Copy and paste it back here.

—————–

Next…….

Please download SUPERAntiSpyware Home Edition (free)

Install it and double-click the icon on your desktop to run it.
It will ask if you want to update the program definitions, click Yes, Let it through your firewall!
Under Configuration and Preferences, click the Preferences button.
Click the Scanning Control tab.
Under Scanner Options make sure the following are checked:
  • Close browsers before scanning
  • Scan for tracking cookies
  • Terminate memory threats before quarantining.
  • Ignore System Restore/Volume Information on ME and XP
  • Please leave the others unchecked.
  • Click the Close button to leave the control center screen.
On the main screen, under Scan for Harmful Software click Scan your computer.
On the left check C:\Fixed Drive.
On the right, under Complete Scan, choose Perform Complete Scan.
Click Next to start the scan. Please be patient while it scans your computer.
After the scan is complete a summary box will appear. Click OK.
Make sure everything in the white box has a check next to it, then click Next.
It will quarantine what it found and if it asks if you want to reboot, click
Yes.

To retrieve the removal information - please do the following:
  • After reboot, double-click the SUPERAntispyware icon on your desktop.
  • Click Preferences . Click the Statistics/Logs tab .
  • Under Scanner Logs , double-click SUPERAntiSpyware Scan Log .
  • It will open in your default text editor (such as Notepad/Wordpad).
  • Please highlight everything , then right-click and choose copy.
  • Click close and close again to exit the program.
Now please paste the removal information along with a fresh HijackThis log in your reply. If it's a large log, you may need several replies to post it.
Please don't forget the log from RVAXO.

Good Luck, MrC
Post #5
OK, first the RVAXO log! (C:\RVAXO-results.log) Copy and paste it back here. —————-RVAXO.exe first run————- Files found: C:\WINDOWS\system32\IntelVideoDivX.dll Uninstallers Rogue scanners: Folders Found: C:\Program Files\IE Defender Hosts-file was reset, If you use a custom hosts file please replace it… ————–RVAXO.exe last run————— Files found: Folders Found: ————–RVAXO.exe finished—————- —————–
Post #6
Now the other scan log!!!!!! btw…………totally confused :)


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/30/2007 at 01:27 AM

Application Version : 3.9.1008

Core Rules Database Version : 3259
Trace Rules Database Version: 1270

Scan type : Complete Scan
Total Scan Time : 00:55:09

Memory items scanned : 573
Memory threats detected : 0
Registry items scanned : 5573
Registry threats detected : 0
File items scanned : 39444
File threats detected : 74

Adware.Tracking Cookie
C:\Documents and Settings\Gregg\Cookies\gregg@serving-sys[2].txt
C:\Documents and Settings\Gregg\Cookies\[removed][1].txt
C:\Documents and Settings\Gregg\Cookies\gregg@advertising[2].txt
C:\Documents and Settings\Gregg\Cookies\gregg@burstnet[2].txt
C:\Documents and Settings\Gregg\Cookies\gregg@revsci[1].txt
C:\Documents and Settings\Gregg\Cookies\gregg@cgi-bin[1].txt
C:\Documents and Settings\Gregg\Cookies\gregg@overture[1].txt
C:\Documents and Settings\Gregg\Cookies\gregg@122.2o7[2].txt
C:\Documents and Settings\Gregg\Cookies\gregg@metacafe.122.2o7[1].txt
C:\Documents and Settings\Gregg\Cookies\gregg@clickbank[1].txt
C:\Documents and Settings\Gregg\Cookies\gregg@doubleclick[1].txt
C:\Documents and Settings\Gregg\Cookies\gregg@1070943674[1].txt
C:\Documents and Settings\Gregg\Cookies\[removed][1].txt
C:\Documents and Settings\Gregg\Cookies\gregg@care2.112.2o7[1].txt
C:\Documents and Settings\Gregg\Cookies\gregg@wotifcom.112.2o7[1].txt
C:\Documents and Settings\Gregg\Cookies\gregg@partner2profit[1].txt
C:\Documents and Settings\Gregg\Cookies\[removed][1].txt
C:\Documents and Settings\Gregg\Cookies\[removed][2].txt
C:\Documents and Settings\Gregg\Cookies\gregg@xiti[1].txt
C:\Documents and Settings\Gregg\Cookies\[removed][2].txt
C:\Documents and Settings\Gregg\Cookies\gregg@adtech[2].txt
C:\Documents and Settings\Gregg\Cookies\gregg@1069870899[1].txt
C:\Documents and Settings\Gregg\Cookies\[removed]-sys[2].txt
C:\Documents and Settings\Gregg\Cookies\[removed][2].txt
C:\Documents and Settings\Gregg\Cookies\gregg@msnportal.112.2o7[1].txt
C:\Documents and Settings\Gregg\Cookies\[removed][2].txt
C:\Documents and Settings\Gregg\Cookies\gregg@112.2o7[1].txt
C:\Documents and Settings\Gregg\Cookies\gregg@casalemedia[1].txt
C:\Documents and Settings\Gregg\Cookies\[removed][1].txt
C:\Documents and Settings\Gregg\Cookies\[removed][1].txt
C:\Documents and Settings\Gregg\Cookies\gregg@adbrite[2].txt
C:\Documents and Settings\Gregg\Cookies\gregg@adinterax[1].txt
C:\Documents and Settings\Gregg\Cookies\[removed][1].txt
C:\Documents and Settings\Gregg\Cookies\gregg@2o7[1].txt
C:\Documents and Settings\Gregg\Cookies\[removed][2].txt
C:\Documents and Settings\Gregg\Cookies\[removed][2].txt
C:\Documents and Settings\Gregg\Cookies\gregg@zedo[2].txt
C:\Documents and Settings\Gregg\Cookies\gregg@yadro[2].txt
C:\Documents and Settings\Gregg\Cookies\gregg@specificclick[2].txt
C:\Documents and Settings\Gregg\Cookies\[removed][2].txt
C:\Documents and Settings\Gregg\Cookies\[removed][2].txt
C:\Documents and Settings\Gregg\Cookies\[removed][1].txt
C:\Documents and Settings\Gregg\Cookies\gregg@mediaplex[1].txt
C:\Documents and Settings\Gregg\Cookies\[removed][2].txt
C:\Documents and Settings\Gregg\Cookies\[removed][1].txt
C:\Documents and Settings\Gregg\Cookies\gregg@hitbox[1].txt
C:\Documents and Settings\Gregg\Cookies\gregg@cgi-bin[2].txt
C:\Documents and Settings\Gregg\Cookies\gregg@statcounter[2].txt
C:\Documents and Settings\Gregg\Cookies\gregg@tribalfusion[2].txt
C:\Documents and Settings\Gregg\Cookies\[removed][2].txt
C:\Documents and Settings\Gregg\Cookies\gregg@atwola[1].txt
C:\Documents and Settings\Gregg\Cookies\gregg@fastclick[1].txt
C:\Documents and Settings\Gregg\Cookies\gregg@atdmt[2].txt
C:\Documents and Settings\Gregg\Cookies\[removed][1].txt
C:\Documents and Settings\Gregg\Cookies\gregg@questionmarket[1].txt
C:\Documents and Settings\Gregg\Cookies\gregg@tripod[1].txt
C:\Documents and Settings\Gregg\Cookies\gregg@1068815173[1].txt
C:\Documents and Settings\RedR\Cookies\redr@112.2o7[1].txt
C:\Documents and Settings\RedR\Cookies\redr@2o7[2].txt
C:\Documents and Settings\RedR\Cookies\[removed][1].txt
C:\Documents and Settings\RedR\Cookies\[removed][1].txt
C:\Documents and Settings\RedR\Cookies\redr@adinterax[2].txt
C:\Documents and Settings\RedR\Cookies\redr@atdmt[2].txt
C:\Documents and Settings\RedR\Cookies\[removed]-sys[1].txt
C:\Documents and Settings\RedR\Cookies\redr@doubleclick[1].txt
C:\Documents and Settings\RedR\Cookies\[removed][2].txt
C:\Documents and Settings\RedR\Cookies\redr@mediaplex[2].txt
C:\Documents and Settings\RedR\Cookies\redr@msnportal.112.2o7[1].txt
C:\Documents and Settings\RedR\Cookies\redr@overture[1].txt
C:\Documents and Settings\RedR\Cookies\[removed][1].txt
C:\Documents and Settings\RedR\Cookies\[removed][2].txt
C:\Documents and Settings\RedR\Cookies\redr@serving-sys[1].txt
C:\Documents and Settings\RedR\Cookies\redr@tribalfusion[1].txt
C:\Documents and Settings\RedR\Cookies\redr@worldhealthorganization.122.2o7[1].txt
Post #7
and for the final (hopefully) hijack report………………….


Logfile of HijackThis v1.99.1
Scan saved at 2:03:22 AM, on 30/10/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\AOL 7.0\aoltray.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng1.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Windows Desktop Search\WindowsSearchIndexer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\wireless card\wireless.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www1.ap.dell.com/content/default.as…;l=en&s=gen
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www1.ap.dell.com/content/default.as…;l=en&s=gen
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www1.ap.dell.com/content/default.as…;l=en&s=gen
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll
O2 - BHO: dsWebAllowBHO Class - {2F85D76C-0569-466F-A488-493E6BD0E955} - C:\Program Files\Windows Desktop Search\dsWebAllow.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: AOL 7.0 Tray Icon.lnk = C:\Program Files\AOL 7.0\aoltray.exe
O4 - Global Startup: Bluetooth Manager.lnk = ?
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{CB5EA82F-A064-40F9-95DB-5A3752A1D2F5}: NameServer = 10.6.0.202 10.6.0.203
O17 - HKLM\System\CCS\Services\Tcpip\..\{EAE5B363-0B8C-457B-9E85-5B7D6035B48D}: NameServer = 202.174.158.10,202.84.255.227
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: IntelWireless - C:\Program Files\Intel\Wireless\Bin\LgNotify.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h cltCommon (file missing)
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing)
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: WLANKEEPER - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe


Please review and let me know if it looks like the virus has been killed, forever in your debt………….but I’ll sort that out ………..trying to surf the net now to see if the problem persists………..thanks a billion!
Post #8
Looks Good! Well Done :thumbup:

Just get this one:
Close ALL programs down, leaving ONLY HijackThis running - Click Scan and…..
Place a check against the following items if found:

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

Click on Fix Checked and exit HijackThis.

———————


If you have any questions - please post back

I'll leave you with……..

Some Preventive Maintenance:

Some of the programs you may have run create backups of what was deleted - you can safely delete them now: (delete folders in blue) You can also delete/uninstall the programs themselves.

C:\!KillBox (KillBox)
C:\VundoFix Backups (VundoFix)
C:\QooBox (ComboFix)
C:\SDFix\backups\backups.zip (SDFix)
C:\avenger\backup.zip (Avenger)

If you used AVG Anti-Spyware and/or SuperAntiSpyware………..

Open up SuperAntiSpyware > Preferences > General and Start-up > Start-up Options > Uncheck > Start SAS when Windows Starts.
"SAS free" provides no real time protection so there's no need for it to be running, I suggest you keep the program and update regularly - you can use it to scan for malware. It's an excellent program. When you want to start it - just double click on the SAS icon.

AVG Anti-Spyware will provide 30 days of real time protection and then after that you can use it to scan for malware - you'll have to manually update it first.


——————Must have or do:—————–

Now that you're clean: <—-Important Step!!!!
Delete your system restore files and create a new restore point (XP only):

Note: This will remove all previous Restore Points!

1. Turn off System Restore:

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
Restart your computer,

2. Turn on System Restore:

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UnCheck Turn off System Restore.
Click Apply, and then click OK.

Visit Windows Update and install all the lastest critical updates.

Install these two free programs, they sit in the backround and protect your system from spy and adware being installed on your system, also from your browser being hijacked.

SpywareBlaster Check for updates weekly.

SpywareGuard

IE-SPYAD
Puts over 5000 sites in your restricted zone, so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.
or try the new ZonedOut

Blocking Unwanted Parasites with a Hosts File
Direct Download - MVPS HOSTS <==> MVPS HOSTS Tutorial

Need a free anti virus?
AVG*free
Avast Free
AntiVir® PersonalEdition Classic
–>Check for updates - daily<—

How about a firewall? The front door to your computer.
Windows firewall is not suffient…install a better one.
Comodo Free Firewall
ZoneAlarm*free
Other free firewalls

Keep those temp files off your system use
ATF Cleaner - hit "select all" then just uncheck "cookies" (uncheck cookies is optional - leave it checked if you want to delete all cookies) then "empty selected"
or
CCleaner
Uncheck "Cookies" under "Internet Explorer".
That will clear out all the temp files on the system.

IMPORTANT!!
Keep your Sun Java up-to-date JRE Version 6 Update 3<–newest version
Delete ALL old versions from add/remove programs if listed first!
Check HERE

Keep the registry backed up - use ERUNT
Print this out and save it
ERUNT Tutorial

Starter Manage you startup programs and services.

———-Free malware removal programs:———-

AVG Anti-Spyware<—VERY GOOD! (XP and 2K only)
SUPERAntiSpyware (free edition)<—Excellent!
AVG Anti-Rootkit Free Edition Run it!!
SpyBot
AD-Aware
CW-Shredder

Please consider using FireFox instead of Internet Explorer. A more secure browser! Easy to make the change!
FireFox Tutorial


Pop-up stoppers:
GoogleToolBar
Pop-upStopperFree

Disable "Windows Messenger Service" XP - 2K (stops pop-up ads -etc):
Shoot The Messenger

Anti-Rootkit Software - Detection, Removal & Protection

Reduce Online Fraud

Slow Computer - Check Here

Don't open e-mail attachments without first scanning them with an up-to-date anti virus program, even after doing that I would be very careful. Don't click on any executables in e-mails or any other links that you're not sure of.
Don't believe e-mails from your bank, financial institution, etc asking for personal informations - they're most likely fraudulent no matter how authentic they look.
Watch your surfing habits, don't click on or download anything you're not sure of. Don't install a program that hasn't been recommended by a reputable organization.

Good luck and thanks for using the forum - MrC
Post #9
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI