[Closed] Unable to open "add/remove programs" from cont

Double left click on the file when to open it it will ask you if you want to merge the file answer yes. Did you save the file to your desktop?

filed saved. merged to computer. when trying to open the "add/remove", says "Run a DLL as an App" has encountered a problem and needs to close".

Starting to look like some of the files have been corrupted, following the next step may cause you to have a bunch of updates to download.

Click \start\run\then type in or copy and paste in

sfc /scannow note the space between c and /


You must be logged on as a member of the Administrators group to run sfc.

If sfc discovers that a protected file has been overwritten, it retrieves the correct version of the file from the
%systemroot%\system32\dllcache folder, and then replaces the incorrect file.

Try this link if you have any trouble.

http://www.updatexp.com/scannow-sfc.html

i can't log in as an administrator: it's a district issued laptop; there's password that i do not have. any more ideas? thanks again for all your hard work and problem solving!

i can't log in as an administrator:

This will make it hard for use to make any changes. So I guess I'm out of ideas.

Due to inactivity this topic will be closed. If you need help please start a new thread and post a new HJT log