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Spyware / Malware / Virus Removal

[Closed] Unable to open "add/remove programs" from cont

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Post #1
Logfile of HijackThis v1.99.1
Scan saved at 2:28:37 PM, on 9/22/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\Program Files\SMART Board Software\SMARTBoardService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\system32\RunDll32.exe
C:\WINDOWS\AGRSMMSG.exe
C:\PROGRA~1\ThinkPad\UTILIT~1\TP98TRAY.EXE
C:\WINDOWS\system32\tp4serv.exe
C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY_1\TpScrex.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\SMART Board Software\Mobile Device Manager\Chinook.exe
C:\Program Files\Netscape\Communicator\Program\AIM\aim.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\SMART Board Software\SMARTBoardTools.exe
C:\Program Files\SMART Board Software\Aware.exe
C:\Program Files\SMART Board Software\Marker.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\Grisoft\AVG7\avgcc.exe
C:\Program Files\Grisoft\AVG7\avgwb.dat
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.freewebs.com/matheng/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: CitiUS Shared Browser Helper Object - {387EDF53-1CF2-4523-BC2F-13462651BE8C} - C:\WINDOWS\system32\BhoCitUS.dll
O2 - BHO: SMART Notebook Download Plugin - {67BCF957-85FC-4036-8DC4-D4D80E00A77B} - C:\Program Files\SMART Board Software\NotebookPlugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [TPTRAY] C:\PROGRA~1\ThinkPad\UTILIT~1\TP98TRAY.EXE
O4 - HKLM\..\Run: [TrackPointSrv] tp4serv.exe
O4 - HKLM\..\Run: [TPKMAPMN] C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [linQ] C:\Program Files\SMART Board Software\Mobile Device Manager\MobDevMan.exe
O4 - HKLM\..\Run: [SMART Mirror Driver Monitor Service] "C:\Program Files\Common Files\SMART Technologies Inc\Mirror Driver\MonitorService.exe"
O4 - HKLM\..\Run: [PDAlinQ] C:\Program Files\SMART Board Software\Mobile Device Manager\Chinook.exe
O4 - HKLM\..\Run: [EPSON Stylus CX4200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAEA.EXE /P26 "EPSON Stylus CX4200 Series" /O6 "USB001" /M "Stylus CX4200"
O4 - HKLM\..\Run: [DeadAIM] rundll32.exe "C:\PROGRA~1\Netscape\COMMUN~1\Program\AIM\\DeadAIM.ocm",ExportedCheckODLs
O4 - HKLM\..\Run: [CitiVAN] C:\Program Files\Citi Virtual Account Numbers\CitiVAN.exe /dontopenmycards
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\Program Files\Netscape\Communicator\Program\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_7 -reboot 1
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: SMART Board Tools.lnk = C:\Program Files\SMART Board Software\SMARTBoardTools.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Citi - {4C730913-3961-439b-83D5-F4E445520422} - C:\Program Files\Citi Virtual Account Numbers\CitiVAN.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\Netscape\Communicator\Program\AIM\aim.exe
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200305…meInstaller.exe
O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab
O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) - https://www-3.ibm.com/pc/support/access/asl…nt/IbmEgath.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O16 - DPF: {E598AC61-4C6F-4F4D-877F-FAC49CA91FA3} (acpRunner Class) - https://www-3.ibm.com/pc/support/access/asl…/AcpControl.cab
O18 - Protocol: widimg - {EE7C2AFF-5742-44FF-BD0E-E521B0D3C3BA} - C:\WINDOWS\system32\btxppanel.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\system32\ibmpmsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: SMART Board Service - SMART Technologies Inc. - C:\Program Files\SMART Board Software\SMARTBoardService.exe
O23 - Service: SMART Mirror Driver Monitor Service - SMART Technologies - C:\Program Files\Common Files\SMART Technologies Inc\Mirror Driver\MonitorService.exe
Post #2
Please go HERE to run Panda's ActiveScan

* You need to use IE to run this scan
* Once you are on the Panda site click the Scan your PC button
* A new window will open…click the Check Now button
* Enter your Country
* Enter your State/Province
* Enter your e-mail address and click send
* Select either Home User or Company
* Click the big Scan Now button
* If it wants to install an ActiveX component allow it
* It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
* When download is complete, click on My Computer to start the scan
* When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location. Post the contents of the ActiveScan report
Post #3
First, thank you for helping me out. I really appreciate it. The "Panda ActiveScan" is still going. It has been running for about an hour now. What should i do next?
Post #5
Thanks again. I am a teacher too (HS math). i tried loading the panda antivirus using IE and closing down AVG and trojan hunter. i pressed "scan your pc now" through the link provided, then gave my information. clicked so activeX could allow to install software, but when i clicked install nothing happens. the screen says "activescan has started" and sits there for a long time. i greatly appreciate your help.

earlier today i used a program in safe mode, trojan hunter, and believe i got rid of one trojan virus, but i am still unable to:

-have sound
-update new programs (symantic antivirius, etc.)
-open add/remove programs
-can open itunes or new software downloaded

here's my hijack log:

Logfile of HijackThis v1.99.1
Scan saved at 11:33:50 PM, on 9/29/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\system32\RunDll32.exe
C:\WINDOWS\AGRSMMSG.exe
C:\PROGRA~1\ThinkPad\UTILIT~1\TP98TRAY.EXE
C:\WINDOWS\system32\tp4serv.exe
C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY_1\TpScrex.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: CitiUS Shared Browser Helper Object - {387EDF53-1CF2-4523-BC2F-13462651BE8C} - C:\WINDOWS\system32\BhoCitUS.dll
O2 - BHO: SMART Notebook Download Plugin - {67BCF957-85FC-4036-8DC4-D4D80E00A77B} - C:\Program Files\SMART Board Software\NotebookPlugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [TPTRAY] C:\PROGRA~1\ThinkPad\UTILIT~1\TP98TRAY.EXE
O4 - HKLM\..\Run: [TrackPointSrv] tp4serv.exe
O4 - HKLM\..\Run: [TPKMAPMN] C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [EPSON Stylus CX4200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAEA.EXE /P26 "EPSON Stylus CX4200 Series" /O6 "USB001" /M "Stylus CX4200"
O4 - HKLM\..\Run: [DeadAIM] rundll32.exe "C:\PROGRA~1\Netscape\COMMUN~1\Program\AIM\\DeadAIM.ocm",ExportedCheckODLs
O4 - HKLM\..\Run: [CitiVAN] C:\Program Files\Citi Virtual Account Numbers\CitiVAN.exe /dontopenmycards
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 5.0\THGuard.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_7 -reboot 1
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Citi - {4C730913-3961-439b-83D5-F4E445520422} - C:\Program Files\Citi Virtual Account Numbers\CitiVAN.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\Netscape\Communicator\Program\AIM\aim.exe
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200305…meInstaller.exe
O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab
O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) - https://www-3.ibm.com/pc/support/access/asl…nt/IbmEgath.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O16 - DPF: {E598AC61-4C6F-4F4D-877F-FAC49CA91FA3} (acpRunner Class) - https://www-3.ibm.com/pc/support/access/asl…/AcpControl.cab
O18 - Protocol: widimg - {EE7C2AFF-5742-44FF-BD0E-E521B0D3C3BA} - C:\WINDOWS\system32\btxppanel.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\system32\ibmpmsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: SMART Mirror Driver Monitor Service - SMART Technologies - C:\Program Files\Common Files\SMART Technologies Inc\Mirror Driver\MonitorService.exe

THANKS AGAIN. I REALLY DO APPRECIATE YOUR ASSISTANCE AND EXPERTISE.
Post #6
Open hijackthis open misc. tools / then click "open uninstall manager / then click "open add/remove software list. Let me know if that opens it.
Post #9
Using hijackthis, misc. tools, deleted norton symantec antivirus and tried the steps for the panda scan, but would do the same: give me an option to install, but says "active scan has started" but can not complete the rest of your suggestions.
Post #11
First, this computer was issued to me by my school district, so i do not know the product key (found license # just in case). Second, i do not know which version i have. so i looked around the norton and said copyright 2002, so that's what i assumed. used this link: " symantec NAV2003 & Earlier Removal " but then the computer said "has encountered a problem and needs to close." doesn't seem able to download the panda software. tried another program on the symantec website to remove it and the computer says "encountered problem needs to close."
Post #12
Lets try running combofix.exe
Download it from one of the links below:
Note:
It is important that it is saved directly to your desktop
http://download.bleepingcomputer.com/sUBs/combofix.exe
http://www.techsupportforum.com/sectools/combofix.exe

Double click combofix.exe & follow the prompts.
When finished, it will produce a log for you. Post that log in your next reply.

Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall
Post #13
ComboFix 07-09-21.2 - "User" 2007-10-01 5:59:43.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.160 [GMT -7:00]
Script execution time was exceeded on script "C:\ComboFix\restore_pt.vbs".
Script execution was terminated.
.

((((((((((((((((((((((((( Files Created from 2007-09-01 to 2007-10-01 )))))))))))))))))))))))))))))))
.

2007-10-01 05:57 51,200 –a—— C:\WINDOWS\NirCmd.exe
2007-09-26 21:25 d——– C:\Program Files\Uniblue
2007-09-25 05:37 d——– C:\DOCUME~1\User\APPLIC~1\TrojanHunter
2007-09-24 21:24 d——– C:\Program Files\TrojanHunter 5.0
2007-09-24 18:01 d——– C:\WINDOWS\pss
2007-09-22 14:51 d——– C:\DOCUME~1\ALLUSE~1\APPLIC~1\Spybot - Search & Destroy
2007-09-22 14:45 d——– C:\WINDOWS\DED53B0BB67C4244AE6AD6FD3C28D1EF.TMP
2007-09-22 14:45 d——– C:\Program Files\Common Files\Wise Installation Wizard
2007-09-22 13:39 12,290,511 ——— C:\avg7qt.dat
2007-09-15 11:32 d——– C:\DOCUME~1\User\APPLIC~1\ThinkWave Software
2007-09-11 17:54 d——– C:\WINDOWS\Crystal
2007-09-11 17:54 d——– C:\Program Files\Seagate Software
2007-09-11 17:54 d——– C:\Program Files\Common Files\ThinkWave
2007-09-11 17:52 d——– C:\Program Files\ThinkWave

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2007-09-30 22:12 ——— d——– C:\Program Files\Symantec
2007-09-28 11:37 ——— d——– C:\Program Files\Thinkwell
2007-09-27 12:53 ——— d——– C:\DOCUME~1\User\APPLIC~1\U3
2007-09-11 17:55 ——— d–h—– C:\Program Files\InstallShield Installation Information
2007-07-30 19:19 92504 –a—— C:\WINDOWS\system32\dllcache\cdm.dll
2007-07-30 19:19 92504 –a—— C:\WINDOWS\system32\cdm.dll
2007-07-30 19:19 549720 –a—— C:\WINDOWS\system32\wuapi.dll
2007-07-30 19:19 549720 –a—— C:\WINDOWS\system32\dllcache\wuapi.dll
2007-07-30 19:19 53080 –a—— C:\WINDOWS\system32\wuauclt.exe
2007-07-30 19:19 53080 –a—— C:\WINDOWS\system32\dllcache\wuauclt.exe
2007-07-30 19:19 43352 –a—— C:\WINDOWS\system32\wups2.dll
2007-07-30 19:19 325976 –a—— C:\WINDOWS\system32\wucltui.dll
2007-07-30 19:19 325976 –a—— C:\WINDOWS\system32\dllcache\wucltui.dll
2007-07-30 19:19 203096 –a—— C:\WINDOWS\system32\wuweb.dll
2007-07-30 19:19 203096 –a—— C:\WINDOWS\system32\dllcache\wuweb.dll
2007-07-30 19:19 1712984 –a—— C:\WINDOWS\system32\wuaueng.dll
2007-07-30 19:19 1712984 –a—— C:\WINDOWS\system32\dllcache\wuaueng.dll
2007-07-30 19:18 33624 –a—— C:\WINDOWS\system32\wups.dll
2007-07-30 19:18 33624 –a—— C:\WINDOWS\system32\dllcache\wups.dll
2007-07-18 23:59 3583488 –a—— C:\WINDOWS\system32\dllcache\mshtml.dll
2007-07-12 16:31 765952 –a—— C:\WINDOWS\system32\dllcache\vgx.dll
2006-11-20 18:04 39853 –a—— C:\Program Files\setuplog.txt
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.

*Note* empty entries & legit default entries are not shown

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="C:\WINDOWS\System32\igfxtray.exe" [2003-03-11 11:24]
"HotKeysCmds"="C:\WINDOWS\System32\hkcmd.exe" [2003-03-11 11:11]
"BMMGAG"="C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll" [2003-04-25 02:33]
"BMMLREF"="C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE" [2003-04-25 02:33]
"AGRSMMSG"="AGRSMMSG.exe" [2003-02-14 12:59 C:\WINDOWS\AGRSMMSG.exe]
"TPTRAY"="C:\PROGRA~1\ThinkPad\UTILIT~1\TP98TRAY.EXE" [2003-02-13 02:33]
"TrackPointSrv"="tp4serv.exe" [2003-05-15 04:10 C:\WINDOWS\system32\tp4serv.exe]
"TPKMAPMN"="C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe" [2003-03-11 13:17]
"TPHOTKEY"="C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe" [2003-01-24 18:37]
"vptray"="C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe" [2003-05-21 02:21]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe" [2005-11-10 14:03]
"BluetoothAuthenticationAgent"="bthprops.cpl" [2004-08-04 00:56 C:\WINDOWS\system32\bthprops.cpl]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2006-02-23 15:45]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2006-04-11 14:47]
"EPSON Stylus CX4200 Series"="C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAEA.exe" [2005-03-07 20:00]
"DeadAIM"="C:\PROGRA~1\Netscape\COMMUN~1\Program\AIM\\DeadAIM.ocm" [2003-02-24 17:11]
"CitiVAN"="C:\Program Files\Citi Virtual Account Numbers\CitiVAN.exe" [2007-02-20 17:23]
"AVG7_CC"="C:\PROGRA~1\Grisoft\AVG7\avgcc.exe" [2007-09-22 13:32]
"THGuard"="C:\Program Files\TrojanHunter 5.0\THGuard.exe" [2007-09-09 09:31]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [2004-10-13 09:24]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 00:56]
"updateMgr"="C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" [2005-10-24 15:53]
"Uniblue SpeedUpMyPC"="" []

C:\DOCUME~1\ALLUSE~1\STARTM~1\Programs\Startup\
Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2005-09-23 23:05:26]
BTTray.lnk - C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe [2004-11-29 19:55:44]
Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office10\OSA.EXE [2001-02-13 02:01:04]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"DisableCAD"=0 (0x0)

R1 ASMBATT;ASMBATT;C:\WINDOWS\system32\drivers\ASMBATT.SYS
R1 TPPWR;TPPWR;C:\WINDOWS\system32\drivers\Tppwr.sys
R3 AEIWL;IBM High Rate Wireless LAN MiniPCI Combo Card Driver;C:\WINDOWS\system32\DRIVERS\AEIWLNDS.sys
R3 smrtdrv;SMART Technologies Inc. Mirror Driver;C:\WINDOWS\system32\DRIVERS\smrtdrv.sys
R3 Tp4Track;IBM PS/2 TrackPoint Driver;C:\WINDOWS\system32\DRIVERS\tp4track.sys
S2 SMART Mirror Driver Monitor Service;SMART Mirror Driver Monitor Service;C:\Program Files\Common Files\SMART Technologies Inc\Mirror Driver\MonitorService.exe


[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{9a76c300-6173-11db-8827-0020e097cb2b}]
AutoRun\command- F:\LaunchU3.exe

*Newly Created Service* - CATCHME
.
Contents of the 'Scheduled Tasks' folder
"2007-09-01 21:19:57 C:\WINDOWS\Tasks\AppleSoftwareUpdate.job"
- C:\Program Files\Apple Software Update\SoftwareUpdate.exe
"2007-10-01 04:59:30 C:\WINDOWS\Tasks\BMMTask.job"
.
**************************************************************************

catchme 0.3.1061 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2007-10-01 06:03:30
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2007-10-01 6:05:16
.
— E O F —

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