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Norton Found "infostealer"! Now What?

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Post #1
I started noticing that the hourglass icon was flashing next to the arrow icon for a second at regular intervals when I wasn't really doing anything to cause this. Then Norton Anti-Virus found "Infostealer" which I see is a virus. I am not noticing any other slow-downs or bad behavior, but I don't want my info stolen. Would Infostealer show up in the log?

Here is my HJT log:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:30:31 PM, on 8/6/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Ghost\Agent\VProSvc.exe
C:\Program Files\Canon\Memory Card Utility\PIXMA iP6000D\PDUiP6000DMemCrdMgr.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Canon\Memory Card Utility\PIXMA iP6000D\PDUiP6000DTskbr.exe
C:\Program Files\Canon\Memory Card Utility\PIXMA iP6000D\PDUiP6000DMon.exe
C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Unlocker\UnlockerAssistant.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\PROGRA~1\MYSECR~1\MSFMON.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe
C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\Program Files\Ares\Ares.exe
C:\Program Files\Dovetail\dovetail.exe
C:\WINDOWS\system32\javaw.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\yProxy\yProxy.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Symantec Shared\NMain.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,F:\WINDOWS\system32\userinit.exe,
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [UpdReg] F:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [sunasServ] C:\Program Files\Sunbelt Software\CounterSpy Client\sunasServ.exe
O4 - HKLM\..\Run: [sunasDTServ] C:\Program Files\Sunbelt Software\CounterSpy Client\sunasDtServ.exe
O4 - HKLM\..\Run: [SBDrvDet] F:\Program Files\Creative\SB Drive Det\SBDrvDet.exe /r
O4 - HKLM\..\Run: [PDUiP6000DTskbr] C:\Program Files\Canon\Memory Card Utility\PIXMA iP6000D\PDUiP6000DTskbr.exe
O4 - HKLM\..\Run: [PDUiP6000DMon] C:\Program Files\Canon\Memory Card Utility\PIXMA iP6000D\PDUiP6000DMon.exe
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CloneCDTray] "C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe" /s
O4 - HKLM\..\Run: [ATIPTA] "F:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe"
O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [OSSelectorReinstall] C:\Program Files\Common Files\Acronis\Acronis Disk Director\oss_reinstall.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [Norton Ghost 12.0] "C:\Program Files\Norton Ghost\Agent\VProTray.exe"
O4 - HKLM\..\Run: [MSF_Monitor] C:\PROGRA~1\MYSECR~1\MSFMON.exe /Start
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [MSMSGS] "F:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [AnyDVD] C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe
O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O4 - Startup: Start Dovetail.lnk = C:\Program Files\Dovetail\dovetail.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: yProxy.lnk = C:\Program Files\yProxy\yProxy.exe
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Bytescout SWF To Video Scout - {718A0037-B969-4F9A-8D44-38A920AEC69E} - C:\Program Files\Bytescout SWF To Video Scout\flashextract.exe
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} - https://www-secure.symantec.com/techsupp/as…rl/SymAData.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{6ED8BEFF-EE39-43E6-A493-19AF355953B6}: NameServer = 24.25.5.150,24.25.5.149
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ares Chatroom server (AresChatServer) - Ares Development Group - C:\Program Files\Ares\chatServer.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - F:\WINDOWS\system32\ati2sgag.exe (file missing)
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: NetMeeting Remote Desktop Sharing (mnmsrvc) - Unknown owner - F:\WINDOWS\System32\mnmsrvc.exe (file missing)
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
O23 - Service: Canon PIXMA iP6000D Memory Card Manager (PDUiP6000DMemCrdMgr) - CANON INC. - C:\Program Files\Canon\Memory Card Utility\PIXMA iP6000D\PDUiP6000DMemCrdMgr.exe
O23 - Service: Remote Desktop Help Session Manager (RDSessMgr) - Unknown owner - F:\WINDOWS\system32\sessmgr.exe (file missing)
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

–
End of file - 13093 bytes
Post #2
Howdy randwill, No infection showing here. What did Norton identify as that infection (file and location)? Also I noticed your issues with downloading HijackThis - likely have Javascript blocked in some manner as the download requires that to work right.
Post #3
I ran the Trend Micro System Cleaner and now Norton doesn't find anything. It really spooked me because Norton runs the system scan weekly and never finds anything, and then suddenly I see the Infostealer reference. Would an incorrect setting of Javascript prevent HJT from downloading from here but not from the other site that I ended up getting it from? Thanks for taking the time to check my log. I, and a lot of other people, appreciate the service that you experts give us.
Post #4
Yes, that click on that page uses javascript to complete the download process. If you set your security to medium if it is not that might help. Internet Explorer>Tools>Internet Options>Security Tab>"Internet">Custom Level>Under "ActiveX controls and Plugins" Verify the following: Download signed ActiveX controls = Prompt Download unsigned ActiveX controls = Disabled Initialize and script ActiveX controls not marked as safe = Disabled Run ActiveX controls and Plugins = Enabled Script ActiveX controls marked safe for scripting = Enabled Also: Under "Scripting" Verify the following: Active Scripting = Enabled
Post #5
Thanks. Yep, all that stuff matches your suggestions exactly. But when I go to:

http://www.tomcoyote.org/hijackthis

and click on the "Download HijackThis", the first box is labeled "File Download - Security Warning" and asks "Do you want to save this file?" Below this it reads:
Name: HJTsetup
Type: Unknown File Type, 476 KB
From: www.tomcoyote.org

I click "Save".

I get the "Save As" box. The file name reads "HJT setup" and the "Save as type" reads "Document".

I click "Save". (To desktop)

In less than a second the generic Windows document icon appears on the desktop and is named "HJTsetup". This icon does nothing as I indicated in the earlier thread.

I'm not having problems downloading other stuff but this little issue would seem to indicate I've got something wrong or something set wrong.
Post #6
You can either right click the one you already downloaded, select "Rename" and add ".exe" to it (to make it an executable) or do a new download but this time save it as type "All Files".
Post #7
Saving it as type "All files" had no effect, but adding ".exe" after the name caused the icon to immediately change to the disc/box/monitor style and clicking on it launched the application. I've never seen this behaviour with an executable before so I'm glad to have learned something today. Still don't know why, but thanks for helping me out.

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