Hi
Please print out or copy these instructions/tutorial to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes.
Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.
http://www.ewido.net/en/download/
- Install AVG Anti-Spyware by double clicking the installer.
- Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
- On the main screen under Your Computer's security.
- Click on Change state next to Resident shield. It should now change to inactive.
- Click on Change state next to Automatic updates. It should now change to inactive.
- Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
- Wait until you see the Update succesfull message.
- Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows.
- Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
If you are having problems with the updater, you can use this link to manually update ewido.
AVG Anti-Spyware manual updates.
Download the
Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.
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Reboot your computer in
Safe Mode.
- If the computer is running, shut down Windows, and then turn off the power.
- Wait 30 seconds, and then turn the computer on.
- Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
- Ensure that the Safe Mode option is selected.
- Press Enter. The computer then begins to start in Safe mode.
- Login on your usual account.
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Double-click on
SmitfraudFix.exe
Select option
#2 - Clean by typing
2 and press
Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "
Registry cleaning - Do you want to clean the registry ?" answer
Yes by typing
Y and hit
Enter.
The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer
Yes to the question "
Replace infected file ?" by typing
Y and hit
Enter.
A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually.
Reboot in Safe Mode.
The tool will create a log named
rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
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Navigate to
C:\Windows\Temp
Click
Edit, click
Select All, press the DELETE key, and then click
Yes to confirm that you want to send all the items to the Recycle Bin.
Navigate to
C:\Documents and Settings\(EVERY LISTED USER)\Local Settings\Temp
Click
Edit, click
Select All, press the DELETE key, and then click
Yes to confirm that you want to send all the items to the Recycle Bin.
Clean out your
Temporary Internet files. Proceed like this:
Quit Internet Explorer, all browsers and quit any instances of Windows Explorer.
For Internet Explorer 7- Click Start, click Control Panel, and then double-click Internet Options.
- On the General tab, click Delete… under Browsing History.
- Next to Temporary Internet Files, click Delete files, and then click OK.
- Next to Cookies, click Delete cookies, and then click OK.
- Next to History, click Delete history, and then click OK.
- Click the Close button.
- Click OK.
For Internet Explorer 4.x - 6.x- Click Start, click Control Panel, and then double-click Internet Options.
- On the General tab, click Delete Files under Temporary Internet Files.
- In the Delete Files dialog box, tick the Delete all offline content check box, and then click OK.
- On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
- Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK.
- Click OK.
For Netscape 4.x and Up- Click Edit from the Netscape menubar.
- Click Preferences… from the Edit menu.
- Expand the Advanced menu by clicking the triangle sign.
- Click Cache.
- Click both the Clear Memory Cache and the Clear Disk Cache buttons.
For Mozilla 1.x and Up- Click Edit from the Mozilla menubar.
- Click Preferences… from the Edit menu.
- Expand the Advanced menu by clicking the plus sign.
- Click Cache.
- Click the Clear Cache button.
For Opera- Click File from the Opera menubar.
- Click Preferences… from the File menu.
- Click the History and Cache menu.
- Click the two Clear buttons next to Typed in addresses and Visited addresses (history) and click the Empty now button to clear the Disk cache.
- Click Ok to close the Preferences menu.
Next Click
Start, click
Control Panel and then double-click
Display. Click on the
Desktop tab, then click the
Customize Desktop button. Click on the
Web tab. Under
Web Pages you should see a checked entry called
Security info or something similar. If it is there, select that entry and click the
Delete button. Click
Ok then
Apply and
Ok.
Empty the Recycle Bin by right-clicking the
Recycle Bin icon on your Desktop, and then clicking
Empty Recycle Bin.
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Close
ALL open Windows / Programs / Folders. Please start
AVG Anti-Spyware and run a full scan.
- Click on Scanner on the toolbar.
- Click on the Settings tab.
- Under How to act?
- Click on Recommended Action and choose Quarantine from the popup menu.
- Under How to scan?
- All checkboxes should be ticked.
- Under Possibly unwanted software:
- All checkboxes should be ticked.
- Under Reports:
- Unselect Automatically generate report after every scan and uncheck Only if threats were found.
- Under What to scan?
- Click on the Scan tab.
- Click on Complete System Scan to start the scan process.
- Let the program scan the machine.
- When the scan has finished, follow the instructions below.
IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.- Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
- At the bottom of the window click on the Apply all Actions button. (3)
[external image: Posted Image]
- When done, click the Save Scan Report button. (4)
- Click the Save Report as button.
- Save the report to your Desktop.
- Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
Reboot in Normal Mode.
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Please post:
- c:\rapport.txt
- AVG Anti-Spyware log
- A new HijackThis log
You may need several replies to post the requested logs, otherwise they might get cut off.
