10 replies to this topic

[marky boy]

cant open pps attachments, think this is part of all my previous problems. maybe i need to reformat or windows file recovery, dont know but pc also very slow on boot up. still cant get windows updates. send help, thanks mark.

[Doug]

Give System File Checker a try:

Start - Run - (type)sfc /scannow - Enter <-- notice the required space between "c" and "/"

May even benefit from running SFC more than once, if missing or corrupted files are detected in the first run.

Then move on to dealing with the MS OFFice utilities.....

Quoted from previous thread:

The most reliable method of dealing with an MS Office Application program malfunction (such as your current PPS problem) is to completely uninstall it, run Disk Cleanup. Defrag, then Reinstall the desired MS Office Application.

Run Disk Cleanup and Defrag after the fresh installation as well.

If you continue to have slow performance and/or other symptoms, run a Pit Test and post a fresh TechExpress.

Best Regards

[marky boy]

ran sfc nothing found, can not find ms office utilities/pps in add remove program, were will it be. if its ms works disc i previously reinstalled that. thanks mark. also never done said pit test ect could you talk me through.

[Doug]

PowerPoint is a premium MS OFFICE utility.
I don't think it is available on MS Works.

You can Download a PPS, PPT, POT "reader" to allow you to open and view .pps files.
Google is your friend for searching for such applications, but I'd suggest the one available from Microsoft.

PCPitstop Full Tests is available here:
http://www.pcpitstop.com

Full Tests is the first item in the left-hand column
You'll have to register with a valid email address and create your own password
You'll have to accept an ActiveX to enable your machine to run the tests.
Both are SAFE and free.

Your Test Results will give you various Tune-up Tips with instructions and links for further information if needed.
Complete all of the Tune-up Tips, then run your machnie for a while to test-drive for improvement.
Run a 2nd Full Tests after the test drive,

Post your TechExpress link back here into this thread to share your Test Results here for assistance if/as needed.

Best Regards

[marky boy]

downloaded pps program, no probs.. went to pit stop and got a good result.. but the windows updated problem persists..the update im having problems with is refered to un another thread' automatic updates dont download' and is answered by tallin. tallin mentions the update i cant download (KB928366) and give some advice and/or solutions. the error code from ms for my download problem is 0x66A. could some of the advice given by tallin help me? many thanks doug your a star.

[Doug]

Yes Tallin has posted some helpful information that may assist your situation. So.... Where's your TECHEXPRESS?

[marky boy]

http://www.pcpitstop...YX6HWLSMYVSGTWW here it is friend, as far as i can see its ok but what do i know, cheers mark

[Doug]

Mark, You appear to be running both AVG and Norton AntiVirus. <--- not good at all! OIN - may be "OuterInfo Network" Post a HJT Log over in Malware Removal for Expert assistance. Follow the other Tune-up Tips

[marky boy]

its avg 'antispyware' dont know if that makes a difference but i posted hj log on other forum anyway! ref. the other tune ups, the advice to empty ie cache overflow says uncheck hide protected files box, but when i do this i am warned that deleting these files can be dangerous, a bit reluctant, is deletion of these files necessary. thanks mark.

[Doug]

AVG Antispyware is OK and will not conflict with Norton.
Maybe I read the list incorrectly, but thought you also had AVG Anti)Virus.
You look just fine on that regard now.

uncheck hide protected files box

warned that deleting these files can be dangerous

The above is a standard MS warning, offered because there are files that MS typically hides from ordinary view, so that an overzealous owner/user does not accidentally delete important/required System Files. In this case, it is a safe and recommended procedure. It is not Required in your case.

[marky boy]

ok i ll crack on and see what happens but create restore points before hand, thanks mark.