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Slow Dell Laptop

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Post #1
Need assistance, please…

One of our salesmen is experiencing a VERY slow computer. He is claiming it takes literally 5 minutes to open up applications, such as Word or Excel, or attachments included with his e-mail. He laptop is a Dell Latitude D610, Pentium 'M' 1.86 GHz, 1.6GB memory and an 80 GB HDD, running XP SP2… As far as I know, he is up to date on running AdAware, Spybot and scanning the laptop with Symantec AntiVirus. Attached is his HJT log file:

Logfile of HijackThis v1.99.1
Scan saved at 12:08:41 PM, on 7/5/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\iPass\iPassConnect Foseco\iPassPeriodicUpdateService.exe
C:\notes\ntmulti.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
C:\Program Files\iPass\iPassConnect Foseco\iPassPeriodicUpdateApp.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\PROGRA~1\MICROS~3\rapimgr.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqnrs08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
C:\PROGRA~1\Cognos\COMMON~1\bin\WINLOG~1.EXE
C:\Program Files\Microsoft ActiveSync\WCESMgr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\HJT\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [IntelZeroConfig] C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - Startup: Cyber-shot Viewer Media Check Tool.lnk = C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite… - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {11A02365-2859-4598-A9D5-4FDE99D67723} (PQIEBrowserConnector Class) - http://www.pqprintcenter.com/plugin/axvers…ntquick1611.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1147377682187
O16 - DPF: {BCBC9371-595D-11D4-A96D-00105A1CEF6C} (View22RTE Class) - http://66.242.36.104/app/view22RTE.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://firstindex.webex.com/client/T23L/webex/ieatgpc.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://www.driveragent.com/files/driveragent.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: IntelWireless - C:\Program Files\Intel\Wireless\Bin\LgNotify.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: iPassConnectEngine - iPass, Inc. - C:\Program Files\iPass\iPassConnect Foseco\iPassConnectEngine.exe
O23 - Service: iPassPeriodicUpdateApp - iPass, Inc. - C:\Program Files\iPass\iPassConnect Foseco\iPassPeriodicUpdateApp.exe
O23 - Service: iPassPeriodicUpdateService - iPass, Inc. - C:\Program Files\iPass\iPassConnect Foseco\iPassPeriodicUpdateService.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Multi-user Cleanup Service - IBM Corp - C:\notes\ntmulti.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
O23 - Service: WLANKEEPER - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
Post #2
Howdy Coyote_9,


Looks like a normal loaded business laptop setup here. Were any infected files found in any recent scans? A fairly common question to ask when it comes to slowness of response is how often is temp storage cleared out on this system? Post back on the scan info, and have the person also go Here and download ATF cleaner. Click on the downloaded file to run it, and select "Select All", then click Empty Selected (and close ATF).

If he has them, also click on Firefox/Opera at the top and repeat the steps (and close ATF). Firefox/Opera will need to be closed first for the cleaning to be effective.
Post #3
He's not getting any notices about viruses or infected files that I know of (we are automatically informed of anything during a virus scan), but I will ask just the same, in case we missed something… Thanks.
Post #4
Yes, in fact also have him update Norton, then reboot into Safe Mode (tap F8 at startup and select Safe Mode) and run a scan then. If anything is found he should try to save a log of that for us to review here.
Post #5
Sorry for the delay… He did everything as instructed, but nothing was found… It is still running slow as a dog in the middle of summer… Said it takes about 9 minutes to open a Word document… Could the problem be in the Office application itself??
Post #6
Almost sounds like either something doing a lot of work in the background slowing things down or a file access issue. Any chance he has a folder on the desktop (not a shortcut - the folder itself) being used for storage of many files/large files? Since we have this chance to check let's take one additional look, then if nothing amiss you might want to post a new request at the TC Other Computer Problems forum.



Go Here and download Silent Runners to your desktop. Run it, and post back here the log it creates. If your AV queries the script, allow it to run. It's not malicious. It will create a file named Startup Programs, and will notify when the scan is complete. Copy the log from the Startup Programs file back here.
Post #8
Okay, here is the log file:

"Silent Runners.vbs", revision R50, http://www.silentrunners.org/
Operating System: Windows XP SP2
Output limited to non-default values, except where indicated by "{++}"


Startup items buried in registry:
———————————

HKCU\Software\Microsoft\Windows\CurrentVersion\Run\ {++}
"H/PC Connection Agent" = ""C:\Program Files\Microsoft ActiveSync\wcescomm.exe"" [MS]

HKLM\Software\Microsoft\Windows\CurrentVersion\Run\ {++}
"DVDLauncher" = ""C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"" ["CyberLink Corp."]
"dla" = "C:\WINDOWS\system32\dla\tfswctrl.exe" ["Sonic Solutions"]
"UpdateManager" = ""C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r" ["Sonic Solutions"]
"igfxtray" = "C:\WINDOWS\system32\igfxtray.exe" ["Intel Corporation"]
"igfxhkcmd" = "C:\WINDOWS\system32\hkcmd.exe" ["Intel Corporation"]
"igfxpers" = "C:\WINDOWS\system32\igfxpers.exe" ["Intel Corporation"]
"IntelZeroConfig" = "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe" ["Intel Corporation"]
"(Default)" = "(empty string)" [file not found]
"IntelWireless" = "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless" ["Intel Corporation"]
"Broadcom Wireless Manager UI" = "C:\WINDOWS\system32\WLTRAY.exe" ["Dell Inc."]
"SunJavaUpdateSched" = "C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe" ["Sun Microsystems, Inc."]
"ccApp" = ""C:\Program Files\Common Files\Symantec Shared\ccApp.exe"" ["Symantec Corporation"]
"vptray" = "C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe" ["Symantec Corporation"]
"QuickTime Task" = ""C:\Program Files\QuickTime\qttask.exe" -atboottime" ["Apple Computer, Inc."]
"iTunesHelper" = ""C:\Program Files\iTunes\iTunesHelper.exe"" ["Apple Computer, Inc."]
"HP Software Update" = "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe" ["Hewlett-Packard Development Company, L.P."]

HKLM\Software\Microsoft\Active Setup\Installed Components\
>{881dd1c5-3dcf-431b-b061-f3f88e8be88a}\(Default) = "Outlook Express"
\StubPath = "C:\WINDOWS\system32\shmgrate.exe OCInstallUserConfigOE" [MS]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = (no title provided)
-> {HKLM…CLSID} = "AcroIEHlprObj Class"
\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll" ["Adobe Systems Incorporated"]
{53707962-6F74-2D53-2644-206D7942484F}\(Default) = (no title provided)
-> {HKLM…CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\PROGRA~1\SPYBOT~1\SDHelper.dll" ["Safer Networking Limited"]
{5CA3D70E-1895-11CF-8E15-001234567890}\(Default) = (no title provided)
-> {HKLM…CLSID} = "DriveLetterAccess"
\InProcServer32\(Default) = "C:\WINDOWS\system32\dla\tfswshx.dll" ["Sonic Solutions"]
{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}\(Default) = (no title provided)
-> {HKLM…CLSID} = "SSVHelper Class"
\InProcServer32\(Default) = "C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll" ["Sun Microsystems, Inc."]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {HKLM…CLSID} = "Display Panning CPL Extension"
\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {HKLM…CLSID} = "HyperTerminal Icon Ext"
\InProcServer32\(Default) = "C:\WINDOWS\system32\hticons.dll" ["Hilgraeve, Inc."]
"{8e9d6600-f84a-11ce-8daa-00aa004a5691}" = "Shell extensions for NetWare"
-> {HKLM…CLSID} = "NetWare Objects"
\InProcServer32\(Default) = "nwprovau.dll" [MS]
"{e3f2bac0-099f-11cf-8daa-00aa004a5691}" = "Shell extensions for NetWare"
-> {HKLM…CLSID} = "NetWare UNC Folder Menu"
\InProcServer32\(Default) = "nwprovau.dll" [MS]
"{52c68510-09a0-11cf-8daa-00aa004a5691}" = "Shell extensions for NetWare"
-> {HKLM…CLSID} = "NetWare Hood Verbs"
\InProcServer32\(Default) = "nwprovau.dll" [MS]
"{5CA3D70E-1895-11CF-8E15-001234567890}" = "DriveLetterAccess"
-> {HKLM…CLSID} = "DriveLetterAccess"
\InProcServer32\(Default) = "C:\WINDOWS\system32\dla\tfswshx.dll" ["Sonic Solutions"]
"{DEE12703-6333-4D4E-8F34-738C4DCC2E04}" = "RecordNow! SendToExt"
-> {HKLM…CLSID} = "RecordNow! SendToExt"
\InProcServer32\(Default) = "C:\Program Files\Sonic\Sonic Solutions Product CD\RecordNow! Plus\shlext.dll" [null data]
"{E0D79304-84BE-11CE-9641-444553540000}" = "WinZip"
-> {HKLM…CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{E0D79305-84BE-11CE-9641-444553540000}" = "WinZip"
-> {HKLM…CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{E0D79306-84BE-11CE-9641-444553540000}" = "WinZip"
-> {HKLM…CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{E0D79307-84BE-11CE-9641-444553540000}" = "WinZip"
-> {HKLM…CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{cc86590a-b60a-48e6-996b-41d25ed39a1e}" = "Portable Media Devices Menu"
-> {HKLM…CLSID} = "Portable Media Devices Menu"
\InProcServer32\(Default) = "C:\WINDOWS\system32\Audiodev.dll" [MS]
"{BDA77241-42F6-11d0-85E2-00AA001FE28C}" = "LDVP Shell Extensions"
-> {HKLM…CLSID} = "VpshellEx Class"
\InProcServer32\(Default) = "C:\Program Files\Common Files\Symantec Shared\SSC\vpshell2.dll" ["Symantec Corporation"]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Outlook Custom Icon Handler"
-> {HKLM…CLSID} = "Outlook File Icon Extension"
\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\OLKFSTUB.DLL" [MS]
"{42042206-2D85-11D3-8CFF-005004838597}" = "Microsoft Office HTML Icon Handler"
-> {HKLM…CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\msohev.dll" [MS]
"{B9E1D2CB-CCFF-4AA6-9579-D7A4754030EF}" = "iTunes"
-> {HKLM…CLSID} = "iTunes"
\InProcServer32\(Default) = "C:\Program Files\iTunes\iTunesMiniPlayer.dll" ["Apple Computer, Inc."]
"{49BF5420-FA7F-11cf-8011-00A0C90A8F78}" = "Mobile Device"
-> {HKLM…CLSID} = "Mobile Device"
\InProcServer32\(Default) = "C:\PROGRA~1\MICROS~3\Wcesview.dll" [MS]

HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\
<> igfxcui\DLLName = "igfxdev.dll" ["Intel Corporation"]
<> IntelWireless\DLLName = "C:\Program Files\Intel\Wireless\Bin\LgNotify.dll" ["Intel Corporation"]
<> NavLogon\DLLName = "C:\WINDOWS\system32\NavLogon.dll" ["Symantec Corporation"]

HKLM\Software\Classes\Folder\shellex\ColumnHandlers\
{F9DB5320-233E-11D1-9F84-707F02C10627}\(Default) = "PDF Column Info"
-> {HKLM…CLSID} = "PDF Shell Extension"
\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\PDFShell.dll" ["Adobe Systems, Inc."]

HKLM\Software\Classes\*\shellex\ContextMenuHandlers\
LDVPMenu\(Default) = "{BDA77241-42F6-11d0-85E2-00AA001FE28C}"
-> {HKLM…CLSID} = "VpshellEx Class"
\InProcServer32\(Default) = "C:\Program Files\Common Files\Symantec Shared\SSC\vpshell2.dll" ["Symantec Corporation"]
WinZip\(Default) = "{E0D79304-84BE-11CE-9641-444553540000}"
-> {HKLM…CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]

HKLM\Software\Classes\Directory\shellex\ContextMenuHandlers\
WinZip\(Default) = "{E0D79304-84BE-11CE-9641-444553540000}"
-> {HKLM…CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]

HKLM\Software\Classes\Folder\shellex\ContextMenuHandlers\
LDVPMenu\(Default) = "{BDA77241-42F6-11d0-85E2-00AA001FE28C}"
-> {HKLM…CLSID} = "VpshellEx Class"
\InProcServer32\(Default) = "C:\Program Files\Common Files\Symantec Shared\SSC\vpshell2.dll" ["Symantec Corporation"]
NetWareUNCMenu\(Default) = "{e3f2bac0-099f-11cf-8daa-00aa004a5691}"
-> {HKLM…CLSID} = "NetWare UNC Folder Menu"
\InProcServer32\(Default) = "nwprovau.dll" [MS]
WinZip\(Default) = "{E0D79304-84BE-11CE-9641-444553540000}"
-> {HKLM…CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]


Group Policies {GPedit.msc branch and setting}:
———————————————–

Note: detected settings may not have any effect.

HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System\

"shutdownwithoutlogon" = (REG_DWORD) hex:0x00000001
{Computer Configuration|Windows Settings|Security Settings|Local Policies|Security Options|
Shutdown: Allow system to be shut down without having to log on}

"undockwithoutlogon" = (REG_DWORD) hex:0x00000001
{Computer Configuration|Windows Settings|Security Settings|Local Policies|Security Options|
Devices: Allow undock without having to log on}


Active Desktop and Wallpaper:
—————————–

Active Desktop may be disabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellState

Displayed if Active Desktop enabled and wallpaper not set by Group Policy:
HKCU\Software\Microsoft\Internet Explorer\Desktop\General\
"Wallpaper" = "C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\Microsoft\Wallpaper1.bmp"

Displayed if Active Desktop disabled and wallpaper not set by Group Policy:
HKCU\Control Panel\Desktop\
"Wallpaper" = "C:\Documents and Settings\SmithJ\Local Settings\Application Data\Microsoft\Wallpaper1.bmp"


Enabled Screen Saver:
———————

HKCU\Control Panel\Desktop\
"SCRNSAVE.EXE" = "C:\WINDOWS\system32\ssmyst.scr" [MS]


Startup items in "SmithJ" & "All Users" startup folders:
——————————————————–

C:\Documents and Settings\SmithJ\Start Menu\Programs\Startup
"Cyber-shot Viewer Media Check Tool" -> shortcut to: "C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe" ["Sony Corporation"]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
"Adobe Reader Speed Launch" -> shortcut to: "C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe" ["Adobe Systems Incorporated"]
"Cisco Systems VPN Client" -> shortcut to: "C:\Program Files\Cisco Systems\VPN Client\vpngui.exe "-user_logon"" ["Cisco Systems, Inc."]
"HP Digital Imaging Monitor" -> shortcut to: "C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe" ["Hewlett-Packard Development Company, L.P."]
"Microsoft Office" -> shortcut to: "C:\Program Files\Microsoft Office\Office10\OSA.EXE -b -l" [MS]
"WinZip Quick Pick" -> shortcut to: "C:\Program Files\WinZip\WZQKPICK.EXE" ["WinZip Computing, Inc."]


Enabled Scheduled Tasks:
————————

"AppleSoftwareUpdate" -> launches: "C:\Program Files\Apple Software Update\SoftwareUpdate.exe -Task" ["Apple Computer, Inc."]


Winsock2 Service Provider DLLs:
——————————-

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000004\LibraryPath = "%SystemRoot%\System32\nwprovau.dll" [MS]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 04, 07 - 29
%SystemRoot%\system32\rsvpsp.dll [MS], 05 - 06


Toolbars, Explorer Bars, Extensions:
————————————

Extensions (Tools menu items, main toolbar menu buttons)

HKLM\Software\Microsoft\Internet Explorer\Extensions\
{08B0E5C0-4FCB-11CF-AAA5-00401C608501}\
"MenuText" = "Sun Java Console"
"CLSIDExtension" = "{CAFEEFAC-0015-0000-0007-ABCDEFFEDCBC}"
-> {HKCU…CLSID} = "Java Plug-in"
\InProcServer32\(Default) = "C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll" ["Sun Microsystems, Inc."]
-> {HKLM…CLSID} = "Java Plug-in 1.5.0_07"
\InProcServer32\(Default) = "C:\Program Files\Java\jre1.5.0_07\bin\npjpi150_07.dll" ["Sun Microsystems, Inc."]

{2EAF5BB1-070F-11D3-9307-00C04FAE2D4F}\
"ButtonText" = "Create Mobile Favorite"
"CLSIDExtension" = "{2EAF5BB0-070F-11D3-9307-00C04FAE2D4F}"
-> {HKLM…CLSID} = "Create Mobile Favorite"
\InProcServer32\(Default) = "C:\PROGRA~1\MICROS~3\INetRepl.dll" [MS]

{2EAF5BB2-070F-11D3-9307-00C04FAE2D4F}\
"MenuText" = "Create Mobile Favorite…"
"CLSIDExtension" = "{2EAF5BB0-070F-11D3-9307-00C04FAE2D4F}"
-> {HKLM…CLSID} = "Create Mobile Favorite"
\InProcServer32\(Default) = "C:\PROGRA~1\MICROS~3\INetRepl.dll" [MS]

{FB5F1910-F110-11D2-BB9E-00C04F795683}\
"ButtonText" = "Messenger"
"MenuText" = "Windows Messenger"
"Exec" = "C:\Program Files\Messenger\msmsgs.exe" [MS]


HOSTS file
———-

C:\WINDOWS\System32\drivers\etc\HOSTS

maps: 2 domain names to IP addresses,
1 of the IP addresses is *not* localhost!


Running Services (Display Name, Service Name, Path {Service DLL}):
——————————————————————

Automatic LiveUpdate Scheduler, Automatic LiveUpdate Scheduler, ""C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe"" ["Symantec Corporation"]
Cisco Systems, Inc. VPN Service, CVPND, ""C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe"" ["Cisco Systems, Inc."]
Dell Wireless WLAN Tray Service, wltrysvc, "C:\WINDOWS\System32\WLTRYSVC.EXE C:\WINDOWS\System32\bcmwltry.exe" [null data]
EvtEng, EvtEng, "C:\Program Files\Intel\Wireless\Bin\EvtEng.exe" ["Intel Corporation"]
iPassPeriodicUpdateApp, iPassPeriodicUpdateApp, ""C:\Program Files\iPass\iPassConnect Foseco\iPassPeriodicUpdateApp.exe"" ["iPass, Inc."]
iPassPeriodicUpdateService, iPassPeriodicUpdateService, ""C:\Program Files\iPass\iPassConnect Foseco\iPassPeriodicUpdateService.exe"" ["iPass, Inc."]
iPod Service, iPod Service, ""C:\Program Files\iPod\bin\iPodService.exe"" ["Apple Computer, Inc."]
IS Service, ISSVC, ""C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe"" ["Symantec Corporation"]
Multi-user Cleanup Service, Multi-user Cleanup Service, "C:\notes\ntmulti.exe" ["IBM Corp"]
Net Driver HPZ12, Net Driver HPZ12, "C:\WINDOWS\System32\svchost.exe -k HPZ12" {"C:\WINDOWS\system32\HPZinw12.dll" ["Hewlett-Packard"]}
Pml Driver HPZ12, Pml Driver HPZ12, "C:\WINDOWS\System32\svchost.exe -k HPZ12" {"C:\WINDOWS\system32\HPZipm12.dll" ["Hewlett-Packard"]}
RegSrvc, RegSrvc, "C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe" ["Intel Corporation"]
SAVRoam, SavRoam, ""C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe"" ["symantec"]
Spectrum24 Event Monitor, S24EventMonitor, "C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe" ["Intel Corporation "]
Symantec AntiVirus, Symantec AntiVirus, ""C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe"" ["Symantec Corporation"]
Symantec AntiVirus Definition Watcher, DefWatch, ""C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe"" ["Symantec Corporation"]
Symantec Event Manager, ccEvtMgr, ""C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"" ["Symantec Corporation"]
Symantec Network Drivers Service, SNDSrvc, ""C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe"" ["Symantec Corporation"]
Symantec Network Proxy, ccProxy, ""C:\Program Files\Common Files\Symantec Shared\ccProxy.exe"" ["Symantec Corporation"]
Symantec SecurePort, SymSecurePort, ""C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe"" ["Symantec Corporation"]
Symantec Settings Manager, ccSetMgr, ""C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"" ["Symantec Corporation"]
Symantec SPBBCSvc, SPBBCSvc, ""C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe"" ["Symantec Corporation"]
Windows User Mode Driver Framework, UMWdf, "C:\WINDOWS\system32\wdfmgr.exe" [MS]
WLANKEEPER, WLANKEEPER, "C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe" ["Intel® Corporation"]


Print Monitors:
—————

HKLM\System\CurrentControlSet\Control\Print\Monitors\
HP Standard TCP/IP Port\Driver = "HpTcpMon.dll" ["Hewlett Packard"]
hpz3l4sa\Driver = "hpz3l4sa.dll" ["Hewlett-Packard Company"]
Microsoft Office Live Meeting Document Writer Monitor\Driver = "lmdimon.dll" [MS]


———-
<>: Suspicious data at a malware launch point.

+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ To search all directories of local fixed drives for DESKTOP.INI
DLL launch points, use the -supp parameter or answer "No" at the
first message box and "Yes" at the second message box.
———- (total run time: 47 seconds, including 18 seconds for message boxes)
Post #9
Nothing amiss showing in that either. Not that I would hope it is malware, to provide the solutions I might have at hand, but here it doesn't look like an issue to get answered in this forum. Laptops can be quirky, so hopefully it isn't some hardware getting ready to retire. But best if you followed up with a new request at the other forum.
Post #10
Oh well…. Thanks for all of your help! I really do appreciate it. I'll try the other forum, per your suggestion and see what happens..

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