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Spyware / Malware / Virus Removal

Working On A Friend's Pc

6 min read

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Post #1
A co-worker asked if I could help him with his family's home PC ( 4 people sharing 1 PC - OS is Win XP Home). His PC has been operating for a couple of years with no antivirus programs, no anti-spy programs, and the Windows XP system patches are woefully behind. IE6 is not up-to-date and the Jave run-time is outdated.

When I first booted up his PC, CPU usage went to 100%, there were popups galore, and IE crashed shortly after being opened each time. IE6 would get taken to a multiude of sites before crashing.

I've since installed Ad-aware, Spybot S&D, Norton Antivirus, Spysweeper (expired version used to control the browser hijacking), ATF Cleaner, CCleaner, HiJackThis, AVG Anti-Spyware, Vundo Removal Tool, and a few other programs. I've disabled the Windows firewall and intend to install ZoneAlarm Free as a firewall replacement. While I was fighting the malware, I removed many trojans with Norton AV and tons of spyware with the other software.

The PC is better, but not cured. I need your help to complete the spyware removal process. NAV reportedly removed Vundo, but there appear to be a few more lurking about. The HJT log is below and then the AVG Anti-Spyware Log uner it. I was unable to run the AVG program in SAFE mode (its service was disabled and I could not enable it) so I ran it in NORMAL mode.

I would greatly appreciate any help with this PC - I've been wrestling with it for a week now.


HJT log:
Logfile of HijackThis v1.99.1
Scan saved at 5:21:36 PM, on 6/9/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\System32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltpspd.exe
C:\Program Files\Roxio\GoBack\GBPoll.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartService.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\BellSouth\Alert Manager\BellSouthAlertManager.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?rs=1
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://us.mcafee.com/apps/vso/en-us/vso8/s…41&langid=1
O2 - BHO: (no name) - {06206072-4161-4467-B0E1-279BFD506515} - \
O2 - BHO: (no name) - {1DA97021-219A-4C3D-93DE-4DA6154CAA38} - \
O2 - BHO: (no name) - {28682BCE-2E3F-4D88-95FB-55A40C933C1C} - \
O2 - BHO: BellSouth Toolbar - {4E7BD74F-2B8D-469E-8CBD-FD60BB9AAE2E} - C:\PROGRA~1\BLSTOO~1\BLSTOO~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {584818B2-3C05-4147-9B80-A0829CBC3C24} - \
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {826631EF-2E50-4989-B466-78D231B83194} - C:\WINDOWS\System32\lmkpfdhd.dll (file missing)
O2 - BHO: 0 - {9D08F951-2969-4DE4-8E8E-1CE58343CD57} - C:\Program Files\MSN\lavuka.dll (file missing)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {CA0C3511-D2D8-DD21-D108-8AADDA922396} - C:\WINDOWS\System32\ytxitdmq.dll (file missing)
O2 - BHO: (no name) - {CD3447D4-CA39-4377-8084-30E86331D74C} - C:\WINDOWS\System32\gckfketm.dll (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O3 - Toolbar: BellSouth Toolbar - {4E7BD74F-2B8D-469E-8CBD-FD60BB9AAE2E} - C:\PROGRA~1\BLSTOO~1\BLSTOO~1.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
O4 - HKLM\..\Run: [BellSouthAlertManager.exe] C:\Program Files\BellSouth\Alert Manager\BellSouthAlertManager.exe
O4 - HKLM\..\Run: [{55-54-49-94-ZN}] C:\windows\system32\nkdsrego.exe CHD003
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKLM\..\Run: [j1291636] rundll32 C:\WINDOWS\System32\j1291636.dll sook
O4 - HKLM\..\Run: [ApachInc] rundll32.exe "C:\WINDOWS\System32\jqofxnig.dll",realset
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: GoBack.lnk = C:\Program Files\Roxio\GoBack\GBTray.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\MARSHALL\Start Menu\Programs\IMVU\Run IMVU.lnk
O9 - Extra button: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyPoker.net\partypokernet.exe
O9 - Extra 'Tools' menuitem: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyPoker.net\partypokernet.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {4E7BD74F-2B8D-469E-DEFA-EB76B1D5FA7D} - http://mrsupergames.aavalue.com/toolbars/msg/msg-toolbar.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m…84/mcinsctl.cab
O16 - DPF: {69EF49E5-FE46-4B92-B5FA-2193AB7A6B8A} (GameLauncher Control) - http://www.acclaim.com/cabs/acclaim_v5.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://atv.disney.go.com/global/download/otoy/OTOYAX29b.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{B964CC0E-7E0C-4B97-A4C4-B3B4C046314B}: NameServer = 85.255.114.39,85.255.112.11
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.114.39 85.255.112.11
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.114.39 85.255.112.11
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - Unknown owner - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe (file missing)
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GBPoll - Roxio, Inc. - C:\Program Files\Roxio\GoBack\GBPoll.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartService.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: StService (SServ) - Unknown owner - C:\Program Files\PCTurboPro_Free\AtlServ.exe (file missing)
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe



AVG log:
———————————————————
AVG Anti-Spyware - Scan Report
———————————————————

+ Created at: 4:02:01 PM 6/9/2007

+ Scan result:



C:\WINDOWS\SYSTEM32\lmkpfdhd.dll -> Adware.BHO : Cleaned with backup (quarantined).
C:\Program Files\Common Files\Companion Wizard\WapCHK.dll -> Adware.Companion : Cleaned with backup (quarantined).
C:\Documents and Settings\MARSHALL\Application Data\Mіcrosoft\wυaclt.exe -> Adware.PurityScan : Cleaned with backup (quarantined).
C:\WINDOWS\SYSTEM32\ytxitdmq.dll -> Adware.PurityScan : Cleaned with backup (quarantined).
C:\Downloads\AirportTycoon3Setup-dm[2].exe -> Adware.Trymedia : Cleaned with backup (quarantined).
C:\Documents and Settings\JACOB\Local Settings\Temporary Internet Files\Content.IE5\VUS7FDOT\qwr67[1].exe -> Adware.TTC : Cleaned with backup (quarantined).
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\81EB01AJ\qwr67[1].exe -> Adware.TTC : Cleaned with backup (quarantined).
C:\TTC.dll -> Adware.TTC : Cleaned with backup (quarantined).
C:\WINDOWS\qwr67.exe -> Adware.TTC : Cleaned with backup (quarantined).
C:\Documents and Settings\MARSHALL\Local Settings\Temp\TICHD003.exe -> Adware.ZenoSearch : Cleaned with backup (quarantined).
C:\WINDOWS\SYSTEM32\smpi1\lib67.exe -> Adware.ZQuest : Cleaned with backup (quarantined).
C:\Program Files\Fοnts\tracert.exe -> Downloader.PurityScan.ee : Cleaned with backup (quarantined).
C:\Documents and Settings\MARSHALL\Local Settings\Temp\YazzleBundle-1281.exe -> Downloader.PurityScan.eg : Cleaned with backup (quarantined).
C:\Program Files\Common Files\Yazzle1281OinAdmin.exe -> Downloader.PurityScan.eg : Cleaned with backup (quarantined).
C:\WINDOWS\b103.exe -> Downloader.TSUpdate.o : Cleaned with backup (quarantined).
C:\Documents and Settings\JACOB\Local Settings\Temporary Internet Files\Content.IE5\KJDFMQFT\WpAJTrYf67HazytRD[1].exe -> Hijacker.Small.jf : Cleaned with backup (quarantined).
C:\Documents and Settings\LISA\Local Settings\Temporary Internet Files\Content.IE5\8CTPDEDI\WpAJTrYf67HazytRD[1].exe -> Hijacker.Small.jf : Cleaned with backup (quarantined).
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\ENIDAH4R\WpAJTrYf67HazytRD[1].exe -> Hijacker.Small.jf : Cleaned with backup (quarantined).
C:\Program Files\func.js -> Hijacker.Small.jf : Cleaned with backup (quarantined).
C:\WINDOWS\WpAJTrYf67HazytRD.exe -> Hijacker.Small.jf : Cleaned with backup (quarantined).
C:\WINDOWS\SYSTEM32\j1291636.dll -> Hijacker.Small.mw : Cleaned with backup (quarantined).
[140] C:\WINDOWS\System32\j1291636.dll -> Hijacker.Small.mw : Cleaned with backup (quarantined).
[144] C:\WINDOWS\System32\j1291636.dll -> Hijacker.Small.mw : Cleaned with backup (quarantined).
[152] C:\WINDOWS\System32\j1291636.dll -> Hijacker.Small.mw : Cleaned with backup (quarantined).
[168] C:\WINDOWS\System32\j1291636.dll -> Hijacker.Small.mw : Cleaned with backup (quarantined).
[176] C:\WINDOWS\System32\j1291636.dll -> Hijacker.Small.mw : Cleaned with backup (quarantined).
[1804] C:\WINDOWS\System32\j1291636.dll -> Hijacker.Small.mw : Cleaned with backup (quarantined).
[212] C:\WINDOWS\System32\j1291636.dll -> Hijacker.Small.mw : Cleaned with backup (quarantined).
[220] C:\WINDOWS\System32\j1291636.dll -> Hijacker.Small.mw : Cleaned with backup (quarantined).
[236] C:\WINDOWS\System32\j1291636.dll -> Hijacker.Small.mw : Cleaned with backup (quarantined).
[252] C:\WINDOWS\System32\j1291636.dll -> Hijacker.Small.mw : Cleaned with backup (quarantined).
[312] C:\WINDOWS\System32\j1291636.dll -> Hijacker.Small.mw : Cleaned with backup (quarantined).
[340] C:\WINDOWS\System32\j1291636.dll -> Hijacker.Small.mw : Cleaned with backup (quarantined).
[400] C:\WINDOWS\System32\j1291636.dll -> Hijacker.Small.mw : Cleaned with backup (quarantined).
[416] C:\WINDOWS\System32\j1291636.dll -> Hijacker.Small.mw : Cleaned with backup (quarantined).
[468] C:\WINDOWS\System32\j1291636.dll -> Hijacker.Small.mw : Cleaned with backup (quarantined).
[516] C:\WINDOWS\System32\j1291636.dll -> Hijacker.Small.mw : Cleaned with backup (quarantined).
[536] C:\WINDOWS\System32\j1291636.dll -> Hijacker.Small.mw : Cleaned with backup (quarantined).
[896] C:\WINDOWS\System32\j1291636.dll -> Hijacker.Small.mw : Cleaned with backup (quarantined).
[944] C:\WINDOWS\System32\j1291636.dll -> Hijacker.Small.mw : Cleaned with backup (quarantined).
C:\Program Files\MSN\lavuka.dll -> Hijacker.StartPage : Cleaned with backup (quarantined).
C:\Documents and Settings\LISA\Local Settings\Temporary Internet Files\Content.IE5\AQU99L0A\WinAntiVirusPro2007FreeInstall[1].cab/UWA7P_0001_N91M0809NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.o : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\UPCTP_0001_91M1101NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.o : Cleaned with backup (quarantined).
C:\Documents and Settings\MARSHALL\Local Settings\Temp\WinAntiVirusPro2007FreeInstall.exe -> Not-A-Virus.Downloader.Win32.WinFixer.u : Cleaned with backup (quarantined).
C:\Documents and Settings\MARSHALL\Local Settings\Temp\tni1C3.tmp -> Rootkit.Agent.eq : Cleaned with backup (quarantined).
C:\Documents and Settings\JACOB\Cookies\jacob@aavalue[1].txt -> TrackingCookie.Aavalue : Cleaned.
C:\Documents and Settings\JACOB\Cookies\[removed][2].txt -> TrackingCookie.Aavalue : Cleaned.
C:\Documents and Settings\LISA\Cookies\lisa@aavalue[2].txt -> TrackingCookie.Aavalue : Cleaned.
C:\Documents and Settings\LISA\Cookies\[removed][1].txt -> TrackingCookie.Aavalue : Cleaned.
C:\Documents and Settings\MARSHALL\Cookies\marshall@aavalue[1].txt -> TrackingCookie.Aavalue : Cleaned.
C:\Documents and Settings\JACOB\Cookies\[removed][1].txt -> TrackingCookie.Abcsearch : Cleaned.
C:\Documents and Settings\JACOB\Cookies\[removed][2].txt -> TrackingCookie.Adbrite : Cleaned.
C:\Documents and Settings\MARSHALL\Cookies\[removed][1].txt -> TrackingCookie.Adbrite : Cleaned.
C:\Documents and Settings\LISA\Cookies\[removed][1].txt -> TrackingCookie.Adtrak : Cleaned.
C:\Documents and Settings\MARSHALL\Cookies\[removed][1].txt -> TrackingCookie.Adtrak : Cleaned.
C:\Documents and Settings\JACOB\Cookies\jacob@advertising[1].txt -> TrackingCookie.Advertising : Cleaned.
C:\Documents and Settings\JACOB\Cookies\jacob@cpvfeed[2].txt -> TrackingCookie.Cpvfeed : Cleaned.
C:\Documents and Settings\LISA\Cookies\lisa@cpvfeed[2].txt -> TrackingCookie.Cpvfeed : Cleaned.
C:\Documents and Settings\MARSHALL\Cookies\marshall@cpvfeed[2].txt -> TrackingCookie.Cpvfeed : Cleaned.
C:\Documents and Settings\MARSHALL\Cookies\[removed][1].txt -> TrackingCookie.Euroclick : Cleaned.
C:\Documents and Settings\JACOB\Cookies\[removed][1].txt -> TrackingCookie.Netflame : Cleaned.
C:\Documents and Settings\JACOB\Cookies\[removed][1].txt -> TrackingCookie.Overture : Cleaned.
C:\Documents and Settings\JACOB\Cookies\[removed][1].txt -> TrackingCookie.Overture : Cleaned.
C:\Documents and Settings\MARSHALL\Local Settings\Temp\Cookies\marshall@edge.ru4[1].txt -> TrackingCookie.Ru4 : Cleaned.
C:\Documents and Settings\LISA\Cookies\[removed][2].txt -> TrackingCookie.Tacoda : Cleaned.
C:\Documents and Settings\LISA\Cookies\[removed][2].txt -> TrackingCookie.Tacoda : Cleaned.
C:\Documents and Settings\MARSHALL\Cookies\[removed][2].txt -> TrackingCookie.Tacoda : Cleaned.
C:\Documents and Settings\MARSHALL\Cookies\[removed][2].txt -> TrackingCookie.Tacoda : Cleaned.
C:\Documents and Settings\MARSHALL\Cookies\marshall@login.tracking101[1].txt -> TrackingCookie.Tracking101 : Cleaned.
C:\Documents and Settings\JACOB\Cookies\[removed][2].txt -> TrackingCookie.Webtrends : Cleaned.
C:\RECYCLER\S-1-5-21-4196417710-2543008385-3922835211-1009\Dc2\UnInstall.exe -> Trojan.Rond : Cleaned with backup (quarantined).
C:\WINDOWS\SYSTEM32\wnsinticomsv.exe -> Trojan.Small : Cleaned with backup (quarantined).


::Report end
Post #2
Hello and Welcome to the forum.

I suggest you do this:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Clear "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Clear "Hide protected operating system files."
Click Apply, and then click OK.


Please do not delete anything unless instructed to.

Next:

Please download FixWareout from one of these sites:
http://downloads.subratam.org/Fixwareout.exe
http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe

Save it to your desktop and run it. Click Next, then Install, make sure "Run fixit" is checked and click Finish.
The fix will begin; follow the prompts.
You will be asked to reboot your computer; please do so.
Your system may take longer than usual to load; this is normal.

Once the desktop loads a text that will open (report.txt) Please save this file, you'll need to post it with a new HijackThis log.



Next:

Now lets check some settings on your system.
Enter your Control Panel and double-click on Network Connections

Then right click on your Default Connection
Usually Local Area Connection for Cable and DSL
Left click on Properties
Double-Click on the Internet Protocol (TCP/IP) item
Select the radio dial that says Obtain DNS Servers Automatically
Press OK twice to get out of the properties screen and reboot if it asks


Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two


Reboot and "copy/paste" the text file (report.txt) and a new Hijackthis log

Also please describe how your computer behaves at the moment.
Post #3
Thanks for your help - I will ask questions as we go through this process (not as a challange to what you suggest, but so that I may learn). I will make the suggested changes on the original HDD. ATF-Cleaner ran again (benn using it) and made the necessary changes to the Network connections.

The PC runs better now than it did in the beginning when I first started working with it. Nagging problems are the AOL programs and remenants left on the PC by the various users and the 2 error boxes that pop up when booting into Windows
(O4 - HKLM\..\Run: [j1291636] rundll32 C:\WINDOWS\System32\j1291636.dll sook
O4 - HKLM\..\Run: [ApachInc] rundll32.exe "C:\WINDOWS\System32\jqofxnig.dll",realset).

Here is the FixWareout log:
Fixwareout Last edited 6/20/2007
Post this report in the forums please
…
»»»»»Prerun check
HKLM\SOFTWARE\~\Winlogon\ "System"="kdjdt.exe"

HKEY_LOCAL_MACHINE\system\currentcontrolset\services\tcpip\parameters\interfaces\{B964CC0E-7E0C-4B97-A4C4-B3B4C046314B}
"DhcpNameServer"="[removed],[removed]"
Successfully flushed the DNS Resolver Cache.


System was rebooted successfully.

»»»»» Postrun check
HKLM\SOFTWARE\~\Winlogon\ "system"=""
….
….
»»»»» Misc files.
….
»»»»» Checking for older varients.
….

Search five digit cs, dm, kd, jb, other, files.
The following files NEED TO BE SUBMITTED to one of the following URL'S for further inspection.


Click browse, find the file then click submit.
http://www.virustotal.com/flash/index_en.html
Or http://virusscan.jotti.org/

»»»»» Other

»»»»» Current runs
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="C:\\WINDOWS\\System32\\igfxtray.exe"
"HotKeysCmds"="C:\\WINDOWS\\System32\\hkcmd.exe"
"dla"="C:\\WINDOWS\\system32\\dla\\tfswctrl.exe"
"StorageGuard"="\"C:\\Program Files\\Common Files\\Sonic\\Update Manager\\sgtray.exe\" /r"
"PCMService"="\"C:\\Program Files\\Dell\\Media Experience\\PCMService.exe\""
"TkBellExe"="\"C:\\Program Files\\Common Files\\Real\\Update_OB\\realsched.exe\" -osboot"
"mmtask"="c:\\Program Files\\MusicMatch\\MusicMatch Jukebox\\mmtask.exe"
"MMTray"="C:\\Program Files\\MUSICMATCH\\MUSICMATCH Jukebox\\mm_tray.exe"
"IntelliPoint"="\"C:\\Program Files\\Microsoft IntelliPoint\\point32.exe\""
"Dell AIO Printer A940"="\"C:\\Program Files\\Dell AIO Printer A940\\dlbabmgr.exe\""
"AOLDialer"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"
"AOL Spyware Protection"="\"C:\\PROGRA~1\\COMMON~1\\AOL\\AOLSPY~1\\AOLSP Scheduler.exe\""
"QuickTime Task"="\"C:\\Program Files\\QuickTime\\qttask.exe\" -atboottime"
"iTunesHelper"="C:\\Program Files\\iTunes\\iTunesHelper.exe"
"Pure Networks Port Magic"="\"C:\\PROGRA~1\\PURENE~1\\PORTMA~1\\PortAOL.exe\" -Run"
"tgcmd"="\"C:\\Program Files\\Support.com\\BellSouth\\hcenter.exe\" /starthidden /tgcmdwrapper"
"BellSouthAlertManager.exe"="C:\\Program Files\\BellSouth\\Alert Manager\\BellSouthAlertManager.exe"
"{55-54-49-94-ZN}"="C:\\windows\\system32\\nkdsrego.exe CHD003"
"j1291636"="rundll32 C:\\WINDOWS\\System32\\j1291636.dll sook"
"ApachInc"="rundll32.exe \"C:\\WINDOWS\\System32\\jqofxnig.dll\",realset"
"ccApp"="C:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe"
"ccRegVfy"="C:\\Program Files\\Common Files\\Symantec Shared\\ccRegVfy.exe"
"GhostStartTrayApp"="C:\\Program Files\\Norton SystemWorks\\Norton Ghost\\GhostStartTrayApp.exe"
"ZoneAlarm Client"="\"C:\\Program Files\\Zone Labs\\ZoneAlarm\\zlclient.exe\""
"!AVG Anti-Spyware"="\"C:\\Program Files\\Grisoft\\AVG Anti-Spyware 7.5\\avgas.exe\" /minimized"
@=""
"SBCSTray"="C:\\Program Files\\Sunbelt Software\\CounterSpy\\SBCSTray.exe"
"NeroCheck"="C:\\WINDOWS\\System32\\\\NeroCheck.exe"

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sonic RecordNow!"=""
"DellSupport"="\"C:\\Program Files\\DellSupport\\DSAgnt.exe\" /startup"
"Aim6"="\"C:\\Program Files\\AIM6\\aim6.exe\" /d locale=en-US ee://aol/imApp"
"MSMSGS"="\"C:\\Program Files\\Messenger\\msmsgs.exe\" /background"
….
Hosts file was reset, If you use a custom hosts file please replace it
»»»»» End report »»»»»


HiJackThis log:
Logfile of HijackThis v1.99.1
Scan saved at 9:56:50 PM, on 6/21/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\System32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartService.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\BellSouth\Alert Manager\BellSouthAlertManager.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBCSTray.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?rs=1
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://us.mcafee.com/apps/vso/en-us/vso8/s…41&langid=1
O2 - BHO: (no name) - {06206072-4161-4467-B0E1-279BFD506515} - \
O2 - BHO: (no name) - {1DA97021-219A-4C3D-93DE-4DA6154CAA38} - \
O2 - BHO: (no name) - {28682BCE-2E3F-4D88-95FB-55A40C933C1C} - \
O2 - BHO: BellSouth Toolbar - {4E7BD74F-2B8D-469E-8CBD-FD60BB9AAE2E} - C:\PROGRA~1\BLSTOO~1\BLSTOO~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~2\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {584818B2-3C05-4147-9B80-A0829CBC3C24} - \
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {826631EF-2E50-4989-B466-78D231B83194} - C:\WINDOWS\System32\lmkpfdhd.dll (file missing)
O2 - BHO: 0 - {9D08F951-2969-4DE4-8E8E-1CE58343CD57} - C:\Program Files\MSN\lavuka.dll (file missing)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {CA0C3511-D2D8-DD21-D108-8AADDA922396} - C:\WINDOWS\System32\ytxitdmq.dll (file missing)
O2 - BHO: (no name) - {CD3447D4-CA39-4377-8084-30E86331D74C} - C:\WINDOWS\System32\gckfketm.dll (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O3 - Toolbar: BellSouth Toolbar - {4E7BD74F-2B8D-469E-8CBD-FD60BB9AAE2E} - C:\PROGRA~1\BLSTOO~1\BLSTOO~1.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
O4 - HKLM\..\Run: [BellSouthAlertManager.exe] C:\Program Files\BellSouth\Alert Manager\BellSouthAlertManager.exe
O4 - HKLM\..\Run: [{55-54-49-94-ZN}] C:\windows\system32\nkdsrego.exe CHD003
O4 - HKLM\..\Run: [j1291636] rundll32 C:\WINDOWS\System32\j1291636.dll sook
O4 - HKLM\..\Run: [ApachInc] rundll32.exe "C:\WINDOWS\System32\jqofxnig.dll",realset
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [SBCSTray] C:\Program Files\Sunbelt Software\CounterSpy\SBCSTray.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Digital Line Detect.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\MARSHALL\Start Menu\Programs\IMVU\Run IMVU.lnk
O9 - Extra button: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyPoker.net\partypokernet.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyPoker.net\partypokernet.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {4E7BD74F-2B8D-469E-DEFA-EB76B1D5FA7D} - http://mrsupergames.aavalue.com/toolbars/msg/msg-toolbar.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m…84/mcinsctl.cab
O16 - DPF: {69EF49E5-FE46-4B92-B5FA-2193AB7A6B8A} (GameLauncher Control) - http://www.acclaim.com/cabs/acclaim_v5.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://atv.disney.go.com/global/download/otoy/OTOYAX29b.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{B964CC0E-7E0C-4B97-A4C4-B3B4C046314B}: NameServer = 207.68.160.190 194.25.2.129 208.67.222.222 ,207.68.160.190 194.25.2.129 208.67.222.222
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 207.68.160.190 194.25.2.129 208.67.222.222 207.68.160.190 194.25.2.129 208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 207.68.160.190 194.25.2.129 208.67.222.222 207.68.160.190 194.25.2.129 208.67.222.222
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - Unknown owner - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe (file missing)
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartService.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Lexar SG20 (LxrSG20s) - Unknown owner - C:\WINDOWS\SYSTEM32\LxrSG20s.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: Sunbelt CounterSpy Antispyware (SBCSSvc) - Sunbelt Software - C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: StService (SServ) - Unknown owner - C:\Program Files\PCTurboPro_Free\AtlServ.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
Post #4
With AVG Anti-Spyware, if you click on the Infections icon, then it will show you all the items in Quarrantine and you can remove them that way. Just click Select All then Remove Finally

Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
O2 - BHO: (no name) - {06206072-4161-4467-B0E1-279BFD506515} - \
O2 - BHO: (no name) - {1DA97021-219A-4C3D-93DE-4DA6154CAA38} - \
O2 - BHO: (no name) - {28682BCE-2E3F-4D88-95FB-55A40C933C1C} - \
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {584818B2-3C05-4147-9B80-A0829CBC3C24} - \
O2 - BHO: (no name) - {826631EF-2E50-4989-B466-78D231B83194} - C:\WINDOWS\System32\lmkpfdhd.dll (file missing)
O2 - BHO: 0 - {9D08F951-2969-4DE4-8E8E-1CE58343CD57} - C:\Program Files\MSN\lavuka.dll (file missing)
O2 - BHO: (no name) - {CA0C3511-D2D8-DD21-D108-8AADDA922396} - C:\WINDOWS\System32\ytxitdmq.dll (file missing)
O2 - BHO: (no name) - {CD3447D4-CA39-4377-8084-30E86331D74C} - C:\WINDOWS\System32\gckfketm.dll (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [{55-54-49-94-ZN}] C:\windows\system32\nkdsrego.exe CHD003
O4 - HKLM\..\Run: [j1291636] rundll32 C:\WINDOWS\System32\j1291636.dll sook
O4 - HKLM\..\Run: [ApachInc] rundll32.exe "C:\WINDOWS\System32\jqofxnig.dll",realset

Close ALL windows and browsers except HijackThis and click "Fix checked"



Backup Your Registry with ERUNT
  • Please use the following link and scroll down to ERUNT and download it.
    http://aumha.org/freeware/freeware.php
  • For version with the Installer:
    Use the setup program to install ERUNT on your computer
  • For the zipped version:
    Unzip all the files into a folder of your choice.
Click Erunt.exe to backup your registry to the folder of your choice.

Note: to restore your registry, go to the folder and start ERDNT.exe


Launch Notepad (Start>All Programs>Accessories), and copy/paste all the Quoted REGEDIT below to it. Don't forget to include REGEDIT4.
Save in: Desktop
File Name: fixme.reg
Save as Type: * files
Click: Save

REGEDIT4

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\{55-54-49-94-ZN}]

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\j1291636]

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ApachInc]


Save this as fix.reg Choose to save as *all files and place it on your desktop.
It should look like this: [external image: Posted Image]
Doubleclick on it and when it asks you if you want to merge the contents to the registry, click yes/ok.
(In case you are unsure how to create a reg file, take a look here with screenshots.)

Reboot and "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.
Post #5
Sorry I missed your post last night.
I followed your instructions and HJT logfile appears below. Response time and boot time is improving - system is very stable, no apparent major problems.
So what (or how did you know) let you to make the registry changes and not just end at removing the entries with HJT?


Logfile of HijackThis v1.99.1
Scan saved at 7:32:47 PM, on 6/22/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\System32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\BellSouth\Alert Manager\BellSouthAlertManager.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBCSTray.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Roxio\GoBack\GBTray.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Roxio\GoBack\GBPoll.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartService.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HiJackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?rs=1
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://us.mcafee.com/apps/vso/en-us/vso8/s…41&langid=1
O2 - BHO: BellSouth Toolbar - {4E7BD74F-2B8D-469E-8CBD-FD60BB9AAE2E} - C:\PROGRA~1\BLSTOO~1\BLSTOO~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~2\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O3 - Toolbar: BellSouth Toolbar - {4E7BD74F-2B8D-469E-8CBD-FD60BB9AAE2E} - C:\PROGRA~1\BLSTOO~1\BLSTOO~1.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
O4 - HKLM\..\Run: [BellSouthAlertManager.exe] C:\Program Files\BellSouth\Alert Manager\BellSouthAlertManager.exe
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [SBCSTray] C:\Program Files\Sunbelt Software\CounterSpy\SBCSTray.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: GoBack.lnk = C:\Program Files\Roxio\GoBack\GBTray.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\MARSHALL\Start Menu\Programs\IMVU\Run IMVU.lnk
O9 - Extra button: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyPoker.net\partypokernet.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyPoker.net\partypokernet.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {4E7BD74F-2B8D-469E-DEFA-EB76B1D5FA7D} - http://mrsupergames.aavalue.com/toolbars/msg/msg-toolbar.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m…84/mcinsctl.cab
O16 - DPF: {69EF49E5-FE46-4B92-B5FA-2193AB7A6B8A} (GameLauncher Control) - http://www.acclaim.com/cabs/acclaim_v5.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://atv.disney.go.com/global/download/otoy/OTOYAX29b.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{B964CC0E-7E0C-4B97-A4C4-B3B4C046314B}: NameServer = 207.68.160.190 194.25.2.129 208.67.222.222 ,207.68.160.190 194.25.2.129 208.67.222.222
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 207.68.160.190 194.25.2.129 208.67.222.222 207.68.160.190 194.25.2.129 208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 207.68.160.190 194.25.2.129 208.67.222.222 207.68.160.190 194.25.2.129 208.67.222.222
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - Unknown owner - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe (file missing)
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GBPoll - Roxio, Inc. - C:\Program Files\Roxio\GoBack\GBPoll.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartService.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Lexar SG20 (LxrSG20s) - Unknown owner - C:\WINDOWS\SYSTEM32\LxrSG20s.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: Sunbelt CounterSpy Antispyware (SBCSSvc) - Sunbelt Software - C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: StService (SServ) - Unknown owner - C:\Program Files\PCTurboPro_Free\AtlServ.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
Post #6
Some infected files won't delete by just unchecking the item with HJT.
They can also be hidden where you can't see them


Click Start > Run > and type in:

services.msc

Click OK.

In the services window find (SServ) StService
Right click and choose "Properties". On the "General" tab under "Service
Status" click the "Stop" button to stop the service. Beside "Startup Type"
in the dropdown menu select "Disabled". Click Apply then OK. Exit the
Services utility.


1.Click Start > Settings > Control Panel.
2.Next, open Add/Remove Programs and remove if listed:
PCTurboPro_Free


Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:

O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra button: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyPoker.net\partypokernet.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyPoker.net\partypokernet.exe (file missing)
O23 - Service: StService (SServ) - Unknown owner - C:\Program Files\PCTurboPro_Free\AtlServ.exe (file missing)

Close ALL windows and browsers except HijackThis and click "Fix checked"

Delete this file if still listed:
C:\Program Files\PCTurboPro_Free\AtlServ.exe

Empty Recycle Bin

Reboot and "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.

Note:
PCTurboPro_Free
http://www.spywareremove.com/removePCTurboPro.html
Post #7
PC still running OK.



Logfile of HijackThis v1.99.1
Scan saved at 12:46:42 AM, on 6/23/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\System32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\BellSouth\Alert Manager\BellSouthAlertManager.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBCSTray.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Roxio\GoBack\GBTray.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Roxio\GoBack\GBPoll.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartService.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Sunbelt Software\CounterSpy\CounterSpy.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HiJackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?rs=1
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://us.mcafee.com/apps/vso/en-us/vso8/s…41&langid=1
O2 - BHO: BellSouth Toolbar - {4E7BD74F-2B8D-469E-8CBD-FD60BB9AAE2E} - C:\PROGRA~1\BLSTOO~1\BLSTOO~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~2\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: BellSouth Toolbar - {4E7BD74F-2B8D-469E-8CBD-FD60BB9AAE2E} - C:\PROGRA~1\BLSTOO~1\BLSTOO~1.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
O4 - HKLM\..\Run: [BellSouthAlertManager.exe] C:\Program Files\BellSouth\Alert Manager\BellSouthAlertManager.exe
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [SBCSTray] C:\Program Files\Sunbelt Software\CounterSpy\SBCSTray.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: GoBack.lnk = C:\Program Files\Roxio\GoBack\GBTray.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\MARSHALL\Start Menu\Programs\IMVU\Run IMVU.lnk
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {4E7BD74F-2B8D-469E-DEFA-EB76B1D5FA7D} - http://mrsupergames.aavalue.com/toolbars/msg/msg-toolbar.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m…84/mcinsctl.cab
O16 - DPF: {69EF49E5-FE46-4B92-B5FA-2193AB7A6B8A} (GameLauncher Control) - http://www.acclaim.com/cabs/acclaim_v5.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://atv.disney.go.com/global/download/otoy/OTOYAX29b.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{B964CC0E-7E0C-4B97-A4C4-B3B4C046314B}: NameServer = 207.68.160.190 194.25.2.129 208.67.222.222 ,207.68.160.190 194.25.2.129 208.67.222.222
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 207.68.160.190 194.25.2.129 208.67.222.222 207.68.160.190 194.25.2.129 208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 207.68.160.190 194.25.2.129 208.67.222.222 207.68.160.190 194.25.2.129 208.67.222.222
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - Unknown owner - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe (file missing)
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GBPoll - Roxio, Inc. - C:\Program Files\Roxio\GoBack\GBPoll.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartService.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Lexar SG20 (LxrSG20s) - Unknown owner - C:\WINDOWS\SYSTEM32\LxrSG20s.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: Sunbelt CounterSpy Antispyware (SBCSSvc) - Sunbelt Software - C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
Post #8
You can remove any programs / Tools I had you install. Use Add/Remove Programs to remove if listed there otherwise just delete them and empty recycle bin.

Log looks good :D


You need to create a new Clean restore point.

Note: This will remove all previous Restore Points

Turn off System Restore:

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

Restart your computer, turn it back on.

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Remove the Check Turn off System Restore.
Click Apply, and then click OK.

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Check "Hide file extensions for known file types."
Under the "Hidden files" folder, Uncheck "Show hidden files and folders."
Check "Hide protected operating system files."
Click Apply, and then click OK.



If you dont have any programs like these, I would recommend that you get them.
Spywareblaster,
Spywareguard.


Also get a FREE FIREWALL and FREE ANTI VIRUS if you need one.

Only run one Anti-Virus and Firewall program.

It is critical to have both a firewall and anti virus to protect your system.

Keep your system up to date and run Adaware & Spybot, once a week works, and hopefully you will be ok from here on. Both are available below.

Do not use Ad-aware if you have McAfee's VirusScan and AntiSpyware


Safe Surfing. :D

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein
Post #9
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

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