My windows media player stopped work about a week ago. i have ran various spyware tools but the problem is still there!!! i tried to uninstall WMP but cannot as it is part of Vista. can anyone help? Does anyone knows whats wrong? My HijackThis log: Logfile of HijackThis v1.99.1 Scan saved at 16:18:30, on 13/05/2007 Platform: Unknown Windows (WinNT 6.00.1904) MSIE: Internet Explorer v7.00 (7.00.6000.16386) Running processes: C:\Windows\system32\taskeng.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE D:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\avp.exe D:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Windows\RTHDCPL.exe D:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe D:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe D:\Program Files\Java\jre1.6.0\bin\jusched.exe D:\Program Files\Sunbelt Software\CounterSpy\SBCSTray.exe D:\Program Files\Adobe\Acrobat 7.0\Distillr\acrotray.exe D:\Program Files\Perfect Information\Perfect Analysis\XLMon.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Program Files\MSN Messenger\msnmsgr.exe C:\Program Files\Windows Media Player\wmpnscfg.exe C:\Program Files\Windows Sidebar\sidebar.exe D:\Program Files\Mozilla Firefox\firefox.exe C:\Windows\System32\mobsync.exe D:\Program Files\Sunbelt Software\CounterSpy\Counterspy.exe C:\Users\Kit\Desktop\hijackthis.exe O1 - Hosts: ::1 localhost O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - D:\Program Files\Java\jre1.6.0\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide O4 - HKLM\..\Run: [AVP] "d:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\avp.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE O4 - HKLM\..\Run: [TrueImageMonitor.exe] "D:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe" O4 - HKLM\..\Run: [AcronisTimounterMonitor] "D:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe" O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe" O4 - HKLM\..\Run: [SunJavaUpdateSched] "D:\Program Files\Java\jre1.6.0\bin\jusched.exe" O4 - HKLM\..\Run: [SBCSTray] "D:\Program Files\Sunbelt Software\CounterSpy\SBCSTray.exe" O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "D:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe" O4 - HKLM\..\Run: [XLMonitor] d:\Program Files\Perfect Information\Perfect Analysis\XLMon.exe O4 - HKCU\..\Run: [Sidebar] "C:\Program Files\Windows Sidebar\sidebar.exe" /autoRun O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe O4 - HKCU\..\Run: [Uniblue RegistryBooster2] d:\program files\uniblue\registrybooster2\StartRegistryBooster.exe O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?%SystemRoot%\Installer\{AC76BA86-1033-F400-BA7E-100000000002}\SC_Acrobat.exe O8 - Extra context menu item: Add to Anti-Banner - d:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\ie_banner_deny.htm O8 - Extra context menu item: Convert link target to Adobe PDF - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert link target to existing PDF - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert selected links to Adobe PDF - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html O8 - Extra context menu item: Convert selected links to existing PDF - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html O8 - Extra context menu item: Convert selection to Adobe PDF - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert selection to existing PDF - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert to Adobe PDF - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert to existing PDF - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.6.0\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.6.0\bin\ssv.dll O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - d:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\scieplugin.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll O11 - Options group: [INTERNATIONAL] International* O13 - Gopher Prefix: O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O20 - AppInit_DLLs: d:\PROGRA~1\KASPER~1\KASPER~1.0\adialhk.dll,d:\PROGRA~1\KASPER~1\KASPER~1.0\r3hook.dll O20 - Winlogon Notify: klogon - C:\Windows\system32\klogon.dll O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe O23 - Service: Kaspersky Internet Security 6.0 (AVP) - Unknown owner - d:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\avp.exe" -r (file missing) O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: PDAgent - Raxco Software, Inc. - d:\Program Files\Raxco\PerfectDisk\PDAgent.exe O23 - Service: PDEngine - Raxco Software, Inc. - d:\Program Files\Raxco\PerfectDisk\PDEngine.exe O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - %windir%\system32\svchost.exe (file missing) O23 - Service: Sunbelt CounterSpy Antispyware (SBCSSvc) - Sunbelt Software - D:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - %windir%\system32\svchost.exe (file missing) O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - %ProgramFiles%\Windows Media Player\wmpnetwk.exe (file missing)