12 replies to this topic

[rockbiker]

Hi,

Got your details from micro mart mag in the UK and their security features issue.

I am running windows 2000 Pro SP4 and the following security & tune up programes that I scan or tune system with weekly, yet have a few issues developed in last month and hope you can help
All these have been running fine until the last month.
Mcafee firewall
F Secure anti virus 2006 with IE shield
Spybot S & D
Spyware doctor 2006
System mechanic 6 pro 2006
Registry mechanic
Max registry cleaner

System is now freezing in IE 6 for up to 10 seconds along with additional IE windows opening that I don't open, like world wild life fund? etc. Cursor blinks rapidly in IE sometimes.

System mechanic now stops working when running total care, comprehensive care, pc clean up tool, running removing internet cache files and will sit there, I left it an hour with 5% completed and it doesn't progress. It used to run the whole of total care comprehenive in around 30 - 45 mins.

Here is the first log hope I have followed your instructions correctly, any help would be much appreciated.

Logfile of HijackThis v1.99.1
Scan saved at 18:48:51, on 22/04/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\csrss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\PROGRA~1\F-SECU~1\backweb\4476822\Program\SERVIC~1.EXE
C:\WINNT\System32\svchost.exe
C:\Program Files\F-Secure Internet Security\Anti-Virus\fsgk32st.exe
C:\Program Files\F-Secure Internet Security\Anti-Virus\FSGK32.EXE
C:\Program Files\F-Secure Internet Security\backweb\4476822\program\fsbwsys.exe
C:\Program Files\F-Secure Internet Security\Common\FSMA32.EXE
C:\Program Files\F-Secure Internet Security\Common\FSMB32.EXE
C:\Program Files\iolo\System Mechanic Professional 6\IoloSGCtrl.exe
C:\Program Files\F-Secure Internet Security\Common\FCH32.EXE
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\F-Secure Internet Security\Common\FAMEH32.EXE
C:\Program Files\F-Secure Internet Security\Anti-Virus\fsqh.exe
C:\Program Files\F-Secure Internet Security\Anti-Virus\fsrw.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Spyware Doctor\svcntaux.exe
C:\Program Files\Spyware Doctor\swdsvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\McAfee.com\Agent\mcregwiz.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\Program Files\F-Secure Internet Security\Common\FSM32.EXE
C:\Program Files\F-Secure Internet Security\FSGUI\ispnews.exe
C:\Program Files\Virgin.net Broadband\Dragdiag.exe
C:\Program Files\iolo\System Mechanic Professional 6\SystemGuardAlerter.exe
C:\Program Files\ONSPEED\onspeedcore.exe
C:\Program Files\Spyware Doctor\SDTrayApp.exe
C:\Program Files\iolo\System Mechanic Professional 6\SMSystemAnalyzer.exe
C:\Program Files\iolo\System Mechanic Professional 6\PopupBlocker.exe
C:\Program Files\F-Secure Internet Security\backweb\4476822\Program\fspex.exe
C:\Program Files\ONSPEED\onspeedgui.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\Program Files\F-Secure Internet Security\FWES\Program\fsdfwd.exe
C:\Program Files\F-Secure Internet Security\Anti-Virus\fssm32.exe
C:\WINNT\system32\wuauclt.exe
C:\Program Files\F-Secure Internet Security\Anti-Virus\fsav32.exe
C:\PROGRA~1\F-SECU~1\ANTI-S~1\fsaw.exe
C:\Program Files\F-Secure Internet Security\FSGUI\fsguidll.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.virgin.net/ie/search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.virgin.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.virgin.net
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Virgin Net Broadband
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5405
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - (no file)
O2 - BHO: Class - {FC72054F-D86F-82F7-4FDA-DDB7F4E35264} - (no file)
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: (no name) - {4E7BD74F-2B8D-469E-84BA-B830E8D4E122} - (no file)
O4 - HKLM\..\Run: [McRegWiz] C:\PROGRA~1\McAfee.com\Agent\mcregwiz.exe /autorun
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\F-Secure Internet Security\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\F-Secure Internet Security\TNB\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [F-Secure Startup Wizard] "C:\Program Files\F-Secure Internet Security\FSGUI\FSSW.EXE" /reboot
O4 - HKLM\..\Run: [News Service] "C:\Program Files\F-Secure Internet Security\FSGUI\ispnews.exe"
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Virgin.net Broadband\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [SystemGuardAlerter] "C:\Program Files\iolo\System Mechanic Professional 6\SystemGuardAlerter.exe"
O4 - HKLM\..\Run: [SlipStream] "C:\Program Files\ONSPEED\onspeedcore.exe"
O4 - HKLM\..\Run: [SDTray] "C:\Program Files\Spyware Doctor\SDTrayApp.exe"
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKCU\..\Run: [SMSystemAnalyzer] "C:\Program Files\iolo\System Mechanic Professional 6\SMSystemAnalyzer.exe"
O4 - HKCU\..\Run: [System Mechanic Popup Blocker] "C:\Program Files\iolo\System Mechanic Professional 6\PopupBlocker.exe"
O4 - Global Startup: F-Secure 2006.lnk = C:\Program Files\F-Secure Internet Security\backweb\4476822\Program\fspex.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ONSPEED.lnk = C:\Program Files\ONSPEED\onspeedgui.exe
O8 - Extra context menu item: &Block this popup - C:\Program Files\F-Secure Internet Security\Anti-Spyware\blockpopups.htm
O8 - Extra context menu item: Show All Original Images - res://C:\Program Files\ONSPEED\gui_resource.dll/327
O8 - Extra context menu item: Show Original Image - res://C:\Program Files\ONSPEED\gui_resource.dll/328
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\WINNT\system32\shdocvw.dll
O9 - Extra button: IE Shield - {300DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\F-Secure Internet Security\Anti-Spyware\ieshield.dll
O9 - Extra 'Tools' menuitem: IE Shield... - {300DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\F-Secure Internet Security\Anti-Spyware\ieshield.dll
O12 - Plugin for .mpg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.virgin.net
O17 - HKLM\System\CCS\Services\Tcpip\..\{A280B9BD-0099-45CC-8CA1-8672A2AF5638}: NameServer = 194.168.4.100 194.168.8.100
O23 - Service: F-Secure 2006 (BackWeb Plug-in - 4476822) - F-Secure Internet Security 2005 - C:\PROGRA~1\F-SECU~1\backweb\4476822\Program\SERVIC~1.EXE
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program Files\F-Secure Internet Security\Anti-Virus\fsgk32st.exe
O23 - Service: fsbwsys - F-Secure Corp. - C:\Program Files\F-Secure Internet Security\backweb\4476822\program\fsbwsys.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\F-Secure Internet Security\FWES\Program\fsdfwd.exe
O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\F-Secure Internet Security\Common\FSMA32.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iolo System Guard (IOLO_SRV) - Unknown owner - C:\Program Files\iolo\System Mechanic Professional 6\IoloSGCtrl.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: Spyware Doctor Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe
O23 - Service: Spyware Doctor Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe

[ken545]

rockbiker

Welcome to the forum. I am not looking at anything real serious on your HJT log but what I am looking at is that you have TWO ANTI VIRUS PROGAMS RUNNING This is not a good thing and may be the root of your problem. With AV Software......More is not better They will consume huge amounts of system resources and bang heads with each other and cause you all sorts of problems. Its totally your call but you need to uninstall one via the Add-Remove Programs in the Control Panel.

It looks like you have the entire suite for both programs
F Secure
mcafee.

Read this
Smart Computing

Most anti-virus programs operate in two modes:

• Scan:the utility examines memory and files on disk for traces of malware. This involves actually examining the contents each file for things that "look like" viruses.
  
• Monitor:often referred to as "real time" monitor, the anti virus program is continually running and scans files as they are downloaded to your machine, notifying you nearly immediately if the file you just received contains something that looks like a virus.
  
• There's nothing at all wrong periodically running an anti-virus scan with more than one anti-virus program. The key here is that it's just a scan - it starts, it scans, and then it's done. There's no opportunity to come in to conflict with another anti-virus program.
  
• Real time monitoring, on the other hand, is another story. When you install most anti-virus programs they often automatically install and enable their real-time monitors. Running two or more real-time anti-virus monitors at the same time is very likely to cause a conflict. That conflict could result in error messages, crashes of the anti-virus programs, or other types of failure.
  
• So it's certainly OK to have more than one anti-virus program installed, and it can make sense to run a scan using a different program from time to time, but you must make sure you only have one real-time monitor enabled at a time.
  "Running two or more real-time anti-virus monitors at the same time is very likely to cause a conflict."
  
  
• Anti Virus programs are also big resource hogs, running more than one can slow down your system
  
• The simplest way to do so, is to rely on a single, good anti-virus program and make sure that its database of known viruses is continually being updated.

Hijackthis 1.99.1
Its important that Hijackthis is installed in its own permanent folder for backup purposes.

• Go to where you currently have HJT installed and delete the whole folder.
• Use the link above or the links in my signature to download HJT 1.99.1 setup to your desktop
• Double Click on the Setup icon and by defaut it will unzip to C:\Program Files\Hijackthis

Open HijackThis > Do a System Scan Only, close your browser and all open windows, the only program or window you should have open is HijackThis, check the following entries and click on Fix Checked.

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

R3 - Default URLSearchHook is missing

O2 - BHO: Class - {FC72054F-D86F-82F7-4FDA-DDB7F4E35264} - (no file)

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)



Run this system cleaner.

Download and Install CCleaner
If you don't want the Yahoo Toolbar, be sure to uncheck it during installation

• Click on Run Cleaner

Tutorial for CCleaner


Remove one AV program, post a new HJT log and let me know how things are running now

[rockbiker]

Thanks ken545, I hope this is the correct way to reply - being a newbie not sure I have checked my mcafee security centre and the virus scan is disabled, think I had to to install FSecure antivirus. I will try to follow your other advice and see how it goes over the weekend. Thanks again rockbiker

[ken545]

rockbiker, You posted correctly, I will leave this thread open for you for a few days so you can post back.

[rockbiker]

Thanks ken454

It took me longer than I thought, but have followed your advice and directions re run hijackthis checked the entries further below in your post of 26/04 and removed them along with running ccleaner. Then re run hijackthis and enclose the latest log below. If there are any discepancies in this log please let me know

I will see how my pc runs over this week, but it already seems improved.

Thanks again, appreciate the help

regards

rockbiker

Logfile of HijackThis v1.99.1
Scan saved at 20:15:02, on 01/05/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\PROGRA~1\F-SECU~1\backweb\4476822\Program\SERVIC~1.EXE
C:\WINNT\System32\svchost.exe
C:\Program Files\F-Secure Internet Security\Anti-Virus\fsgk32st.exe
C:\Program Files\F-Secure Internet Security\Anti-Virus\FSGK32.EXE
C:\Program Files\F-Secure Internet Security\backweb\4476822\program\fsbwsys.exe
C:\Program Files\F-Secure Internet Security\Common\FSMA32.EXE
C:\Program Files\F-Secure Internet Security\Common\FSMB32.EXE
C:\Program Files\iolo\System Mechanic Professional 6\IoloSGCtrl.exe
C:\Program Files\F-Secure Internet Security\Common\FCH32.EXE
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\F-Secure Internet Security\Anti-Virus\fsqh.exe
C:\Program Files\F-Secure Internet Security\Common\FAMEH32.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\F-Secure Internet Security\Anti-Virus\fsrw.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Spyware Doctor\svcntaux.exe
C:\Program Files\Spyware Doctor\swdsvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\F-Secure Internet Security\FWES\Program\fsdfwd.exe
C:\Program Files\F-Secure Internet Security\Anti-Virus\fssm32.exe
C:\Program Files\F-Secure Internet Security\Anti-Virus\fsav32.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\McAfee.com\Agent\mcregwiz.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\Program Files\F-Secure Internet Security\Common\FSM32.EXE
C:\Program Files\Virgin.net Broadband\Dragdiag.exe
C:\PROGRA~1\F-SECU~1\ANTI-S~1\fsaw.exe
C:\Program Files\iolo\System Mechanic Professional 6\SystemGuardAlerter.exe
C:\Program Files\ONSPEED\onspeedcore.exe
C:\Program Files\Spyware Doctor\SDTrayApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\F-Secure Internet Security\FSGUI\fsguidll.exe
C:\Program Files\iolo\System Mechanic Professional 6\SMSystemAnalyzer.exe
C:\Program Files\iolo\System Mechanic Professional 6\PopupBlocker.exe
C:\Program Files\F-Secure Internet Security\backweb\4476822\Program\fspex.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\Program Files\ONSPEED\onspeedgui.exe
C:\WINNT\system32\wuauclt.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.virgin.net/ie/search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.virgin.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.virgin.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Virgin Net Broadband
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - (no file)
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [McRegWiz] C:\PROGRA~1\McAfee.com\Agent\mcregwiz.exe /autorun
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\F-Secure Internet Security\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\F-Secure Internet Security\TNB\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [F-Secure Startup Wizard] "C:\Program Files\F-Secure Internet Security\FSGUI\FSSW.EXE" /reboot
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Virgin.net Broadband\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [SystemGuardAlerter] "C:\Program Files\iolo\System Mechanic Professional 6\SystemGuardAlerter.exe"
O4 - HKLM\..\Run: [SlipStream] "C:\Program Files\ONSPEED\onspeedcore.exe"
O4 - HKLM\..\Run: [SDTray] "C:\Program Files\Spyware Doctor\SDTrayApp.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKCU\..\Run: [SMSystemAnalyzer] "C:\Program Files\iolo\System Mechanic Professional 6\SMSystemAnalyzer.exe"
O4 - HKCU\..\Run: [System Mechanic Popup Blocker] "C:\Program Files\iolo\System Mechanic Professional 6\PopupBlocker.exe"
O4 - Global Startup: F-Secure 2006.lnk = C:\Program Files\F-Secure Internet Security\backweb\4476822\Program\fspex.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ONSPEED.lnk = C:\Program Files\ONSPEED\onspeedgui.exe
O8 - Extra context menu item: &Block this popup - C:\Program Files\F-Secure Internet Security\Anti-Spyware\blockpopups.htm
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\WINNT\system32\shdocvw.dll
O9 - Extra button: IE Shield - {300DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\F-Secure Internet Security\Anti-Spyware\ieshield.dll
O9 - Extra 'Tools' menuitem: IE Shield... - {300DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\F-Secure Internet Security\Anti-Spyware\ieshield.dll
O12 - Plugin for .mpg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.virgin.net
O23 - Service: F-Secure 2006 (BackWeb Plug-in - 4476822) - F-Secure Internet Security 2005 - C:\PROGRA~1\F-SECU~1\backweb\4476822\Program\SERVIC~1.EXE
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program Files\F-Secure Internet Security\Anti-Virus\fsgk32st.exe
O23 - Service: fsbwsys - F-Secure Corp. - C:\Program Files\F-Secure Internet Security\backweb\4476822\program\fsbwsys.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\F-Secure Internet Security\FWES\Program\fsdfwd.exe
O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\F-Secure Internet Security\Common\FSMA32.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iolo System Guard (IOLO_SRV) - Unknown owner - C:\Program Files\iolo\System Mechanic Professional 6\IoloSGCtrl.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: Spyware Doctor Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe
O23 - Service: Spyware Doctor Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe

[ken545]

Your log looks fine malware wise but you still have two anti virus programs running and this may be your problem. Unless you uninstall one of them there is not much more I can do for you. Ken

[rockbiker]

Thanks ken454, I appreciate it that you have checked the log and there is no malware. I have checked mcafee security centre again and it shows virus scan in not installed but I will try uninstalling again. Thanks again. rockbiker

[ken545]

Do this.

Open Hijackthis

• Go to Misc Tools> Open Uninstall Manager.
• Click on Save List.
• The list will open in Notepad.
• Copy and Paste the List into this thread

[rockbiker]

Thanks ken545, Apologies for the delay as have been away. I have followed your advice and pasted the result below. Regards rockbiker Adobe Acrobat 5.0 Apple Software Update CCleaner (remove only) ConnectionServices DiMAGE Viewer DirectX 9 Hotfix - KB839643 EPSON Printer Software F-Secure Anti-Virus 2006 Hercules Windows NT 4.0 Display Drivers Hijackthis 1.99.1 HijackThis 1.99.1 Hotfix for MDAC 2.53 (KB911562) Hotfix for MDAC 2.53 (KB927779) Internet Explorer Q903235 iolo technologies' System Mechanic Professional 6 iTunes J2SE Runtime Environment 5.0 Update 8 Jfuse LiveUpdate BVRP Software Macromedia Flash Player 8 McAfee Personal Firewall Plus McAfee SecurityCenter Microsoft Internet Explorer 6 SP1 Microsoft Office 2000 Professional mobile PhoneTools Nero 6 Network Play System (Patching) ONSPEED ONSPEED Toolbar PCI Audio Applications PCI Audio Driver PowerDVD QuickTime QuickTime 3.0 Registry Cleaner 6.0.0.016 Registry Mechanic 6.0 Security Update for Windows 2000 (KB904706) Security Update for Windows 2000 (KB923689) Security Update for Windows Media Player (KB911564) Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows Media Player 9 (KB917734) Shockwave SpeedTouch USB Software Spybot - Search & Destroy 1.4 Spyware Doctor 5.0 Update Rollup 1 for Windows 2000 SP4 Windows 2000 Hotfix - KB842773 Windows 2000 Hotfix - KB890046 Windows 2000 Hotfix - KB893756 Windows 2000 Hotfix - KB896358 Windows 2000 Hotfix - KB896422 Windows 2000 Hotfix - KB896423 Windows 2000 Hotfix - KB896424 Windows 2000 Hotfix - KB899587 Windows 2000 Hotfix - KB899589 Windows 2000 Hotfix - KB900725 Windows 2000 Hotfix - KB901017 Windows 2000 Hotfix - KB901214 Windows 2000 Hotfix - KB905414 Windows 2000 Hotfix - KB905495 Windows 2000 Hotfix - KB905749 Windows 2000 Hotfix - KB908519 Windows 2000 Hotfix - KB908523 Windows 2000 Hotfix - KB908531 Windows 2000 Hotfix - KB911280 Windows 2000 Hotfix - KB911567 Windows 2000 Hotfix - KB912919 Windows 2000 Hotfix - KB913580 Windows 2000 Hotfix - KB914388 Windows 2000 Hotfix - KB914389 Windows 2000 Hotfix - KB917008 Windows 2000 Hotfix - KB917159 Windows 2000 Hotfix - KB917422 Windows 2000 Hotfix - KB917537 Windows 2000 Hotfix - KB917736 Windows 2000 Hotfix - KB917953 Windows 2000 Hotfix - KB918118 Windows 2000 Hotfix - KB918899 Windows 2000 Hotfix - KB920213 Windows 2000 Hotfix - KB920670 Windows 2000 Hotfix - KB920683 Windows 2000 Hotfix - KB920685 Windows 2000 Hotfix - KB920958 Windows 2000 Hotfix - KB921398 Windows 2000 Hotfix - KB921883 Windows 2000 Hotfix - KB922582 Windows 2000 Hotfix - KB922616 Windows 2000 Hotfix - KB922760 Windows 2000 Hotfix - KB923191 Windows 2000 Hotfix - KB923414 Windows 2000 Hotfix - KB923694 Windows 2000 Hotfix - KB923980 Windows 2000 Hotfix - KB924191 Windows 2000 Hotfix - KB924270 Windows 2000 Hotfix - KB924667 Windows 2000 Hotfix - KB925454 Windows 2000 Hotfix - KB925486 Windows 2000 Hotfix - KB925902 Windows 2000 Hotfix - KB926436 Windows 2000 Hotfix - KB928090 Windows 2000 Hotfix - KB928843 Windows 2000 Hotfix - KB929969 Windows 2000 Hotfix - KB930178 Windows 2000 Hotfix - KB931784 Windows 2000 Hotfix - KB932168 Windows Installer 3.1 (KB893803) Windows Media Player Hotfix [See Q828026 for more information] Windows Media Player system update (9 Series) WinZip

[ken545]

Uninstall both these programs and then post a new HJT log.

McAfee SecurityCenter
McAfee Personal Firewall Plus

[rockbiker]

Thanks ken545, Everything seems to be working fine over the past week and I have made a donation. Therefore I think this log can be closed now. Thanks again for all the help Regards rockbiker

[ken545]

Glad things are better


How did I get infected in the first place ? Read these links and find out how to prevent getting infected again.

• Tutorial for System Restore <-- Do this first to prevent yourself from being reinfected.
• Tom Coyote
• TonyKlein CastleCops
• Grinler BleepingComputer
• Geeks To Go
• Dslreports

Here are some free programs to install, don't leave home without them

• Spybot Search and Destroy 1.4
  Check for Updates/ Immunize and run a Full System Scan on a regular basis.
  
• Ad-Aware SE Personal 1.06
  Check for Updates and run a Full System Scan on a regular basis.
  
• Spyware Blaster It will prevent most spyware from ever being installed.
  
• Spyware Guard It offers realtime protection from spyware installation attempts.
  
• Win Patrol This program will warn you when any changes are being made to your system and give you the option to deny the change.
  
• IE-Spyad
  IE-Spyad places over 4000 web sites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (cookies etc) from the sites listed, although you will still be able to connect to the sites.
  
• Firefox 2.0 It has more features and is a lot more secure than IE. It is a very easy and painless download and install, it will no way interfere with IE, you can use them both.
  
• Zone Alarm Here is a free Firewall from Zone Labs, I wouldn't access the internet without it.

Thanks for stopping by Tom Coyote , I'm glad I was able to help you.

[ken545]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

Coyote's Installed programs for prevention:

http://forums.tomcoy...showtopic=31418

The help you receive here is free. If you wish to show your appreciation, then you may donate to help keep us online.

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