5 replies to this topic

[bobbysteeles]

Had brave sentry+/torpig on computer. Keeps shutting down IE. Ran SmitFraudFix in normal mode (couldn't get into safe mode - "Windows must now restart because the DCOM Server Process Launcher service terminated unexpectedly") They no longer show up on Spybot S&D, but IE still shutting down and computer still acting strangely. Here is my HijackThis log. Any help would be greatly appreciated:

Logfile of HijackThis v1.99.1
Scan saved at 3:14:33 PM, on 04/05/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\SYMANT~2\VPTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\SONYAU~1\LOCALS~1\Temp\Rar$EX00.687\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.wsou.cn/band.htm
O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 7\SnagItBHO.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {455bb392-6096-4a51-8615-d6f12708001c} - C:\WINDOWS\system32\ds1400.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 7\SnagItIEAddin.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Lexmark_X79-55] C:\WINDOWS\system32\lsasss.exe
O4 - HKLM\..\Run: [SoundService] rundll32.exe "C:\WINDOWS\fcyayv.dll",setvm
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: Yahoo! Pool 2 -
O16 - DPF: {10093E98-C073-4C75-8D0E-FB5CD3A71D33} -
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) -
O16 - DPF: {45D47B6C-CB0D-4A46-92BB-7ED15FBAE845} (BSWebCM.CCommonAll) - http://www.bectonsch...ads/BSWebCM.CAB
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1093458346351
O16 - DPF: {6D53ADB7-6AD5-4A59-BFE4-7B57D2F4AA89} - http://www.00110.net/tj2007/00110.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {98B6C5C7-4856-11D5-8942-00508B547BFD} (BS_Popup.CPopup) - http://www.bectonsch...ds/BS_Popup.CAB
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} -
O16 - DPF: {ACF93F61-9F60-4C1E-A015-E3B3812BD58C} - https://login.images...MDocView400.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} -
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} -
O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zon...ot.cab31267.cab
O16 - DPF: {DA758BB1-5F89-4465-975F-8D7179A4BCF3} -
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.game...aploader_v6.cab
O20 - AppInit_DLLs:
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

Thank you....

Edited by bobbysteeles, 05 April 2007 - 01:58 PM.

[Noviciate]

You are running HJT from an unsafe location. An easy way to correct this is to do the following:

Download a copy of HJTsetup.exe from one of these locations and save it to your Desktop:Location one.
Location two.
Location three.

• Double click HJTsetup.exe to begin installation.
• By default it will install to C:\Program Files\HijackThis.
• Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
• Put a check by Create a desktop icon then click Next again.
• Continue to follow the prompts from there.
• At the final dialogue box uncheck the box to the left of "Launch Hijackthis" and then click Finish

Do this BEFORE you proceed!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

You will need to make a copy of these instructions because you have to disconnect from the internet to complete the fix. Either print them out or copy and paste them into Notepad.

Preparation

1) Download the trial version of AVG Anti-Spyware 7.5 from here and save it to your Desktop.
If you already have this program installed, skip to Updating AVG Anti-Spyware: below.

* Please note that this program was formerly known as Ewido anti-spyware 4.0.
Taken from the Ewido website -

ewido anti-spyware 4.0 will now continue under the new product name AVG Anti-Spyware 7.5. AVG Anti-Spyware 7.5 contains the same ewido technology, but with some further enhanced features:

Highly improved cleaning
Lower resource usage
Additional languages supported

All current licenses for ewido anti-spyware 4.0 will continue to be valid, and users can change over to the new AVG Anti-Spyware 7.5 for free.

Double click the avgas-setup file to begin installation and follow the prompts.
When the program has been installed, and you click the Finish button, AVG A-S will open.

• Updating AVG Anti-Spyware:
  
  By default AVG A-S is configured to update automatically so, if you have an active internet connection, it should do so following installation. If you are unsure whether or not it has done so, do the following:
• Click the Update icon at the top and under "Manual Update" - click the Start update button.
• Either AVG A-S will update or inform you that no update was available.
• If you cannot access the internet with the infected PC, or you are having problems updating, you can download the signatures file from here.
  Once you have installed AVG A-S, double click avgas-signatures-full-current.exe to update it.
  
  Disabling the Resident Shield:
  
• By default the Resident Shield is active but as it may interfere with the process of cleaning your PC, it will need to be disabled.
  (When the PC has been cleaned you can activate the shield again, if you wish.)
• Click the Shield icon at the top and under "Resident shield is..." - click active.
• This should now change to inactive.
  
  Changing Recommended Actions
  
• Click the Scanner icon at the top and then click the Settings Tab.
• Under "How to act?" click Recommended actions and select "Quarantine" from the menu.

You can now close AVG A-S.

AVG A-S is designed to be used to both scan for and remove malicious files and also to run in real-time alongside, but not replace, your existing anti-virus program to give an added layer of protection.
Both the Resident Shield and Automatic Updates will only be available for the thirty day trial period, after that AVG A-S will revert to a stand-alone scanner which you can keep and manually update for free and use in a similar way to Ad-Aware SE Personal, Spybot S&D etc.
Should you wish to benefit from the real-time protection, you will need to upgrade the program. To do this, simply open it and click on the Buy now button.

2) You will need to set Windows to show All Hidden Files and Folders.
Instructions can be found here.
** These files are hidden to stop you accidentally removing something important.
It is advisable to hide them again after fixing your computer. **

3) Download ResetTeaTimer.bat from here and save it to your Desktop.
You will then need to extract the file.

To do this: Right click on the zipped folder and from the menu that appears, click on Extract All...
In the 'Extraction Wizard' window that opens, click on Next> and in the next window that appears, click on Next> again.
In the final window, click on Finish

Close the folder, you will need it later.

4) Log off from the internet and disconnect your modem cable for the duration of the fix.

Removal

1) You will need to disable Spybot's Tea Timer function as it may interfere with this fix. To do this:
Open Spybot S&D.
Click on Mode > Advanced Mode and click on Yes in the 'Warning' window.
In the left-hand pane, click on Tools > Resident
Uncheck the box to the left of Resident "Tea Timer" (Protection of over-all system settings) active
Close Spybot S&D.
Re-boot your PC.

2) Open the ReserTeaTimer folder and double click ResetTeaTimer.bat to run it.

3) Run HijackThis as you did to generate a log, but this time click on 'Do a system scan only'.
Place a checkmark in the boxes to the left of the following entries, by clicking on them:

O2 - BHO: (no name) - {455bb392-6096-4a51-8615-d6f12708001c} - C:\WINDOWS\system32\ds1400.dll

O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [Lexmark_X79-55] C:\WINDOWS\system32\lsasss.exe
O4 - HKLM\..\Run: [SoundService] rundll32.exe "C:\WINDOWS\fcyayv.dll",setvm

O16 - DPF: Yahoo! Pool 2 -
O16 - DPF: {10093E98-C073-4C75-8D0E-FB5CD3A71D33} -
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) -
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} -
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} -
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} -
O16 - DPF: {DA758BB1-5F89-4465-975F-8D7179A4BCF3} -
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.game...aploader_v6.cab
O20 - AppInit_DLLs:

CLOSE ALL OPEN WINDOWS AND BROWSERS - EXCEPT HJT and click on Fix checked

4) Reboot your computer in Safe Mode.

• If the computer is running, shut down Windows, and then turn off the power.
• Wait 30 seconds, and then turn the computer on.
• Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
• Ensure that the Safe Mode option is selected.
• Press Enter. The computer then begins to start in Safe mode.
• Login on your usual account.

5) Navigate to the C:\Windows\Temp folder and delete all the files that you find there.
Do this for all Usernames.

6) Navigate to C:\Documents and Settings\Username\Local Settings\Temp and delete all the files that you find there.
Do this for all Usernames.

7) Go to Start > Control Panel > Internet Options.

For I.E. 6 - under Temporary Internet files, click on Delete Files...
Check the box to the left of 'Delete all offline content' and then click on OK.

For I.E. 7 - under Browsing History, click delete...
Under Temporary Internet Files, click Delete files...

8) Ensure that ALL open Windows / Programs / Folders are closed and then run AVG Anti-Spyware.

• If it is not already selected, click the Scanner icon at the top and then select the Scan Tab.
• Click "Complete System Scan"
• While the scan is in progress the PC should be left otherwise idle - so if you fancy a cuppa, now's the time to put the kettle on!
• When the scan has completed, any threats that AVG A-S has detected will be displayed.
• Click the Apply all actions button at the bottom.
• When AVG A-S has finished, it will display the message "All actions have been applied".
  
  Saving a report:
  
• Click the Save Report button at the bottom left and the "Reports" window will open.
• The content of the scan report will be displayed in the right hand pane and a copy will be automatically saved as Report-Scan-date-time.txt into the C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\Reports folder.
• You will need to post a copy of this report into your next reply, so if it is more convenient, you can save another copy of this report elsewhere:
  Click the Save report as button and select a destination by clicking the down arrow to the right of the Save in: text box and then click Save.

Close AVG Anti-Spyware.

9) Remove any/all of the following files/folders that you can find:

Files

C:\WINDOWS\system32\ds1400.dll
C:\WINDOWS\fcyayv.dll
C:\WINDOWS\system32\lsasss.exe

* Please be careful with the last one as there should be a similarly named legitimate file in that folder - check the number of "s".

As an example:
To delete C:\WINDOWS\system32\filetogo.bye
Double click the My Computer icon on your Desktop.
Double click on Local Disc (C:)
Double click on the Windows folder,
Double click on the System 32 folder,
Right click on filetogo.bye and from the menu that appears, click on 'Delete'

10) Boot into Normal Mode.

Post a new HJT log, the AVG log AND a description of how your PC is running.

[bobbysteeles]

Noviciate,
I have followed your instructions exactly down to the "2) Open the ReserTeaTimer folder and double click ResetTeaTimer.bat to run it." As you stated, I rebooted my PC after the previous step. Now, when I login, I get a message stating:

Error loading C:\WINDOWS\fcyayv.dll
The specified module could not be found.

I click OK on that one and then maybe 30 seconds later, I get this message:

System Shutdown

This system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. This shutdown was initiated by NT AUTHORITY/SYSTEM.

Time before shutdown 01:00 (counts down from here)

Windows must now restart because the DCOM Server Process Launcher Service terminated unexpectedly.

Then the computer shuts down and restarts. Even if I don't choose a user at the user choice screen, the System Shutdown message comes up and counts down and restarts the computer, so I am basically in a big loop of not being able to get the computer running. I had this error earlier when I tried to get in in Safe Mode.

PLEASE HELP. This is a work computer and I have not been able to get anything done for the last couple days.

THANKS

[Noviciate]

When the PC boots up, go to Start > All Programs > Accessories > System Tools > System Restore and select any Restore Point from before you followed the instructions. A tutorial for System Restore is available here.
If the shutdown gets in the way, got to Start > Run, enter shutdown -a into the textbox and hit <ENTER> - that should hopefully abort it.

[bobbysteeles]

Thanks for the help. I followed your directions as closely as I could but still ended up with a lot of problems, so I just repartitioned and reinstalled windows. Thanks again....

[little eagle]

Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

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