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help! something is seriously wrong


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#1 ligerius

ligerius

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Posted 29 March 2007 - 01:37 AM

Well Im trying to fix my parents computer because Im better than either of them at pc's but still not very good :( . Well there are a few things wrong but I'll start with the major one. A few weeks ago the pagefile usage (memory usage) in the taskmanager started to go waaaaayyyy up. The computer only had 256 mb's of ram and about 350 mb's of virtual memory. When having more than 3 or 4 windows/programs open(give or take a few since every program uses a different amout of memory) i had not installed any new programs so this had no reason to be happening. I ran spybot search and destroy but it did not find any virus, so i followed the proper steps to increase the virtual memory to 2.5 gb's. Everything worked fine until today when I opened up task manager and glanced at the pagefile usage. 2.5 gbs of pagefile was being used! I could not believe it so i ran spybot search and destroy again but it did not detct anything. Another much more minor problem is a very annoying taskbar icon. It shows a green handicap sing which switchs every second to a red circle with a line going diagonly through it. Holding the mouse over it shows the message "virus alert "(without quotation marks) and right clicking it does not do anything so it cannot be removed by the basic end option like most taskbar icons. Left clicking it brings up a box outlined in red that says at the top in big bold letters " YOUR COMPUTER IS INFECTED" it continues a little lower down saying " Critical System Error! System detcted virus activites. They may cause critical system failure. PLease, use antimalware sofware to clean and protect your system from parasite programs. Click here to get all available sofware." This came from a virus we got about a year ago. We got rid of the virus but never got rid of the icon.Well i hope this explains it all, i tried to add as much detail as possible. If you need to know anything else please ask. Here's my hijackthis log, and thanks for your help.















Logfile of HijackThis v1.99.1
Scan saved at 11:45:27 PM, on 3/28/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
C:\WINDOWS\system32\Brmfrmps.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\BRMFRSMG.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\Program Files\SBC Yahoo!\Connection Manager\ConnectionManager.exe
C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
C:\PROGRA~1\MI3AA1~1\wcescomm.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Java\jre1.5.0_07\bin\jucheck.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\Program Files\Yahoo!\browser\ybrowser.exe
C:\Documents and Settings\Ted\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://rd.yahoo.com/...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/.../search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R3 - Default URLSearchHook is missing
N2 - Netscape 6: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%206%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Ted\Application Data\Mozilla\Profiles\default\m0nufpti.slt\prefs.js)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Class - {87F74F1C-00FE-DD5C-CD0B-7B9DD7608514} - C:\WINDOWS\eiyym1.dll (file missing)
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll (file missing)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll (file missing)
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [SBC Yahoo! Connection Manager] "C:\Program Files\SBC Yahoo!\Connection Manager\ConnectionManager.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\PROGRA~1\MI3AA1~1\wcescomm.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: SBC Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .efp: C:\Program Files\Internet Explorer\Plugins\NPEFPrn.dll
O12 - Plugin for .efv: C:\Program Files\Internet Explorer\Plugins\NPEFV.dll
O12 - Plugin for .fmp: C:\Program Files\Internet Explorer\Plugins\NPFMP.dll
O12 - Plugin for .fmr: C:\Program Files\Internet Explorer\Plugins\NPFME.dll
O12 - Plugin for .ifx: C:\Program Files\Internet Explorer\Plugins\NPWebPrn.dll
O12 - Plugin for .lfx: C:\Program Files\Internet Explorer\Plugins\NPLaunch.dll
O12 - Plugin for .mwp: C:\Program Files\Internet Explorer\Plugins\NPMWPrn.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O12 - Plugin for .tif: C:\Program Files\Internet Explorer\Plugins\NPTVP.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {3E93E436-1FE5-4831-AE12-5203104D0C7E} (MarketTrader - Reuters v3.2b) - http://etrade.bridge...b_reuters_i.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://www.msnusers....UC/MsnPUpld.cab
O16 - DPF: {62789780-B744-11D0-986B-00609731A21D} (Autodesk MapGuide ActiveX Control) - http://downloads.fac...nt/mgaxctrl.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1159212088668
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {F29BDCE7-678C-46B3-89B4-20FF05034D60} (MarketTrader - ETrade v3.2b) - http://etrade.bridge...0b_etrade_i.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F748F8CA-D1CE-49F2-A074-4307623F5329}: NameServer = 151.164.1.8 206.13.28.12
O18 - Protocol: flowto - {C7101FB0-28FB-11D5-883A-204C4F4F5020} - C:\Harrisdirect\FlowHook.dll (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Unknown owner - C:\WINDOWS\system32\Brmfrmps.exe" -service (file missing)
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

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#2 LDTate

LDTate

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Posted 29 March 2007 - 04:22 PM

Hello and welcome to the forum

Does this pc still have only 256? You need at least 512.

Click the HERE and Save, Install, Update and run a full scan.


Empty Recycle Bin

Reboot and "copy/paste" a new log file into this thread.
Also please describe how your computer behaves at the moment

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