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Missing documents and hijack log

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! REG.EXE VERSION 3.0 HKEY_CURRENT_USER\Environment TEMP REG_EXPAND_SZ %USERPROFILE%\Local Settings\Temp TMP REG_EXPAND_SZ %USERPROFILE%\Local Settings\Temp ! REG.EXE VERSION 3.0 HKEY_CURRENT_USER\Environment TEMP REG_EXPAND_SZ %USERPROFILE%\Local Settings\Temp TMP REG_EXPAND_SZ %USERPROFILE%\Local Settings\Temp ! REG.EXE VERSION 3.0 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment ComSpec REG_EXPAND_SZ %SystemRoot%\system32\cmd.exe Path REG_EXPAND_SZ %SystemRoot%\system32;%SystemRoot%;%SystemRoot%\system32\WBEM;C:\Program Files\Common Files\Adaptec Shared\System windir REG_EXPAND_SZ %SystemRoot% OS REG_SZ Windows_NT PROCESSOR_ARCHITECTURE REG_SZ x86 PROCESSOR_LEVEL REG_SZ 15 PROCESSOR_IDENTIFIER REG_SZ x86 Family 15 Model 2 Stepping 7, GenuineIntel PROCESSOR_REVISION REG_SZ 0207 NUMBER_OF_PROCESSORS REG_SZ 1 PATHEXT REG_SZ .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH TEMP REG_EXPAND_SZ %SystemRoot%\TEMP TMP REG_EXPAND_SZ %SystemRoot%\TEMP FP_NO_HOST_CHECK REG_SZ NO tvdumpflags REG_SZ 8 ! REG.EXE VERSION 3.0 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment ComSpec REG_EXPAND_SZ %SystemRoot%\system32\cmd.exe Path REG_EXPAND_SZ %SystemRoot%\system32;%SystemRoot%;%SystemRoot%\system32\WBEM;C:\Program Files\Common Files\Adaptec Shared\System windir REG_EXPAND_SZ %SystemRoot% OS REG_SZ Windows_NT PROCESSOR_ARCHITECTURE REG_SZ x86 PROCESSOR_LEVEL REG_SZ 15 PROCESSOR_IDENTIFIER REG_SZ x86 Family 15 Model 2 Stepping 7, GenuineIntel PROCESSOR_REVISION REG_SZ 0207 NUMBER_OF_PROCESSORS REG_SZ 1 PATHEXT REG_SZ .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH TEMP REG_EXPAND_SZ %SystemRoot%\TEMP TMP REG_EXPAND_SZ %SystemRoot%\TEMP FP_NO_HOST_CHECK REG_SZ NO tvdumpflags REG_SZ 8 ! REG.EXE VERSION 3.0 HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders AppData REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Application Data Cookies REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Cookies Desktop REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Desktop Favorites REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Favorites NetHood REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\NetHood Personal REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\My Documents PrintHood REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\PrintHood Recent REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Recent SendTo REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\SendTo Start Menu REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Start Menu Templates REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Templates Programs REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Start Menu\Programs Startup REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Start Menu\Programs\Startup Local Settings REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Local Settings Local AppData REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Local Settings\Application Data Cache REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Local Settings\Temporary Internet Files History REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Local Settings\History My Pictures REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\My Documents\My Pictures Fonts REG_SZ C:\WINDOWS\Fonts My Music REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\My Documents\My Music Administrative Tools REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Start Menu\Programs\Administrative Tools CD Burning REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Local Settings\Application Data\Microsoft\CD Burning My Video REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\My Documents\My Videos ! REG.EXE VERSION 3.0 HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders AppData REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Application Data Cookies REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Cookies Desktop REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Desktop Favorites REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Favorites NetHood REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\NetHood Personal REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\My Documents PrintHood REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\PrintHood Recent REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Recent SendTo REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\SendTo Start Menu REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Start Menu Templates REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Templates Programs REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Start Menu\Programs Startup REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Start Menu\Programs\Startup Local Settings REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Local Settings Local AppData REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Local Settings\Application Data Cache REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Local Settings\Temporary Internet Files History REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Local Settings\History My Pictures REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\My Documents\My Pictures Fonts REG_SZ C:\WINDOWS\Fonts My Music REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\My Documents\My Music Administrative Tools REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Start Menu\Programs\Administrative Tools CD Burning REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Local Settings\Application Data\Microsoft\CD Burning My Video REG_SZ C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\My Documents\My Videos ! REG.EXE VERSION 3.0 HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders AppData REG_EXPAND_SZ %USERPROFILE%\Application Data Desktop REG_EXPAND_SZ %USERPROFILE%\Desktop Favorites REG_EXPAND_SZ %USERPROFILE%\Favorites NetHood REG_EXPAND_SZ %USERPROFILE%\NetHood Personal REG_EXPAND_SZ %USERPROFILE%\My Documents PrintHood REG_EXPAND_SZ %USERPROFILE%\PrintHood Programs REG_EXPAND_SZ %USERPROFILE%\Start Menu\Programs Recent REG_EXPAND_SZ %USERPROFILE%\Recent SendTo REG_EXPAND_SZ %USERPROFILE%\SendTo Start Menu REG_EXPAND_SZ %USERPROFILE%\Start Menu Startup REG_EXPAND_SZ %USERPROFILE%\Start Menu\Programs\Startup Templates REG_EXPAND_SZ %USERPROFILE%\Templates My Pictures REG_EXPAND_SZ %USERPROFILE%\My Documents\My Pictures Local Settings REG_EXPAND_SZ %USERPROFILE%\Local Settings Local AppData REG_EXPAND_SZ %USERPROFILE%\Local Settings\Application Data Cache REG_EXPAND_SZ %USERPROFILE%\Local Settings\Temporary Internet Files Cookies REG_EXPAND_SZ %USERPROFILE%\Cookies History REG_EXPAND_SZ %USERPROFILE%\Local Settings\History HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\New ! REG.EXE VERSION 3.0 HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders AppData REG_EXPAND_SZ %USERPROFILE%\Application Data Desktop REG_EXPAND_SZ %USERPROFILE%\Desktop Favorites REG_EXPAND_SZ %USERPROFILE%\Favorites NetHood REG_EXPAND_SZ %USERPROFILE%\NetHood Personal REG_EXPAND_SZ %USERPROFILE%\My Documents PrintHood REG_EXPAND_SZ %USERPROFILE%\PrintHood Programs REG_EXPAND_SZ %USERPROFILE%\Start Menu\Programs Recent REG_EXPAND_SZ %USERPROFILE%\Recent SendTo REG_EXPAND_SZ %USERPROFILE%\SendTo Start Menu REG_EXPAND_SZ %USERPROFILE%\Start Menu Startup REG_EXPAND_SZ %USERPROFILE%\Start Menu\Programs\Startup Templates REG_EXPAND_SZ %USERPROFILE%\Templates My Pictures REG_EXPAND_SZ %USERPROFILE%\My Documents\My Pictures Local Settings REG_EXPAND_SZ %USERPROFILE%\Local Settings Local AppData REG_EXPAND_SZ %USERPROFILE%\Local Settings\Application Data Cache REG_EXPAND_SZ %USERPROFILE%\Local Settings\Temporary Internet Files Cookies REG_EXPAND_SZ %USERPROFILE%\Cookies History REG_EXPAND_SZ %USERPROFILE%\Local Settings\History HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\New Gary, Scan to follow. Lorna
Deckard's System Scanner v20070328.36
Run by [removed] on 2007-04-09 at 18:08:10
Computer is in Normal Mode.
——————————————————————————–

– System Restore ————————————————————–

System Restore is disabled; attempting to re-enable…success.


– Last 1 Restore Point(s) –
1: 2007-04-09 17:08:13 UTC - RP1 - System Checkpoint


Performed disk cleanup.


– HijackThis (run as Lorna Caswell.exe) —————————————

Logfile of HijackThis v1.99.1
Scan saved at 18:08:29, on 09/04/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\system32\CTSvcCDA.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Creative\News\NewsUpd.EXE
C:\Program Files\Creative\ShareDLL\CtNotify.exe
C:\Program Files\Creative\Audio2K\PROGRAM\CTMIX32.EXE
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\NewSoft\Smart Start UP\PnPDetect.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\Creative\ShareDLL\MediaDet.Exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Unlocker\UnlockerAssistant.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\FotoStation Easy\FotoStation Easy AutoLaunch.exe
C:\Program Files\Nikon\NkView5\NkvMon.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\BT Broadband Basic Help\bin\mpbtn.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Desktop\dss.exe
C:\DOCUME~1\LORNAC~1.OX1\MYDOCU~1\Unzipped\HIJACK~1\Lorna Caswell.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.btopenworld.com/searchpane
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NewsUpd] C:\Program Files\Creative\News\NewsUpd.EXE /q
O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe
O4 - HKLM\..\Run: [CreativeMixer] C:\Program Files\Creative\Audio2K\PROGRAM\CTMIX32.EXE /t
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe"
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [Smart Start UP] C:\Program Files\NewSoft\Smart Start UP\PnPDetect.exe /Automation
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: BT Broadband Basic Help.lnk = C:\Program Files\BT Broadband Basic Help\bin\matcli.exe
O4 - Global Startup: FotoStation Easy AutoLaunch.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView5\NkvMon.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF: START_PAGE_URL=http://bt.yahoo.com
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15015/CTSUEng.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/d…can_unicode.cab
O16 - DPF: {1803B9EF-9905-4F34-AFC4-05D1BAB28801} (RegUserCfgUI Class) - http://us.dl1.yimg.com/download.yahoo.com/…_1/yregucfg.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\commonyinsthelper.dll
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - http://register.btinternet.com/templates/btwebcontrol024.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{77215221-1DAC-4961-ABFC-94F6BAAD4886}: NameServer = 62.6.40.162 194.74.65.69
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTSvcCDA.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\Mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
O23 - Service: BullGuard Communicator (XCOMM) - Unknown owner - C:\Program Files\Common Files\BullGuard\BullGuard Communicator\xcommsvr.exe (file missing)


– HijackThis Fixed Entries (C:\DOCUME~1\LORNAC~1.OX1\MYDOCU~1\Unzipped\HIJACK~1\backups\) ——————————————————————————–

backup-20070405-200837-500 O23 - Service: BullGuard Communicator (XCOMM) - Unknown owner - C:\Program Files\Common Files\BullGuard\BullGuard Communicator\xcommsvr.exe (file missing)
backup-20070405-201322-933 O23 - Service: BullGuard Communicator (XCOMM) - Unknown owner - C:\Program Files\Common Files\BullGuard\BullGuard Communicator\xcommsvr.exe (file missing)
backup-20070406-130326-819 O23 - Service: BullGuard Communicator (XCOMM) - Unknown owner - C:\Program Files\Common Files\BullGuard\BullGuard Communicator\xcommsvr.exe (file missing)
backup-20070406-130702-813 O23 - Service: BullGuard Communicator (XCOMM) - Unknown owner - C:\Program Files\Common Files\BullGuard\BullGuard Communicator\xcommsvr.exe (file missing)

– File Associations ———————————————————–

All associations okay.


– Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ———————

R1 NaiAvTdi1 - c:\windows\system32\drivers\mvstdi5x.sys
R1 OMCI - c:\windows\system32\drivers\omci.sys
R2 ASCTRM - c:\windows\system32\drivers\asctrm.sys
R2 PfModNT - c:\windows\system32\pfmodnt.sys
R3 aeaudio - c:\windows\system32\drivers\aeaudio.sys
R3 BCMModem (BCM V.92 56K Modem) - c:\windows\system32\drivers\bcmsm.sys
R3 EntDrv51 - c:\windows\system32\drivers\entdrv51.sys
R3 MODEMCSA (Unimodem Streaming Filter Device) - c:\windows\system32\drivers\modemcsa.sys
R3 NaiAvFilter1 - c:\windows\system32\drivers\naiavf5x.sys
R3 smwdm - c:\windows\system32\drivers\smwdm.sys
R3 wanusb (BT Voyager 105 ADSL Modem) - c:\windows\system32\drivers\gwausb.sys


– Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ——————–

R2 McAfeeFramework (McAfee Framework Service) - c:\program files\network associates\common framework\frameworkservice.exe /servicestart
R2 McTaskManager (Network Associates Task Manager) - "c:\program files\network associates\virusscan\vstskmgr.exe"

S2 XCOMM (BullGuard Communicator) - c:\program files\common files\bullguard\bullguard communicator\xcommsvr.exe /service (file missing)


– Files created between 2007-03-09 and 2007-04-09 —————————–

2007-04-09 17:35:48 1818 –a—— C:\RegQuery.bat
2007-04-05 19:43:59 0 d——– C:\WINDOWS\system32\Kaspersky Lab
2007-04-04 21:30:57 3968 –a—— C:\WINDOWS\system32\drivers\AvgAsCln.sys
2007-03-31 16:40:15 0 d——– C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Application Data\U3
2007-03-31 13:49:45 148338 –a—— C:\WINDOWS\system32\drivers\gwausb.sys
2007-03-31 13:49:45 160951 —–n— C:\WINDOWS\system32\drivers\gtipdsp_.bin
2007-03-31 13:49:44 24576 –a—— C:\WINDOWS\system32\CoInst.dll
2007-03-31 13:49:36 12288 —–n— C:\WINDOWS\system32\CplEng.dll
2007-03-28 19:52:10 0 d——– C:\Documents and Settings\Cat Club.OX163JXORENX8MZ\Application Data\Adobe
2007-03-27 20:44:59 0 d——– C:\Documents and Settings\Cat Club.OX163JXORENX8MZ\Application Data\Lavasoft


– Find3M Report —————————————————————

2007-04-06 21:04:40 0 d——– C:\Program Files\OpenOffice.org1.1.2
2007-03-31 13:55:48 0 d——– C:\Program Files\BT Voyager 105 ADSL Modem
2007-03-31 13:51:56 0 d——– C:\Program Files\BT Broadband Basic Help
2007-03-30 20:53:24 0 d——– C:\Program Files\FotoStation Easy
2007-03-28 19:23:54 0 d——– C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Application Data\Adobe
2007-03-27 20:41:46 0 d——– C:\Program Files\Common Files\InstallShield
2007-03-27 20:41:30 0 d–h—– C:\Program Files\InstallShield Installation Information
2007-03-27 20:40:30 0 d——– C:\Program Files\EA Games
2007-03-27 20:40:01 0 d——– C:\Program Files\Microsoft Games
2007-03-27 20:36:06 0 d——– C:\Program Files\Common Files\Adaptec Shared
2007-03-08 16:36:28 577536 –a—— C:\WINDOWS\system32\user32.dll
2007-03-08 16:36:28 40960 —–n— C:\WINDOWS\system32\mf3216.dll
2007-03-08 16:36:28 281600 –a—— C:\WINDOWS\system32\gdi32.dll
2007-03-08 15:17:30 0 d——– C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Application Data\AdobeUM
2007-03-08 14:47:48 1843584 —–n— C:\WINDOWS\system32\win32k.sys
2007-02-19 09:37:27 0 d——– C:\Program Files\Ubi Soft
2007-02-19 09:22:44 0 d——– C:\Program Files\Bethesda Softworks


– Registry Dump —————————————————————


[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run]
"MSMSGS"="\"C:\\Program Files\\Messenger\\msmsgs.exe\" /background"
"ctfmon.exe"="C:\\WINDOWS\\system32\\ctfmon.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run]
"NvCplDaemon"="RUNDLL32.EXE C:\\WINDOWS\\system32\\NvCpl.dll,NvStartup"
"nwiz"="nwiz.exe /install"
"NewsUpd"="C:\\Program Files\\Creative\\News\\NewsUpd.EXE /q"
"Disc Detector"="C:\\Program Files\\Creative\\ShareDLL\\CtNotify.exe"
"CreativeMixer"="C:\\Program Files\\Creative\\Audio2K\\PROGRAM\\CTMIX32.EXE /t"
"RealTray"="C:\\Program Files\\Real\\RealPlayer\\RealPlay.exe SYSTEMBOOTHIDEPLAYER"
"ShStatEXE"="\"C:\\Program Files\\Network Associates\\VirusScan\\SHSTAT.EXE\" /STANDALONE"
"McAfeeUpdaterUI"="\"C:\\Program Files\\Network Associates\\Common Framework\\UpdaterUI.exe\" /StartedFromRunKey"
"Network Associates Error Reporting Service"="\"C:\\Program Files\\Common Files\\Network Associates\\TalkBack\\TBMon.exe\""
"Zone Labs Client"="C:\\Program Files\\Zone Labs\\ZoneAlarm\\zlclient.exe"
"BCMSMMSG"="BCMSMMSG.exe"
"Smart Start UP"="C:\\Program Files\\NewSoft\\Smart Start UP\\PnPDetect.exe /Automation "
"DSLSTATEXE"="C:\\Program Files\\BT Voyager 105 ADSL Modem\\dslstat.exe icon"
"DSLAGENTEXE"="C:\\Program Files\\BT Voyager 105 ADSL Modem\\dslagent.exe"
"!AVG Anti-Spyware"="\"C:\\Program Files\\Grisoft\\AVG Anti-Spyware 7.5\\avgas.exe\" /minimized"
"UnlockerAssistant"="\"C:\\Program Files\\Unlocker\\UnlockerAssistant.exe\""

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\OptionalComponents]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\OptionalComponents\IMAIL]
"Installed"="1"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\OptionalComponents\MAPI]
"Installed"="1"
"NoChange"="1"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\OptionalComponents\MSFS]
"Installed"="1"

[HKEY_USERS\.default\software\microsoft\windows\currentversion\runonce]
"Win32 Configuration"="videosd32.exe"
"tscuninstall"=hex(2):25,73,79,73,74,65,6d,72,6f,6f,74,25,5c,73,79,73,74,65,6d,\
33,32,5c,74,73,63,75,70,67,72,64,2e,65,78,65,00


[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shellexecutehooks]
"{57B86673-276A-48B2-BAE7-C6DBB3020EB8}"="AVG Anti-Spyware 7.5"

[HKEY_USERS\.default\software\microsoft\windows\currentversion\run]
"Win32 Configuration"="videosd32.exe"
"CTFMON.EXE"="C:\\WINDOWS\\System32\\CTFMON.EXE"

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\system]
"DisableRegistryTools"=dword:00000000

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\securityproviders]
"SecurityProviders"="msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll"

[HKEY_LOCAL_MACHINE\software\Microsoft\Windows NT\CurrentVersion\Svchost]
LocalService REG_MULTI_SZ Alerter\0WebClient\0LmHosts\0RemoteRegistry\0upnphost\0SSDPSRV\0\0
NetworkService REG_MULTI_SZ DnsCache\0\0
rpcss REG_MULTI_SZ RpcSs\0\0
imgsvc REG_MULTI_SZ StiSvc\0\0
termsvcs REG_MULTI_SZ TermService\0\0
HTTPFilter REG_MULTI_SZ HTTPFilter\0\0
DcomLaunch REG_MULTI_SZ DcomLaunch\0TermService\0\0


[HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\F]
Shell\AutoRun\command F:\LaunchU3.exe -a
*newlycreated* - HKEY_LOCAL_MACHINE\system\currentcontrolset\enum\root\LEGACY_ENTDRV51


– End of Deckard's System Scanner: finished at 2007-04-09 at 18:08:56 ———

Gary, This is all that appeared. No minimised file. Lorna
Hi Lorna,

OK to get the Extra log I need.

Click Start > Run type "%userprofile%\desktop\dss.exe" /config click OK

NOTE: The Deckard file dss.exe must be on your Desktop or this won't work, if it's not there please move it from wherever you have it to your Desktop.

This will bring up a pop up box, uncheck Main log and check Extra log (check the 5 items underneath it).

Hit the Scan button.

The Extra.txt will be minimised in your Taskbar at the bottom of your screen when the scan finishes.

Post it back here please
Deckard's System Scanner v20070328.36
Extra logfile - please post this as an attachment with your post.
——————————————————————————–

– System Information ———————————————————-

Microsoft Windows XP Home Edition (build 2600) SP 2.0
Architecture: X86; Language: English

CPU 0: Intel® Pentium® 4 CPU 2.53GHz
Percentage of Memory in Use: 69%
Physical Memory (total/avail): 511 MiB / 154.46 MiB
Pagefile Memory (total/avail): 1249.88 MiB / 909.09 MiB
Virtual Memory (total/avail): 2047.88 MiB / 2003.36 MiB

A: is Removable (No Media)
C: is Fixed (NTFS) - 74.49 GiB total, 56.45 GiB free.
D: is CDROM (No Media)
E: is CDROM (No Media)


– Security Center ————————————————————-

AUOptions is scheduled to auto-install.
Windows Internal Firewall is disabled.

FW: ZoneAlarm Firewall v6.0.667.000 (Zone Labs, Inc.)


– Environment Variables ——————————————————-

ALLUSERSPROFILE=C:\Documents and Settings\All Users.WINDOWS
APPDATA=C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Application Data
CLIENTNAME=Console
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=OX163JXORENX8MZ
ComSpec=C:\WINDOWS\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ
LOGONSERVER=\\OX163JXORENX8MZ
NUMBER_OF_PROCESSORS=1
OS=Windows_NT
Path=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\system32\WBEM;C:\Program Files\Common Files\Adaptec Shared\System
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 15 Model 2 Stepping 7, GenuineIntel
PROCESSOR_LEVEL=15
PROCESSOR_REVISION=0207
ProgramFiles=C:\Program Files
PROMPT=$P$G
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\LORNAC~1.OX1\LOCALS~1\Temp
TMP=C:\DOCUME~1\LORNAC~1.OX1\LOCALS~1\Temp
tvdumpflags=8
USERDOMAIN=OX163JXORENX8MZ
USERNAME=Lorna Caswell
USERPROFILE=C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ
windir=C:\WINDOWS


– User Profiles —————————————————————

Lorna Caswell.OX163JXORENX8MZ (admin)
John Caswell.OX163JXORENX8MZ (admin)
GRANDCHILDREN.OX163JXORENX8MZ (admin)
Cat Club.OX163JXORENX8MZ (admin)
Administrator (admin)


– Add/Remove Programs ———————————————————

–> C:\PROGRA~1\BTBROA~1\Uninstall.exe btbb
–> C:\WINDOWS\IsUninst.exe -f"C:\Program Files\Creative\Audio2K\CTMixer.isu"
–> C:\WINDOWS\IsUninst.exe -f"C:\Program Files\Creative\Audio2K\Midi.isu"
–> C:\WINDOWS\IsUninst.exe -f"C:\Program Files\Creative\Audio2K\PlayCenter\Player.isu"
–> C:\WINDOWS\IsUninst.exe -f"C:\Program Files\Creative\Audio2K\Recorder\Recorder.isu"
–> C:\WINDOWS\IsUninst.exe -f"C:\Program Files\Creative\Audio2K\Wstudio.isu"
–> C:\WINDOWS\IsUninst.exe -f"C:\Program Files\Creative\News\CTNews.isu"
–> C:\WINDOWS\IsUninst.exe -f"C:\Program Files\Creative\Uninstall\Installer.isu"
–> C:\WINDOWS\IsUninst.exe -fC:\WINDOWS\system32\UninstIPP.isu
–> rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf
Ad-Aware SE Personal –> C:\PROGRA~1\Lavasoft\AD-AWA~2\UNWISE.EXE C:\PROGRA~1\Lavasoft\AD-AWA~2\INSTALL.LOG
Adobe Photoshop Album 2.0 Starter Edition –> MsiExec.exe /I{11B569C2-4BF6-4ED0-9D17-A4273943CB24}
Adobe Reader 7.0.9 –> MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A70900000002}
ArcSoft Panorama Maker 3.0 –> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{1CABB679-3958-44AA-BFFF-4E68A2684255}\Setup.exe" -l0x9 -uninst
AVG Anti-Spyware 7.5 –> C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\Uninstall.exe
BCM V.92 56K Modem –> C:\WINDOWS\BCMSMU.exe quiet
Beach Head 2002 –> C:\PROGRA~1\BEACHH~1\unwise.exe C:\PROGRA~1\BEACHH~1\INSTALL.LOG
BT Broadband Basic Help –> C:\WINDOWS\Motive\btbb\MCCUninst.exe
BT Voyager 105 ADSL Modem –> C:\Program Files\BT Voyager 105 ADSL Modem\uninstall.exe
BT Yahoo! Applications –> C:\Program Files\Yahoo!\common\uninstall.exe
BUM –> MsiExec.exe /I{55937F00-A69B-4049-8D3A-1C7729742B6F}
Classic PhoneTools –> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{E3436EE2-D5CB-4249-840B-3A0140CC34C3}\setup.exe" -l0x9 ControlPanel
Dell ResourceCD –> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{D78653C3-A8FF-415F-92E6-D774E634FF2D}\setup.exe"
Disney's Treasure Planet: Battle at Procyon –> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{465DE3B1-1207-4BBA-828A-0F3ABED81603}\setup.exe" -l0x9 Uninstall
Elasto Mania –> C:\PROGRA~1\ELASTO~1\UNWISE.EXE C:\PROGRA~1\ELASTO~1\INSTALL.LOG
Electronic Arts Product Registration –> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\7\INTEL3~1\IDriver.exe /M{D7D50E0C-27DD-4999-BC05-E026B580F93A} /l1033
FotoStation Easy –> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{67DD948A-974D-41B7-9723-036BCFA45232}\Setup.exe"
Fur Fighters Demo –> MsiExec.exe /X{2DA948A2-4FF9-44C2-BDC8-7A0EC9E5D415}
HijackThis 1.99.1 –> C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\My Documents\Unzipped\hijackthis[1]\HijackThis.exe /uninstall
Hillbilly Whack! 1.0 –> C:\Program Files\Hillbilly Whack!\Uninstal.exe
I Live at Santa's House –> C:\PROGRA~1\ILASH\sh_unins.exe C:\PROGRA~1\ILASH\SM_INST.LOG
IBM ViaVoice Command and Control Runtime 5.3 - UK English –> C:\ViaVoice\Bin\vunUK.exe ProdRunControl Dc En_UK 'IBM ViaVoice™ Command and Control Runtime' C:\WINDOWS\IsUninst.exe -fC:\ViaVoice\DeIsL2.isu
IBM ViaVoice Outloud Runtime - UK English –> C:\WINDOWS\IsUninst.exe -f"C:\Program Files\ViaVoice Outloud\DeIsL2.isu"
Kaspersky Online Scanner –> C:\WINDOWS\system32\KASPER~1\KASPER~1\kavuninstall.exe
KODAK EASYSHARE Gallery Easy Upload, v2.0 –> C:\Documents and Settings\Lorna Caswell.OX163JXORENX8MZ\Local Settings\Application Data\KodakGallery\EasyShareSetup\$SETUP_140007_28a1bb\Setup.exe /APR-REMOVE
Lemmings Revolution –> C:\WINDOWS\IsUninst.exe -f"C:\Program Files\Psygnosis\Lemmings Revolution Demo\Uninst.isu"
Mall Tycoon 2 –> C:\WINDOWS\Mall Tycoon 2 Uninstaller.exe
McAfee VirusScan Enterprise –> MsiExec.exe /I{5DF3D1BB-894E-4DCD-8275-159AC9829B43}
McDonald's™ The Hobbit™ Demo 1 –> C:\Program Files\Common Files\Sierra\Uninstall\HobbitUn.exe
Microsoft Office XP Professional with FrontPage –> MsiExec.exe /I{90280409-6000-11D3-8CFE-0050048383C9}
Microsoft Pinball Arcade Trial –> "C:\Program Files\Microsoft Games\Pinball Arcade Trial\UNINSTAL.EXE" /runtemp
Microsoft Works 7.0 –> MsiExec.exe /I{764D06D8-D8DE-411E-A1C8-D9E9380F8A84}
Muscle Car 3 Demo –> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\7\INTEL3~1\IDriver.exe /M{53DAEDD5-86EC-45A4-9878-D711D8BCC289}
My Disney Kitchen –> C:\WINDOWS\IsUninst.exe -fC:\PROGRA~1\DISNEY~1\MYDISN~1\DeIsL2.isu
Nikon View 5 –> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{AAB84E83-C8DF-4752-9DFC-2E2A48EE5E9F}\setup.exe" UNINSTALL
NVIDIA Display Driver –> C:\WINDOWS\system32\nvudisp.exe Uninstall C:\WINDOWS\system32\nvdisp.nvu,NVIDIA Display Driver
Petz 4 (remove only) –> "C:\Program Files\PF.Magic\Petz 4\uninstall.exe"
Pirates of the Caribbean –> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\Bethesda Softworks\Pirates of the Caribbean\PCUninstall\Setup.exe" -l0x9
PowerDVD –> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}\Setup.exe" -uninstall
Presto! ImageFolio 4 –> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{783033B0-D8E6-11D5-9293-0050BA073EEC}\setup.exe" -l0x9
Presto! Mr. Photo 3 –> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{BDD8B3C0-0877-418D-ACC9-2AB0064B901A}\Setup.exe" -l0x9
QuickTime –> C:\WINDOWS\unvise32qt.exe C:\WINDOWS\system32\QuickTime\Uninstall.log
RealPlayer Basic –> C:\Program Files\Common Files\Real\Update\\rnuninst.exe RealNetworks|RealPlayer|6.0
Serif PagePlus 6.0 –> C:\WINDOWS\IsUninst.exe -f"C:\Program Files\Serif\UninstPP60.isu"
Smart Start UP –> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{2C9241DC-E141-4BB9-99F2-0BC54D81862F}\setup.exe" -l0x9
Sound Blaster AudioPCI –> C:\Program Files\Creative\Uninstall\CTUNINST.EXE /U:UNINST1.INI
SoundMAX –> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{F0A37341-D692-11D4-A984-009027EC0A9C}\setup.exe"
Spy Sweeper –> C:\WINDOWS\unSpySweeper.exe
Theme Hospital –> C:\WINDOWS\uninst.exe -f"C:\Program Files\Bullfrog\Hospital\DeIsL2.isu"
Theme Park World –> C:\WINDOWS\IsUninst.exe -f"C:\Program Files\Bullfrog\Theme Park World\Uninst.isu" -c"C:\Program Files\Bullfrog\Theme Park World\uninst.dll" -BFLANG=2057
Time Force –> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{BC2092E0-55C4-11D5-B4F8-00A0CCE39AAB}\SETUP.EXE" TimeForceUninstall
Unlocker 1.8.5 –> C:\Program Files\Unlocker\uninst.exe
WinZip –> "C:\Program Files\WinZip\WINZIP32.EXE" /uninstall
ZoneAlarm –> C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe


– End of Deckard's System Scanner: finished at 2007-04-09 at 22:09:13 ———
Lorna.
Hi lorna,

Thanks for the extra log. It has confirmed something that we've been looking at. Bad news I'm afraid.

Seems that your "Domain Profile" has been corrupted so that it now consists of "username.domainname", to put that into english, it seems your computer's "name" has been appended to the description of each user account.

XP Home which you are using is not designed to join domains, and this has caused some core system instability which is probably the reason for files disappearing and certainly leaves you with a system you can't rely on.

This is undoubtedly due to some tinkering by your attacker that has gone wrong.

The only way for this to be resolved is for you to back up your files, re-format your hard drive, and re-install your operating system.

There are some instructions which may help HERE (courtesy of wng_z3r0).

However if you don't have experience of doing this, my recommendation is you back up your files then have a repair shop do it for you.

I'm sorry things have led to this, but sometimes it just isn't possible to recover a badly corrupted system and you just have to bite the bullet.
Gary, thanks for your efforts, My Mum thinks it's been a worthwhile exercise in itself. Just a couple of questions, think we'll give it a bash at reformatting, however, is there not a danger that any files she does want to back up will bring the problem back? Or is this some damage that has been done and formatting can clear it up even with backed up files? Many Thanks for your time and PATIENCE. Stephen
Hi Stephen,

I think it's unlikely that your mother's personal files will be the source of the problem, though of course I cannot guarantee that that is the case. In any case it is probably worth backing them up and trying rather than losing them and all the work/memories they may contain.

Once your OS is re-installed on a newly formatted disc your system should operate properly. The files and registry settings will be totally new and therefore free of any alterations made by your attacker (which is what caused the instabilities).

There are ways for infections to survive a format but these are exceedingly rare and mostly theoretical. I've no reason to suppose you have one of these infections.

If you experience similar instabilities to the ones you have now after you re-install your backed up files (which I don't expect you will) then the solution is to re-format and re-install again and then do not re-install your backed up files.

I'm sorry that we were unable to successfully resolve the problems with your mother's computer, but I could only foresee her having to run more and more tests and scans, without any clear indication that we would have been able to sort things out. Better and faster to reformat, which practically guarantees a clean and operable system.

My best wishes to you both.

Gary
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