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Hijack This Log


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#1 Pheonix97330

Pheonix97330

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Posted 15 March 2007 - 07:02 PM

Hello everyone! I have a very annoying problem with my computer. After it runs for awhile, it begins to have lag spikes. It will operate for normaly for about 2 seconds, then completely lock up for about 3 seconds. When it locks up, its not like a normal lockup, where the computer is thinking really hard. Instead, everything stops. I can hear the hard drive stop thinking, and that processing light goes off.

When I Ctrl+Alt+Delete, and go to the Processes tab, System Idle Processis at the top of the list, coinciding with the lag spikes. After doing a search on google, I came across a site saying that this forum could possibly help me out.

Heres the log!! Please help me out, its quite an annoying problem, and if theres any way to avoid reformating, that would be awesome.

Logfile of HijackThis v1.99.1
Scan saved at 5:39:31 PM, on 3/15/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Saitek\Software\SaiSmart.exe
C:\Program Files\Common Files\AOL\1133224719\ee\AOLSoftware.exe
C:\PROGRA~1\SYMANT~1\vptray.exe
C:\Program Files\Radeon Omega Drivers\v2.6.61\ATI Tray Tools\atitray.exe
C:\WINDOWS\system32\STEM32~1\notepad.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE
C:\Program Files\Common Files\?ssembly\s?rvices.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\MMDiag.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
C:\WINDOWS\system32\PdeSrv2.exe
C:\Program Files\Trillian\trillian.exe
C:\Program Files\eMule\emule.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Alwil Software\Avast4\ashSimpl.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\hijackthis\Analyze.exe.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityrespo...r/fix_homepage/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer presented by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R3 - URLSearchHook: (no name) - <default> - (no file)
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: (no name) - {74AD8174-45C7-146B-B9E9-3DA6085EC3CA} - (no file)
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {39f25b12-74ff-4079-a51f-1d70f5b08b84} - (no file)
O2 - BHO: (no name) - {567415E1-F1C4-43C3-82D3-D47C8C19D3CF} - (no file)
O2 - BHO: ADefaultSearch Class - {944864A5-3916-46E2-96A9-A2E84F3F1208} - blank (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: (no name) - {052b12f7-86fa-4921-8482-26c42316b522} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [ATIPTA] atiptaxx.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SaiSmart] C:\Program Files\Saitek\Software\SaiSmart.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1133224719\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\\vptray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Anti-Blaxx Manager] C:\Program Files\Anti-Blaxx\Anti-Blaxx.exe
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [AtiTrayTools] C:\Program Files\Radeon Omega Drivers\v2.6.61\ATI Tray Tools\atitray.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_7
O4 - HKCU\..\Run: [Tair] "C:\WINDOWS\system32\STEM32~1\notepad.exe" -vt ndrv
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Logitech SetPoint.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Search - http://km.bar.need2f...earch.html?p=KM
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell....iler/SysPro.CAB
O16 - DPF: {106E49CF-797A-11D2-81A2-00E02C015623} (AlternaTIFF ActiveX) - http://www.alternati.../00/alttiff.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnote...ad/mnviewer.cab
O16 - DPF: {140F03AE-0588-11D4-BD45-0050048A82BF} (eShare Web Collaboration Class) - http://interact.cdw....ects/emagic.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplane...DC_2.3.0.97.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by108fd.bay10...es/MsnPUpld.cab
O16 - DPF: {78AF2F24-A9C3-11D3-BF8C-0060B0FCC122} (AcDcToday Control) - file://C:\Program Files\AutoCAD 2002\AcDcToday.ocx
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius....tiveXPlugin.cab
O16 - DPF: {AE563720-B4F5-11D4-A415-00108302FDFD} (NOXLATE-BANR) - file://C:\Program Files\AutoCAD 2002\InstBanr.ocx
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn...ro.cab34246.cab
O16 - DPF: {C6637286-300D-11D4-AE0A-0010830243BD} (InstaFred) - file://C:\Program Files\AutoCAD 2002\InstFred.ocx
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/z...s/heartbeat.cab
O16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} (AcPreview Control) - file://C:\Program Files\AutoCAD 2002\AcPreview.ocx
O17 - HKLM\System\CCS\Services\Tcpip\..\{B3677E80-8129-4009-8F6B-D927CEBD91F3}: NameServer = 216.148.227.79,204.127.202.19
O18 - Filter: text/html - (no CLSID) - (no file)
O20 - Winlogon Notify: fcyya - C:\WINDOWS\system32\fcyya.dll (file missing)
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: archenteric - {d7bdd42a-7e69-4bb8-aac3-d76ff65a3aa3} - (no file)
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Boonty Games - Unknown owner - C:\Program Files\Common Files\BOONTY Shared\Service\Boonty.exe (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NTBOOTMGR (NTBOOT) - Unknown owner - C:\WINDOWS\SYSTEM\DRIVER\ntuser.exe (file missing)
O23 - Service: NTLOAD - Unknown owner - C:\WINDOWS\SYSTEM\DRIVER\ntsrv.exe (file missing)
O23 - Service: NTSVCMGR - Unknown owner - C:\WINDOWS\SYSTEM\DRIVER\ntsrv.exe (file missing)
O23 - Service: RadClock - Unknown owner - C:\WINDOWS\system32\RadClock.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

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#2 waterfalls

waterfalls

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Posted 16 March 2007 - 12:03 AM

Hi -

Please follow these directions in the order stated. You will need to print these directions because you will be working in Safe Mode without an Internet connection.

Go to Start > Run and copy/paste each one below separately:
sc delete Boonty Games > click OK
sc delete NTBOOTMGR > click OK
sc delete NTBOOT > click OK
sc delete NTLOAD > click OK
sc delete NTSVCMGR > click OK

Download and install AVG Anti-Spyware 7.5.
(This is Ewdio 4.0 renamed. If you already have Ewido installed, please update to this version which has a special "clean driver" for removing persistent malware)
1. After download, double click on the file to launch the install process.
2. Choose a language, click "OK" and then click "Next".
3. Read the "License Agreement" and click "I Agree".
4. Accept default installation path: C:\Program Files\Grisoft\AVG Anti-Spyware 7.5, click "Next", then click "Install".
5. After setup completes, click "Finish" to start the program automatically or launch AVG Anti-Spyware by double-clicking its icon on your desktop or in the system tray.
6. The main "Status" menu will appear. Select "Change state" to inactivate 'Resident Shield' and 'Automatic Updates'.
7. Then right click on AVG Anti-Spyware in the system tray and uncheck "Start with Windows".
8. Go to Start > Run and type: services.msc
  • Press "OK".
  • Click the "Extended tab" and scroll down the list to find AVG Anti-Spyware guard.
  • When you find the guard service, double-click on it.
  • In the Properties Window > General Tab that opens, click the "Stop" button.
  • From the drop-down menu next to "Startup Type", click on "Manual".
  • Now click "Apply", then "OK" and close the Services window.
9. Select the "Update" button and click "Start update". Wait until you see the "Update succesfull message. If you are having problems with the updater, manually update with the AVG Anti-Spyware Full database installer from here. Exit AVG Anti-Spyware when done
Do NOT perform a scan yet.

Uninstall the following programs if present
- Go to Start > Control Panel > Add/Remove Programs
- Select the following, one at a time, and click Remove for each one
Oin
Yazzle by Oin
Purityscan by Oin
Snowballwars by Oin
Cowabanga by OIN

- or anything similar with OIN in it.

If OIN not listed, download and run this uninstaller
http://www.outerinfo...Uninstaller.exe

Reboot when done! Really important!

Please set your system to show all files.
- Go to Start > open My Computer
- Select the Tools menu and click Folder Options.
- Select the View tab and, under Hidden files and folders, select Show hidden files and folders
- Uncheck Hide file extensions for known file types
- Uncheck Hide protected operating system files (Recommended)
- Click Apply, then OK

Reboot into SAFE MODE
To get into the Windows XP Safe Mode, restart your computer and, just before Windows starts to load, tap the F8 key a few times. Choose Safe Mode from the menu that will appear and press Enter.

Start HijackThis, click System Scan Only and place a checkmark next to the following items:
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R3 - URLSearchHook: (no name) - <default> - (no file)
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: (no name) - {74AD8174-45C7-146B-B9E9-3DA6085EC3CA} - (no file)
O2 - BHO: (no name) - {39f25b12-74ff-4079-a51f-1d70f5b08b84} - (no file)
O2 - BHO: (no name) - {567415E1-F1C4-43C3-82D3-D47C8C19D3CF} - (no file)
O2 - BHO: ADefaultSearch Class - {944864A5-3916-46E2-96A9-A2E84F3F1208} - blank (file missing)
O3 - Toolbar: (no name) - {052b12f7-86fa-4921-8482-26c42316b522} - (no file)
O4 - HKCU\..\Run: [Tair] "C:\WINDOWS\system32\STEM32~1\notepad.exe" -vt ndrv
O8 - Extra context menu item: &Search - http://km.bar.need2f...earch.html?p=KM
O18 - Filter: text/html - (no CLSID) - (no file)
O20 - Winlogon Notify: fcyya - C:\WINDOWS\system32\fcyya.dll (file missing)
O21 - SSODL: archenteric - {d7bdd42a-7e69-4bb8-aac3-d76ff65a3aa3} - (no file)
O23 - Service: Boonty Games - Unknown owner - C:\Program Files\Common Files\BOONTY Shared\Service\Boonty.exe (file missing)
O23 - Service: NTBOOTMGR (NTBOOT) - Unknown owner - C:\WINDOWS\SYSTEM\DRIVER\ntuser.exe (file missing)
O23 - Service: NTLOAD - Unknown owner - C:\WINDOWS\SYSTEM\DRIVER\ntsrv.exe (file missing)
O23 - Service: NTSVCMGR - Unknown owner - C:\WINDOWS\SYSTEM\DRIVER\ntsrv.exe (file missing)


Close ALL browsers and open windows/programs leaving just HijackThis and click 'Fix Checked'.

Navigate to and delete the following folders if present:
C:\Program Files\Common Files\BOONTY Shared
C:\Program Files\Oin
C:\Program Files\Yazzle by Oin
C:\Program Files\Purityscan by Oin
C:\Program Files\Snowballwars by Oin
C:\Program Files\Cowabanga by OIN
- or any other folder in Program Files with Oin in it.

The next two folders to delete are trickier. They were created by Purity Scan, one of the infections you have, and use a different font so that HijackThis cannot decipher all of the letters. The folders to delete are:
C:\Program Files\Common Files\?ssembly - this folder will probably look like Assembly and will contain the file services.exe
C:\WINDOWS\system32\STEM32~1 - this folder will begin with STEM32 and will contain the file notepad.exe

Navigate to and delete the following files if present:
C:\WINDOWS\system32\fcyya.dll
C:\WINDOWS\SYSTEM\DRIVER\ntuser.exe
C:\WINDOWS\SYSTEM\DRIVER\ntsrv.exe

Scan with AVG Anti-Spyware as follows:
1. Launch AVG Anti-Spyware, click on the "Scanner" button and choose the "Settings" tab.
  • Under "How to act?", click on "Recommended actions" and choose "Quarantine" to set default action for detected malware.
  • Under "How to Scan?" check all (default).
  • Under "Possibly unwanted software" check all (default).
  • Under "What to Scan?" make sure "Scan every file" is selected (default).
  • Under "Reports" select "Automatically generate report after every scan" and UNcheck "Only if threats were found".
2. Click the "Scan" tab to return to scanning options.
3. Click "Complete System Scan" to start.
4. When the scan has finished you will be presented with a list of infected objects found. Click "Apply all actions" to place the files in Quarantine.

IMPORTANT! Do not save the report before you have clicked the Apply all actions button. If you do, the log that is created will indicate "No action taken" making it more difficult to interpret the report. So be sure you save it only AFTER clicking the "Apply all actions?" button.

5. Click on "Save Report" to view all completed scans. Click on the most recent scan you just performed and select "Save report as" - the default file name will be in date/time format as follows: Report-Scan-20060620-142816.txt. Save to your desktop. A copy of each report will also be saved in C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\Reports\
6. Exit AVG Anti-Spyware when done, reboot normally and submit the log report in your next response.

Note: Close all open windows, programs, and DO NOT USE the computer while AVG Anti-Spyware is scanning. If Explorer or other programs are open during the scan that means certain files will also be in use. Some malware will insert itself and hide in areas that are "protected" by Windows when the files are being used. This can hamper AVG Anti-Spyware's ability to clean properly and may result in reinfection.

Reboot into Normal Mode

Post back with the log from AVG Anti-Spyware and a new HijackThis log. Let me know how it went in following the steps above.
Take only memories, leave nothing but footprints.

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#3 little eagle

little eagle

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Posted 31 March 2007 - 04:28 PM

Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

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